eSIM vs SIM

[baca]

hi

i tired setting up the phone - picked eSIM however my phone is not compatible.

Went to store got the SIM card but cant finish setting it up - the process stopped at activating eSIM as that what i picked at the beggining, ... how to skip that ot get back to pick SIM card? very frustrated - so i paid for it but can do anyting about it.Any advise ? please and thank you

[hTideGnow · Accepted solution]

hi @baca 

you picked esim choice when you activated originally, so you need to submit ticket with CS agent and ask them to update the physical sim card for you 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@baca use this direct link to support to SIM card swap the number for you 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437