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Confused Number Transfer and Actuation

FiveZ
Great Neighbour / Super Voisin

My phone is working fine now under Public Mobile service after subscribed the plan, installed eSIM, transferred the number from previous carrier, entered credit card & referral code and completed payment. However, I am still required to finish the last step actuation. I am asked to do the number transfer process from the previous carrier again after installed Public Mobile APP and login. The fact is that my phone is being under public mobile service and no more service exists in the previous carrier. I am so confused by such a situation. Now, I am not able to see My Account info because I am always required to do actuation and number transfer once I login. I need help to resolve this problem.

1 REPLY 1

hTideGnow
Mayor / Maire

hi @FiveZ 

if you have full service and able to get inbound and outbound calls working, then it is not a problem with the service

so, you got the error when you try to login the app or My Account, if it is , then it is just a problem with the login, PM support agent can help

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage         

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