Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 2 Public Mobile accounts under 2 different emails, I look at my data usage and it shows I am being charged data usage when I am in bed asleep. Why?
Wondering what the general process is. Do i just sign up with public mobile and they will automatically keep my old number and switch it from my old provider to them (going from physical to esim) or do i need to discontinue service with my old provid...
Hi Sorry i'm sure it's been discussed earlier. But i'm potentially a new PM user. And i was just reading the fine print for this new offer and it says this plan is for quebec residents only. Can someone help clarify? Thanks
I am wondering if Public Mobile supports Wifi calling since where I live there is no cell service, and I need to rely on wifi to use my current plan
Hi there - I move to Canada next month and would like to subscribe to Public Mobile. Question - am I able to subscribe and install my E-sim ahead of arrival to Canada, or can this only be completed after arrival?
After you sign up for the offer, will it be always for the same price, or just for a limited time?
What's the difference between the two different sim cards on amazon.One of them is $10 and the other is $5.
I was told I had entered my meid incorrectly. How do I go about changing that?
Hello, I can't receive text or calls from anyone but I can use my data and send calls and texts. I have received the message from Rogers and I replied YES. Any ideas? Please help, thank you!
I just read about a plan for $26/month for 3GB of data included but unfortunately, this was launched in Quebec and not Ontario.Why is this a Quebec-only plan? Are your customers in Ontario second-class citizens?My current plan of $25 for 1GB of data ...
Is there any word on when this offer expires? Currently on a 90 day plan that runs into December... if I go to change it, and set to change on renewal and the offer is over before my renewal date would I still get? I also assume that legacy rewards y...
So I tried to port in my old number that was no longer active as of Nov 7. I am now realizing that my number should have been active and when activating my sim and trying to transfer the number it doesn’t work and i can’t sign into my account. I subm...
On my New Account and 2nd phone line Account the My Account option does not show/load. No access to it. I want to change password/email and such.
Hi! A couple of days ago I bought my new sim and public mobile plan but I haven’t been able to get my data to work. I’ve tried all the solutions with the APN and resetting my iPhone’s network settings but nothing is seeming to work. Does anyone know ...
I currently have a physical sim, public mobile subscription, in an Android device, have received a new work iPhone12 that has a physical sim from another carrier that I need to keep but I would like to add my public mobile account to that phone as we...
How do I transfer services from one android phone to my new android device both esim compatible?
i can receive phone calls and messages but no data, get pop up that says data temporarily turned off by operator. i still have lots of data and account is paid Help our power is out here and need my data
My phone is samsung note 10+ , I think it's 4g phone. Can I subscribe the $34 20GB 5g plan? I have new public mobile sim card.
@CS_Agent Please helpI ported from Freedom mobile but I can receive incoming calls. It goes to my voicemail.i can make calls and have data but can’t receive calls
I want to move my current number to another provider but also keep my public account and get a new phone number, and keep my reward level. Is this possible?
Oops something has gone wrong " when trying to submit a ticket. I was told to ask about a credit but I can't submit a ticket
I just activated and did not see or missed the spot to put in a referral number. is there any recourse?
Hi community,I have $39 20 gb 4g plan. I did a speed test which said I'm only getting 6.75 mbps download and 10.7 mbps upload. Is that normal? It also shows my ip as Montreal when i live in Nova Scotia.
every hour I get disconnected or get dropouts while it stays connected, or it’s slow, like 5 seconds to load a picture, or sites don’t load and then start again. I’m constantly turning off and on cellular data on the phone and restarting hotspot. Int...
I received this message trying to port my number over to new public mobile esim. no one has called me. Do I keep waiting or is there a number I can call: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered a...
I can't get my number ported. I made the mistake of switching my sim before getting the text to swap my number. I've called the Telus porting number and they say there isn't a request. It keeps going around in circles with the bot saying I'm sorry......
To Whom It May Concern:I had recently joined Public Mobile. I had signed up for myself and my son. I don't know where it went wrong when I sign up with Public Mobile.My son and I does not receive any incoming call or make any outgoing call. My wife h...
Please port this number from Virgin Mobile account ##########
My Wife is currently on Koodo with a physical sim card, and I would like to switch her over to Public ... using the eSim on her iPhone 12Is this doable? If so, can I keep her phone number also so it is ported over to her new Public account?
I'd like to change plans to the 90-day/20GB for $34. I currently have $7 a month off for pre-authorized payment and loyalty rewards. I don't want to switch to the points system. If I switch over to this new plan, will I be forced into the new point...
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