Community

Re: Unable to update credit card info

I also need to update my credit card.  Followed the instructions and "Update Card Information" isn't even an option.  

Change from a samsung phone to an iphone

I am switching from a samsung galaxy s10 to an iphone 11. I need a QR code to change.my phone number over. How do i get this?

price increase

Hi there, My original plan of $20 was recently increased to $25 plus tax without any reason.

Voicemail and how to disable it

I have a question. I've heard of this being a thing and I wasn't sure if it's true or if I can even do this on public mobile, but am I able to like actually disable the voicemail all together if I don't use it? And if so how do I go about doing so

Automatic payment

Can automatic payment be removed for addons 

Find My Location Stopped Working

My son and I both have iPhones with Pub, but recently, the "Find My Location" feature has stopped working for us. Has anyone else experienced this issue? I can still see my daughter's location without any problems since she's with a different cell ph...

Facebook sends Authenticator codes

I am not receiving codes for both Google Authenticator or Duo .  I tried everything from turning off the phone to pulling out the Sim and reinserting. On Authenticator there is a rolling tab of codes that updates every few minutes and I tried punchin...

Disconnect

i’m having an issue with my mom cell phone. Her cell phone was disconnected because we had an issue with the credit card but we fix the credit card issue and now the payments won’t come off so I’m trying to figure out how to get public mobile to take...

transfer to new phone

how can i transfer over my account to a new phone 

using a referral code

New subscriber how do I know if the referral code worked when I signed up as a new subscriber?

I can't make long distance calls

I'm in Alberta (587 area code) and when I try to dial other area codes such as 604 or 250, I either get dead air or a 8B1 error code message. I have Canada-wide calling and according to my profile, have 98 minutes remaining this month. I also tried c...

Cant see account info after login

Once I enter my username and password it prompts me to enter the 6 digit code sent to my cell phone. After I enter that code and hit confirm, it brings me right back to the home page of public moble, almost like it’s not loading my profile, any help ...

Someone changed my verify phone number and my current number is not working.

Please help me. I think someone hacked or swiped phone number. 

How to enter a new credit card expiry date

Concerning my plans

I am trying to renew my plan, but having trouble. Can you help me please?

iPad eSIM

I'm having trouble accessing my account. Signed up fine, got data to work on the iPad M4 Cellular model (eSIM only). But, I cannot for the life of me access my account. It keeps wanting to send a code to the phone number of the account, but iPads are...

Voicemail

I am supposed to receive a temporary pin for my voice mail but it does not appears in by messages

Billing - How to Remove a Credit Card as a Registered Payment Method?

How do I remove a credit card as a registered payment method?My kid keeps going over on data and my card is being automatically charged. I tried unsubscribing to the service, but my card keeps getting billed regardless every time the kid goes over on...

Number on bill not recognized

I get numerous I going and outgoing calls on my usage page from xxxxxxxxxxxx. I do not know this number and have never actually been connected to it

S24 VoLTE enabled?

Hello,I was wondering if the S24 is VoLTE enabled by Public. If so, does the VoLTE list in the article ever get updated? https://publicmobile.ca/en/on/get-help/articles/volteSeems the highest Samsung is the S23.Thanks!

Hi, I changed the payment and now my number is not there on my account.

When I login its leading me to the activation page to choose a new number

USA three days

Why did you cut my services off after I paid 15 dollars for a week of usa roaming