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eSIM transfer

JF_L
Great Neighbour / Super Voisin
  • Got a newer iPhone and it’s unable to transfer the sim from the old one. I am using an eSIM 

 

2 REPLIES 2

AK32
Model Citizen / Citoyen Modèle

an eSIM is typically locked to one device, you will have to get a new eSim (or physical sim) and then transfer your number to that one. You can keep your number/plan and everything the same, but you will need to get a new sim.

softech
Oracle
Oracle

@JF_L 

eSIM cannot be moved.  BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone.  Click Account from the bottom, then click Purchase SIM Card and select eSIM

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

 

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

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