[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Account Suspended?
My account is due for automatic renewal today. It is saying my account is suspended. Why wasn't the payment pulled from my credit card like it is every other month? The card doesn't expire until '27.
Payment issue!
Hello, I don’t have a pin to re-process my payment on the phone dialing 611.I have updated my expired credit card on the account, but it’s not doing the payment again.There’s no life agent to chat with or anybody to call. I really need help to get my...
When to switch SIM card
I just signed up for PM. Received cancellation confirmation request from Bell. Can I switch to my new SIM now or do I have to wait for a notification?
Resolved! Phone bill statement for 2022
Please how can I get my phone bill statement/receipt for 2022? I need to submit this to the CRA.
FFatherlocked out of phone account and every solution Public Mobile has required you to log in.
I am livid and i do mean livid. My father is visiting from canada and needed a US phone plan. Tried to log in and he got locked out told him to wait an hour. No problem-only after 2 hours same message. After a day same message go to reset the passwo...
I cancelled subscription and ported the number but still get billed, can i get a refund?
I cancelled subscription and ported the number but still get billed, can i get a refund?
Resolved! Payment won't process; tried multiple credit cards; circular support
Yesterday I got an alert that my automatic top-up failed to process. This was odd because I've been using the same credit card info for years with no issue and my card hasn't expired or had issues anywhere else, but whatever. I logged in and tried to...
SIM
I have had my SIM card for about 5 years. I travel back and forth to Europe and change it when I come home. It usually works fine. This time it seems to recognize the sim and then after a while says it is not in the phone. I’m wondering if it is dama...
Roaming fees
I have a Canada / Us plan and I am wondering if there is anything I should do to my phone to ensure I do not get roaming fees?
Phone nit activated
I paid my bill with PayPal and the payment was confirmedso why isnt my phone working
Activation
I am the new customer, I followed the step to open an account. However, I can't done the last step: Activation.
New user and number. Can't make or receive calls, everything else's working.
Hi, as in subject.New user here, just subbed and activated a SIM. Everything is working fine (data and text) except making and receiving calls. Did everything as suggested in the forums: resetting phone, pull out the SIM card for 2 minutes, put in WC...
iPhone 13 compatibility
Does anyone know if an iPhone 13 is compatible with public? In Edmonton Alberta Canada if that matters
SMS stops working as soon as I initiate number transfer from PM app
I'm trying to transfer my number from fizz to PM. Twice now, as soon as I initiate the transfer to PM, SMS stops working, cannot receive or send texts. Therefore I cannot see the text fizz asking to confirm the transfer. Catch 22 I setup PM with...
Resolved! 50G Canada-US Data plan
Im using 50G Canada-US data plan.I've asked several time, Do i need to roam when I go to US? but public mobile agency they said no. don't need to roam and hust use your data. but Im in US. It doesn't work. Do I need to add on roaming plan?
Resolved! esim to Physical SIM
Hi All,I have an esim for PM however want to convert it into Phsyical sim, went to store as mentioned on site, they are ready to sell the physical sim to me however they are asking me to activate it. i dont want to have a change of existing mobile nu...
Resolved! Forgot to add referral code
I recently got my gf to make the switch but she forgot to put in my referral code. Can I get my referral code applied or is it too late? Thanks.
Resolved! "Currenty unable to download. Please try again later" with data on
I cannot download any pictures or data messages when my data is on. It says "Currenty unable to download. Please try again later" when trying to download a picture or message while using data.
New Account, no incoming calls or sms texts
I am not able to receive texts of any kind - or phone calls. I can call outgoing - my texts do not go through. I have updated my phone. I am using an esim. Help?
Receipt for an interim payment
Hello, I made a payment for $17.25 on August 11, 2024 to switch plans. I don't see a receipt for this transaction on my account. Please help provide a receipt for this transaction. Thank you.
Data is stopped when I reached the data limit
Why the data is stopped when I reached the data limit? In the plan description, I am supposed to be able to use the data in a reduced speed. This is incorrect to stop my data completely!
Account Access
MY father in law just received a new phone trying to set it up but the sim card wont activate and he has no access to his email. How can he get into his account
How do I open a ticket?
How do I open a ticket to transfer Koodo number to Public?
Calling stopped working
Calling stopped working. Text and data still work. Moved sim card to a new phone and same issue occurs with the other phone.
Resolved! Not able to make phone calls, or receive phone calls
When I dial a number, there is not dial tone, but it says "calling" and I don't get to connect. When I friend called me to test the connection, he said he got my voice mail right away, nor ringing. I am on 4G LTE. 3G is down and I can't connect to it...
New Phone and Public Mobile's Whitelist for VoLTE
So I need to get my husband a new phone. I am looking at Samsung Galaxy A35 5G 128GB Model SM-A356WZKAXAC. It was only released this spring and is not on Public Mobile's list of VoLTE compatible devices as that list is over 2 years old. So where i...
Resolved! Can I Redeem for several $15 Credit Rewards at same time? Or...
Hi there,I have lots of points... forgot about doing something with them...My plan is only ~$35/moMay I Redeem for 6 $15 Bill Credits all in one go? So that would be equal to $90.Then I'd have a positive balance on my account, until over the next 3 m...
Historical Monthly statements
Hello,Can I please have someone contact me from upper management pertaining to my personal historical monthly statements (June 2020 through to May 2024). On the app- we are only able to go back from present day to 180 days back. This is. It sufficien...
Flash sale 5G 50GB for $36/MO not appearing when I try to change plans
I'm trying to change to the flash sale (ending Oct 31/24) but the promotion doesn't appear on the list of plans I can select. There's no small writing fine print disclaimers stating that the promotion if for New Activations only. How do I change my...
