Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all,I'm currently in Alaska on vacation (live in AB). I discovered Public Mobile tonight, saw the CAN-US plan, thought it was amazing and figured I'd sign up for a month since I'm already in Alaska to see how it did.I've got the eSim setup and PM ...
How do I contact public mobile as I cannot make phone calls. It says my phone isn’t connected to network?
I have not received my sim card and it's more than 15 days since I ordered it. Kindly assist.
@CS_Agent I bought the US roaming and it isn’t working. I tried every troubleshooting article and nothing works
I have already paid, why can't I activate sim card? My name is Susanna
I have a Samsung phone which has a pm physical sim card and a Samsung watch LTE which supports esim. Is it possible to have both working at the same time?Or do I need to purchase another sim card (a new number)?
My elderly father used this horrible service.His issue Credit card expired, he never updated new credit card. 5 days ago his account got suspended. He took his new, activated credit card which is the same number but new experation date and CV number ...
@CS_Agent my long distance add on doesn’t work. I have 300 international long distance minutes and I’ve only used 7.8% according to my account. When I try to make an International call it says: I’ve used all available minutes. Any tips?
I switched over to Public last night and my phone isn’t working fully. I think it has to do with the SIM but it says it doesn’t work when I try to add the eSim ? Help!
Hello. I was wondering if there are any unlimited data resources for those trapped in a forest fire zone? I am currently on orders to stay hunkered down in the North Shuswap, BC Canada and we have a pretty bad forest fire situation happening. Our pow...
how do i connect my apple watch to my phone data
I have not received a 611 message regarding my payments (prepaid) for the last number of months. Are they no longer sent?
I've been working in Kamloops BC for the week. I noticed last night that my connection was extremely slow to the point of barely functioning. My widgets wouldn't load data and websites would take several minutes to fully load.While this was going on ...
I am unable to make or receive calls with my new samsung A14 phone. it is international version, 4G. all other features are apparently fine.
Please can someone assist me on how to cancel my account
I realized I won’t be able to port over my old number to PM, I need to be able to select the option to have a new number assigned to my esim but I can’t get past the authentication part, help!!!!
i have tried to activate my sim, no way possible, and there is NO signal either. So please cancel my account
I have the new us can plan and in the us I am not receiving or able to send sms txt messages. I have e checked apn settings and have rebooted. I'm connected to T-Mobile but think it's an issue between the networks between pm and tmo. I have a androi...
My friend thought that public had wifi calling and she wants to cancel now, how does she do that?please and Thank you
Need help to get an email to allow port-in to Public MobileI switched from Virgin earlier today. Still having trouble getting incoming SMS and incoming voice calls. Virgin said they still have my number and I need to ask Public Mobile to send me an e...
Hi, I have activated a simcard and purchased a plan but the sim is not working, please help @CS_Agent
I got a text from public mobile saying my subscription is on hold due to unresolved payment. So i went to log in but must have had my password wrong. I got locked out for an hour. After an hour i tried again, I managed to reset my password and got an...
I have an old data add-on that doesn't expire and I just purchased one that expires in a month. I'd like my data usage to be drawn from the one which expires rather than my old data add-on. How can I ensure this?
I've gotten a different cell phone and need a different size/shape sim card. What do I do?
How to I actually activate this when its sending a code to my new number that isnt even active yet.... im extremely frustrated
I am trying to put money on my account to reactivate service (it has not been 90 days) I login and it wants a security code sent to email or text. I type the code in exactly as it shows we every time and it says invalid code. At first it wasn't even...
I don't see any way on PM website to pay with my RBC bank/debit card (it is not a Visa card, it is not a master card, it's just a bank card).
signed up with esim my phone don't have it so got a sim card and i cant switch no option on app tells me to get refund
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