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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Data Issues - PM Texts & Website Information Different

I keep getting texts that I used up (just tonight) 100% of my data. I have continuously checked my Account information at it says out of 250MB I've only used 29.29MB. It's frustrating because I need my data for my job to download any texted images (t...

newteacher by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Poor Service

How can a community chat help to  resolve an issue for a phone service provider.  The Public Mobile  Service should accept full responsibility for its its actions and not leave it's clients with unresolved issues to solve each other's problems. 

Marguerite90 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Free SIM card pls

Hello Moderator,i,m looking to buy Free SIM card. Can you please help? Thanks 

Arpit09 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Data usage

Wrong data usage counting. It appeared twice in last two months. Where could I find a help with this? Should I cancel my account? I am very dissatisfied.

Konec66 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


activated a new sim card and transferred number / account from telus about 2 hours ago.   Cell phone still does not have service.   shouldn't my phone be active by now  

wayneturner by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Alcatel phone features

I need to know if the Alcatel phone on the sales page is Google pay ready, such as can I use the Google pay feature to tap pay?

hroptr01 by Great Neighbour / Super Voisin
  • 16 replies
  • 0 Bravos

Resolved! stolen phone

how do i blacklist my phone,it was stolen and ccant access my email or phone to veriofy its me...what ever hapenned to PASSSWORD WAS ENOUGH

robb1334 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! US roaming add-ons Failed

In July, my wife and I, both PM customers, each bought US roaming add-ons. We arrived in California on July 14th only to find that voice, text and data did not work on either of our phones.  We need to receive refunds for service paid for but not del...

Resolved! Lost phone

Lost phone with SIM card and email access can not access email without phone number for text verification . Also can not receive email to re assign phone number to new SIM card. Please Help

nflew by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! ported landline to active PM number. now can't call into either number...

Yesterday, I ported a landline number to an activated PM number.  Now I can't call through on either number, the landline gives 8uv1 (cannot connect), and the previous cell number gives a 6uv1 (not in service). The PM site shows that the landline num...

jj604 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Credit card not being accepted when activating new SIM

My friend is setting up service with PM and on the final step of SIM activation, the credit card is not accepted and we are prompted to make sure all the info is correct. Made sure its all correct and it still will not go through. Tried with an incog...

halofreak79 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! fraud

I have a public mobile charge on my CC and I am not a client

finlayto by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! inaccurate information on mobile self service site

When I log into my serf service site on my mobile I am told that I have used 6 minutes of calls with 94 minutes remaining and that I have used 21% of my 2Gb data. Yet Public mobile is emailing me that I have used 100% and has cut off my data!! The ne...

jg6 by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Have not received my SIM; Refund

I recently moved to Vancouver and ordered a PM SIM card at the start of last week. However, I have not received it yet. I tried to chat with customer care but they could not offer any assistance - most of them disconnected without offering any answer...

droyed by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Monthly limits

What happens when you reach your data limit? Are there overage charges?

Lawgirlnic by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Add on US data not working

Hi added us roaming. Roaming data no working. Requesting for refund $ 20 pr considering switching to other reliable cellular providers.

Osotua by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Finding my account

I have an account with Public Mobile and paying for two active sim cards. I can’t seem to find one of my sim cards in my account. What do I do?

2Butterflies by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! 5g service?

Hello,I was wondering if service any higher than 3G was offered like Bell of 5G?Thank you! 

Momma22 by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Problem with US Roaming

Purchased a text-talk-250mb roaming plan for the US Got the the US but nothing works. Android phone. Data Roaming option is turned on. The phone is showing that it's connected to T-Mobile - there is icon up on top and also when I dig deeper into the ...

yvinogradov by Great Citizen / Super Citoyen
  • 30 replies
  • 0 Bravos

Resolved! Cancel autopay

Hi: I would like to cancel autopay but cannot find what SIMon is telling me to do as under the Payment tab I do not see anything that says to remove autopay. Please help.Thanks.

mkgilbert2017 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Unable to use add on

Hi everyone,My add-on status shows the $20 US data roaming bundle, but I can't use it. I had requested it last week in error and contacted support to cancel. Now I cannot add the bundle. Thanks 

malenfant21 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos
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