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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do you get a customer service response

I need help from customer service how do I contact them

Porting number from Bell to PM

Hello, I’m trying to get in contact with PM for almost two weeks. We followed the steps to port my sons number from Bell to PM. He responded yes. The network says PM but Bell is waiting to hear from you for the authorization. It’s very frustratin...

Text issues

just switched over to Public Mobile from Rogers and I’m not able to send or receive text messages from Android users. Anyone have any ideas on how to fix that ?

My E-sim is not working

Hello, My e-sim is not working. I want to add my e-sim to my Google Pixel 6a.

Resolved! Login again even though I'm already logged in

When I try and resume my activication I am forced back to the login in screen despite already being logged in. It literally says Hi .. My Name and then asks me to login and when I try and login again it says my password is incorrect despite being lo...

Resolved! Very annoying an irritating

I used my desktop PC to log into my PM account this morning. At that time, as I was logging in for the first time today, I was sent an OTP. Fair enough. But an hour later, when I tried logging in on the same PC (which was not shut down, in fact, I ha...

Replace esim card

How to I get a new esim card

Resolved! How do I activate SIM?

I have lost my SIM (when I was overseas I swapped with theirs and then lost my public later). I now purchased the new Public mobile SIM. How do I activate the SIM? I dont want to change my phone number.

Service issues

I don’t have any service on my phone

Resolved! Activated a new line and it seems that someone else also has the same number.

Hi, I recently activated a $15 plan for my son with a brand new number and it seems someone else also has the same number. He keeps getting added to groups in Whatsapp and keeps getting random messages from people.Is it possible for the admins to as...

US Roaming is it too late to add

Hello...My folks are in the united states and would like to add a US Roaming package. Problem is, they Can't Log In because their 2-step verification isn't working as they're already in the US and without the roaming package aren't receiving calls/...

trouble of porting the phone number

Hi, I am new customer to public moblie. I just open a new account with public moblie and porting my old phone number from freedom moblie to public moblie. It has been 3 days but still something wrong with the my line. My public line still not receiv...

No Service

Hello, I have been a public mobile user since early last year and recently my phone has been showing "no service" where "public mobile" network should be. I tried to call the *611 number to update my payment but it keeps telling me "call failed". Wha...

Activation

Hello, I am attempting to activate. The plan is purchased but it wants an e sim and i purchased a physical sim. It just keeps telling me my phone is not compatible with an e sim. I cannot get around it. Help

Resolved! 25 GB not use monthly what happens to it accumulate or lose it?

what happens to unsuse 25 GB in plan?25 GB not use monthly aclumelated or we lose it?

Subscription changed in error

I would like to return to my previous subscription as I hit the wrong button and upgraded my subscription in error.

How to get customer support from Public mobile when I can' Find the answer on community chat

Hi, I’m having issues transferring my mobile number from Rogers to Public mobile. Is there a way to speak with someone at Public mobile to fix the issue. How can I transfer a phone number without having my old SIM card from Rogers? Thanks

3 days without services

3 days without service an customer service agent are not replying to my messages

calls history

Is it possible to retrace calls made between February and April 2022

3 jours sans service

Moved to French support

Resolved! Phone number randomly changed

I had a phone number that I had been working with for years, and just this month it had suddenly been changed to a random number, I need that phone number back because I have many things linked with that number, I have messaged support 2 times but th...

Resolved! Is anyone else ready to lose their minds trying to get this working?

I am going around in circles. Passwords don't work and have to be changed, error messages, can't get questions answered in any helpful way. I can't even access my account to cancel it. This is unbelieveable

90 Day plan

I now save $4 per month with loyalty and referral rewards (old system). How will that work if I switch to the $90 day plan. Will I save $12, $4, or $0 each 90 day payment?

When will Wifi Calling be available

Wifi calling is almost a necessity these days. I'm shocked to find out it's not offered. The company I work for of 1,000 people would all cancel Rogers and switch to public mobile if this feature was available. A bit of a head scratcher. Can an a...

How to verify identification number when the code sent to my lost sim card

Hi I lost my sim card several month but public mobile withdraw automatically from my credit card. When I try to login to my public mobile account they sent a code for verification to my lost phone. How can I access to my account to report sim card lo...

Just joined and Service not working at all

I literally just joined and have some concerns.Says my account is overdue and suspended when I literally paid the $47.25 an hr ago.Secondly was told would be given temp number when bringing over old number but that has not happened now have zero cove...

Customer Service fails to reply?

I have not one, but 2 instances of tickets where: 1. The agent greets me, says they will help me with the issue, they just need additional info 2. I respond within 5 minutes of that message with the requested info 3. Nothing. 4. I reply "...

2FA number is not mine.

I have created account, changed my 2fa number on file but it still asks me to complete 2fa for full access and the number is not mine. Has anyone else had this issue?

Account

I got rid of my plan with public mobile a couple months ago and payments are still coming out. I need to speak with someone on this matter and get it fixed up

Network/Account/SIM

I bought a Public Mobile SIM card from Telus today since I need to setup my phone ASAP.I tried going through the process with the app, but it's trying to finalize the process by sending me a code to my new phone number, but it's not connected to the ...

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