Porting number from Bell to PM

[Hammer1]

Hello, I’m trying to get in contact with PM for almost two weeks.  We followed the steps to port my sons number from Bell to PM.  He responded yes.  The network says PM but Bell is waiting to hear from you for the authorization.  It’s very frustrating that I’m still paying two bills.  Could someone please contact me.  I need to get this figured out.  We don’t have the old SIM card for Bell as I thought it was already completed.  

[computergeek541]

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@Hammer1 wrote:

Hello, I’m trying to get in contact with PM for almost two weeks.  We followed the steps to port my sons number from Bell to PM.  He responded yes.  The network says PM but Bell is waiting to hear from you for the authorization.  It’s very frustrating that I’m still paying two bills.  Could someone please contact me.  I need to get this figured out.  We don’t have the old SIM card for Bell as I thought it was already completed.  

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As you're porting from Bell to Public, it's Bell who has to give authorizati8on for the number port.  However, it's Public Mobile who has to do look into why the njumber hasn't ported.  Please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives an error message while trying to open a ticket, send a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@Hammer1  - 2 weeks! Sheesh. Did you receive a SMS message on the Bell SIM card to approve the port over to Public? You need to do this to get the port started.

We are customers/members like you here. You know that we are not public mobile representatives? I know it's not clear.

Try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[Handy1]

@Hammer1  No worries will send you the porting  team number to re trigger the port request for you . Sending private message as we not allowed to post it here 

also here’s link to support should they be needed also 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437