I have not one, but 2 instances of tickets where: 1. The agent greets me, says they will help me with the issue, they just need additional info 2. I respond within 5 minutes of that message with the requested info 3. Nothing. 4. I reply "...
I bought a Public Mobile SIM card from Telus today since I need to setup my phone ASAP.I tried going through the process with the app, but it's trying to finalize the process by sending me a code to my new phone number, but it's not connected to the ...
No, there is no option to "Did not receive the code". It just keeps trying to send it to the phone which I can't activate.Entering the wrong code 4 times just kicks me back, and restarts that impossible loop
Additionally, no one is helping me in Customer Service.Started 2 conversations, and the agent never replied once after I provided all of the info he requested.In both instances, asked for additional info, sounded all nice and helpful. Bam, never care...
