Network/Account/SIM

[JD_Oh]

I bought a Public Mobile SIM card from Telus today since I need to setup my phone ASAP.

I tried going through the process with the app, but it's trying to finalize the process by sending me a code to my new phone number, but it's not connected to the network, because the process is not finalized, because I can't finalize the process, because I need the code...

You get the idea.
Please help ASAP

[BKNS27]

@JD_Oh 

Did you put the new SIM in your phone and wait to verify the 2FA code with Roaming Data enabled?

[JD_Oh]

No, there is no option to "Did not receive the code". It just keeps trying to send it to the phone which I can't activate.

Entering the wrong code 4 times just kicks me back, and restarts that impossible loop

[will13am]

@JD_Oh , support always verifies the legit account owner before interacting with a customer.  It is standard practice.  Are you able to use the did not receive code option to bring up the option of receiving the code via email?  I don't know it if is still possible, some customer used to say that entering the wrong code a few times will trigger the option to send code to email.  

[JD_Oh]

Additionally, no one is helping me in Customer Service.

Started 2 conversations, and the agent never replied once after I provided all of the info he requested.

In both instances, asked for additional info, sounded all nice and helpful. Bam, never cared of my issues.