Hello, I am attempting to activate. The plan is purchased but it wants an e sim and i purchased a physical sim. It just keeps telling me my phone is not compatible with an e sim. I cannot get around it. Help
seriously I don't know what the problem is and if I try to do it on my laptop it says the codes it's sending my email are incorrect. I've tried everything on all my devices it's just such a simple thing to have a "use a different sim" button.. Hopefu...
ok I'm about to cry I've done all this I cannot access my account it logs me in just fine then when it says it's sending a code it only works from my phone when I use my laptop it says the code is incorrect so I can't just go in and swap the sim card...
it won't let me create a ticket without a phone number I've done all these things people are suggesting This should be so simple I didn't request the stupid e sim to begin with
When I purchased the package an e sim was added. My phone does not support its use. So I purchased a physical sim card. However when I attempt to activate it just keeps taking me through to the e sim and then that it's not supported then to contact u...
That chat was useless. I've done everything everyone suggested I just need this e sim removed from my account I can't finish activation with the sim card I bought.
