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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Account functions - self serve, 611, chatbot

Update: Just ridiculous. The chatbot self-serve has been gutted. Much of the rest of this is completely pointless. After learning that the chatbot can do a bunch of account functions, I decided to make a chart of what I saw. Maybe things will change....

dust2dust by Mayor / Maire
  • 14 replies
  • 10 Bravos

SIM CARD has not arrived on time

I ordered a Public Mobile SIM card on August 20 2022. Today is September 8 2022 and it has not arrived in my mail box. The order # is 302629.

Adrian22 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Fraud Alert

Hello, I would like to ask if my phone number is being used by someone else. Recently I have got a call saying that the calls were being made by showing my cell phone number as a caller ID. Could you check that for me? Or how could you help me out to...

Kamjb21 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Account suspended

Preauthorize payment +1 (xxx) xxx-xxxx Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum.

Khurram by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

When I may get respond from you!

I have submitted a ticket but no response from Public Mobile. Ticket reference number: 208926-49. I want to return the phone that cannot answer calls (the phone is frozen with the screen on). Thanks!

deng208 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos


Used 95% of data and all applications are turned off

Resolved! Can't access my account

Hello, I have a big problem I missed my payment and my phone was shut off. Its been so long since I needed to log into Public that I forgot my password. I reset my password for Public Mobile but it wants to send me an email to authenticate me. But th...

Niki_Morgan by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

5x5 referral reward

Hi anyone know where the 5x5 raf rewards are for the promo in august? I thoughy they were suppossed to be given out the first week of the month 

Gunner123 by Deputy Mayor / Adjoint au Maire
  • 4 replies
  • 0 Bravos

Payment isssue

Hi there, I tried to buy an extra gig of data earlier and it took the payment from my bank but it is not showing up on my account that I have an extra gig 

Pcampbell91 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Locked out of account

I have to renew my plan at the earliest but I cannot seem to log into my account . I also cannot change my password as it is not sending an OTP to my email address. What do I do as my account will get deactivated if I cannot renew it soon ?

Shdcost by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Data being used

I just noticed on my account that 484.07MB of data is used since yesterday when my plan renewed (sept 7). I didn't use that much data, if any at all. And when I go to view usage history, the last 7 days shows 0.24 MB used. And when I filter and use t...

kayla87 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Cellular Utility Bill

UPDATE! I FOUND ANOTHER POST ADDRESSING THIS ISSUE. THANKS ALLHow can I access my cellular utility bill? It is not enough to see my history of payment. I need a utility bill with my name and address on it as proof that I am me and I live where I clai...

Chickadee by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Can public mobile unlock a sim carrier locked phone

Hi, I recently purchased an iPhone without realizing it’s locked to a certain sim company. Can public mobile help me unlock the iphone or will I need to change my carrier in order for the phone to work? The phone is locked to AT£T A2111 CDMA GSM. Hel...

SakMK24 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Porting over landline

Hi I just port over my landline and it cancelled my current internet and landline phone. Is there a way of putting a pause on the port over so I can wait till the new internet provider sends out a new modem? 

Juji13 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Porting BELL landline number to PM

I activated a new SIM card yesterday evening with Public Mobile. I took a temporary number to make sure all went through okay. I then did the phone number transfer… I filled the form out, but one part was iffy. The “first name” is where I had the pro...

TMS by Model Citizen / Citoyen Modèle
  • 10 replies
  • 0 Bravos


Hi,I changed the plan but they charged me twice please let me know 

Iqbal0308 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos
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