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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Would like to add a second phone to my account. How do I do?

Resolved! How to add second phone for a kid

How do I get a new plan for kid

Add ons US

Why am I not being given an option to purchase talk and text for the US? My previous purchase expired . Thank you!

Roaming International

Am I able to use my phone international

5G not showing up

I switched my plan from a 3G to a 5G one week ago, but I’m still only getting 3G/LTE. Why hasn’t it switched to 5G?

Rewards + Subscription Change

I picked a new subscription to kick in September 4th. I still have rewards (not points) on my old plan. Will I still receive those credits once my new plan starts ?

Subscription

My subscription ended without notice and my service stopped working. I have been trying to make a payment to restart it again so it can resume service but it gives me an error message saying that it cannot be processed at the moment, yet this is the ...

@cs_agent - Phone number not eligible for port - Why??

@CS_Agent I've just paid for a subscription, go to move my number over to the account from my Koodo account (monthly charge not prepaid) and I get the error message "Phone number not eligible for port".Why? What do I do from here?

Unable to update credit card details

@CS_Agent, I have been trying to update my credit card details for the payment method for many days but unable to do so. I keep on getting errors. Can you please look into this ASAP? Thanks in advance.

Esim stuck in "activating"

Purchased an esim due to my old sim card being damaged.Now the esim is stuck "Activating...". I have an Iphone 11 plus if that matters. Thank you all!

Resolved! Subscription not activated??

I got this freaking annoying message and now the app is totally frozen! Can anyone help me?

Paid for 2 plans

Hi, I thought I had 5g. I upgrade to the special then found out I didn't have 5g. So I went and changed it to 4 g. Now I have paid for 2 plans. Can you tell me how I get reimbursed? Thanks so muchJackie

Can't get into account- new customer

Created new account a couple days ago and was able to log in. Am trying to complete my activation but error message coming up my esim is incompatible and won't let me go any further. Posting this through wife's account as can't log in.

Resolved! Error Code XXX won't let me subscribe/sign up.

When I go t publicmobile.ca and click on shop and select a plan then go to checkout: I sign in. Then it sends me a code which I enter. Then it redirects me to a page https://subscribe.publicmobile.ca/en/ab/activation/error-splashWe encountered an err...

hacked phone

Unless the service for you phone number has been routed somehwere else, this is extremely unlikely to be a Public Mobile issue. Only your bank can help with fraudulent credit card transaction from other merchants.

Email address doesn't work for login

Hello,Can you please assist me with getting into my account? I don't know what the correct email address is or the email address doesn't work anymore and I already tried to recover it with my phone number but didn't receive any code.

Resolved! can not log into account

Seems like a deadlock, resetting password then requiring another round of resetting password. Tried to connect to a real agent or submit a ticket, but the chatbot always route me to the login. I'm posting for my wife's account BTW.

Need to get number back

Hi,I ported a number to the wrong account. Now that number is showing and not working but I can't select the old number - public number pool

Service

Just curious. Has anyone else had issues with getting service for a problem?I have been dealing with customer service since prior to last Friday (11th) and it was on this day they said they had to refer my issue to a high-level tech. They told me I...

Resolved! Future promotions

Hi, I have been using PM for almost a year now. I wonder does anyone know if there will be any new promotions coming? I'm asking this since my one-year promotion is going to end soon. Also, if there will be one, will I be able to join given I'm alrea...

Resolved! Need help cancelling an account

My mother signed up for your 3G service by accident, and lives in an area where she can't get reliable 3G service. She is having trouble getting support to cancel the service, and was charged despite not finishing her activation. Can someone help?

Calls not received?

I was supposed to get a call from a doctor for a phone appointment at 1pm Pacific time. At 1:20 I received an email from the doctor's receptionist that the doctor tried to call and didn't get through. The receptionist also tried and didn't get throug...

Signed up and purchased a plan and SIM card last week. Can't sign in

I am stuck in a login loop though I am recognized by my name on homepage. Keeps asking me to choose to complete activation or sign in but each one either doesn't recognize password or just loops back to the same page again.

Changed my number online now my phone doesnt work

I changed my phone number on the website and now my sim card isnt working. i restarted my phone many times and took out the sim a few times and neither have helped. What can i do to get my sim card working again? My bill is paid and not due again unt...

Having trouble porting my number

Hi,I've been trying to port in my old number for 2 weeks now. I'm almost there!!!I tried requesting a number change yesterday, and things seemed to be progressing. However I have no service still. I called Telus and there representative confirmed t...

Re: eSIM now available for new & existing subscribers!

Hi. i need Help. My esim is not working. Can Cs messge me?

Help

I am waiting for number transfer from old carrier to public mobile,and there is no cellular signal at all right now.I can’t make phone call and message.Is there any agent can contact me by email?Thank you for helping

My account

Resolved! Maybe a new customer?

Hi there,I'm looking to change from my current provider and have been looking through the plans at Public. They seem attractive, but I have a question. I'm specifically looking at the $50 Can-US plan.When I am in the US, are calls made back home incl...

Mistaken purchase

How do I reach customer service about being charged twice?

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