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Forum Posts

No Service

My phone show no service since 8am this morning.Tried my sim card with another cell phone, still doesn't work.My wife's phone has no problem with the same service.What should I do?

Tauruspan by Great Neighbour / Super Voisin
  • 425 Views
  • 8 replies
  • 0 Bravos

Resolved! Account not activated

My bill is due tomorrow. However it's not letting me log in. It's saying not valid. I had an issue too when I signed up. Kept booting me out but did activate sim card

Denise5 by Great Neighbour / Super Voisin
  • 462 Views
  • 9 replies
  • 0 Bravos

Taxes or other charges

I have the $50 plan with the $2 discount for autopay. My question is, why is my bill total $53 and some change. Every other provider I have been with does not charge taxes on their quoted rate. Second question - where can I find my bill to review it?

donnydar by Great Neighbour / Super Voisin
  • 332 Views
  • 6 replies
  • 0 Bravos

Resolved! 7.5G of Data on my plan but being capped at 1G

Hi there, I have a plan that gives me 7.5G of data for 120 days and was told that I am at 95% used. This is odd as I am on WiFi all day and barely use my data. When I look at my usage, it is showing that only I only have 1G of data on my plan and tha...

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kenzel_wsh by Great Neighbour / Super Voisin
  • 585 Views
  • 10 replies
  • 1 Bravos

Unregistered SIM

Bought this phone new several months ago, been working fine so far. My phone started displaying this message last night on the screen where it normally says "public mobile", it says "unregistered SIM". Tried to make a phone call this morning and it s...

Crusherfied by Good Citizen / Bon Citoyen
  • 583 Views
  • 13 replies
  • 0 Bravos

Account locked

I've been locked out of my account. I failed to answer my security question to change my password. What should I do now? Thanks!

deepg82 by Good Citizen / Bon Citoyen
  • 401 Views
  • 4 replies
  • 0 Bravos

Resolved! Autopay

I transfered my number to another provider and now I can't access my account to delete the autopay , what should I do ?

Tamimalnaser by Good Citizen / Bon Citoyen
  • 298 Views
  • 2 replies
  • 0 Bravos

visa change

I lost my visa card and missed a payment. I have updated your system with my new visa and sent you a payment. why is my phone still not working?

everton by Great Neighbour / Super Voisin
  • 318 Views
  • 5 replies
  • 0 Bravos

monthly payment

for some reason my payment is not coming out of the credit card I have on record. I phoned the card company and they said the problem was with public mobile. There is plenty of credit on that card and I can go in and do it manually with no problem.

terryanderson by Great Neighbour / Super Voisin
  • 418 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't activate SIM card

Tried to activate SIM card. Got to end of payment. Came back Error. Started again. Couldn't get past first page. Came up invalid sim. Can't get past that.

christorrn by Great Neighbour / Super Voisin
  • 492 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation issues

Hi ! I just tried to activate online and, after inputing all the data and waiting for activation, it gave me an error and sent me to restart the process. However now it shows me the SIM card number invalid and also I can't log into the account as cre...

vanemsl by Great Neighbour / Super Voisin
  • 425 Views
  • 8 replies
  • 0 Bravos

Resolved! No discounts applied

I have been with public mobile for about a year, but this billing cycle in my 2 accounts, neither received the $2 autopay or the $1 referral.

worrow by Great Neighbour / Super Voisin
  • 607 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment card

Basic talk text plan is $15. Payment voucher is not offered in that amount. I have to buy at a higher rate. Does the difference I buy get saved and applied on my next 30 day activation or do I still have to activate the next 30 days with another vouc...

GLat by Great Neighbour / Super Voisin
  • 311 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan Change Not Showing Up

Yesterday I changed to the $15 plan to be activated on renewal. Today when in self serve and I try to click the Plan and Add-Ons tab or Plan Details button I get and an error page. On the change plan page the columns are blank with no plan informatio...

Zeegor by Good Citizen / Bon Citoyen
  • 354 Views
  • 4 replies
  • 0 Bravos

Resolved! Data charges for MSM ([picture messaging)

Hi everyone. Today's been my first day and I'm just tinkering around and looking on the forum for answers. I signed up for the 40$ 4G plan with unlimited International text and picture messaging. I have an iPhone 8. I am able to send and receive pict...

kemondga by Great Neighbour / Super Voisin
  • 635 Views
  • 10 replies
  • 0 Bravos

Resolved! I am trying to port out my number

I am trying to port out my number but the other carrier (to which I am trying to port) says my number is cancelled by the public mobile. What should I do I was using that number till yesterday how can they cancel it Is there any solution

Resolved! Refer a friend reward

Hello, I have been using Public mobile for past month and I signed up my wife today with PM. I was looking for a refer a friend code application but the girl who was porting the number in, didn't ask for one and when I told she said she already past ...

drchintan85 by Great Neighbour / Super Voisin
  • 373 Views
  • 3 replies
  • 0 Bravos

Missed the 5gb promo

My message notifications are always off. I missed the promo for 5gb of data that expired on the 24th. Is there anyway I can still get this promo?

sm2005 by Great Neighbour / Super Voisin
  • 400 Views
  • 5 replies
  • 0 Bravos

Resolved! made a payment twice by mistake

trying to activate my account for one month only...got an error then tried again. 2nd time i got a message saying the payment was successful. checked the transaction history and i see payment twice. can i get a refund or transfer the funds to my anot...

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gonegone by Good Citizen / Bon Citoyen
  • 500 Views
  • 5 replies
  • 1 Bravos

Resolved! plan expired and now switching over to another network

I had stopped paying because I was porting over to Rogers (provided by my company). But the tech over at Rogers says he can't port in my number because it is inactive. Is there a way to activate the sim without paying anything? or will the amount be ...

gonegone by Good Citizen / Bon Citoyen
  • 622 Views
  • 9 replies
  • 1 Bravos

Resolved! Add ons

I tried to add 1gb of data. How do I determine if I did it correctly? I think I may have submitted it twice and been charged for 2gb’s

Brandonchafe by Great Neighbour / Super Voisin
  • 527 Views
  • 7 replies
  • 0 Bravos

Resolved! Whatsapp cannot send me a message

I downloaded the latest WhatsApp, rebooted my phone. It's connected to Wi-Fi.WhatsApp cannot send verification message to my phone number .I do receive other messages to that number.What I do wrong ?

klukva1905 by Great Neighbour / Super Voisin
  • 479 Views
  • 11 replies
  • 0 Bravos

Resolved! Activation line not working

Hi, I activated a new SIM card with an old mobile number from Telus. It’s more than 12 hours and restarting my phone. The phone line is still not working and status is “No Service”

Dadato by Great Neighbour / Super Voisin
  • 572 Views
  • 7 replies
  • 0 Bravos