cancel
Showing results for 
Search instead for 
Did you mean: 

Talked with 4 Telus porting rep over the phone, unsuccesful ...

Manius
Good Citizen / Bon Citoyen

Hi,

Since yesterday I was able to get a hold of 4 telus porting member over the phone and none was able to port my number to Public Mobile. They all say they can't do it for Public Mobile....

Those that were able, what do you tell them?

I am very frustrated by this whole thing

5 REPLIES 5

Manius
Good Citizen / Bon Citoyen

Do you actually say its for Porting to Public Mobile or say its for Telus....as soon as I say public mobile they stopp completely helping me

Manius
Good Citizen / Bon Citoyen

Yeah and the steps are...? I call in, telus reply, and they tell me to call the number im already calling, its legit a viscious stupid circle.

HI @Manius 

they are not spam, I just got another reply saying the number works

hTideGnow_0-1701095367911.png

It is true the support is very busy this weekend from the BF deals.  Please message agent again for help

at the same time, try calling the number yet again

 

 

Manius
Good Citizen / Bon Citoyen

But yet nobody reply to any of the post on how they did it, I only get spammed by people with the same number and over again

hTideGnow
Mayor / Maire

HI @Manius 

the porting team supposed to help.   I sent to many and there were at least 4 came back and told me the team was able to help

But since you tried so many times, no point to try again.  Please submit a ticket with CS agent here by messaging:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Need Help? Let's chat.