@Hitme
I did read your post very carefully which is why I asked the questions I did. Since the salesperson can't port your number after creating your account with a temporary number that's why I asked if it was a koodo prepaid because you cannot port a prepaid koodo number upon activation. These two statements seemed contradictory:
The phone works, data works, the number I had has been ported properly.
Note: According to the person I talked to on the phone, this error occurred because the retailer, instead of directly porting my number, created an account with a different number, then ported my number over afterwards.
Unless of course they called the telus porting department themselves and requested the port for you which us highly unusual and not standard practice. It also means they have access to your sensitive account info and puts you at risk of sim jacking and/or a fraudulent port.
If you hadn't contacted a moderator yet then I would offer you some more advice but you have so I'm sure you can handle this all on your own. If your community email doesnt match your accounts it can be harder to verify your identity to the moderators if you dont remember your pin #. Which is a common occurrence around here.
And you seemed concerned about payment so I thought you may have left creating/accessing your account to a few days before renewal so I would have offered you payment options that don't require self serve account access.
Sorry i suppose i was just trying to read between the lines......kind of what we have to do around here to help some solve their issues. Welcome to public mobile!
