[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Refund of SIM card without refund request
I ordered SIM card online around a week ago. I got an email this morning saying that I will be receiving a refund for the SIM card. I did not request a refund. I am wanting to know the reason for this and I am wondering if I will not receive my SIM s...
Resolved! SIM card order
I got an email with SIM cards order details.I have already received these cards 2 months ago.
SIM card
Received offer of 50% online order of SIM right after I submitted an online order. How do I get my 50% discount
unable to use phone
on autopay so don't understand prob with phone
Resolved! Can somone tell me my account #?
Hello, trying to port my number and need my account #
Network not registered
Shows network not registered, even after trying restarting, resetting network settings and taking the sim card out and putting it back. Phone recognizes the sim number in settings.
Accessing My Data Add Ons
Good Morning, Due to the storm knocking out power here in PEI, I hit my 5.5 Gig mobile data limit and I'm getting no data whatsoever when I turn off my generator to preserve fuel and my wifi shuts off. I know my plan renewal tomorrow but I'd rather ...
Hurricane fiona
I’m out of data no power need help to communicate can’t add data took my money out of account for storm in power outage area till Wednesday night plz help
Resolved! PAYMENT ISSUE
My renewal date is 26th of the month. I bought and started a US roaming package on the 23rd. I returned to Canada on the 25th. I received no “heads up” text about renewal on the 25th as usual. I’m on auto payment. This morning (26th) my account said ...
Resolved! Does Public support wifi calling now, 9/2022?
On a Public website it said:"At this time Public Mobile does not support this functionality. That being said, your phone may have features that will allow you to call someone using wifi or cellular data." I'm not sure what date it was posted, but i...
Strange high data usage
After reviewing my data usage I noticed 2 days in a row data usage of 1.3 and 1.4 gb after m. Both days I was at home and on WiFi. Can that be investigated to see what was going on or to dispute?Thanks
can't recieve incoming calls
Hi, I have purchased a public sim card, activated it and transferred my old phone number from another provider to public.But can't receive any incoming calls and verification codes from application
Why wont you let me reset my password
I am very ANGRY right now. I have an account with you and pay my bill online here. But since you reformatted the darn website I had to create a NEW email and password. That was done 2 months a go BUT TONIGHT for some reason you will NOT let me sign i...
Resolved! Account websites
I have been getting all kinds error messages, when I’m trying trying login to all account pages I cannot bookmark individual webpages they will not load I always have to start at the main webpage, then choose account or rewards no problems with commu...
Resolved! Auto Pay by Credit Card no rewards?
My last phone number auto pay can get 2$ reward per month,my new phone numer no rewards,Public change police?
Resolved! Dara not working
My data is sudde ly not working, it says sign into network
trying to submit ticket to resolve US Data add-on not working
My kid is in the Sanfrancisco USA and the PM US Data add-on does not work. She had the same troubles two months ago when she was in Atlanta. She has done all of the basic stuff trying to get onto T-mobile network but it does not work. Please help....
P. E. I. Mobile Data - Hurricane Fiona
With Hurricane Fiona having knocked out power in Prince Edward Island, we may be (according to Maritime Electric) without power for days or even weeks & no WiFi...so we're all relying on mobile data for everything. TELUS, Koodo, Rogers, Fido Mobile...
Resolved! Phone lost
Got new sim card how do i activate.
Resolved! Transferred number from Fido, call/test out only
I processed a transfer phone number from Fido last nigh. After 24hours, the number is showing on both Fido and Public Mobile. With Public SIM, call/text out only, when I called the number the phone with Fido SIM rang. Call Fido more than half day, no...
Resolved! SIM PUK Locked
Hello, my current SIM is PUK Locked and I need help with this issue. I have 10 tries. Thank you.
Resolved! I
I am an existing customer and my plan renewed today already but I want to change my $50/month plan to the $55 /month for 4g speed and 20 G data. How can I add the $5 to upgrade now for this new month ?
Resolved! Cant access account due to old email and new account system
So, I've been a public mobile customer for almost (if not) a decade. I used to have my account linked to a school email that I now see has been deactivated. With the new system that was put in place, I'm unable to create a new MyAccount account, and ...
Resolved! YouMail app for voicemail due to need to block certain caller
I would like to have my voice mail removed from my account and have conditional call forwarding enabled to have my calls forwarded to a YouMail number...I would like to know how to set this up, as I continue to need to block a number but have other c...
Resolved! help
I can't sign in to my account
Plan Change :
Hi, I recently changed my plan from a 3g plan to the 6gb plan for $45.... The change was made a few days before the end of the billing cycle. I noticed my plan rolled over to the original 3g plan Not the new plan that I requested. I'm not sure how ...
Resolved! Number Porting and Activation
New to PUBLIC. Followed steps in the SIM card folder. During activation.publicmobile SIM card was already in phone and original SIM card from previous provider was removed.The number was PORTED to Public and all features work (except can only text to...
Resolved! Change Email Address
I have recently retired and my old email is no longer in service. I would like to change my email address on my account information. How do I do this? Oh my gosh this has been an extremely difficult process!
