Community

Resolved! Anyway to add Signature at the end of each post/reply ??

hi All,  Anyway to add Signature at the end of each post/reply ??  

Resolved! Boxing Day Promo

I activated my sim using the email I entered under the Boxing Day promotion, but I don't see any recognition that I have the promotion. I also just received an email from Public Mobile reminding me to activate my sim card using my email before Januar...

Resolved! How do I request invoices for the year 2020 for taxes?

I use public mobile as my main number for business how do I get all the invoices/receipts for the year 2020. If I recall I have to request right? Please help!

Resolved! No Service

Hello, Hope everyone is well. I noticed today that I cannot make any calls from my public mobile number. I checked the community pages with such issues that have occurred with other members before. I restarted my phone, took my sim out and placed it ...

Resolved! Family Plans

Hi, just wondering if there is any family plans? Thank you 

Resolved! Turn Off Voicemail Feature

Good Evening Community!I am on a ring group at work and I have to prevent my voicemail from picking up the call. I have to totally turn off the voicemail feature. Disabling the ability to leave a message is not good enough. I need my phone not to pic...

Resolved! Account fail to log in

I have an account and forgot my password. It sent me a email to change password and it didn’t work. I did it about two times and the password never works!!! I have no way to sign in and my phone is not working becusse I have to pay my bill but I cann...

Resolved! SIM not received yet

Hello Ordered SIM card ordered on December 26 but haven't received it yet 

Resolved! Bought a phone, still hasn't arrived

How long does it usually take for you to receive a phone after purchasing one? I made the purchase Dec 31st, and I wasn't provided a tracking number. 

Resolved! Returns

Hello, I want to return and get a refund for the refurbished phone that I purchased with Public Mobile. It has been less than 30 days since my order on Dec 26 2020, and so I fall under the category of receiving a full refund. The phone is broken and ...

Resolved! error 404

I went through the whole process of entering in my info and selecting a number. I entered my voucher number and clicked activate and it sent to an error 404 page. tried asking the agent to make sure that the activation didn't go through but the just ...

Resolved! Paying in Advance

Hi.  I'm currently at 85% of data and have about 6 days left before my cycle ends for the month.  I would just rather pay early for my next cycle before I run out of data.  Will the system allow me to do that?  Or will I run out or data fand have to ...

Resolved! Flash Sale

Hi I activated my sim card today but it does not so on my plan, as I have one of the smaller plans it would be for the one month of free service.  Thanks Geo09  Get one month of free service when you activate on any plan. Plus, get 5GB of free data o...

Resolved! Missing Promo Data

I activated new service and had sumitted my email to receive the advertised 5GB of extra data.When I log into my account it only shows that I have 500mb plus and additional 500mb. How do I get the promo data added? 

Resolved! Suddenly SIM card doesn't work (Not on Registered Network)

Hi all, I've had my Samsung S10e on Public Mobile for well over a year.Last night, my phone suddenly dropped off the network (it was working right up until that moment, as I was in a text conversation). Didn't think anything of it until I tried to ma...

Resolved! First month free not rewarded

I got a new plan ($40/month) on boxing day from a mobile store and was told my first month would be free. The worker told me my first payment would be on the 25th of February. However, when I log into my account, it shows I will have to pay $40 on th...

Resolved! haven't received sim card after two weeks

Resolved! Does incoming calls minutes get counted in the plan?

hi everyone,  I'm using the $15 plan which gives me 100 minutes canada-wide calls. I found that incoming calls also get counted in the 100 minutes, is that true? could anyone tell me how much I should pay for minutes I exceeded outside of the 100 min...