Community

Resolved! YouMail app for voicemail due to need to block certain caller

I would like to have my voice mail removed from my account and have conditional call forwarding enabled to have my calls forwarded to a YouMail number...I would like to know how to set this up, as I continue to need to block a number but have other c...

Resolved! help

I can't sign in to my account

Resolved! Number Porting and Activation

New to PUBLIC. Followed steps in the SIM card folder. During activation.publicmobile SIM card was already in phone and original SIM card from previous provider was removed.The number was PORTED to Public and all features work (except can only text to...

Resolved! Change Email Address

I have recently retired and my old email is no longer in service. I would like to change my email address on my account information. How do I do this? Oh my gosh this has been an extremely difficult process! 

Resolved! Referral reward taken by kiosk worker

Hi, I signed up for public mobile in June. My wife has a account, so I asked the kiosk cellphone agent to ensure my wife was getting the referral, but I wasn’t sure what her code was. The lady asked another person to help and we got a code. When I ju...

Resolved! Do not receive SMS text to validate the transfer

I just activated SIM card to transfer existing phone # to public mobile. The activation is successful in summary page---Congratulations Zhen!Your SIM card is now active on Canada’s largest Mobile Network"--But i do not receive SMS text per "Public Mo...

Resolved! CREDIT CARD MISCHARGE

I RECEIVED MY ORIGINAL SIM CARDS, WAS CHARGED PROPERLY FOR INITIAL CARDS. THEN CHARGED AND SENT ANOTHER SIM CARD WEEKS LATER. WHY THE SECOND CHARGE AND NEED TO SEND ANOTHER SIM?

Resolved! Service no working due to minutes usage errors, bonus/holiday minutes error?

Hi all,I suddenly cannot make any calls or receive calls from my phone yesterday. I got a text indicating I am out of minutes. I logged on my account from my computer yesterday and today and I can see I only used 50% of my monthly minutes as well I s...

Resolved! Public Mobile Refer a Friend Promo - $25 or $35?

Public Mobile recently sent this text about a $25 refer-a-friend promotion.  ($5 each month for 5 months).Will my friend still get the initial $10 bonus plus the $25 for a total of $35?  Or just the $25 during this sale?

Resolved! Public mobile customers to be moved to lucky mobile

I went to get a SIM card from the place I always get a SIM card from and they told me that they do not sell public Mobile SIM cards anymore and customers are going to be moved to Lucky mobile is this true?

Resolved! Why did my plan renew on the 24 this time??

Is there any way to set it back to withdrawing every 30? I still had over 1gb data, and it already renewed. Also, the internet has been too slow lately... this is very disappointing. Public Mobile is probably evicting me silently. Okay then, I am sho...

Resolved! Will public mobile allow us to control emergency alert volume?

Will public mobile allow us to control emergency alert volume? I'm in BC, when the emergency alert came on, it freaked me out at night, and a couple times early morning. I've chatted with Apple support and they said your cell provider is the one who ...

Resolved! new phone, new sim card

what is the best way to register my new Nano Sim card without duplicating my account?

Resolved! I have 4.94 G data left, but I can't access internet. While I buy 1 G data add on, then I can use ad

Resolved! Stolen phone

Wanting phone shut down

Resolved! $5 savings per month - will it continue?

I get $2 autopay and $3 loyalty for a total of $5 savings per month. If I upgrade to the new 20gb $55 plan will I retain my $5 savings? I do not wish to move to the new points system because I also have 4 other lines and all of them have $5 with one ...

Resolved! Don’t remember login

How can access to my account to change my credit card information if I don’t remember my login or password of my account

Resolved! Payment

himy current credit card was victim fraud, so was closed and the bank sent new one not yet received 10 days and will be activated after biling date !so, is it ok for payment since im already authorized auto pay with the old card ?tnx

Resolved! change email in profile

hello i need to change my email in the profile 

Resolved! Register

I want to register and change my cars information