Community

Resolved! Activation

Hi, I just tried to activate my sim card and transfer my number, but it was an error. The error code is: 837    

Resolved! Using rewards to purchase a refurbished phone

Hi there, I was wondering if I can use my rewards to purchase a new phone? Thanks, Loriann

Resolved! @Publicmobile

I lost my phone how can get the same number back 

Resolved! Overbilled

Is this even the right place to put this? I started my account last month and i was billed 3 times (June 22, June 23rdx2). Anyone explain why this happened? 

Resolved! Loyalty points

Have been a PM member for several years but only getting $1 off per month identified as “loyalty”. Is there an issue here?

Resolved! Can't use mobile data, why?

I have in my account:Data Usage, 1024 MB at 3G Speed,  0.00 MB used1024 MB leftwhy I can't use it,? 

Resolved! removed my card details to end my payments but payment still taken

card still charged and so need a refund

Resolved! Account locked

Hello, I am just looking to restarting my cell phone plan that I am currently on. I made the payment on my credit card that Public Mobile automatically takes payments out of for my plan. Thank you very much, I greatly appreciate it. I am looking forw...

Resolved! Slow Internet?

This is new, like someone put the brakes on my service a few weeks ago.Been a Public Customer for years but can not continue on wasting time trying to open something reminding me of the good ol' dial up days.

Resolved! SMS messages

Hello: Could you deactivate completely my SIM card that is linked to [deleted .... Luddite]? I changed the Cellphone provider but when the people send to me a SMS message, I received the message in my telephone that have the Public Mobile SIM card. W...

Resolved! Port a number

I want to port my number from Rogers to Public Mobile. Is this something I need to contact Rogers to do? I have all the information that is described in this link (old service provider brand, previous provider account number, alternate contact phone ...

Resolved! Plan

My plan was supposed to switch to 4g upon renewal but it did not it just renewed my previous plan 

Resolved! Overcharge

My credit card has two posted charges for my phone plan I only have the one line open. On publics payment history it only shows one charge. 

Resolved! How to change the credit card for automatic payments?

How do I change the credit card on file in my account to update automatic payments with Public Mobile? Is there a phone number I can call to do this at Public Mobile?  thanks Jeff  

Resolved! Public Mobile not working,today??

not working,not available today?

Resolved! Blooper, the norm I don’t know, referral rewards imbalance.

 My rewards lists 3 numbers. But only $2.      

Resolved! How to change plans

I like to change another plan, how do I do?

Resolved! Can't Access Usage History

Hi there, the usage history I'm trying to access (Jan 2022) is outside the self-serve range.I believe I'm supposed to submit a ticket for the mods however doing so requires my account login to verify it's me. For whatever reason, this is not working....

Resolved! How do I get my money back after public mobile took out double payments twice now

Resolved! Generating a ticket to return a phone

I'm using this post to reach out to Public Mobile Service people. I've tried a number of time to generate a ticket on this matter without success. Why? I have no idea. You'd think after 30 odd years of working in engineering I'd be able to fill out a...

Resolved! Charges on credit card

On June 15th was billed x2 $28.00 .Why?

Resolved! Bad service

This past few weeks cellular service has been bad for us. Data has been slow and many dropped calls. My wife's phone is experiencing the same as well as another couple of my relatives that are on public mobile. I don't know if this is a broader issue...

Resolved! Monthly data hasn't reset in self service

My plan renewed yesterday (first day of cycle is the 21st), but noticed this morning the 22nd that my monthly data in self serve still shows as being 100% used. I have some data bonuses accumulated so I was using them up until the plan renewed... jus...

Resolved! Need to call public mobile (not 611)

Hi.im.traveling and don't have access to email or phone associated with account, however need to pay for service .   Other than 611 which I can't access,  is there another way to call to pay my bill over the phone?  Does public have another number?  ...