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I purchased 10 day plan for the US roaming, text, and data yesterday (October 3)

stanz1008
Great Neighbour / Super Voisin

… today my account is showing only 6/10 days. Could you please correct it?

thanks

Stanislaw 

3 REPLIES 3


@stanz1008 wrote:

Thanks, but I didn’t have time to wait and paid for the plan again. This time it worked.

No idea why it didn’t work yesterday. Instead it shows my yesterday’s payment as a credit to account…(?)


What do you mean you 'paid for the plan again'?

Did you buy another US add-on or you just added funds to your account? Buying multiple US add-ons will not work as one has to expire in order to buy next one.

stanz1008
Great Neighbour / Super Voisin

Thanks, but I didn’t have time to wait and paid for the plan again. This time it worked.

No idea why it didn’t work yesterday. Instead it shows my yesterday’s payment as a credit to account…(?)

softech
Mayor / Maire

@stanz1008   weird error.

 

But please do one thing first.  Login to My Account using Incognito mode and confirm if it is still showing 6/10 days.  

 

If so, then, open ticket with PM Support:

 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there