Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We bought an Iphone 8 Plus last week. It arrived yesterday and we plugged it in to charge. After several hours we noticed that it wasn't charging, and the apple popped up on the screen periodically. We used the charging cable that came with the phone...
Hi. I bought the public Mobile sim in 2019. When I got the sim I was told it will work only in GTA, I once went to NIAGRA, I didn't have any signals there. Will it work outside GTA now because I think Public is using Telus network now.
HelloOK,I just changed plans 3 days in advance, instead of doing it at renewal. Is it normal that none of my rewards are applied (Loyalty, Pre-Authorized Payments...)? I lost it for this month? …the only thing taken is the 5$ of funds available +34....
Anyone else not able to activate the Cyber Monday deal? Seems like the system crashed
I have the funds in my account, but I have no service, when I call it states I have the funds, but service is suspended?
I got this deal and it showed the discount. Now that it is showing the bill, it is not discounted. This is not good and there is no way to confirm or cancel this overcharge. I tried to access my account but it has been down formaintenance during this...
I cannot seem to log in to my account. I keep getting a Page Expired page. This has been going on for a while now. I need to check the balance on my account and haven't been able to because of this.
I am never able to log in to my account and have to reset my password all the time. After that if i manage to log in, it just leads to another page saying cannot load or some sort of error. Its been months now, and its a nightmare to get in touch wit...
HELLO INWOULD LIKENTO SWAP MY OLD SIM CARD TO THE NEW ONE I JUST BOUGHT MY PLAN IS 55.00 A MONTH
I recently went to us and took our a 10 day roaming talk and text plan. It wasn’t working so I repurchased and my phone stopped working. No access to phone or email for Thursday evening and Friday morning. I did a hard reset boot on my device and ...
I'm trying to port my number to koodo, I keep getting a text message for an answer yes or no. After the 5th Yes, here I am, what could the issue be?
Hello, everybody, The email address that I registered on my profile had gotten closed because I didn't use it in long time.Do anyone know how could I change my email address on my profile information? Thank you.
I recently traveled to the US and purchased the data add on before going. But when I arrived in the states, my data didn't work. I made sure that int'l roaming was turned on... but it still didn't work. I have a trip coming up again this weekend and ...
Hi Community:After upgrade my older plan My money taken two times for same number:Plan A : $ 48:59 expired my OLD plan same phone# ( including tax) Trans date : Oct 30/22Post date : Oct 31/22 Plan B : $45:20 upgraded my NEW plan same phone# now I...
When i signed up for public there was a promo 1gb with 2gb bonus. I am looking at my plan and it only shows 1gb . THanks
Hi,I anticipated going over my data usage this month, so i paid for the 5$ addon.The only use for data is to tether my tablet. This doesnt work.My phone browser will use the data still. Odd.When i tether to my tablet, it says Sign-In.Goes to a public...
I signed up on the 55-20 BF promo yesterday and my 1st payment due is $75 via email notice. Is this a error? I did pre-authorization payment method. Thx.
I paid for an Add-on and it wasn't applied to my account. Is there a way to talk to someone at Public Mobile? the chat didn't help with my issue.
I get a message to approve port out to fido. I send yes many times. 90 minutes later I get a message saying I didn't approve. I've done this many times.
I just bought a new sim card for to replace the one that quit in my wife's phone. I have entered the new sim # but the system will not allow me to log in with my existing account info. It wants me to use a new email address. If I do that I will lose ...
I upgraded my data plan on Nov 22. On my account, I saw the new plan start from Nov 22 - Dec 22 and I have used 2 gb out of 15 gb. However, I noticed that my phone still has my old plan (5 gb from Nov 1-Dec 1) and the data has reached its limits an...
Hi, I am in British Columbia and I am trying to transfert my 7-eleven speakout wireless mobile phone. So far I have been charged twice on my credit card and it still does not work. I get the error code 821. I entered Rogers for the service provide...
it states : " After you join, you'll also earn 10 points for every 12 months you stay with us "is it cumulative as in per 12 months per 12 months ? i.e. 10 points after 12 months and then after another12 months does it become 20 points.... and so a...
I ported the old number from koodo 4 hrs ago. I saw more posts that said it could be done in 2-4 hr. I did confirm the old number through text message but didn't hear back from Public Mobile. Can anyone provide me with customer service contact info t...
I wish to add US Roaming
I have done all the required tests to get me to this ask. I am a new customer and it has been two days since signing up and transferring everything on a mobile phone. What gives? Anybody? Is it just busy on the PM side of things? Reboot phone checkta...
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