[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
CA_Agent
Hi. I need some assistance. I placed a service request ie ticket on Sunday and have had no response. I am unable to submit another ticket - I get an error messageI am a customer of Virgin Mobile. I considered moving my business to Public but after ex...
Resolved! Using my PM nano sim in my iPad?
How to use my existing PM Nano sim in my 6th gen iPad (2018) as an alternate instead of my (android) phone for basic functions i.e. phone calling, web surfing. Instructions and / or pros & cons please?
Access denied into my online account
Hi, I have been trying to access my online account to reactivate my plan and number but when I login, it takes me to a blank page with a message that says access denied. It’s not yet been 90 days since my line was suspended. Please I need urgent hel...
Resolved! Unable to login to the Public Mobile app on s23
I recently set up a Public Mobile account with an active plan, selected eSIM so I would like to set that up however when I download the app and enter my credentials, once I click login it brings me back to the login page where I have to enter my cred...
still no CS Agent help to resolve activation
I signed up for a subscription on Friday and it's now Tuesday. 3 duplicate charges that were authorized have now posted on my visa for failed activation. I sign into PM app and I get this...Any selection (continue with eSIM, order a SIM, already ha...
Black Friday $34 for 40GB but account showing 20GB
New activation to public mobile when I saw the $34 for 40 GB deal, after activation the account shows only 20GB left. Anyone can help? @CS_Agent Thanks,Erin
Resolved! To activate account
I activate my account and receive an email of confirmation, but did not receive 6 digit code to confirm idienity
Resolved! Issue on transferring my old number from Koodo Prepaid to Public mobile
Hi everyone,I am having an issue on transferring my old number from Koodo Prepaid to Public Mobile since Yesterday.As instructed in the Chat service, I have activated a temporary number, and submitted a service ticket to the CS_Agent to complete Tran...
Cancel subscription?
How to cancel subscription.
Activation Issue - eSim Porting Process Error
I received an Activation error during the eSim porting process. I tried to log back into the app, but it no longer allows me to move forward, It generates an error "Forbidden A1". I have tried on PC and on the phone several times now with no success....
need to fix my MEID number for Transfer
Hi New subscriber here. I need to correct the MEID number on my phone to complete my transfer. Please could someone from customer support contact me. Thanks
New subscription
After enrolling one of their subscription plans, will my credit card be charged even though I have yet to start and complete the activation process (since I'm waiting for the physical sim card)?
Changing to new subscriptions
Hi, Yesterday I changed my plan to $34/month for 40gb 5G data but it's not activated yet and still it's the old plan.
Refund
Hi,I subscribed public mobile's plan on my computer on Nov 20. An error happened after I paid the bill. How can I require refund from public mobile?Thanks.Best,Jian
Unable to get to the SIM card page when using the App.
I was originally using a web browser when I was signing up for a subscription. I was able to successfully complete the payment, and the last page informed me to use the Public Mobile App for the Sim card. When I went into the app, it brought me back ...
Can someone let me know how to email a moderator?
@CS_Comms My account is locked for more than one day, I need to get connected with a moderator or customer support to find my account number. Any suggestions? Thank you.
Porting out number. Old sim card is lost
My old sincard and phone is lost. Bought a new one and new to port my number with PM to a new company. I need to Have a customer service person manually process the port out acceptance
Mismatched phone numbers
I switched to PM a couple months ago and my phone number from previous carrier was working just fine. Then, several days ago I noticed I wasn’t getting any calls and friends were saying their calls were going straight to voicemail. In my settings it...
Problems porting from Koodo to Public using eSIM
Hello,Yesterday I successfully ported 4 numbers from Koodo to Public Mobile using eSIMs, but the fifth number I tried to port is having issues. I received the text from Koodo to authorize the port and replied "Yes" and I received an email from Koodo...
Transferring number, ticket not working says come here
I just switched to public mobile, I need to transfer my phone number from Koodo. Won’t let me open ticket , says come here and get it fixed .., any help would be appreciated
Refer-a-Friend
Hello, I wanted to inquire at what stage of the new membership process the refer-a-friend code must be entered? IE: When selecting the plan? When activating a SIM? other? I want to refer a friend to Public Mobile and want to make sure they do not ski...
Resolved! Sim Card when transferring Phone Number
Hello, sorry for the newbie question. Public's article about transferring a phone number from another provider is not clear. It says "make sure that your old SIM is still inside a device". Do I need to buy a new SIM card, or can I just keep the one ...
Trying to cancel
I tried to sign up with no luck completing my activation. I’ve spent too much time trying to get help and this service is terrible. Now I’m trying to cancel my account and get a refund of the subscription that the system was able to charge me for but...
Resolved! What are the Voicemail, Call Display and Messaging Features?
I am considering switching to Public, but there website do not have any details of these "included" features. Can someone in the community please let me know: 1) How much voicemail do we get? 2) Does Public's Call display include both the name ...
Data Adds on
Why they have data expiration date on Adds on data
New subscription SIM card error?
Hi, I'm reviewing the new promo and was looking to port in my number from Zoomer to PM. I don't want to purchase a new physical sim card since I already have one, but apparently when I select the option to say "I already have a sim card", the digits ...
Physical SIM, still no service
I gave up trying to get my eSIM to work and went to Telus to buy a physical SIM. After updating the new SIM number in the app, I still have no service. Between the issues with porting my number, eSIM problems, physical SIM problems and public mobiles...
40GB for $34/month questions
1. Is the 40GB data per month or is it split between 90 days? 2. I'm a current subscriber and have some rewards, will these rewards be added when I change my subscription?3. This subscription plan doesn't have a "deadline" where the price will revert...
Transferring of cell phone
Hello, Need help with a problem transferring my phone number to Public Mobile.I am currently with Fido and decided to switch over to PM. I go on the website and sign up for a plan and esim.I choose to port my number and enter it in. I also provide my...
Resolved! Samsung 6 LTE watch connection
I am thinking of buying the Samsung watch 6 LTE version so I can go for a run without bringing my phone with me. I would like to be able to answer calls and text messages without my phone. Says the watch will work on Telus network. Does that mean...
