Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I have been with you over a year now and I am suppose to get 1 dollar off my bill. I reported this a few months ago, and was told that it takes a month to kick in, but yet I am still being charge the same amount. You even sent me a reminder t...
Hello ! I currently have the $15 plan and am hoping to get the same ( or lower ) if still available with our own device. If this offer is still available for NS, can I please have the link as the lowest plan I see is $39 per month. Also, I presume I...
I transferred my number over 3 weeks ago. I can send texts or call out but I can not receive texts or calls. I have tried turning off the phone and reinstalling sim cardi am not able to send a ticket to support. Driving me crazy
I want to get billing statements to prove a change of my address in 2021 for empty home tax audit. After two months, Public Mobile sent me a billing invoice that I cannot use to prove my change of address for that year. The invoice is dated May 3...
I’m getting my mom a public mobile plan. How come I can’t find the $15 3G 100 mins per month plan?
With this new public points system, will my current rewards be cancelled or with I still have my rewards. If anyone could help it’d be appreciated
My koodo number is() . I want this number for my new puclic mobile number which is my new line ()
Why is that I have to keep signing in to my mobile app. It's not a web site it's an app, I should be able to go directly to my account whe
Hello,I just signed up today and despite the map saying there should be 5G coverage where I am, I only have SOS coverage. This is not going to work, obviously. I foolishly signed up for 3 months, too, based on your coverage map. I cannot make phone c...
When I got service this time I didn't realize there was a 5G promotion meaning for $65 25 GB plus 25 GB plus taxes and when I signed up I went for the 4G 30 GB for $55 or was a $50 I forget however I want you to get on the 5G promotion of $65 I was a...
We have been with Public Mobile with the same phone for a year. Now this has popped up saying that “SIM CANNOT be accessed. Phone carrier for your PUK code” and we can not use the phone. I’m having troubles submitting a ticket.
I was getting 4 + 2 points every month prior (new activation Apr 2023) until the most month and wondering why the rewards values are lower now? The original promo included extra rewards for a certain period of time.
I ordered a SIM card online and paid for a phone plan for a young teenager who can not afford to pay by himself and the SIM cost $5.65 but when I received my credit card bill there was another $5.60 charged to my credit card. The e-bill I received r...
For some reason my phone used an extreme amount of data today while I wasn’t even on it with no apps on in the background, it seems I have used over 10gbs of data and I haven’t been using my phone today and I’m unsure if this is a system error, wonde...
... does this mean all bugs are worked out as far as having to re sign up for your account or whatever was going on last week? I purposely haven't tried logging in to my actual account yet, hoping not to get locked out by bugs ultimatelyIs it fixed?
I portered a number from a different provider yesterday. Went okay with registering the email address and payment for the plan. Tried to check the account and when the email was used to login, there was none.What to do here? Re-register when the numb...
Notepad and one other app both stop. close app, send feedback.Why please, thank you.
Can you guys please help me find a way to contact a agent through directly?Send a message directly
Hi all,I have a question about my subscription. I believe it's grandfathered but not sure. Currently I have:$105/90 days1.5GB @ 3G speed/90 daysUnlimited canada-wide talk/textUnlimited international textI was checking plans out of the blue today (whe...
I am paying $40 dollars for 5 gb plan and thee new promo offers 15 gb for $39 dollars why is wasnt i informed and why am i paying higher? now my accoung is asking me change my subscription effective next cycle. if i change now then i pay twice $40 be...
Hello, I'm switching to Bell in a couple of days from public mobile, my public bill just came out yesterday, is there a way to be refunded for this months bill, when i switch to bell soon?
I have two accounts. I lost the phone with the sim card last month. I ordered new Sim card, and already received. I tried to login to the account, but every time asked me the code they sent to the phone number. However, I can't received the code as I...
@CS_AgentI did not respond to the transfer text within 90minutes and now my phone plan is in limbo. I need to receive a new text to complete the transfer of my number to Public Mobile.
Our iPhone is on SOS mode, we talked to Apple inc it’s not an issue from their end CAN NOT use it because of the PUK code, which can only be provided from the carrier and network provider I have changed the PIN online but the phone is not taking it!S...
Hi,Usage history download is not working as it was before the website upgrade. Before, you would select a date range, apply the filter, and then the download link would download the usage history for the selected date range. Now, the download button ...
I have a couple of family members using the $15 plan and today I wanted to active a new SIM card for the same plan only to discover that they don't offer it anymore.Is this change permanent?
I am not receiving any text that people are sending me and none of my text are going through. Calling is also not working - both outgoing calls and people calling me are not going through.
I'm on step 5 of activation and want to transfer my number from Koodo. Unfortunately, Koodo is not a listed option on the list of old service providers. I am a Koodo monthly customer, not prepaid. Please help!
Where do I find what day my plan is due
I set up auto-pay. I don't get $2 off every 30 days. Please review my account.
