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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My number is unassigned and I can’t file a ticket

New activation for subscription plan?

I saw a limited time subscription plan offer from public mobile (30 GB Data at 5G Speed for only $40). My current plan is 20 GB data at 4g speed for $39. I tried to change my plan but I’m being told the offer is for NEW activations only. I only activ...

Resolved! Ticket error

Is anyone else unable to submit a ticket?

Resolved! .

If I put a new SIM card on my account, will I need to repay my monthly plan? I dontwant to change anything, my old SIM card broke

account locked.

Hello,My online account was locked by too many retries. It says try after 60 minuts. It's over 48 hours I still can not login my account, can not reset my password. It keeps saying "exceeded ligin atemps, account locked out.This is nightmare please h...

account locked

Hi My acccount is locked. I want to update my subscription. I need a better plan for myself. Can anyone help me here?

Help with phone unable to all out

Can’t call-out with phone

Reduced data at 512 mps when out of data

Hey I'm just wondering in my fine print of my plan, it says that you get a reduced speed of 512 mps when you run out of data. My phone says no internet connection so do I not get the reduced speed unlimited data? Like it says in my contract? Please h...

Resolved! Switching back to original plan

I would like to know if I change my plan, from a 3G to a 5G plan, if after a month or so, I can change it back to the plan I had originally. In case I don't find it worth the money or any other reason.Thank you

SIM card

I ordered a SIM card on September 8th, and also ordered a SIM card for my husband on September 9th. On September 14th we received my husbands SIM card and activated his account. My SIM card however, has yet to be received and I am wondering how to ...

New card won't process

Hello, so my new card arrived and tried changing my payment method. It's still a debit master card like my current payment (old card) but keeps saying there's an issue when updating my payment method to my new card. I waited an hour and went into inc...

Resolved! US Add-on

We have the full US add-on - unlimited talk, text , 3Gb data. 8 of 15 days remaining. Tried to make a call to US and got message that all available minutes had been used. Usage history shows “unlimited” talk fully used. How can “unlimited” be used up...

@CS_Agent

Is it possible to have same cell number working on 2 cellphones.

Offers or promotions

How can I see my offers or promotions?

Resolved! Keeping phone number outside Canada

Hello,During the winter I am outside Canada. I would like to keep my phone number active, since I return each summer.What I need is something like the cheapest plan possible: one that would keep my account alive and not cost a lot of money.What shou...

Resolved! Cannot receive code from outside Canada

Hello,When I log in to my account, a six-digit code is sent to my PM phone number. I'll soon be outside Canada for a number of months. Outside Canada my PM phone number doesn't work, and thus I won't receive these codes (and I won't be able to log in...

Can't receive calls go straight to voicemail

Cannot change network mode so now it's will not highlight says it is in automatic. Cannot get a successful ticket, chat gives me error code every time. Not able to switch to 3G mode or 5G or LTE.

Resolved! I can't activate my account

Hello,after creating a new account, I signed in. Then a tried to activate the account, but it asked me to log in again and every time it says my email and password don't match.

I need to pay with an American credit card

I'm trying to buy a sim online but I have an American zip code, which has no letters in it. Can I circumvent that through y'all? UPDATE I got a prepaid credit card and it worked just fine. This service is great. Thanks for the suggestions 李李

iPhone 15 Pro Max

Is this device supported on Public Mobile

Resolved! Exchanging LD minutes for Data

I have 99% (almost 1000 minutes) of my LD minutes gifted to me by PM over the past couple of years. Is there any way of exchanging the minutes I have left for Data?

Resolved! I was charged twice in one day?

I took a look at my payment history and to my surprise last month i was charged twice on Aug 18 at 6:58am and then on Aug 19 at 6:17am. If some1 can explain why or how i can get money back that would be greatly appreciated.

Resolved! Re: Scheduled Maintenance for EverSafe Login

The OTP code sent to email does not work. Tried multiple ones to setup an Eversafe ID and the code sent does not work when entered. Keep saying incorrect code. I have typed it correctly each time. Tried multiple times even having the code resent us...

Texts , need help please

I have 2 icons on my iPhone for texting. one is green and the other white background associated with Facebook.If I use the the green one am I right to think that if the other person has an iPhone also my text should go through even if I have no wif...

Resolved! Rewards system

I'm on the old reward system with an autopay, loyalty discount, and refer-a-friend discounts. If I change plans do I get to maintain this reward structure?

Change submitted incorrect IMEI info

Hi everyone,I’m transferring my number from my old phone but submitted incorrect IMEI info, which I think is preventing the transferring of my number to complete.Is there a way for me to re-submit those details?Thank you!

Resolved! I need to talk to an agent

It's regarding payment and being overcharged for service. Plus it shows my service is on hold even after payment, not what's going on.

Resolved! Permanently cancel the account

I have read the response about deactivating autopay and that will disable the account.That is not what I am asking, I just want to cancel the account and give up the number.Please share the process to do that.

Not working

The service doesn't work application not log in I want refund @CS_Agent

Overcharged!

How can I get a refund if I've been overcharged?

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