Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Does changing plans (to 4G or 5G) require changing Rewards program?

I have 2 friends on 3G plans who have different requirements but the same question. If they switch to a 4G or 5G plan, can they stay on existing (old, better) rewards program?In case it matters, one is on $40/5GB (?) and paying probably $33 (>5 years...

Did we all get new logins?

I haven't been here a while, tried to login and it said I had to use an email not a user ID. Which is fine, I used my PM login but now it says I've ranked up to "New in Town" with 0 posts and 1 bravo given (giving that bravo is what triggered forcing...

How to reach Support regarding my recent setup

When I joined Public mobile, my credit card was hit twice. Need to have the duplicate charge reversed. I’ve been unsuccessful sending a message.

Manual Approval for Transfer

I need to give approval for a transfer of phone number to other carrier.

Porting from Shaw/Rogers

I began the porting process, Public informed me Rogers had put in a port request that was blocking Public's request. I had Rogers cancel their port request, and then tried to contact Public/Koodo agent. Was messaged a callback was incoming, but no ca...

Eversafe login

I am new to public mobile and I believe I already registered my eversafe id but when I try to log in, I get a code sent to my email. I enter that code and the same window pops up saying it sent a code to my phone but I never get a text. I can’t go an...

Locked out

Due to being locked out for a significant amount of time and still can't log in I tried to get help.... only problem is that my account and community account are now merged so since I couldn't log in to pay for my phone.... I had to make this account...

2FA/MFA text not working/receiving

i recently moved to public from fido. Im not receiving any 2FA/MFA text codes when i try to login to something. I need to access my email to pick up an important order How do I fix this... @CS_Agent

Resolved! Eversafe

I can’t log into my account as the eversafe is attached to my phone number but I need to change my phone number since the phone number transfer failed and will not work as my old provide account is now deactivated. I need to be able to login so I can...

Phone not working

eSIM won’t activate

I don’t know why my eSIM QR code won’t activate. Brand new here, bought a 90 day subscription, applied to transfer number over from Bell in the works, scanned QR code for eSIM from public mobile and it won’t activate. Help please.

refund

REFUND MY MONEYXxxxx

PUK Numbers

Rebooted an iPhone and now it asks for a PUK number which I don’t have to restart using public mobile. I have been with public since 2020it says to login and write a ticket but when I log in with my email and password it sends a 6 digits verificatio...

Switching back to PM after travel

Just back from Europe where we used an eSIM from Airalo for travel. We have used before and had no problems, but this time even though we turned off the eSIM and turned the PM back on, our phones continued to think we were out of the country. Tried...

Payment Issue

anyone else having issues with making a payment when changing over to a new credit card?

Caller Id

How can I have our name show up when we text instead of just our phone number?

non authorised data usage on my account at 3:00am

Hi I had non authorised data usage on my account at 3:00am approx 4GB .

No data

Why are there no data on my phone since Sept. I am not getting any data service even when I renewed my plan.

Resolved! Number change

Ok. I have used my phone to send not receive calls since getting Public about 3yrs ago from a kiosk in Winnipeg. I live in Steinbach. Since then, a local friend called but said it was long distance from her landline. I thought she was mistaken as 431...

Resolved! phone doesn't work

Port a number

My number was not successfully ported when I switched to public mobile from another carrier.

Porting sim to eSIM issues

Hi, I ported my Roger’s simcard number a few backs once it was successful I took it out and all has gone smoothly. All calls made to the old phone work, and all new calls made out work. Issue is my iPhone suddenly gave me an error for iMessage saying...

Resolved! Rewards weren't added

I just changed my subscription from a 1 month plan to a 4 month plan a few weeks earlier than my renewal. My rewards weren't added for my new 3 month plan and I was charged the full price. I should have been discounted around 18 dollars.

Enough money in account, plan won't renew.

Ok, this is the second time this has happened. Autopay pulls funds from my bank to top off the account, ready to renew. Find out the money is still in the Phone acct. & plan hasn't renewed. (Today is the renewal date)What Time does the plan renew on ...

Password reset

If you choose to get the verification code for a password reset sent to the phone number does it get sent to the phone number registered with eversafe or the actual phone number on the device (when they are different)?Thx.

Not working

My phone is not working

Resolved! Made a mistake porting i think

I signed up and took a new number because i wanted to make sure e-sim worked basically.It worked and i signed up. I ported over from rogers and it seems to go successfully. On my account, you only see my ported number not the new number.However on my...

Resolved! Refund

How do you get a refund from being overcharged?

email changed cant log in to my account

After recent changes i had to change my password. now i forgot it and I have new email address. I cant reset my password and log in to my account. I need roaming plan for USA ASAP.Please help

Resolved! Don't have EverSafe ID and lost SIM card, how to login in my account to report the lost?

My son lost his SIM card. And he didn't has eversafe ID, so couldn't login in his account. How can we report the lost and get a new SIM card. Many thanks.

Community

Forum Posts