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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12416 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23505 Views
  • 183 replies
  • 25 Bravos

Resolved! New Phone

I am planning to buy a new phone.Once I've purchased it, is all I have to do is to move my sim card to the new phone, or is there more to it?I want to keep the same telephone number.Thanks for your help.

David_T by • Good Citizen / Bon Citoyen
  • 921 Views
  • 16 replies
  • 0 Bravos

Resolved! Travel

Hey I live in Canada and have to 50 phone plan which is us/Canada min..I am travelling to the Dominican at the end of month and want to use my phone down there, how do I go about setting it up so I have no issues once down there thanks in advance 

MelissaTerry by • Great Neighbour / Super Voisin
  • 388 Views
  • 5 replies
  • 0 Bravos

Resolved! Login Disabled

I activate SIM card yesterday. And my public mobile account was hacked today and somebody changed my PIN code.Now I cannot log in. All my tries showed login disabled.And I cannot submit a ticket since it requires an account ( I can't get into my acco...

Yunping by • Good Citizen / Bon Citoyen
  • 838 Views
  • 15 replies
  • 1 Bravos

Resolved! Plan change

My phone  number is ***-***-****. I changed my to a Canada/US plan at $50/month. But it doesn’t appear to be changed since I keep getting a message that it won’t work on the US. My credit card was charged on Feb.1st.  ShawnC13: removed phone number

Lindavanschie by • Great Neighbour / Super Voisin
  • 479 Views
  • 9 replies
  • 0 Bravos

Resolved! Help! Transpher Sim Card to my new iPhone 13 failed to work

I Have a new iPhone 13 and I placed my old sim card in it.Cant use the data or accept calls when not connected to the wifi.It says it is connected to public Mobile but no apps or messaging works unless I'm connected to my wifi.

WillRan by • Good Citizen / Bon Citoyen
  • 2334 Views
  • 58 replies
  • 0 Bravos

Resolved! Referral code

I forgot to use my husbands referral code when I signed up!Can I still add it?I just signed up this morning...

sdudgeon741 by • Great Neighbour / Super Voisin
  • 429 Views
  • 7 replies
  • 1 Bravos

Resolved! problem with certified preowned phone

my iphone 7 suddenly zooms in and does not respond to touch. I have to shut it down and restart it before it can be used.

Tommy6 by • Good Citizen / Bon Citoyen
  • 1036 Views
  • 13 replies
  • 1 Bravos

Resolved! Rewards

Lost autopay, loyalty, etc on screen. Lost bonus GB and bonus international minutes? 

Singlemalt1 by • Great Neighbour / Super Voisin
  • 268 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I get help

PM cant find my number to send me a text so I can sign up,Every time I try to activate the SIM card I get a Error 821and trying to get a ticket is not working. I am about to give up.

David27 by • Great Neighbour / Super Voisin
  • 353 Views
  • 3 replies
  • 0 Bravos

Resolved! Account problem

I'm on Autopay but for some unknown reason my Jan. payment wasn't charged to my credit card and my account was suspended. I've since made a one time payment but it shows on my account as a "top up" payment and my account is still suspended. How do I ...

busch by • Great Neighbour / Super Voisin
  • 365 Views
  • 7 replies
  • 0 Bravos

Holiday & one time data bonus

Hello community,I missed to reply text message for$0 Holiday Giveaway: 2GB add-on0  /  2048 MB2GB one-time data bonus0  /  2048 MB Please advise how i can use this now. Thanks,sanjay

sanjay472 by • Great Neighbour / Super Voisin
  • 306 Views
  • 3 replies
  • 0 Bravos

going to the US

Hi, I live in Canada and will be going to the US for 1 month.  I have $40plan that is Canada only mins.  Can anyone tell me what I need to do to ensure I can continue making calls from the US to Canada and have my data plan working? thank you.

Aug by • Great Neighbour / Super Voisin
  • 527 Views
  • 10 replies
  • 0 Bravos

Resolved! Account suspended

HelloFew weeks ago, I asked my son to pay for his plan, so we changed credit card number and he also upgraded its plan.Today, the credit card didn't work, and the plan is suspended.So I put back my credit card and paid the amount due.Plan is still su...

ericlemasson by • Good Citizen / Bon Citoyen
  • 608 Views
  • 8 replies
  • 0 Bravos

Resolved! Account suspended

Hi, I missed my payment on the renewal date, and I want to pay for the bill now, but my account is suspended for some reason. This has happened more than once. Is it possible to remove the suspension and then process the payment to renew? Thank you.

jxchan by • Good Citizen / Bon Citoyen
  • 280 Views
  • 5 replies
  • 0 Bravos

no calls out or in

I can not call out or in and I can not connect to Public Mobile network even though I am all paid up...I may have clicked on a bu

gaw1 by • Great Neighbour / Super Voisin
  • 242 Views
  • 5 replies
  • 1 Bravos

Resolved! Pending Credit Card Payment

Account suspended today due to non paymentCredit card shows pending amount.Previous payments were made under same cardCalled credit card service - no holds on cardAny help would be appreciated.Thanks

silljr by • Great Neighbour / Super Voisin
  • 297 Views
  • 2 replies
  • 0 Bravos

Resolved! Referral code

I have had several people sign up to public mobile and try to use my code it kept saying invalid. Yesterday I had a friend change his phone to public mobile, his, his daughters and his wife’s cell were changed and on all 3 accounts it said my code wa...

Vicki_G by • Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

Extremely high data usage ongoing...

So yeah here I am again posting about data usage... January 15th was my renewal date I purchased the 20 gig plan and less than 2 weeks later all my data was consumed so I renewed my plan with a 15 gig package and here we are the 2nd of February and I...

Parkbench13 by • Good Citizen / Bon Citoyen
  • 809 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone number transfer/porting

I am trying to transfer a koodo phone number over to this (public mobile) account.After speaking with a support agent it was to my knowledge that I needed to authorize it through a text message to my koodo number, which I did not receive to authorize...

hongcuvtv by • Good Citizen / Bon Citoyen
  • 1362 Views
  • 20 replies
  • 0 Bravos

Resolved! Logging into rewards.

I cannot login into rewards from:iPad air 1 using safari or chrome. iMac late 2010 using safari.  I have done:Upgraded iOS and macOS. Rebooted Reinserted SIMChanged password on My Account And lastly thrown up 冷 I took milk of magnesia for the throwin...

Resolved! Public points

Hi! I made payment on my bill and did not receive my points back, it's past the 48 hours. Thank you.

dian_34 by • Good Citizen / Bon Citoyen
  • 656 Views
  • 9 replies
  • 0 Bravos

Account login

Hi, I need some help, can't login to my account, both email and password reset not working, and the email/ username not recognized. 

charbel007 by • Great Neighbour / Super Voisin
  • 1176 Views
  • 9 replies
  • 0 Bravos

Resolved! Texting/calling to/from US and to not working

My plan includes unlimited talk/text to the US but it's not working. I can text/call Canadian numbers but texts/calls to my American family don't go through and I can't receive them either

Resolved! Usage of my phone data/internet

I upgraded my data yesterday from a 4.5 to a higher one of 15GB.yesterday and made paid twice for the same. My problem however is that even after the double payment, I am not able to access internet on my phone. Why? I have rebooted my phone and trie...

Yatu by • Great Neighbour / Super Voisin
  • 722 Views
  • 16 replies
  • 0 Bravos
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