Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an auto pay but my account suspended and it's not working right now. I tried manual payment but my card does not go through. Also I cannot issue ticket because my login doesn't work and I don't have a phone with me. Can anyone help me?
Trying to login to both mine and the boyfriends account. It won't let me in. Says "Page expired"The page you are trying to access is no longer available. How in world am I supposed to try and reactivate my accounts? This fully online help is for the ...
Was at "Bon Echo Provincial Park, 16151 Hwy 41, Cloyne, ON K0H 1K0, Canada" last week and kept loosing cell signal. Would get signal at the beach but kept loosing it back at the camp site. I know being out of a main city and in the trees can effect s...
I can't go to add a payment (expires tomorrow!!!) because it keeps going to an error page. Regardless of browser.
Keep getting this when I try to submit a ticket. Any ideas how to get around this? Whoops! Looks like we were too busy thinking about you. Go to homepage.404
I "Refered a Friend" for the "get $25 over 5 months" promo. I am getting the $5 per month (it has been 2 months, so I have gotten 2 of those) but I am not geting the 1 point for every 30 days your friend has been with us. I know their account is stil...
I have submitted help tickets on Oct. 7 and Oct 12 for the same issue. I have yet to get a response (Oct 14) to any ticket. My account is showing a Data overage but the view usage is showing much less data used then my cap. It has had over a week to...
I am not receiving phone calls and certain text messages. I turned off my phone, took my SIM card out, airplane mode is fine. How do I fix my problem?
Hi, my plan comes with 100 minutes of calling. In my usage page it shows that 90 minutes of that have been used, but I did not use that much. It has been like this for a couple of months now. Why doesn't the minutes refresh when the new cycle starts?
is this promotion only for new clients? I am currently have $15 / month. I used the code 12MONTHS2GB but it says nod valid.
I changed my account type for 2 months while I was getting a new company phone. I changed it back, to the $15 plan, yet I am still being charged the $40 on the renewal cycle. The page shows that I have the $15 dollar selected.How do I go about fixi...
I changed more data plan,Chose activatation date asap,Paid successfully,But still i old plan and keep asking me to buy more data add on.Now getting text i ve used 95% data.Pls help.
I have pre-authorized payment but it says my account has been suspended. Why? My card is still good.
I want to change the email address on my account
My phone / sim card is water damage since monday, therefore I am unable to use my phone. Is it possible to put a hold on my plan for now? ThanksIsabelle
Hello,I'm trying to reactivate my phone. I can login no problem and it takes me to my accounts page but when I try to go to make a payment I get the error code 404, something is wrong with the page no matter what you click on "add funds to account" "...
Why good morning all you good folks out there! Any PM pros here able to answer this question? I log into my account on PM.It says .....We've got a sweet deal for you.For a limited time, upgrade to 20GB of 4G speed data for just $50/mo.I click on "Cha...
I have yet to receive any dollar off since their activation in January. Help I’d like to open an investigation and provide my friends telephone number.
I can't activate my sim-card. Error activation 821
I purchased a wrong add on by mistake, how can I cancel it?
Don't have time to dial in and listen to your voicemail? Waiting for recruiter calls, sales leads, mailbox is always full and missing important voicemails? Wish there were a quicker way to skim through your voicemail? Look no further...here's my add...
I'm getting error messages when trying to login to my account or submit a ticket for assistance with logging into my account. I've reset my password and tried logging into my account with a private browser tab.
How do I make this stop. I get texts at midnight, at 2AM. PUBLIC MOBILE HERE, HERE'S A LIST OF YOUR REWARDS. Anyone have any clue how to stop this madness?
A few months ago, I updated my plan to the 6GB @4G speed. My phone however still indicates a 3G speed. I want to be sure I am receiving the service I am paying for. How can I be assisted with this?
I have recently switched to Public Mobile......but had a lot of trouble setting up the account. Now I see that I have been charged 3 times. The first charge was on 15 September and two more on 18 September. I want to make sure that I am credited f...
Hi there, Not sure why my public mobile acct has been suspendedI have pre autherized credit card payment on the acct....valid until 04/25I tried reactivate my account and follow the steps to pay for amount due via registered payment methodand it's te...
I just moved to Ontario from Alberta. My family used Shaw Mobile and I would like to switch to an Ontario mobile provider. What is your plan, if possible, can we sign up for me and my two sons? Thanks!
Wondering why I can’t text or make a call ?
So if I purchase the "1000 Minutes to the U.S. for $15" add-on once, can I continually use those minutes for as long as it takes me to run out of them, or does it reset every month? If it does reset, are there any plans less than 1000 minutes per mon...
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