[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Changing my plans
Hi,I just subscribed to the 40GB 5G plan on Nov 25th and paid. And Was just wondering if I can change my plan and just pay the difference?Thanks
URGENT Locked Out of Account
i am Locked Out of my Account different email than this community login as I cant even login, its locked me out even when I reset my password Need help ASAP please
Public Mobile bank pre authorization name
Looking through bank statements I am searching for a pre-authorized name for Public Mobile. Anyone out there?
US add-on not working
I bought a U.S. add-on for $30 but it is not working properly; I can receive texts but I cannot send them, plus I cannot make calls to Canada…. so frustrating! TIA
Ticket system is not working
The ticket system is not working. We transferred our phone number to Public Mobile and it's been two days without it working. I can't receive phone calls. We have gone through the help chat and it takes me to a 404 page when trying to submit a ticket...
Resolved! Sim Card
Hi. Where or how can I purchase an discounted sim card?
Account access impossible
I am sorry to create another question about this topic, but my wife’s solution is nowhere.Her self service account AND community account is blocked. We tried to :- try again, try again after 1h, try again after 3 hours, try again after 3 days- reset ...
Help
I want to change my subscription to the one below but when I try, the only option is $45. Help. It says online it ends today.
Switching back and forth between LTE and 5G
Hello- recently subscribed to a 5g plan with Public Mobile and noticed that my Samsung s21 Ultra now switches between the two connections even when in the same location.Settings look good including APN settings as well... Is this just a normal thing ...
Not able to receive calls from *67 or blocked numbers
This started happening after I moved over to public. My Doctor calls me using *67 + my number, but today, he was not able to get through and getting a call failed message. I just had a buddy try on his phone with *67 and he also got a call failed res...
Switch to eSIM
Hello. I just signed up and would like to switch to eSIM instead of a physical card. Is that possible? My order hasn't shipped yet.
$29 for 10g plan
Hello, I am new to Public M, looking to get the 10g plan for $29, but in the fine details it says it’s for Quebec residents only. I’m in British Columbia, will it work here? And it says 90 day subscription, will it run out after 90 days and I need to...
BF promos are gone!
The announcement said until the 28th. You would have thought you had until 12 midnight to get one of the great deals, but their gone now.
Activation issue
I am trying to activate my account. I'm being told that a code is going to be sent to a phone number that isn't my number - so I can't get that code to get full access. I'm not sure whats going on.
Disable Autopay
Hello, i am on the newer rewards system which offers me no benefit to autopay so i have a few questions regarding making manual payments. Can i manually pay via Credit card and not have it autopay every month or keep my card info on file?Will i have ...
Incoming calls
Why do incoming calls go to voice mail, not all of them do though. Could it be because they are out of country?
Port unsuccessful
Hi,My port request is stuck in limbo for the past one week. I transferred my number and requested a port of my previous work phone number (with rogers) to public mobile. Initially when I submitted the request I got a call from an agent that my work...
Resolved! Made an error in providing IEMI
I’m trying to transfer over my phone but apparently I made an error with the IEMI number how do I fix that
Resolved! URGENT: Moms account is locked out
My moms account is locked out, even when we try to reset password it still locked, need help ASAP please!
unknown request failure
For older than 2023 old platform account What should I do with “unknown request failure” error message? That happens when I try to login in the eversafe account for first time.username and password is correct( as wrong username password error is diff...
Resolved! Charged twice
I switched my subscription and found out that I am being twice now. Sent message to CA_agent and still not getting any response.@CS_Agent
SIM card reimbursement
Hi I signed up 2 days before black friday with the 34$ plan for 20gb and of course 2 days later they come out with a blackfriday deal for 34$ you get 40gb. I contacted an agent to see if he could change my plan on my account to the better deal. He i...
Unlimited Data with 50 GB Data at 5G Speed: Texting: Newbie Q's
Hi, I am new to having my own phone...always been on a corp owned one, but now I have to get my own plan and need to understand how things work before choosing a plan that fits my needs. Sorry up front for the lamb questions... In looking at PM's...
Cannot connect to network
Hoping someone can help:i bought a plan with esim last night. Download appeared successful as it shows up in my phone, and got a message for koodo this morning to change over number. Seems to have worked and my phone number now shows in the new esim ...
Public Mobile changed my number
I just got new plan from Public Mobile yesterday.So I tried number transfer from Fido and it seems like working.but when I checked my number it has changed from xxx-xxx-4622 to xxx-xxx-6422Because my number change, I can not do anything with my work....
Resolved! How to complete activation with SIM instead of e-SIM
Hello,I am a new subscriber to Public Mobile and during the subscription process I chose the e-SIM option. I checked if my phone was compatible with e-SIM before subscribing, and it said that it was. When I paid for the subscription and proceeded wit...
10$ credit for using a friend's promo code
Hi I used a friend's promo code and I'm just wondering when my 10$ credit will show up on my account for having used a promo code. I don't see a 10$ credit anywhere in my account? Thanks
Not receiving text or whatsapp messages
Hi there,I recently joined public, and noticed both my text and whatsapp messages were delayed and would only show up once I actually go into the app to check for messages. Once the app is closed and I lock my screen, I will still be able to receive...
Resolved! Activated, but Suspended?
So last night I Activated another Brand new Account on the $34 • 40GB Black Friday Deal, given that it was after 2:00AM the Activation Portal was being very slow, but I decided to take my chances and try finishing the Activation anyways since I was w...
Reward for returning customer
I was with Public Mobile for a long time until last year's May. When I had to give my number to my employer. Now, I got my number back and thinking of coming back to PM. But I lost all my perks like referral, yearly loyalty stuff etc. Any chance to ...
