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Report your moderator wait times here

Report your recent moderator_team wait times by replying to this thread. Please only post info similar to the format below, and please no ranting(will be removed) This might help guesstimate current wait times. Message sent: ‎08-13-2019 04:32 PMFirst...

mimmo by Oracle
  • 379 Views
  • 0 replies
  • 3 Bravos

no service

I recently stopped getting any service from public mobile, I thought maybe it was my phone, but then took my sim card out and put it in a friends phone and they had no service either. The top shows full service to public mobile, but can't send or rec...

searl by Good Citizen / Bon Citoyen
  • 560 Views
  • 42 replies
  • 0 Bravos

Resolved! I can not access my APN setting

Hello,My Iphone is 7.Unfortunetly i have not access to APN setting so i don’t have data. Public mobile has not customer service. I really confused how to solve the problem.

Rita61 by Great Neighbour / Super Voisin
  • 465 Views
  • 3 replies
  • 0 Bravos

Resolved! Moto One Compatability?

I cant find the Motorola One on the compatability checker and have found conflicting information on what frequency bands it actualy uses.Has anyone had any success using one on PM? I havent bought it yet.

Kevtd by Great Neighbour / Super Voisin
  • 659 Views
  • 5 replies
  • 0 Bravos

Horrible calling service in the US Roaming

I was recently in the US and bought unlimited calling and texting in the US and Canada and data roaming add-on. The data and texting services were fine but the calling services was terrible. Whether calling a number in Canada or the U.S., the call wo...

pbaner3 by Great Neighbour / Super Voisin
  • 453 Views
  • 3 replies
  • 0 Bravos

Resolved! Horrible calling service in the US Roaming.

I was recently in the US and bought unlimited calling and texting in the US and Canada and data roaming add-on. The data and texting services were fine but the calling services was terrible. Whether calling a number in Canada or the U.S., the call wo...

pbaner3 by Great Neighbour / Super Voisin
  • 767 Views
  • 5 replies
  • 0 Bravos

Thank you Andu

I would like to thank Mod Andu and all of the tech people who helped me. It was a very simple fix for my problem with dropped calls not receiving calls and breaking up while talking on my phone. However, I had no idea how to fix so Thank you very muc...

sand--29 by Good Citizen / Bon Citoyen
  • 636 Views
  • 8 replies
  • 4 Bravos

Resolved! check requirements

I am looking at getting your $50/8GB plan. This is for my cottage and I need to know what band it uses for 3G data and what speed will it be. I currently need a cell booster (Bands 5 and 17) for present operation. Also what LTE bands does it support....

roymcsheffrey by Great Neighbour / Super Voisin
  • 643 Views
  • 7 replies
  • 0 Bravos

Resolved! New SIM - how to activate on existing account?

Let's say I bought a new PM SIM at Walmart, say. How would I activate it with the account I currently have? There doesn't seem to be a process for activating a SIM that doesn't also involve creating a new account. Maybe I'm missing something...

DougCollinge by Good Citizen / Bon Citoyen
  • 814 Views
  • 14 replies
  • 1 Bravos

Account wrongly disabled

Hello my account has been wrongly disabled , does anyone out there know who I can talk to about getting my account back to active, I can’t login or call anyone and I have no idea how to find a moderator user name to send a private msg. Any help would...

Seamus by Good Citizen / Bon Citoyen
  • 495 Views
  • 12 replies
  • 0 Bravos

Please remove account from lost mode.

Hi my account is set to lost mode after I lost my phone, I changed my sim but it's still set to lost mode. Can a forum moderator please remove it from lost mode to active. My phone number is xxxAnd my email is xxx Edit by. Mimmo

Genetjoshua by Great Neighbour / Super Voisin
  • 540 Views
  • 9 replies
  • 0 Bravos

Wrong charge

Hi I used to be your client 3 days but was charged twice.. I would like to get my money back. Thank

Moshe1 by Great Neighbour / Super Voisin
  • 486 Views
  • 12 replies
  • 0 Bravos

Resolved! Data and Texts not Working but Can Receive Callz

I've noticed since the last week data and receiving texts isn't working. I've tried everything from checking my APN info. Turning off data and turning it back on and restarting. Taking out SIM and putting it back in. No luck so far. Ive been with you...

mattimi0 by Good Citizen / Bon Citoyen
  • 590 Views
  • 11 replies
  • 0 Bravos

Unauthorized Port Out of Public Mobile Number

If someone working at another provider is trying to port a Public Mobile number out, without direct authorization from the PM user can it still be done? If someone at this provider with our private information/ID calls a backdoor number at Public Mob...

SELF SERVE

i payed for 30 for 30 days plan which includes Canada wide talk international text and 500GB 3 g data and I am not able to make calls to and from anyone in Canada.

Meenus by Great Neighbour / Super Voisin
  • 549 Views
  • 7 replies
  • 0 Bravos

international call barring

I think I recently inadvertanly pocket dial a number in Spain. and the "call" lasted almost 9 minutes.domestic pocket dials are annoying enough, but I would like to avoid expensive pocket dials like this one.my phone (a Samsung S6) seems to have a fe...

pjstock by Good Citizen / Bon Citoyen
  • 953 Views
  • 8 replies
  • 0 Bravos

Resolved! No internet

I used up my data.so I logged on with a computer and bought an add on. They have charged my credit card (as I have checked my credit card account) but I still have no internet and it doesn’t show on my phone public mobile account! I would say that it...

Dirtgirl by Great Neighbour / Super Voisin
  • 2495 Views
  • 8 replies
  • 0 Bravos

Resolved! Changing Plans

How do I change my current data plan from a us data plan to a Canadian data plan, I can't use my data because I don't live in the US. . ? Someone help me, how do I change it

TiloDon by Great Neighbour / Super Voisin
  • 612 Views
  • 5 replies
  • 0 Bravos

First billing and amount owing

Hi I bought a SIM card from a retail source and although they activated it, they only charged me for the SIM. I had them set it for auto-pay, but online it has an owing amount. When do I get charged for the actual plan? Does Public Mobile automatical...

tsparkle21 by Model Citizen / Citoyen Modèle
  • 781 Views
  • 20 replies
  • 0 Bravos

Resolved! Accepted solution

I just got my first Accepted Solution badge.... But I have no idea from what lol Is there a way to find out what was the post?

saeliux by Great Citizen / Super Citoyen
  • 1084 Views
  • 13 replies
  • 0 Bravos

Resolved! Changed to a new plan today

Hi I changed to a new plan today....$60 canada/us deal.... my issue is im in portland trying to connect to a number, i connect talk for a minute or two hear a loud beep and the call disconnects. Help Please Tahnks

zuluprinciple by Great Neighbour / Super Voisin
  • 427 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting numbers - realistic timelines

My wife and I are sick and tired of another providers promises that they just do not keep. How long does it take in "realistic" business days or hours to port numbers from one provider to another. Reading through messages I understand I have to have ...

TickingMind by Great Neighbour / Super Voisin
  • 2728 Views
  • 29 replies
  • 0 Bravos

$10 top up

Where in BC can I buy a $10 top up if I don't want to do it online or setup a auto pay?

ap45 by Great Neighbour / Super Voisin
  • 738 Views
  • 3 replies
  • 1 Bravos

Resolved! Suddenly no internet

I renewed my monthly account with 5 GB 2 weeks ago. Suddenly I no longer have internet !! I tried adding a new APN but that still didn't help. Since I had internet before the sudden loss of connectivity my APN settings are fine. When I try to use the...

farhad_a_n by Great Neighbour / Super Voisin
  • 484 Views
  • 3 replies
  • 0 Bravos

Resolved! cancelled service

I switeched to Koodoo and transferred my Public mobile number to Koodoo. Now I cannot access the public mobile account to cancel the prepayment. does that mean when I transferred the phone number my account at public mobile was automatically cancelle...

kahleco by Great Neighbour / Super Voisin
  • 2143 Views
  • 7 replies
  • 0 Bravos

Data not working

I have a plan with 1 GB of data. When I have full bars of 3G, nothing loads still...

aascvd01 by Good Citizen / Bon Citoyen
  • 451 Views
  • 2 replies
  • 2 Bravos

Porting mobile number

Hi, I'm trying to activate my SIM card and to port over my old mobile number. I'm getting the message: "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a...

LucasB by Great Neighbour / Super Voisin
  • 626 Views
  • 4 replies
  • 1 Bravos

Problem with payment for the plan

Hi, I got a problem paying for my plan. When I log in I can't see the due amount. Also, I would like to change my plan for a more expensive one. Also, I got a problem setting up the autopay. I'm receiving information that its a problem with my credit...

Martinooo0 by Great Neighbour / Super Voisin
  • 450 Views
  • 5 replies
  • 1 Bravos