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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan expired too fast

My plan was just topped on May 18, but it expired 0n June 3, I use wifi every day 24/7, I seldom make phone calls and I don't call or send text messages internationally, although my plan includes all these. Now, my mom is calling me, and the response...

add-on

If I buy the US Roaming talk & text add-on, when will start

Resolved! Unable to update payment information

Hi there,I'm unable to update my payment information on my account and I'm unable to submit a ticket for support. I'm using a credit card as my payment type - the expiry date has just passed. When I attempt to update the card information (same number...

Setting up a new account

I have set up to emails to get the same outcome for both “let’s complete your account” when I log in but then after I get there it will not let me do anything to set up the account and I can’t try again because it says the email is linked to an activ...

Customer service

Why are customers paying for absolutely no customer service? I had to conversate with a BOT to add money to my account??!! This is just disgusting. Make the Portal more user friendly so we don't have to be insulted by the BOT responses

Resolved! Rewards system

How do I change back to the old rewards system? If I change back , do I have to use my points first?

Resolved! About points

How do I use the points?

Resolved! Mistaken add on

Accidentally put US roaming add on how do I cancel it

Resolved! payment

My plan renewed on Friday, and on Monday I changed my plan to the promotion . Now i wondering if I am getting a refund from as I double paid, Friday & Monday. Please look at my payment history.

Resolved! No notification when popup since May

I have been with Public Mobile for years and I receive text message from 611 about the payment every month until May. Did Public Mobile cancel it?

Wrong add on

Accidentally put wrong add on

Resolved! Subscription

I want to add the 20G fro $39 plan but my subscription just renewed yesterday. Will it prorate it or will it charge the full amount for my previous plan and the new plan for this month?

Resolved! Promotion

I pay $40 for 15 gig. I see in the current plans that I can get 20 gig for $39. It says promotion. What does it mean? Should I change?

Can I activate a $15 plan and use it with an Apple watch via esim?

I'm stacking a couple of ideas here. Please check them for me before I sign up for an account:- Public supports esim now, right?- The $15 plan can use esim, right?- A few Bell Mobility guys were telling me the IEMI of a watch is different from the I...

Any update on E-SIM Improvements?

Resolved! Roaming Activation in the US

Hello,I just want to verify something. So I am heading down to the US tomorrow and have just bought the 15 day roaming package. So once I have crossed the border, I just need to turn on roaming and that will activate the plan is that correct? As I...

Some calls going directly to voicemail

Having issues for past few months where some calls are going directly to voicemail - no log of call at all on my phone.I have noted that the missing calls seem to be mostly from businesses that have a central phone system such as doctors, dentist, ca...

Public SMS Email Gateway

Community Posts being marked as Abuse?

Duplicate thread

Resolved! I have been overcharged!

I set up my account a few weeks ago; I had great difficulty then creating my account but the Public team was able to help. However, there was also some concern expressed about being overcharged. This is to confirm that I have indeed been overcharged....

Resolved! Please Reinitiate Phone Number Transfer

@CS_AgentI need help to reinitiate my phone number transfer request.

Activate

I need the SIM card for this account activated.

Resolved! Renewing a Plan Early

Used up all my data, and have a week left before renewal date. I remember I was able to renew my plan early, but cannot seem to find that option now. Is there a way around this? My renewal plan is the $39 special, which isnt offered anymore so I c...

Lost sim card

Greetings,I have lost my SIM card and I would like to get a new one with the same number. It has been very difficult to reach you. It has been very difficult to get to my account. I sign in but I am blocked by double authentication. It sends me anot...

Bought wrong add-on

@CS_AgentI bought the wrong add-on, could I get assistance please?

Resolved! Not getting verification codes

I get the Eversafe verification codes when signing into my public mobile account but do not receive them for other services. Does anyone else have this issue and know how to fix it?

Resolved! Unable to swap a sim cars

It says try later

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