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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

USA calling

I paid for this and says my minutes are used up. Just bought it . Whats going on? Need this now!!!!

Resolved! USA calls

I paid for calls to USA. Wont let me in

Phone

I have transferred from bell mobility, text messages works fine on the public mobile SIM card however my phone goes straight to voicemail main. I did not receive a message from anyone for phone number transfer so I’m stuck on what to do now.

New plan

I just paid my bill yesterday if I wanted to change my plan today would they charge me the whole amount for the new plan? Or would they just take the extra out? I'm on the 25$ plan n wanna switch to the 40$ 4g data plan that has the deal on right no...

I have the wrong plan

Resolved! Account Access

Credit card company prematurely changed expiry date on the credit card. Public Mobile could not make the monthly authorized payment. I was able to update card information on my account and make payment. Could not access my wife's account to make pay...

Account was automatic payment and has been diconnected

How do I make a payment with my credit card.

Resolved! How to change email of self serve

Hi PublicFam, My account was registered on the shopkeeper's email address. I need help changing it back to my actual email address. Could anyone here please help me with it? tried raising a ticket with public mobile, but haven't received a response f...

How to activate new offer

How do I activate the 40$ for 15gb offer

Choosing a new phone number from a bigger list than what's available online?

Hey guys.I'd like to activate a new SIM card and when I go to do this online, I don't get too many options when it comes to choosing a phone number.Is there a physical location when I could go to activate this SIM card, where they might have a bigger...

Need more data

Got sent a text offer for 15gb of data for $40. Need to start it right now and it says it will start at next billing cycle. Need it now. Also thanks for the most painful process I've ever seen to get support

Resolved! enter referral code after registration

How do I enter referral code after registration?

Cannot verify through email

Since upgrading my phone I no longer have access to my hotmail account, now public mobile wants me to verify it’s me through my emaili have no access to that email account help

Log in issue

When I try to log into public mobile with my account, I get logged in but there is just a picture of a guy holding a cell phone. No menu no options. I have tried on mobile and desktop. How do I get to the menu?

Unknown charges

I have a monthly amount coming off my credit card every month but I am not with public mobile.

help with email login and reset password

hi i am not able to log into my account as i am not able to reset the email and password, so i can update the monthly payment. my phone number is . i have tried the community and not able to get the answers needed to fix the problem.

Resolved! Cannot find 15gb offer in my account

I replied yes to the 15 gb for $40 offer and logged in to my account to change to it. When I went into change my plan it initially displayed (I think) but then disappeared when I checked he other options. Now I can’t find the offer anywhere in my acc...

Can I get my account number

New $40 plan with 15gigs of data 4g

good morning, i have this new plan starting November 6th. I just wanted to know, is this a limited time and then the price goes up. i believe this also includes unlimited talk and text but i want to confirm. Thank you

Resolved! change plan

I order the a new plan on renewal day but it renewed with the old plan. Now I can not even talk to someone about this. How should this work?

New promotion

Am l able to get the deal 15GB of 4G speed for $40/mth as my son just got that offer. Thanks!

$40 for 15gb promo

Just wondering. The $40, 15gb, 4g data promo. Is it only for 12 months then changes to a reduced data plan? Or is it ongoing at 15gb per month?Thanks

Resolved! Mobile data

Hello I got the 15cad per month plan. Before I have 1gig plus 500mb bonus. Now I noticed I only got 250mb. Was there any changes with the plan?Also, every time I turn on my data I get a notification to sign in to network. I haven't experience this be...

Resolved! Why you cannot give me money back.

I bought the 1G us data but it does not work at all. It on and off every 5 seconds. I could not open any apps on the phone, not even the google maps.

Help, I don't want to upgrade my plan

Received public mobile SMS text about promotion changing to another $40 plan.I swear I didn't say yes. But tonight I saw there was a "yes",and saying my plan will be upgraded on the renewal. What do I do?This seems sneaky, I was not interested at al...

top up account

my account will not top up

Resolved! Do bonuses follow you with a plan change?

If I switch plans, do I lose bonus data and long distance minutes? Do I lose long distance minutes that I have purchased? For example:2 GB2GB one-time data bonus2 GB left 999 mins200 min US and Canada Long Distance722 mins left 400 mins$0 Free Holida...

Point Reward

I'm wondering when top contributors got points from the community, are they getting the points every month or just one time?

Can not receive text message

I just realized today: without wifi and data, I could send the text message out, but I couldn’t receive the text message, is this normal for the PM? Or something wrong?

Existing customers new sim card

I got hold of Telus customer service was able to help me chat with SiMON regarding my service issue re unable to make calls and caller got voice mail right away. I got an ARS ticket number. I was asked to go to Telus store to get a public mobile SIM ...

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