Port In error

[Sarah888]

This is so terrible. On Nov 30, I transferred from Bell to Public. I received the text and confirmed Yes to the port in request. Then I could make phone calls. However, I could not receive any phone call or text message at all. I thought it was temporary, but no, I still cannot even today.

I called Bell, and they told me that the port in was “cancelled” and I’m still with Bell. Like WTF??? I checked my settings and it clearly shows the Public. (I only have the public SIM card in the phone too).

Yesterday, I submitted a support ticket to public via the private message here. No response. 

Are there others with the same issues? What happened??

[softech]

HI @Tenzy  @Chen1995 

sent

[Chen1995]

Can you send me that number too 

[Tenzy]

Hi there, I have the same problem canbi get the same number sent to me plss

[softech]

@Spiderlily 

Sent, please check your inbox

[Spiderlily]

Can someone please give me the number to call. However a further problem is that my old account is closed already. I can receive calls within public mobile but no calls from other networks.

[softech]

@Sarah888 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Phil_Adelphus]

@Sarah888   Sounds like an incomplete port.  I will send you a phone number to call.  Check your private message inbox in a few minutes.