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SIM Card Disconnecting

Hannah_j_r
Great Neighbour / Super Voisin

I’ve been on Public Mobile for 3 days now and each day, I’ve gotten at least 1 notification that there is no SIM card in my phone when I haven’t removed it. The only thing that seems to fix the issue is to pop my SIM card out and putting it back in. Has anyone else had this issue? If so, how did you fix it? The rest of the time my service is perfect!

2 REPLIES 2

TheSterlinger
Deputy Mayor / Adjoint au Maire

Perhaps its your phone, on all the phones I've owned I've never had that issue. Maybe check on another device and see if you have the same problem.

If you still have the same issue then maybe your SIM is malfunctioning and you can either contact a CS agent about it to see if you can get a replacement or buy another with this link. 
CS agent: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
SIM card purchase link: https://store.publicmobile.ca/products/triple-punch-sim-card?variant=5876039041

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