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Where do I see promotional data add-ons that were added to my account

Savannahp
Great Neighbour / Super Voisin

Ever since they updated the website I have a hard time finding certain things lol. 

 

I received my free holiday data add-on, however I can't seem to find where I can check how much of that promotional data I have left. 

I clicked on "plan & add-ons" but it just shows me how much data of my current plan I have left. I checked in "my account", "rewards" and "my profile" too. I still don't see it.

 

Can someone help me find it? 

Thank you

 

6 REPLIES 6

CGO
Great Citizen / Super Citoyen

as PM user, self-account is Primary.

hairbag1
Mayor / Maire

@Savannahp....

...plan.jpg


@BKNS27 wrote:

@Savannahp 

It will be in My Account section under Add-on Usage.

If you recently replied to the text with YES2 then it will show up in a day or 2.


After a successful "YES2" message (assuming that the customer has already received the text message about this), the add-ons show up immediately in Self Serve.

BKNS27
Mayor / Maire

@Savannahp 

It will be in My Account section under Add-on Usage.

If you recently replied to the text with YES2 then it will show up in a day or 2.

Quigley
Mayor / Maire

@Savannahp 

That happens sometimes.

Try logging into your account using a browser in incognito or private mode instead.

You were probably looking at old information.

dust2dust
Mayor / Maire

Click on any little spinner refresh icons you see lower down or use private mode. I prefer the icons over going in to private mode.

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