12-07-2022 09:58 PM
Ever since they updated the website I have a hard time finding certain things lol.
I received my free holiday data add-on, however I can't seem to find where I can check how much of that promotional data I have left.
I clicked on "plan & add-ons" but it just shows me how much data of my current plan I have left. I checked in "my account", "rewards" and "my profile" too. I still don't see it.
Can someone help me find it?
Thank you
Solved! Go to Solution.
12-08-2022 01:01 PM
as PM user, self-account is Primary.
12-08-2022 11:10 AM
@Savannahp....
...
12-08-2022 12:35 AM - edited 12-08-2022 12:36 AM
@BKNS27 wrote:It will be in My Account section under Add-on Usage.
If you recently replied to the text with YES2 then it will show up in a day or 2.
After a successful "YES2" message (assuming that the customer has already received the text message about this), the add-ons show up immediately in Self Serve.
12-07-2022 11:22 PM
It will be in My Account section under Add-on Usage.
If you recently replied to the text with YES2 then it will show up in a day or 2.
12-07-2022 10:12 PM
That happens sometimes.
Try logging into your account using a browser in incognito or private mode instead.
You were probably looking at old information.
12-07-2022 10:03 PM
Click on any little spinner refresh icons you see lower down or use private mode. I prefer the icons over going in to private mode.