How can I upgrade my account?

[YvonneT2]

I am unable to see any option to pick a new plan to upgrade my account.

I am unable to find a human to talk to and Simon is useless.

The instructions Simon gives does not work.  This is a crazy difficult site to navigate.

Please tell me how to talk to a human!   If humans are not an option tell me how to cancel public mobile.

[YvonneT2]

OK so once I port to anothe provider it will automatically cancel public mobile service?      I just don't want to keep being billed.   Thank you!!!

[hycm53 · Accepted solution]

---

@YvonneT2 wrote:

I am unable to see any option to pick a new plan to upgrade my account.

I am unable to find a human to talk to and Simon is useless.

The instructions Simon gives does not work.  This is a crazy difficult site to navigate.

Please tell me how to talk to a human!   If humans are not an option tell me how to cancel public mobile.

---

PM service is online only. 

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login.

After login you can change any plan you like.

If you do want to cancel your account with PM, there're two choices: port your phone number to other provider or turn off auto pay then your account will be suspend, after 90 days your account will be closed .

[HALIMACS]

@YvonneT2 

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Quigley]

@YvonneT2 

So sorry, but Public Mobile is all online phone provider. So there's no one to call.

[will13am]

@YvonneT2 , please try accessing the self serve account using incognito mode on the browser.  That should help.  To change plan, go to the plan and add-on tab.