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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26078 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37900 Views
  • 185 replies
  • 29 Bravos

E sim QR code issue

I was trying to add the new esim to my phone and somehow it failed. When I scanned the QR code, it showed the QR code is expired. Anyone can help me to get an new esim or new QR code? 

SL7 by Good Citizen / Bon Citoyen
  • 1204 Views
  • 15 replies
  • 0 Bravos

Resolved! Phone stolen

How do I switch my account including phone number to a new sim card becaseu my phone has been stolen? 

Jens0ng1 by Great Neighbour / Super Voisin
  • 604 Views
  • 5 replies
  • 1 Bravos

Payment problems

I've been trying to pay for close to a week so far. All the solution that I've seen on the community don't work. I'm getting the message "we cant treat your payment at this moment, try again later" of something like that. Well "later" has been close ...

Pilule21 by Great Neighbour / Super Voisin
  • 296 Views
  • 2 replies
  • 0 Bravos

Internet dropping

I have tried to reset my phone, every time I go out of and sure it page ,I have to go to my settings and turn my internet back on as it says no connection?help! 

Kmcarthur40 by Great Neighbour / Super Voisin
  • 370 Views
  • 3 replies
  • 0 Bravos

Number transfer Issue

@CS_Agent Has been a while since switching over from previous carrier and have noticed that I have been missing calls and text. Also text has not been received when sending out from my phone.

Resolved! Adding number to apple not working

WhenI try and add my new PM number to my apple id it says the number is already in use. I cannot seem to get in contact to customer customer service. For 2 days i just get error messages when clicking on the link from the unhelpful chatbot and trying...

genemetson by Good Citizen / Bon Citoyen
  • 1543 Views
  • 11 replies
  • 0 Bravos

Serious issue

I am posting on behalf of my wife.  She cannot get into her online account, because she has 2 step verification set up. And the reason why she can't receive that 2 step verification text, is because Public Mobile claims that she does not have enough ...

Wally360 by Good Citizen / Bon Citoyen
  • 2773 Views
  • 25 replies
  • 1 Bravos

Login error - Forbidden A1

Can anyone help - am trying to login, and after I type in the Eversafe Confirmation code, it jumps to a screen that's blank except for "Forbidden A1"Is this a maintenance thing, or is there something I can doNoticed a post about 2 weeks ago with the ...

Squid by Great Neighbour / Super Voisin
  • 370 Views
  • 1 replies
  • 1 Bravos

Missed Verification Text

My son initiated a port request to join Public mobile tonight, but missed the 90 minute window to send the verification to his previous provider.Is there a support number to restart the process? 

Anonymous by Not applicable
  • 437 Views
  • 4 replies
  • 0 Bravos

Resolved! Application not available in Yukon

I just order and pay a new sim and when I try to load the public mobile app it says it not available in my region ( Yukon). How will I do to activate my SIM card? Thank you very much 

Fab38 by Good Citizen / Bon Citoyen
  • 1515 Views
  • 15 replies
  • 0 Bravos

June 19th 117$/90 day plan

I previously set my account to change to the 39$/30 day 4g 20gb promo plan. Just saw the new one with the 15+15gb expiring tomorrow and set my plan to switch to that instead in August.I noticed this plan includes points on the new rewards system. Can...

ekcs by Good Citizen / Bon Citoyen
  • 283 Views
  • 1 replies
  • 0 Bravos

Resolved! How do I transfer my number, please help

Hi, I just signed up, paid 55/mo for 3 months and 10 for sim, plus tax.how to I give them my number for my new sim?creating a ticket won’t work, chat is closed, and pm address I found in support doesn’t work Please help

TomF by Good Citizen / Bon Citoyen
  • 892 Views
  • 8 replies
  • 0 Bravos

I can not make a long distance call to China

Last week I still can make a call to China using remaining adds-on long distance minutes. But this week I can not make a long distance call to China. It say that 1b1 and the phone number is not available. So I check my account and there is still fund...

Stephen0112 by Great Neighbour / Super Voisin
  • 547 Views
  • 2 replies
  • 0 Bravos

Sim card

I am back again with another question. I bought 2 Sim cards and they only have one option for my husbands phone to add the Sim card number which is different from my Sim card number, how do put in the second sim card number for my phone please. I am ...

Croft123 by Good Citizen / Bon Citoyen
  • 461 Views
  • 1 replies
  • 0 Bravos

Transfer esim

I’m a new PM customer. Recently upgraded to new iPhone. I would like to transfer my PM esim to the new device. I need to maintain esim as physical sim is occupied by work line. Any recommendations for how to proceed? I was unable to submit a ticket. ...

unsubscribe by Great Neighbour / Super Voisin
  • 659 Views
  • 2 replies
  • 0 Bravos

I have 2 accounts.

I forgot the user and password for one of my accounts

Dee62 by Good Citizen / Bon Citoyen
  • 720 Views
  • 7 replies
  • 0 Bravos

Refund on the accidently added add-on

Hi @CS_Agent , I have purchased the added by mistake just few minutes ago and haven't used it as I am not going to travel to the states. Could you please help me with the refund? I have also tries opening up the ticket but it is showing 404 error. Th...

Vishw_Patel by Great Neighbour / Super Voisin
  • 517 Views
  • 4 replies
  • 0 Bravos

Need help processing payment

Hi, I am a new customer to public mobile and I am having trouble processing my debit payment despite with the right information, who should I contact for help?thanks!

TracyXia by Great Neighbour / Super Voisin
  • 303 Views
  • 3 replies
  • 0 Bravos

Resolved! Frustrated

In the past I updated my credit card number and it only worked for one of my PB numbers and this is where all of my problems started. If I set up a new credit card number will it work with both of my phone numbers with PB as I have lost one of my ema...

Croft123 by Good Citizen / Bon Citoyen
  • 935 Views
  • 9 replies
  • 1 Bravos

Resolved! Activation Question

Hello,If I subscribe and order a SIM card today, can I wait to activate the SIM card until a future date that is convenient? I would like to wait until June 29th to "start" my service/billing. Thanks,CB

Cbooth by Great Neighbour / Super Voisin
  • 534 Views
  • 4 replies
  • 0 Bravos

I need to talk to a CS_Agent

I need to make changes to an existing account. It has taken hours to get to the stage of possibly contacting a human, The chatbot is a totally useless and obstructive thing, putting me into loops without giving me any information.I may have to start ...

derek99 by Great Neighbour / Super Voisin
  • 444 Views
  • 3 replies
  • 2 Bravos

Resolved! SIM card ordered still not received

I ordered a SIM card online on June 5th I still have not received it. How do I get my SIM card?@CS_Agent

Jk7 by Great Neighbour / Super Voisin
  • 512 Views
  • 3 replies
  • 0 Bravos
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