[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Fraud
I paid $60 for a plan and public mobile took my money and won’t issue me a refund or let me contact customer service
How to remove autopay?
Does anybody know how to remove autopay?
Successfully activated eSIM but not connecting to network.
Hi, I switched to Public Mobile yesterday and followed the steps to activate my eSIM. The activation was successful and I can see the new Public Mobile eSIM line in my phone settings in cellular.The problem is, it's not connecting to the network and ...
Data speed error
I am paying for 4G but my phone says the network is 3G. Why is that?
Need to change card on file for autopay
I can't change my card on file, I keep getting this error message....Sorry, we’re not able to process this request at this time. Please try again later. I need help with this, I also can't believe that a company as big as public mobile doesn't have a...
Resolved! need to chat with customer agent (CS_Agent)
is it possible to reah a CS_Agent?I can't access my account because the Eversafe is not complete and I lost my phone so I can't register
Resolved! Calling the US
Hey folksIm new to PM and currently subscribe to the $34 unlimited Canada and US plan but am unable to call numbers in the US. Do I still need to buy the US long distance add-on?
Point Redemption
Hello, how can I redeem my point toward my monthly bill? Currently, I have 9 point on my accounts
Sim Card Not Recieved
i register for buy a simcard with internet on 5.julybut not yet recieved my simcard.i will send Screenshot's of my Reg & payment page please help me.best regardMy Reg Page Screenshot
Upped pricing
After being with you guys for about 3 years on PAC- you recently upped my fees to $25 a month while offering the SAME plan for $19 and then offering another plan with 6x the data for $2 less a month. This how you guys treat loyal customers? Prett...
I can’t Login, Nor enter Login code
I can’t enter the authentication code because I don’t have access to public mobile number only the data works, it won’t let me send to email, im stuck I need to buy more data please help reset my account so I can login
Account locked and SIM not working
Hello, My teenage son's SIM card seems to be damaged. I have ordered him a new one. I have been trying to log into his account since yesterday with no success. I keep getting an error message saying I have tried too many times and need to wait an ...
Dialpad
Since i have been with PM, unable to get dial pad in order to make phone calls.1 Is this normal2. Can someone tell me how to get it.
Resolved! referral rewards
How can my wife be rewarded for referring me to PM?
Recovering phone number if phone is lost or dead
I lost my phone and hence the eSIm recently and had to recover my phone number. I was afraid I might lose it or might even have to port it to another provider to recover my number. (Even then, I was no longer receiving text messages to confirm a port...
USAGE HISTORY Download not working
I tried to download my data usage for the past 60 and 90 days, but I encountered errors. I received a message saying "There was an error loading the results. Please try again" and another message in the console mentioned a "413 Payload Too Large" err...
Cannot Login to mobile app for SIM card activation
I just received my SIM card, and I have the app is not even allow me to login to to activate my SIM.Details of the problem:- I open the app, click log in- Browser appear to enter my credential of eversafe- Back to the app and then nothing happens.-- ...
Not receiving 2FA from Walmart
I am able to receive 2FA codes from everybody except Walmart, has only been happening since porting to Public Mobile. Walmart is not finding any issues on their end as the phone number hasn’t changed.
New plan
Im still waiting for a reply from my ticket number 299385-444 on 2024-06-27. The issue isn't its my 3rd time that's I have updated my subscription to the 50 GB for $34 I get confirmation to begin next month but it never happens.
Payment
Hey - I am unsure why my payment hasn't gone through and it looks like it went through 3x times! Can someone assist? Let me know if that amount will be applied to future months or if it will be reimbursed?
Move to another plan
If I change my plan to a higher priced one, is my payment for the lower plan this month factored in or should I wait until the end of this cycle?
Resolved! Cant log in / Eversafe login loop
I'm having a problem logging in with my original account (had to make a new one to post here). I've been on public mobile since 2011-2012 and its been over a year since I've logged on as I used auto pay.I get asked to create an eversafe ID. The steps...
Postal code change
My postal code only has changed and my on line profile won't accept the change? Who can I contact?
Data didn't reset this month.
HiAnyone know way my data didn't reset in my new billing cycle? Bill paid this month.
Resolved! Transferring My Family from a Virgin Family Account
Hi,I recently switched from Virgin to Public Mobile. Now I’m attempting to switch my girlfriend and her kids to Public Mobile but the three of them are in a Virgin Family Plan, but I can only transfer one at a time and I’m at the step where I need t...
Resolved! 5G plan, use 4G connection n Other ?
Greetings,New guy here, I'm currently flip-floppin' between getting a 5G plan or a 4G plan. Backstory, not digging the 5G overall w/ TELUS and this week switched it to 4G on my phone and immediately saw positive results, so have been shoppin' around ...
Calling canada
If i understand my account correctly, i should be able to make calls from the Usa to canada. I was unable to complete that repeatedly today. I did have data and messaging in the US, but no calling ability. What can i do to correct this ?
e-SIM Install:
I don’t have access to buy or use a SIM Card right now! I have an iPhone 12 and it’s telling me that it’s not e-SIM compatible even though it is and has a second IMEI in settings - under About in General. Why is it telling me that it’s incompatible e...
get back to accessing my iphone
I'VE BEEN GOING BACK AND FORTH WITH YOUR CHAT FEATURE TO NO AVAILE CAN I PLEASECOMMUNICAT WITH AN ADVISOR SO THAT i CAN STOP GOING AROUND IN THIS VICIOUS CIRCLE!
