cancel
Showing results for 
Search instead for 
Did you mean: 

Ported from Fido to Public, some incoming calls not working

A_1234
Great Neighbour / Super Voisin

I ported over from Fido to Public yesterday. Sometimes when someone tries to call me it's silent on their end and the don't hear any ringing. It shows up like a normal call on my end, but I don't hear anything either. This has happened a few times today. When I googled, I've read that it may be a porting issue. Can someone from Public support look into this?

2 REPLIES 2

A_1234
Great Neighbour / Super Voisin

The Fido service stopped working about an hour after initiating the port. It is an intermittent issue too. Was testing with my wife's phone calling my phone. Sometimes the call will work no problem, sometime it will happen and I hear nothing. Happened when someone else called me earlier first call didn't work, second call did.

will13am
Oracle
Oracle

@A_1234 , is your Fido service still functional?  If it is then you have a porting issue.  If not it might be a calling issue you are experiencing.

Need Help? Let's chat.