Community

How do I transfer my number to my new SIM card?

I recently lost my phone and I want to active a new SIM card to my account to keep my line and service. When I go on the app and click “change SIM card” it sends a verification code to my number, which I don’t have access to. What must I do to active...

Public mobile customer with new device

How do I activate my existing number on a new device. eSIM 

No QR Code

I recently purchased an eSIM, but I never received a confirmation email. The chatbot was not helpful.What can I do?

2-Year 50% Discount Missing When Activating SIM - Anyone Else?

I previously subscribed to the “60GB of data for use within Canada, US & Mexico at 5G speed” plan, which included a 50% discount valid for 2 years at $40.00. I chose to have the SIM card mailed and successfully completed the payment of $33.60.Today, ...

Porting issues

I switched from Rogers to Public it's been 5 days. I can make calls and have access to data but cannot receive phone calls or use SMS. I also can't confirm my account, it's sending a confirmation code to my phone but my SMS is not working...

Referral didn't work

Hi, I referred to a friend for PM but while paying for the subscription she entered the referral code. However, it didn't work and she had to pay the full price of the package, instead of the reduction of $10.She's a new user and can it be redeemed o...

Phone call not working

I just switched my phone service from Fido,getting a sweet deal of $20 for 60GB. My mobile data works fine on my new Public Mobile line, but I can't receive calls.Since I really need these services for work, could you please fix this ASAP? Your quick...

I need a new QR code. Old one expired

I got a trouble with transferring from fizz since last Saturday

Both are eSIM cards got a transfer message from fizz and replied in time fizz still holding my number, got network and call out service for public mobile, but can’t receive messages and incoming calls!!!Tried thousands times to submit tickets but the...

Ever safe with mobile hotspot

Hey, trying to finish account setup.  Eversafe wants to send sms to my phone number.But I am using the sim in a mobile hotspot, so no way to see the message.Help!

porting number

did the request a few hours ago, someone was to call us with account issues

Phone Calls not Working

I just switched my phone service from Fizz, getting a sweet deal of $20 for 60GB. My mobile data works fine on my new Public Mobile line, but I can't receive calls.Since I really need these services for work, could you please fix this ASAP? Your quic...

Advise on how to properly transfer number

Hello all,I currently am PM subscriber with $20 plan promotion, up and running. My phone does not  support EsimI will gift this plan of mine to a family member who is with Koodo and that person Iphone supports Esim only.Can your please advise on what...

Very poor reception

 I’m on a 4G plan, however I only have 3G reception. I thought this might be due to my older model phone, however I have upgraded to a new device and the problem persists. I’m considering upgrading to a 5G plan, but hesitate as I’m not convinced this...

Esim

I have purchased an eSIM on my personal phone for my sons phone but it’s not allowing me into his account to install it please help

statement

How do I get a copy of my monthly statement

Re: 500 mins. international LD calls

My plan include unlimited US calls AND 500 monthlu international calls to India. I am not able to do so - Please help

Payment by visa. Need to change visa number

What is a label?

No data, calls or text available after purchasing plan.

So I was able to secure the $20 plan with an old account I had with Public Mobile. I’m currently with Rogers and I haven’t ported over yet thankfully as I don’t have access to data text or calling on the new plan. My phone currently does shows bars a...

Sim card delivery

Hi everyone,Signed up for the 50% off deal, and currently waiting over a week now for my Sim card. Does anybody know how long it takes to recieve it? I can get 1 tommorow from Amazon, but would be out the 10 dollars from the initial setup. Has anybod...

Need a fix for iPhone to Android Messaging

I just transferred to Public Mobile from Rogers. Everything seems to be working but I can't message my husband on his Android phone.  I get message "not delivered". I have an iPhone 14 Pro Max with IOS 26.2.1 installed. I've restarted the phone and r...

Welcome email qr code doesn't work; I cant access my esim

I made 3 tickets the past week for no response. My phone is on SOS and I have tried to contact Public to help fix this issue as the website and app states to contact support unable to install esim. PLEASE HELP ME this has been a weeks worth of missin...

Voice mail issues

Hello I can,t access my voicemail as it says my box is full and it won,t let me delete my messages and the message cuts me off before i can delete them edited by computergeek541: changed category (discussion isn't related to the self serve account)

How long will it take customer support to transfer my number? It’s been FIVE DAYS

I’m trying to transfer my Koodo Prepaid to PM since Monday, I have sent PM to CS_Agent, create ticket, attempt multiple follow up almost everyday and guess what?? Still nothing, nothing from PM for entire week! And now it’s Feb which means Koodo Prep...

Issue with esim / texting

Hi, It's been close to a week that I havent been able to text or receive text. I originally posted from Fido. I sent several tickets without answers. Yesterday, I bought a new esim thinking that when I posted over it was t done properly but I can't e...

Number transfer issue , can't receive calls and text

Hi all,I really need help with this. I suspect it's porting issue and it's been a whole week I've been messaging @CS_Agent privately but no one replies back.I can make outgoing calls and use data but cannot receive text or calls. This is giving a lot...

Close and Delete Community Account

Could a customer service representative please help me close/delete my Community Account and all my personal data associated with it? Public Mobile's website says a customer service agent can do this: "For complete account deletion and removal of all...

hey could i get some assistance?

I need some help, I have unauthorized access both on my account and my old number that I've shut down