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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Black Friday End.

I'd like to request that Public Mobile bring back the $29/10GB 4G Plan for a couple more days, in fact I think we should all 'demand' for this Promotion Plan back given the circumstances.It was advertised since Friday and not a single person could ge...

Priority by Deputy Mayor / Adjoint au Maire
  • 299 Views
  • 2 replies
  • 3 Bravos

PUK code

If I have entered more than ten times PUK code? What Happens ? Do I get any notice for this ? I was going to oversee and I left my sim card to my brother before I left. He entered three times wrong PIN number and he tried to enter the again and again...

Ericay by Good Citizen / Bon Citoyen
  • 182 Views
  • 4 replies
  • 0 Bravos

Subscription

Hello, could someone please tell me what a 90 day subscription is vs. A monthly subscription. Also recently I got on the 34$ 5g 40gb plan and would like to know if I go over the 40gb data will it slow down and let me continue using data or will I be ...

tencents10 by Great Neighbour / Super Voisin
  • 168 Views
  • 5 replies
  • 0 Bravos

PUK code

My sim card is locked out and need PUK code.

Ghafme by Great Neighbour / Super Voisin
  • 99 Views
  • 1 replies
  • 0 Bravos

cant receive calls and text

hello  i activate my sim card few days ago and since then i cant receive calls and texts / i need help please .thank you

Larss by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Incorrect add on

HiI purchased an incorrect add on. I request a refund as I will not be using it. Thanks

Jerrydsouza by Great Neighbour / Super Voisin
  • 121 Views
  • 1 replies
  • 0 Bravos

Resolved! WIFI vs Data while travelling international

I know I should know this but I can't quite get my head around it....I'll be travelling international (not the US) so I know I can't get a roaming plan with PM.   When I'm connected to wifi while out of country, will I be able to receive and respond ...

VILS by Great Neighbour / Super Voisin
  • 266 Views
  • 4 replies
  • 0 Bravos

My payment option

My payment option always worked and now.i can't pay my bill wtf is wrong with ur system ?

Fitzy999 by Great Neighbour / Super Voisin
  • 227 Views
  • 7 replies
  • 0 Bravos

Stuck! Need help : New activation and 40 GB 5G for 39$ plan

I had been convincing my wife to move to Public mobile from competitor from quite some time. She finally agreed to switch to public mobile. We got a new Sim card. Went to the announcement page and clicked on the activate 40 GB 5G for 39$ plan. Create...

Vermamukul by Good Citizen / Bon Citoyen
  • 384 Views
  • 9 replies
  • 2 Bravos

Legacy PM plan with forgotten login credentials

Hi all,   My dad has a 6gb/3 month plan from ages ago. He would like to change it to a newer plan. However, he forgot his login credentials and don't even know what email his account is associated with. How does one go about recovering this informati...

JC24 by Good Citizen / Bon Citoyen
  • 129 Views
  • 3 replies
  • 0 Bravos

Paid for data but not working

Twice i paid for 1 gb of data. It shows my payment went through but in my add ons it os not showing up. I cannot contact anyone and the chat tell me to get a ticket but i continue getting an error message. Im almost ready to cancel public mobile

Jess34 by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 0 Bravos

Resolved! Can I Keep existing rewards with new subscription

Hi,I am a public mobile customer for more than 5 years. My current plan is 15gb 4g  $40 / month. I have subscribed for black Friday deal  40gb 5g  $34 / month plan which activates on next renewal. Can I keep my existing rewards and add-ons with the n...

Panduka by Good Citizen / Bon Citoyen
  • 174 Views
  • 3 replies
  • 0 Bravos

Resolved! Public Points

Hi,I already have some rewards for Pre-Authorized Payments, Loyalty Pays and Refer-a-Friend. If I join rewards with public points, will it cancel my existing rewards or can I earn new public points on top of my existing rewards?Thank you,Panduka

Panduka by Good Citizen / Bon Citoyen
  • 252 Views
  • 5 replies
  • 0 Bravos

Resolved! Issue with transferring number

When I subscribed to this service, I mistakenly entered the incorrect information during the number transfer process. I bought a new phone and put its IMEI number in the information and I called my old provider to see why my number hadn’t been transf...

SunnyD19 by Great Neighbour / Super Voisin
  • 201 Views
  • 2 replies
  • 0 Bravos

Subscription ended in just 10 days

It seems there might be a discrepancy in my account. On November 17, 2023, I made a payment of $38.08. However, my account status indicates that my subscription ended on November 27, 2023 and my accound is on hold, and I'm being prompted to PAY NOW t...

LYNN_2007 by Great Neighbour / Super Voisin
  • 211 Views
  • 8 replies
  • 0 Bravos

Call forwarding

Unable to turn on any call forwarding on my phone.Any solutions?

RCharles by Good Citizen / Bon Citoyen
  • 249 Views
  • 10 replies
  • 0 Bravos

Resolved! E-SIM Card on the Wrong Phone

My friend in Toronto finally got the account number from Rogers PhoneBox and activated the account with Public. Here comes the trick. She’s actually trying to set up the account for her husband who’s working in a different city. With the account numb...

Fangfang555 by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 0 Bravos

Port from Fido Partially Works

Hi, I ported my phone number from Fido on Saturday, using an eSIM. I received the text to port the phone number, and I responded with YES. I'm able to receive text/calls from Koodo/Telus subscribers but cannot receive phone calls and texts from other...

mamelon by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 0 Bravos

2 Numbers 2 Logins same household

I have 2 kids = 2 numbers = 2 logins. Is there a way to login into 1 account and have access to both phone numbers? I dont see why I have to have 2 emails address = 2 logins and 2 billings info etc... when they are both under my name and household ad...

cgiord by Great Neighbour / Super Voisin
  • 187 Views
  • 8 replies
  • 0 Bravos

New number

I just subscribed to public mobile went to transfer my old number from other carrier now neither lines work they ask me to login in to my account I cannot cause they send me a code to my number that doesn't work. How do I just get a new number

Boxz122 by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation failed... now what?

There are 6 steps in the activation process.  I don't recall what they were, but the 6th was putting in the sim card and my IMEI number and the porting phone number, and hitting Go and waiting 2 minutes.The 2 minutes went by... and it says "subscript...

Data not working

I just switched to Public with an eSIM and my data is not working…I’ve literally tried everything including changing  APN and network restart …what should I do? I have an iPhone 11 which I assume is compatible for eSIM Any advice would be appreciated...

Deepi by Good Citizen / Bon Citoyen
  • 197 Views
  • 7 replies
  • 0 Bravos

eSIM not compatible

I have had my account billed but the eSIM is not compatible. How do I get this fixed. Is it possible to talk to a customer service representative?

kenora by Great Neighbour / Super Voisin
  • 257 Views
  • 8 replies
  • 0 Bravos
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