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Forum Posts

Resolved! Payment problem

Hi there, I used to have 8.5 GB at 3G Speed and it was not enough for me! I upgraded to 10GB at 4G Speed and it was the same thing it was done one week a head my next payment. Any recomendationThank you

MariamYH by Good Citizen / Bon Citoyen
  • 217 Views
  • 11 replies
  • 0 Bravos

Resolved! port request fail

I am attempting to port my pub mob number to my new telus phone / plan. Telus has sent several requests for port approval, i receive the sms port approval request from pub mob and respond but the number has not been ported after several attempts / da...

Resolved! Problem finding 12 digit code from the gift card

Hello, Today I bought a $20 Public Mobile gift card from a local Shoppers drug mart, however, I couldn't find the 12 digit number voucher on the receipt. I asked the cashier and she couldn't find the number either. She said that there's no number sho...

rinlapas by Great Neighbour / Super Voisin
  • 245 Views
  • 11 replies
  • 2 Bravos

Resolved! e-SIM updates?

Today was a presentation of the iPhones 14 and seems like they will only have e-sims. So we won't be able to use it while on PM. Hence, are there any updates/new regarding this? Thanks.

titicaca by Good Citizen / Bon Citoyen
  • 350 Views
  • 11 replies
  • 0 Bravos

Resolved! phone cancellation

i am going out of town and dont need the phone anymore how do i stop my plan?

diniw by Good Citizen / Bon Citoyen
  • 110 Views
  • 4 replies
  • 0 Bravos

Resolved! U.S. Roaming - 3G Network

I have a 25$ 3G network plan. When I pay for the U.S. add-on, and I go to the U.S. it does not work. Given that the U.S. no longer has 3G and have upgraded to 4G and 5G, will the U.S. roaming add on ever work with a Public Mobile 3G plan? Or Any Plan...

Wicharles by Great Neighbour / Super Voisin
  • 247 Views
  • 4 replies
  • 0 Bravos

Roaming Package

I just added the necessary funds to my account to use the US Talk and Text. After choosing the package nothing happens and I receive a receipt specifically showing its been paid. The dashboard dials in my account don't reset or anything and I cannot ...

surfer16 by Great Neighbour / Super Voisin
  • 115 Views
  • 4 replies
  • 0 Bravos

Resolved! Charged twice for the first month

When I bought the SIM card, I was asked to pay the first month charge.When I activated the SIM card, I entered my credit card information and charged again. Could you please help me.

Peng by Good Citizen / Bon Citoyen
  • 214 Views
  • 13 replies
  • 0 Bravos

Resolved! My account is messed up and I have no idea what my plan is

I've tried to change my plan to the new $45/mo 4G plan twice now. The first time I tried was in July, then again in August. It doesn't appear that the change has stuck in either case. My web portal still shows my old 3G plan with data usage that does...

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keefer by Great Neighbour / Super Voisin
  • 118 Views
  • 4 replies
  • 0 Bravos

Resolved! Email change

Hey I am trying to change my email on my account but it keeps on asking me to put the numbers if my new SIM card. I haven’t changed any SIM cards at all. I just need to change the email address

Marcel11 by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Resolved! Roaming Add-On

Purchased a 10-day roaming add-on on Saturday for my trip to NY from Toronto until this coming Friday, September 9th. The moment I purchased it, it worked! I could text back and forth with my cousin from her NY house to her NY house. (I was downstair...

Danny38 by Good Citizen / Bon Citoyen
  • 166 Views
  • 8 replies
  • 0 Bravos

Resolved! Port from Fido to public Mobile

I wanted to transfer from Fido to public Mobile and missed the text ,could you help me, thanks.

Peng by Good Citizen / Bon Citoyen
  • 114 Views
  • 4 replies
  • 0 Bravos

Resolved! help i lost my 2 referals

i am reaaly not enjoying the slow interface and feel like i list 2 referals liks to my numbers i do take time to respond but now moving and summer is over so i need to see why this loss of 2 referals the new reward is not good for me i prefer old

dboxtvinfo by Great Citizen / Super Citoyen
  • 185 Views
  • 8 replies
  • 0 Bravos

Resolved! student plan

Im trying to switch 2 of my public mobile accounts to the $55.00 student plan and it wont work.

JOEYMAN by Good Citizen / Bon Citoyen
  • 207 Views
  • 8 replies
  • 0 Bravos

Resolved! Keeping my number

My husband and I will be leaving the country for 6 months this winter. Is there a way to keep our phone numbers for when we return to Canada?

AlyssaBrown by Great Neighbour / Super Voisin
  • 169 Views
  • 4 replies
  • 0 Bravos

Resolved! How to get a SIM

I want to buy a Public Mobile SIM for a new phone.According to get-started, I have 3 options to buy a SIM: I ordered on Amazon, but the shipment is getting delayed and it shows that the product is no longer available. They don't charge you until prod...

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artemca by Good Citizen / Bon Citoyen
  • 268 Views
  • 12 replies
  • 0 Bravos

Resolved! Lost phone, can't log in to any of my accounts

So I lost my phone almost a month ago and haven't been able to log into any of my accounts because they are all linked to this phone number. I forgot my pm account password and can't even log in to change my sim card and phone so I can use my phone p...