Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good day,Apologies if this has been answered, but I can't find a clear answer.Question regarding my son's account. He is a low data user and is on the $15 per month plan with bonus 250 mb for auto renew (grandfathered plan as PM removed the 250mb da...
Changed my subsciption to 5G , but my services are not updated
Can I get a partial rebate for my last payment?, otherwise i will be leaving in a few weeks, as you can't fix what is not working well.So I just use this method of communication to close my account? Let me know how to do this, so it can be done, when...
I've been waiting for my number port over from Rgs since yesterday afternoon. Submitted a ticket last night, no response, not working. This morning still not working.This chatbot just won't route me to a real person. Customers do have real needs to t...
How do I submit a ticket to talk to a real person, the chatbot.simply gives me the run around
When I open my app and go to renew my subscription it takes me to the page as if I'm a new customer and it makes my need to select a new plan. I tried to continue by selecting a new plan and putting in my SIM numbers but it tells me that its already ...
SIM card not working when installing in GPS car tracking. When inside the tracker shows offline. Other SIM card that I have would work.what is the problem. Any suggestions. thanks
Hi all, I need help with acquiring a 2023 invoice for work. I've received 3 separate invoices with GST only, but live in a province where HST is paid. I've specifically requested to Public mobile agents that it include HST on 2 of these invoices, wit...
I know, I know, “it’s one point…get over it.” I know that I have referred 6 people to Public since joining, AND I know that they have all been signed up for at least 30 days AND that I should be receiving 6 Referral points per cycle.I checked this mo...
Need help sorting out what happened to my account, as I have been with PM since February 2020
Hello, I have been charged from $8/month to $15/month and I have not subscribed to any new plans. Is this an error? How do I reverse it?
After when the number was transferred to the public mobile, what's up/ telegram messengers did not show any notification, in case my phone was not disturbed for 15 min. It looks like deep sleep. I have Uninstalled apps and installed them again, dele...
I was charged for my plan yesterday, I had already selected the new limited time deal to replace my old one upon renewal, however when I checked my plan today, it was still the old one. I'm going to the US this week and this limited time plan include...
I'm in a bit of a weird spot. I just bought a new phone and when trying to take the SIM out of my old phone the tray broke and now my old phone has a stuck SIM in it. I tried to get it out but it's just stuck so I decided to order a new SIM. Unfortun...
When is the best time to get in touch with customer service? Try through out the day with no success. Is this the level of service to expect from Public Mobile? Is it even worth signing up except to cancel my plan?
My daughter lost her phone and can’t access her account because we cannot currently complete the two-step authentication. Just want to login and set up a new sim for her new phone and cancel the old sim.
Hi team,With iOS 18 Beta 2 enabling RCS, could Public Mobile do their part enabling this toggle so we can test the functionality before it launches in the fall?Thanks!
Can receive and sent text messages but cant add attachments. People sending attachments dont work. They just sit there and spin forever. Same when sending an attachment.
I am unable to receive MMS, I've been searching the forum but the stuff I'm reading is.. conflicting. When I login to the public mobile website and look at my account, it says I have 250MB at 3G speeds, but after about 2 weeks it says that is used u...
HiI've read the below thread about pausing subscription. I do get it. Turn off auto subscribe. Less than 89 days, no deletion of account etc.https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-I-pause-my-subscription/m-p/1215181#M839566My ...
Hello, my dad tried to set up my mom's phone number and tried to port her old number to the new one but since this one was her work number and was still in active and her work would not let her have this number, it wasn't possible to change her numbe...
Hello Public Mobile, I haven't received my SIM card and it was supposed to come in the mail by Canada Post. It was supposed to come on June 21st and now it's June 25thI've just been contemplating if its going to arrive
SpoilerUnable to make international call to Mauritius using my intl500 minutes add on @ llinks to membersUnable to make international call to Mauritius using my intl500 minutes add on @ llinks to members
Hello. I have the Canada USA plan. I purposely used all my monthly data so I could feel special about using some of my big data gift we all received. I roam constantly where I live on the west coast and guess what?. You can't roam with the data gi...
Can an agent message me please xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I currently have access to a number of add-ons in my account.If I change plans will I still have the ability to add on any of them to my new plan as needed?If I get the the new $15/ month 4G plan, can I buy US roaming add-ons? International min add o...
I need help downloading an e sim. I accidentally activated it on an another device then deleted. I need help putting on my device please
2 days ago, I tried to transfer my number to another provider (Fizz). It didn't go through right away; instead, Fizz emailed me and said "Your current mobile provider just informed us they need a bit more time to process your request to transfer". So...
Is there any way to activate a sim card without having the app? Can a customer service agent do it for me?
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