Port out

[Dee772]

I need my credit card removed manually help me I am going round and round with this

port out I am needing to keep my phone number I have newcarrier

[slusagm]

For port out, these are what you need to do

• make sure your  account is still active
• get the  account number
• Request porting with your new provider You will be asked about phone number Enter the phone number and  account number
• PM will send you a sms text, reply yes within 90 mins, then wait till PM sim no longer work and port is done

To remove credit card from your account, ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Dee772 if you need to remove the credit card, you need PM agent to remove it for you.  

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage