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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 180 replies
  • 24 Bravos



KRISYOUSUCK by Great Neighbour / Super Voisin
  • 10 replies
  • 2 Bravos

PUK Numbers

Rebooted an  iPhone and now it asks for a PUK number which I don’t have to restart using public mobile. I have been with public since 2020it says to login and write a ticket but when I log in with my email and password it sends a 6 digits verificatio...

Guy8 by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Switching back to PM after travel

Just back from Europe where we used an eSIM from Airalo for travel.  We have used before and had no problems, but this time even though we turned off the eSIM and turned the PM back on, our phones continued to think we were out of the country.  Tried...

Creeker by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Payment Issue

anyone else having issues with making a payment when changing over to a new credit card?   

Caller Id

How can I have our name show up when we text instead of just our phone number? 

No data

Why are there no data on my phone since Sept. I am not getting any data service even when I renewed my plan. 

MJB1229 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Number change

Ok. I have used my phone to send not receive calls since getting Public about 3yrs ago from a kiosk in Winnipeg. I live in Steinbach. Since then, a local friend called but said it was long distance from her landline. I thought she was mistaken as 431...

CatManDo by Great Neighbour / Super Voisin
  • 9 replies
  • 2 Bravos

Port a number

My number was not successfully ported when I switched to public mobile from another carrier.

Bernster by Great Neighbour / Super Voisin
  • 1 replies
  • 1 Bravos

Porting sim to eSIM issues

Hi, I ported my Roger’s simcard number a few backs once it was successful I took it out and all has gone smoothly. All calls made to the old phone work, and all new calls made out work. Issue is my iPhone suddenly gave me an error for iMessage saying...

Resolved! Rewards weren't added

I just changed my subscription from a 1 month plan to a 4 month plan a few weeks earlier than my renewal. My rewards weren't added for my new 3 month plan and I was charged the full price. I should have been discounted around 18 dollars. 

MDG3825 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Enough money in account, plan won't renew.

Ok, this is the second time this has happened. Autopay pulls funds from my bank to top off the account, ready to renew. Find out the money is still in the Phone acct. & plan hasn't renewed. (Today is the renewal date)What Time does the plan renew on ...

cribtigger by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Password reset

If you choose to get the verification code for a password reset sent to the phone number does it get sent to the phone number registered with eversafe or the actual phone number on the device (when they are different)?Thx.

Not working

My phone is not working 

49 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Made a mistake porting i think

I signed up and took a new number because i wanted to make sure e-sim worked basically.It worked and i signed up. I ported over from rogers and it seems to go successfully. On my account, you only see my ported number not the new number.However on my...

jmomcc by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Refund

How do you get a refund from being overcharged? 

DallasKisser by Great Neighbour / Super Voisin
  • 8 replies
  • 2 Bravos

email changed cant log in to my account

After recent changes i had to change my password. now i forgot it and I have new email address. I cant reset my password and log in to my account. I need roaming plan for USA ASAP.Please help

Baboo0071 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Auto deposit not working

I have auto deposit set up but every month it took my money from my credit card but never applied to the account. It leaves a credit on the subscription and I had to login to release the credit back to the account in order for me to continue to get t...

Olilee2023 by Good Citizen / Bon Citoyen
  • 5 replies
  • 2 Bravos

Failed activation

Waited well past 5 hours. Phone still not activated. We code didn’t work. Don’t have the info to input manually Sm-Dp & addressconfirmation codeaccess code

Flockofstones by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

OnePlus 8 Pro 5G

Hi!Does anyone with this phone get 5G working with Public Mobile? 

Bhavin25 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

I need to port my number

Hello CS_AgentI will be getting a phone plan through my company so I need to place a note on my account to approve the number to be ported over to my employer. How do I do this? I tried to figure this out with chatbot but kept running into a 404 erro...

micklejac by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

My account

 Just opened acct. Waiting for sim to activate. Once that's done when do I change my cell number. Just moved to ab from ont

KNC1 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos
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