Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I used a payment voucher for the first time, I usually always do top ups with my bank. It processed the payment and didn't activate my plan even though it shows in my payment history that it did. How do I get my phone working again? I've tried many ...
Is anyone currently using a basic flip phone with maps on Public? I tried seeing public’s white list but they need the IEMI number which you can only get once you buy the phone
I need to reset my pin pls help.
Hi,I have a similar issue. Waiting to port out of PM. CS Agents keep asking to authenticate and I've provided all info.How can I contact a supervisor?Thanks in advance
My bank account was locked due to a fraud investigation and then I missed the payment for my phone services. I cant login to my account to pay it, since I don't have a working number for the verification code and no email attached. I also cannot find...
Even that is useless it’s an hour before I already response to each question if you’re lucky an hour, what is the point of the live agent if you only get a message every hour?
I'm trying to update my physical address the one in my account profile is not the right one anymore same city and province just different street address the system just keeps saying it is invalid it is not !!! Help please
My phone is also down. Unable to make or receive calls or texts. I'm in Vancouver BC.
does public mobile network supports Xiaomi phone 13T Pro?
I have a Can/US/Mex plan with 1000 international minutes. Can I call the UK while I am in the US and Mexico?
I must assume that you do not know (or cannot access) my previous posts. Know that I have difficulty communicating as I do not have cell coverage at home, therefore I need to travel to a place where I have cell service as well as wi-fi. I could commu...
Hi. I need to cancel the eSIM that I requested for a physical sim because I will not be able to download the app for a period of time. Unless there is a different way of getting the eSIM activated, I’ll need a physical sim or cancel my subscription.
my phone has stopped calling out or allowing calls in, only texting can be doneWhat do I do? Would it be the phone malfunctioning or is something amiss elsewhere? edited by computergeek541: changed category label as discussion isn't related to Commun...
hi,I have asked for the transfer of my cell telephone number (from Koodo) to here. I already have received the email from Koodo but I cannot at this point put physically the new SIM card in my phone. If I insert my SIM card in my phone this saturd...
I can no longer see this add-on option to purchase.I have multiple accounts, I buy this add-on about once every 9-12 months and just went to top up and nothing!?I can't see any other options for buying US calling minutes - any ideas?
I am having the same exact issue - and also tried re-purchasing a eSim with no success..
I want my account number with public mobile
Why can I not log in to my account? I cannot retrieve calls, voicemail or call out. This app stalls at the verification window. How do I verify my credit card?
I have an iPhone 14, I reset my iPhone, I no longer have access to my e-sim, I cannot login to my apple id cause I cannot get an OTP, I also can't download the public app because I can't login to my apple id. I do not have my activation email, so no ...
Need to update payment details
I cannot send/receive message after I port in to PM from fido.
I have a family member that is trying to switch from Koodo (not prepaid) to Public. They got the sms to approve the transfer, payment for plan went through but they have no service. Koodo has verified the transfer happened on their end. They can’t ge...
Hi there,I was trying to log into my account (daughter's account) and it's been a while. Wanted to check the status of payments, in case I had to update credit card, etc.However, I couldn't log in. Tried to reset username, password, etc. but it kept...
Hi there,2 months ago, my 2 accounts stopped using Public mobile, and I lost that 2 sim as well , I set up for auto payment when I was using your services. And now you keep charging my bank acc although i do not use your service. Please answer me and...
RESOVLED as of 2025-10-23 HI All, please be aware there is Active Wireless Degradation:Surrey and Enderby,BC Stony Plain, AB St-Bruno-De-Montarville, QCCheck Telus outage site for latest update:https://www.telus.com/en/bc/outages
I’m looking to switch to a dumb phone like cats22 or Nokia 2780. Does anyone use any of these phones with public? If so does it enable volte so you can use in Canada and US?
I arrived in the USA on oct12/25 I purchased 1 in St John's NL before I left for my number.That was applied to my wife's phone. I have purchased 4 more add ONS since I arrived but none was applied to my phone. I would a refund for the add ONS that I ...
I paid my service and my service is not working yet
