Community

Add phone

How do I add another phone to my account

Cancel and transfer number

How do I contact an actual human being to help Me transfer my number and cancel my Public mobile account? 

Payment by Credit card

I am trying to make a payment by credit card and it won't go through.  Is the system down???

no tracking number for sim

I paid 44 dollars on Jan 1 and no update or tracking number for sim

Data service issues

I was in Princeton British Columbia last night January 6th and I had voice call service working text messaging services working but data was not working it worked for a while and then at midnight it just stopped working fortunately I was traveling an...

App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb ???

App says I've used 75% [59.03gb] of my data. Downloaded spreadsheet of data usage says I've used 927.42mb. What the ????

can’t connect to network

the options for the SIM card are greyed out ?! can’t connect to network. went to states, got the ‘welcome’ message sms, and since then, nothing. doesn’t work. can’t connect to. network. very annoying as one might imagine. 

Payment not working

I have tried several times to pay my phone bill with my credit card but it keeps saying try again and that it has failed. Idk what else to do and my payments usually come out automatically so I’m confused as to why today it just stoped. I also made s...

iPhone with PM eSIM got water damaged, unable to access texts or change sim

I have an iPhone 11 Pro Max that got water damaged after falling in the bathtub on Monday. I had an eSIM through Public Mobile that my plan is  active through. I have a backup old iPhone 11 that I’m currently using to write this message and I purchas...

New customer

How much 2 lines. One new iphone, unlinited talk and text. 80 gig total

Late receiving voice messages

Just received a message today January 7th that I have messages. When I listen to them they were from December 31st. Why am I receiving them 7 days later? edited by computergeek541: changed category (discussion isn't related to Community)

Sim card lost

My sim has been lost and I need a new one.  No rush as I'm out of the country for another week.How do I get a new one? edited by computergeek541: changed category (discussion isn't related to Community)

"a ticket" ?

What is "a ticket" ?

Phone number transfer

Hi,I recently tried to transfer from Freedom to Public Mobile. When I received the message to transfer my number I replied yes but it seems like there was an issue and Freedom never got it. Now I have a temporary number on Public Mobile and my phone ...

Re: Slow data

Kind of does feel like a rip off. Not even close to cap, no issues with my phone, yet always getting throttled. Currently sitting at 0.35 Mbps download and upload (one speed test gave me 5 Mbps upload). Had no issues with Telus 4G/LTE but never a goo...

reward notice from TELUS

I'm with Public but I got a text message from TELUS stating I have 2 days before reward points expire. I don't have a TELUS app.The message provides a webpage to redeem or I can use a Y to open in a new browser .. It all looks fishy to me. Any though...

Cant receive calls or sms

After switching to public mobile, I haven't been able to receive calls or messages for two days.

updating subscriptions

Hi I downloaded the app and tried to update my subscription but I get an error because it says that my account will update in July of last year upon renewal. It did update in July but I can't change it now as I need more DATA. I went on my computer u...

new

 Activating ErrorOops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Com...

Re: Do I start paying for my plan before or after I get my free SIM card?

Wgeb you go over your data is it charged or do the speeds reduce?

Website and app are down (again)

How can I submit a ticket in My Account and Support pages are working (show a maintenance message with a random date range) on the website or the app? It is a somewhat urgent issue. Thank you.  

Network key needed

I am porting my number from PM but when I put the new SIM card in it’s asking for a network key. Where do I find this? 

Bank Verification codes while traveling

I was in Turkey last Fall and had a huge problem with booking flights & hotels while there. Since Turkey does not allow esim, I had to buy a new Sim in Istanbul. Great,  except when I was trying to book a flight or hotel,  most times  the CC insisted...

Unable to pay 911 emergency services fee via 611

Hello. Ever since the 911 provincial tax was introduced, I haven't been able to pay it through dialling 611. Before it, I was able to pay the amount due on my bill through 611: I'd be told that this much is due and that my card will be charged this a...

Koodo is offering $30 canada, usa and Mexico plan with 60 gb

Koodo is offering $30 ,60 GB plan for canada , usa and Mexico plan would be able to match it or should I port out to get that number.

cancelling a plan