Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey there! Can Telus make a widget that shows how much data has been used rather than having to go into the app each time? thanks!
I have no service, at my house where I always have service. I've rebooted my phone twice, removed and inserted my SIM. My account is up to date.
I switched to Public Mobile about a year ago to get away from my high priced plan with Bell and because my calls were dropping with Bell.I opened a ticket with Bell and was told they were aware of the problem but they didn't have a date when it would...
I switch my phone and change my plan. When my new plan is start, the data lost. My phone is pure phone with out any data, even I can't access my Public Mobile account, since there is NO Data. I can't work, the Authenticator can't work. My phone is a ...
Where do we check network status or report an outage? I appear to be offline but I was definitely online and able to make calls about an hour ago. Just wondering if it's localized or a larger issue, but I'm not sure how to check.
Another problem is just rising. I transfer my number from FIDO as instructed in the PM. I got message from FIDO and confirm YES.However, I have two active same numbers now, PM number can not receive calls and messages. I only can call out. My Fido n...
transfer number public mobile to another public account
I tried to open an account on Sept 28 using an e-sim. Public mobile accepted my payment of 34.50 and then stated that my I phone 8 did not support an e-sim. We purchased a physical sim card from a Telus distributor on the same day and then opened a...
I don’t know about this customer support, but it keeps sending me around and around in circles. I can’t get any help to sign in. It sends me codes and then it says it’s not active. It’s not valid. I don’t know what to do. I can’t access my phone for ...
My first month with Public and my first month in Canada so I'm not sure how it all works here. My plan/subscription has just renewed but my data meter still says that I am almost out of data. There is no message about data carrying over from last mon...
I no longer know or have access to the email linked to my account and I had to cancel the credit card on the account so I need to be able to login to change it. I have had to create a new account to be able to ask this question. Is there a way for me...
Hi there I am now in Algeria I need to have network on my esim number. Can I purchase roaming network activation ???International travel often requires adjustments to our communication methods. Staying connected while abroad can provide peace of mi...
I am having an issue where my old account's email address is no longer valid to log in because it doesn't end in '.com'. I have been messaging CS_Agent since Friday to try and transfer the old account to this one, or at least change the email addres...
We’re suppose to have auto renewal and this is the 2nd month it hasn’t processed. And when I go to pay on the app, I’m not given a “Pay now” option. I’m beyond annoyed and can’t get through to customer service. Can someone help!
Can I have 2 phones on 1 plan? or do I have to make 2 separate accounts?
I need to cancel, I've brb charged for a while and I don't use this provider anymore.
Hi,I redeemed Rewards points for U.S. Data (15 days) two days ago. I'm in the U.S. now but cannot access the data.I'm attaching the email confirmation I received below:
account is on hold as old phone was lost. Now what, I have a new phone, new sim.
I thought I should delete the esim but now I can't login or access it without entering my code via public mobile sending me the code...Help!
I don't understand why I have no minutes left and what to do to fix it
It won't accept my Zoomer account number. I have to list Rogers as my provider and it says my Zoomer (Rogers) account number is incorrect. So if Zimmer doesn't exist, then what?! This is not an existential issue
Hi when I login and input the verification code, It sends me to a page to resume the activation. My phone has been active for 3 months already. When I click on resume, it send a message that there is smth wrong. I do not have any other options. Also,...
It makes no sense to me, to have 50 gigs of USA data if roaming is not included. Why can't PM just be clear about this?
How long do we think it will take PM to offer roaming to Canada, USA AND Mexico? I saw a competitor is offering it already! That would be a nice addition to the CAN/US plans for Black Friday perhaps? Fingers crossed!
I will be leaving Canada for a while due to work, and I have two questions that I need your assistance with:If I work in Asian countries, will I still be able to receive text messages on my Canadian mobile number(xxxxxxxxxxxxxxxxx) base on my existin...
I used to have a $15/month with Canada wide 100 minutes with 250 MB data plan. and recently I've opted for 90 days 9GB data plan staring October 7, 2024, as per a promotional text message I received from Public Mobile.I thought - it also includes the...
Help! My SIM card has been randomly going inactive in my phone for the last couple months. Sometimes I'm on a call and it will disconnect the call and tell me that I have no SIM card in the phone. I need to go into my settings and reactivate the SIM ...
HiMy sim card is getting disconnected every couple of days Do I need a new sim cardThanks
I have been hacked, they changed my email and phone number. Must of cancelled my data, I need help!
I have Auto payments on my account via a credit card that is valid, not expired, and has sufficient funds available. I am now getting an error via text message and in my account when trying to pay "Sorry, we’re not able to process this request at thi...
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