Report an outage?

[Tagracat]

Where do we check network status or report an outage? I appear to be offline but I was definitely online and able to make calls about an hour ago. Just wondering if it's localized or a larger issue, but I'm not sure how to check.

[hTideGnow]

hi @Tagracat 

the official outage is here

https://www.telus.com/en/on/outages

or you can ask PM to check if any outage in your area by  submit a ticket using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Meow]

For service outage check these 2 sites:

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

I guess only major will be reported there. As for YOU reporting outage try to find any Telus email and let them know. There is No way to report if PM has outage as there is no email nor phone number.

[Handy1 · Accepted solution]

@Tagracat  check 

Outage map in your area:

https://istheservicedowncanada.com/

and you can report it to support 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437