Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I need to display my caller ID when i call someone, I want my call to show up under my business name, right now it just shows my number, name has already been changed in the public mobile app, any help will be greatly appreciated, Thank you!
When I call people the Caller Display shows a company name that correct instead of my name.THis has nothing to do with my phone. It only started after I switched to Public Mobile and I have the same phone.ThanksAaron
On the app it says my billing is $24.12 as of Feb 24, 2026. But on the website it's showing I need to pay $47.12 for Feb 24, 2026. It's quite confusing. Do I have to pay the $47.12 for my promotion to be applied? Or what is it. It's very confusing. I...
Step 4: Finish Setup, and I need to know which email to use. I have tried xxxxxxxxxxxxxxxxxx and I have tried xxxxxxxxxxxxxxxxxx, and both have the same thing. Step 4: Finish Setup
@CS_Agent I need an agent to activate my plan as I purchased a $50 voucher. my father just died and I have no heat no car and live in a rural area with no phone and every agent keeps telling me that you can’t do so with a voucher. I don’t have any mo...
Hi,I signed for the $20 a month 60gb Canada, Us and Mexico promo. My first payment on my credit went through no problem.My subscription for some reason did not renew and now if I try to pay tries to charge me $40.Please advise,Thank you,
I have two accounts on here one for my girlfriend and one for myself.this one is hers I can't get into mine.i have no way to use my points that's been collecting now for about 2 years.i like the prices here but this site is useless of ya cant contact...
I’m in Brazil and I’m not able to get or receive SMS even though I have WiFi and data from a local carrier (separate SIM). Has any had a similar problem? Were you able to resolve it?
Public Mobile is telling me that my data for the billing cycle is used up. However the daily usage does not demonstrate this at all. What do I do? I am - according to Public Mobile - out of data for the next 17 days!
Eversafe sms 2fa messages early this morning, now not connected. I got an alert of suspicious activity from my bank that has SMS 2FA, and I can't even log in now. I need to go in person to my bank, but meanwhile I assume the bad guys are going to tr...
Hello! I have a public mobile sim card. I am trying to use it right now without success. I have tried the SIM card also in a pixel 9 in order to check. That also didn't work. The phone I had broke and i had a functioning esim. Is that part of the pro...
For some reason my plan wasn't renewed, now I am trying to pay, but getting this message:Sorry, we're not able to process your payment at this time. Please try again later.Any idea what could be wrong?Thank you
Bought an iPhone 15. Bought a new eSim.Now my old phone, iPhone 12 mini, and my new phone have no service.When I click to submit a ticket, the website says there is an error and won't accept the submission. So I can't call. I can't use my eSim. And I...
What ever happened to being sbke to DYI one time top-up for the monthly subscription before its due? I rely despise AI and robots and the fact you have to ask it to do it for you is getting old rather quick.. no were on the app does it have top up vi...
I have a Ulefone Rugking 4g cellular phone and I cannot make or receive phone calls within a mile of a 5g tower....is there a setting that can be tweaked on my phone or is the 5g frequency overpowering the 4g frequency?
Good afternoon all,I just joined Public Mobile today with eSIM on my iPhone 15. The activation was smooth. However, it looks like it is still not connected to PM network. Please issue me new eSIMthanks for your attention
Hi, how do I change my address? It says "invalid address" when I try to save my new address in the Account Info page on the website.I know it doesn't affect billing, but I don't want my old address on file. Thanks.
The last 3 digits of the phone number shown when PM sends me a verification code are incorrect. How can I replace the incorrect digits with the correct ones?
For some reason every few months my personal voicemail turns itself off and it defaults to the default system greeting. I just went into my voicemail settings and "activated" my saved greeting. Its the only one that it there. Yet when I test it, i...
I recently had to get a new credit card, and forgot my old credit card is connected to my public mobile account. Today without warning I was cut off, now when I go to renew payment information, my discount has disappeared and it’s asking for $60+ tax...
