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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Mobile app not logging in

I am having trouble helping my wife login to the app. we both have the same phones and mine works fine. When she logs in it just resets and asks to login again. I have restarted, cleared cache, uninstalled app...nothing seems to let it work. She ...

Resolved! PUK recovery

I need to get a PUK code. Every time I go to the chatbot and enquire how to get it, I get the response to contact the support team: click here. Once I do, I get taken to another chatbot page. Question: By simply clicking on the "click here" icon, doe...

I cannot login

I cannot login because I cannot receive an SMS one time passcode because I cannot login. It’s a circular nightmare.

Reset account email didn't work

So long story short, I switched credit cards and could not update the payment info on my son's account. His number was activated before May 2023 and I don't remember the login account details. When I tried to use the "Forget Email" on the login page ...

Will I get billed for receiving a text from outside Canada?

im trying to verify something using my phone number it has a warning that says that message and data rates might apply. Will I be charged for recieving (not send) a message from outside Canada or somewhere?

Subscription issues- Need of help while being out for a World Championship in the US

Hello, Public Mobile!I was wondering if I might be able to get some support due to not being able to contact service support as of right now.) Currently, I have a subscription with one of your plans; however, because of a World Championship in the U...

After transfer, no text messages

Hey, I transferred to public mobility a few days ago. Brand new phone, brand new SIM card. I got an account, transferred my phone number. Did all the things your ‘suppose’ to do in 90min. Talked to virgin, I did everything right on their end. BUT now...

Suspending service

Hi, I am leaving Canada to my home country to visit my family on May 15 and planning to come back to Canada on June 17.I am wondering if there is a cheap plan (just receiving texts is enough) while I am not in Canada. please let me know if there is a...

Urgent - activating my Sim

Hi,Sorry I was not aware that my public mobile sim was not in working order as I had an automatic call forwarding system for this phone # to another phone. It is possible my automatic payments were not taken due to change in my credit card. Now when ...

Resolved! Texts going as emails🤬

New activation 2 weeks agotexts have been an issue - initially couldn’t get messages from androids - then no texts at allwhen I go into settings and look at send and receive in messaging it says” you can receive messages to and from:then it has my em...

I need to change my email

I need to change my email that’s on my account, I can not currently access the email xxxxxxxxxxxxxxxxxxxxxxxxxx after restoring my phone after it was fixed. Looking to keep my current phone number with the email changed out

refund

i do not want this service. i want a refund

Can’t change subscription

You guys charged me and I can’t change my phone plan. Not a payment issue. Please don’t charge me money if you will provide no service

roaming outside North America

If Public mobile does not offer roaming services outside N America, then how are we gonna access some accounts that request multi-factor auth overseas? We are screwed! E.g If we are making an online transaction which requires a code though our local ...

payment

i can not make a payment using 2 differnt card.can u take a look what is going on?

Resolved! I’m going to travel to us

I’m going to travel to us. My subscription is 50GB CAN/US plan with unlimited can - us minutes. Will I be charged roaming fee when making phone calls in us?Thanks edited by computergeek541: corrected the category labels as this topic isn't about "co...

my community messaging

my community messaging is in my husband account and for this reason he has no access to his messages.WORSE: I cannot open my account and PM login page does not recognize either my email or phone number.It goes on since last Wednesday (first contact w...

Plan

Hello! I have a 50GB plan and my mom has a 60GB plan. She's currently paying $5 less than I am and she gets more gigs. Can I get my plan upgraded to the 60GB for free since I'm paying more? Thanks!

Switch from esim to physical sim

I subscribed for esim package,but my phone isn't compatible with esim. I want to move subscription to physical sim that I have purchased.

eSIM and SIM use

I have iPhone 14Pro and I know it supports eSIM but currently, I use SIM.I would like to use eSIM for 2 weeks while traveling in EU. Once back to BC, I would like to go back to my original SIM.I could not find any video or document explaining how to...

International roaming in India

How can I activate International roaming in India. What is the cost of the pack?

Not getting any service not even data working since yesterday for no reason

Already submitted a ticket but no response yet has anyone else had this issue I live in Canada? and how do I fix?

travel to U.S.

I recently travelled to the U.S. and purchased unlimited talk, text for 15 day package. I was unable to make calls during my trip. Why? What went wrong? Did I chose the wrong package to place calls

Restricted

My self serve account is restricted, therefore I cannot switch my eSIM over to my new phone online like normal.. I need help to figure out what to do ..

Resolved! Picked the wrong plan

I subscribed for public mobile, and got a promotion applied, but when I downloaded the app, I realized I picked the wrong plan. I wanted the $35 CAD-USD-MEX and I picked the $34 CAD plan. How can I change that while still ensuring the promo is appl...

My iphone can’t find a signal

As a new customer I signed up a account but it’s not fair how I don’t have signal on my phone

Is it possible to get my old Public Mobile number back?

Long story short...or long, I changed my Public Mobile number to my current number, around 5 or 6 months ago.The problem is I didn't realize/forgot my old number was needed for 2fa authentication for certain accounts, I'm unable to change the number...

New phone number

I purchased a new flip phone as my second spare phone. How do I get a new phone number for this phone?

trying to register but web server error, now where IS my acct # located?

I was trying to first time register and things were going ok, until after I entered my password and clicked 'continue' and web server error came up .. it was for the 'host'. I am doing this all on my laptop/desktop and the internet didn't get disconn...

Not able to make phone calls, or receive phone call

I am no able to make call or receive call., but I can receive text and send itIs there any solution for that?

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