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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Cancel/Port Out

Trying to leave Public Mobile. I’ve used the chats to help me and all of them say I will receive an SMS. Nothing yet and I’ve tried this quite a few times. How can I leave?

TBB by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

I can't sign in and compete my subscription

Hi, I am a new public mobile user. I bought the sim card and tried to transfer my old number. I went through the process and made the payment then I am not able to sign in any more. Please help. Thanks 

SuhadOmar by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos


I thought I was buying extra data but it is only for the us   And I exchange for regular data

9Gkate by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Call forward conditional/variable - can't get to work

I've tried getting call forwarding conditional (and other forms of call-forwarding other than straight-up call-forwarding) with these instructions:

PoprocksCk by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Billing overcharge

How many times have you overcharged me for 40 plan with rewards?$50 is overcharge . Fix this or I am gone

free7reigns by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

lost/stolen phone

My mother-in-law's phone was probably stolen. We tried to go into her account to report it stolen, but it sends a code to her phone..... which she doesn't have. How can we sign into the account?

Eli19 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Charge

I was charged $5.65 the other day and I cannot figure out why.  I've checked my account and I did not add an add-on.  Please help.Thanks.

Merging Calls

Not sure if this is an issue with PublicMobile or me so I decided to ask.I have an Iphone 7+.  When I try to merge a call, I can't hear the person I called first anymore. The first person can still hear me, though.I have the US-Canada plan.  I'm merg...

Lenard by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Locked out

My husband is.locked.put of his account. I was originally set up in his father's name, his.father has since left public, but my husband's account is still active. He needs to get in and change the credit card information, but he cannot access his pro...

Chantellemax by Great Citizen / Super Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Multiple add-on charges

My daughter who is using this phone received multiple text messages on Sunday about 3gb data add-ons to which she replied STOP. We nevertheless were charged 30$ +tx three times. This data is largely unused and I would like these charges reversed

JeanMaurais by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Call forwarding while overseas

Question on call forwarding. If I go to the UK and forward my PM calls to a different Canadian number/app does my PM sim need to remain in Canada in a phone that's turned on?

JTDon by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Can’t activate my e sim

I tried to activate my e sim porting it from freedom and got a message saying unable to activate e sim. Please help 

Gg2002 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Network issues - others having issue?

I live in port elgin Ontario and was able to receive calls and texts this morning. All of a sudden no longer able to this afternoon. Not isolated to my phone only but my partners as well.Getting the error "Not registered on network" when trying to di...

Justi by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Esim manager

In order to use Esim I need to have Esim manager option on my galaxy Samsung s9 phone but I don't find it under settings >connection . Could you please help? Many thanks Champa  

champa1 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Port Eligibility.

I have someone here porting from Koodo Prepaid to Public Mobile and the number isn't Eligable for Port so we set them up with a new temporary number on the Public Account so the Port Department can do it manually like usual. I called Telus Porting De...

Priority by Town Hero / Héro de la Ville
  • 15 replies
  • 1 Bravos

Can’t call out or get calls

My bill was unpaid due to stolen credit card, have new card and believe I have pie my bill but phone not working, no out or in calls

Linda32 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Advice on how to get US roaming package working for phone calls?

Hi, I purchased a US data roaming package for a trip to the US. I'm currently in San Francisco. Text and data are working, but I can't make any phone calls. Is there anything I can do to make it possible to use my phone while I'm in the US? I'm only ...

Hagen by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

No service

Since this afternoon I was not able to call/text, it shows bars but no LTE/internet, Search Networks show only ROGERS networks.  Is the tower down?!  Is there a way to find out?  Thanks!

recaptcha by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Number transfer from public mobile to rogers issues

I signed up with a rogers account last week and requested my number to be transferred from my public mobile account. The request was sent and I replied YES to the text sent by public mobile to confirm the transfer. This was on Friday last week.The tr...

schtef by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos
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