Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey I got a new phone purchased eSIM and it will not load onto new phone iPhone 14pro Max I checked settings it currently has no sim connected on new phone also scanned qr Code and it also said error please try again please advise
Hello,I purchased a plan via eSIM option, I followed all activation steps and download the app and tried to transfer number. Error message is ESIM not installed. something didn't go right while installing your eSIM. I tried at least 10 times and stil...
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Change credit card number for payment
Hello so I got a promotion when I’m got a plan now that I got a free Eason card and then I also got the plan well the card didn’t upload correctly on my phone first time and I’m trying now on the phone that I know is compatible, but it won’t give me ...
How do I cancel my ESIM with out my other phone that doesn't work anymore.
Set up account last week. System said I had esim so attempted. It failed. Order sim card. Now find account is being charged with activation. Trying to activate with new sim. System still locked in esim loop. Tried change sim card. System sending secu...
I just activated a public mobile account, I haven’t received my eSIM email. What is the next steps. Activation process stuck.
I am moving from a physical SIM to an eSIM. I paid for the eSIM in the app, but received an error message 'Something went wrong.' I have not received a Welcome Email or a QR code. Please send me a new QR code to my email.
I am unable to login using either my email or my PM phone number. My husband attempted to resolve the issue from his PM account but was unable to. PM advised that I create a new community account to resolve the issue. So I need to get in touch with a...
Hello, I ported a landline (CIK Telecom, which uses cable infrastructure) phone number into my PM account SIM card. I started the process last Friday. I can make phone calls out of my phone (caller ID has the correct ported phone number) but incomi...
Purchased voucher, dialed 611 and entered voucher number, now it says available funds on voucher 40$ ?? Now what, I entered don’t would pay my 34$ subscription that’s been impossible to get corrected with my usual bank card . Don’t know what to do no...
Hi Support,I need to reactivate my account within the next 5 days to keep my phone number. However, I'm experiencing an issue with the plan change options available to me.When I click on "Change Subscription," I can only see the following plans:$50/m...
Can you switch carriers to pay less. Can you still keep your old number?
I'm trying to setup SMS authentication for my bank of Industrial and Commercial Bank of China, but I didn't recieve any SMS message, despite the count down starting, and clicking send again.I called ICBC, and they told me that the SMS is likely block...
I changed my sim card over from Roger's last night to public mobile and am not able to receive or send text messages or phone out.
Hi, I'm trying to update my Visa debit to pay for my new subscription. And every time I put in the card number it says it cannot process the payment update. I've tried all the suggestions I don't know what is going on and how to fix this problem.
I’m trying to make online payment but it’s asking for an account pin I tried everything nothing works where do I reset it or find it please help me? joe
You sold me a 5G plan and you are only providing LTE service
Hello so I'm just curious if used 10 points for unlimited talk, text and data in the US if my account was suspended for non payment but I still had 10 days left on my unlimited US talk and text Add on would that be suspended as well??
Hi Public Mobile Team, I recently signed up for the $40/month plan and realized I need some help with eSIM activation. I’m using an iPhone 14 Pro that was purchased in the United States, and this model is eSIM-only (no physical SIM tray). During sign...
I’m having the exact same problem. It keeps saying something went wrong try again.My new phone only supports eSIM, so I tried to move from a physical SIM to an eSIM by buying an eSIM through the Public Mobile app. But the QR code is invalid, and I ca...
Hi. I bought $15 300 international call today in order to contact Iran but it has been all unsuccessful. How can get my money back? Thank you.S
I tired to purchase it today it was fine untill I paid for it and next thing you know , I got the 80 gig plan for 40and the promo is gone so disappointed can someone explain what happened
my esim wont activate on new phone edited by computergeek541: changed category (discussion isn't related to Community)
I have $40 in my available funds, but my data is at 100%. Please reset my plan cycle immediately." How to fix this issue
How do I cancel my subscription with public mobile
A few days ago I paid for my monthly subscription to Public mobile with an eSIM and the payment has successfully gone through. Then, a day later I got a text saying there was an unresolved issue with my payment and my plan is frozen until I update pa...
My old iPhone has a physical sim. I got a new iPhone 17. I followed the process on a new phone. I pushed a new eSIM, followed the prompt to install it. When I click install, it fails. Says something went wrong. I tried several times, tried to reboot ...
