Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was charged twice this month, not sure how to fix this also really confused about the help line offered, seems to be a very confusing system that purposely makes it hard for people to get help! can someone let me know how to reach an actual Public ...
I've had service for public mobile for years. About 6 months ago I stopped receiving texts from two friends who both have iPhones. I receive some texts from them but not all. Sometimes texts are delayed. It's getting really annoying I don't know ...
When I log into MyAccount, there is no option to access payment methods. It takes me back to the page I started on.
I recently signed up with PM with no issues except my 5G was no longer working...only LTE.I had 5G with Virgin before I switched. So I contacted PM through a ticket & they were doing all they could do to help but this seemed to be a problem with some...
I would like to transfer my koodo pay as you go plan to Public Mobile. During the process Iam getting a pop up box stating Iam not a candidate to transfer my number to P. Mobile. Can you please walk me through the steps to get started with P. Mobile ...
Hello Team, hope you are doing good. I am surprised to see that my plan is over charged my credit card by $5.please refund as soon as possible.thanks for your help
Hello, My credit card was charged twice for the first month with Public Mobile.This is an error and I would like to get a refund for that second charge. I don't have access to my account anymore because I have moved to Rogers and the account was dele...
@CS_Agent - please assist
I noticed I did not get $3 off worth of points under this new rewards program. I have been with Public for over 3 years. How can I get this corrected?
My bill was paid but they suspended my account
My subscription usage chart has been incorrect for more than 3 months now. The "minutes usage" section is ALWAYS stuck on "8 minutes used" and has been like this ever since I started using public mobile earlier this year. This is the same problem whe...
I have 14 gigs of data but when I’m not connected to wi-fi it won’t work. I have all apps in my cellular data menu turned on.Can anyone help me with this?
How do I register for a new subscription. Even though I have paid my public mobile bill it states my account is not active
Did everyone who just transitioned to Public Points from old rewards pay full price of their plan in 1st month?and then receive any referral points after renewal so the potential credits in 15 point allotments can then be applied to 2nd month going f...
Today i've had four calls "Call failed" in the middle of a conversation... I can dial fine.. I can speak for a few moments and then it gets disconnected with a "call fail" . and it's happened multiple times before.. not impressed... Any idea of a fix...
Hello, Based on my subscription, I was told that I would get a free SIM card. I paid $10 for the new sim card but have not received my discount/refund yet. Can you please help me with that.Thank you.
MY plan is Canada and US. There is no service in the US when i was working yesterday. I change my carrier 2days ago because i needed GPS in the US for work.
How do I change my 30 day subscription to a 90 day subscription?Is there an option to change Subscription length?
We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number. But I have not received any commun...
Hi all, I just switched to public mobile plan $29/40gb LTE. It's net speed really bad. Always shows LTE or LTE+ network. But most of the time cannot even open the app. On my previous network speed was 40-60 mbs, now on PM download speed is 2 -5 mbs.A...
Does anyone else have a problem with data not being available? My data constantly turns on and off, on and off every couple of seconds, then stays off for minute or so then flashes on and off again. I think I'm having trouble using up my data because...
Ok I am on the New Rewards!!! Account #1 ResultsWill go from paying zero to:Pay $15 plus taxesPay $15 plus taxes$15 cashed in rewords (no taxes).3 month average will now cost me $10 a month and cost will increase with a continuous loss of referrals...
HI All, i don't think physical sim was free earlier. So, the promotion of free sim card is back!! So, both esim and physical sim are now free with activation
I have not yet unsubscribed to Koodos. Can I use my present SIM card instead of getting a new one?
Hi everyone, just wondering why my subscription is not working. I cannot make a call or text and I cannot receive a call. When I try a call it rings but I get the message "call failed". I greatly appreciate any help. Thanks!
I had a eror in the last step (after I chose a phone number), and there is a follow-up message " Something didn't go right while activating your subscription", is there anyway to solve this problem?
i ordered an e-sim card with a plan of 29 per month, but my phone does not accept e-sim cards!!!!! and I can even activate my account!!!!!! there is no one reply to our question in the live chat!!!! so disappointed!!! spend so much time dealing with ...
Dear Public Mobile Customer Support,I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent changes introduced by the new Public Points program. Contrary to the promotional claims that the program would be ...
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