Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i already paid the FLASH SALE monthly fee ,and order sim card online. can i still active after the sale period??
Need help!!!!I started activation process for my mom but her phone keeps showing problem I tried using my phone but I ended finished the process using my mom. So the eSIM of her number added to my phone but I deleted the eSIM already is there a way I...
Hello,I am a new subscriber - I just subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan. There is no 50% discount applied. Please help.
I have a older SIM card from probably 2 years ago that I never activated. Can I use that sim card now with these current phone plans?
My phone number in Profile settings is the ported number but texts and calls are not working. Who do I contact, how do i open a ticket?
ive waited for hours and reset passwords but im still locked out! how do i regain access to my account?
Started activation process. However when I tried to transfer my number it shows it’s not a valid number my current is TELUS prepaid number. How do I solve this?
Hello, so the number port is complete. However when i log on to my PM app, it says my account is suspended. There was a power outage during activation so i had to do the proceds twice. Initial payment already made but its asking to pay again? Please...
I transferred my number from Fizz and got esim for public mobile. But when I set up esim, i might have selected wrong option. Now my sms is not working and iMessage as well. Can not receive or send sms.
I transfer from koodo and eSIM can not work for the whole day no net work and no message peade help me
Just ported my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well confirming port was complete. Got a SMS from Public Mobile saying the account number is wrong and that they'll reach out but I've receiv...
I ported to fizz and ported back to public today to get the 50% deali am now unable to receive calls. I can make calls but i see it switch to 3g
I was charged 40$ for a 20$ plan,as the promotion for the plan was 50%off for the next 24 months .And also for next month it is showing that i will be charged 43$. Looks like the promotion did not get applied. Promotion was valid till 26 January.
I received text request to confirm the number transfer and responded twice saying "YES" but nothing has happened. It looks my PM data eSIM is working but with no phone number. My number is still shown on the phone as part of the Lucky Mobile eSIM acc...
So I just activated the eSIM and it did not work, I transferred my number and no longer have access to it. Now I have no number and no data access either, i heard customer support takes multiple days which is not acceptable.
This started a number of days ago. We are in Florida with a US and Canada package with 20 Gbs.Also are not able to get my saved messages. or delete them. seems to cut out. my whatsapp seems to work ok.Is there a problem with pUblic Mobile?
I need to get receipts beyond the 180 days and the ticket to do so won't submit
My wife and I ported in to Public mobile today. I sucessfully responsed to a porting SMS, but my wife missed to respond to it. And now the connection is not working.Can you resend the porting SMS?
Hello,I am a new Public Mobile customer. It has been literally two days but now I can see much better plan and want to switch to it.
Hi I can’t login and finish my transfer to public mobile. I don’t have the app and I’m currently out of country can someone send me the QR code via my email?
Tried to port my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well. However, Public Mobile says the account number is wrong and that they'll reach out but I've received nothing yet. Is there a porting ...
Just activated am account,got charged twice,statement shoes 22.60 x2
I ported in to public mobile today. I chose 60GB plan with 50% discount for two years. However, it is charged $20 twice. Even the next estimated bill looks $40 without discount.
I still haven't received a text message to transfer my number from fizz after 8 hours. Is this typical?
Activated about half an hour, with erorr at the end of eSim activation. Showed me the error of I don't have active subscription or smoething, then I removed my old SIM and rebooted, and seem that error is gone from the app.However, I can't seem to g...
Hi, I'm trying to complete my eSim activation after paying for subscription, but the app (android) keeps looping to the login page after 2FA. I've tried uninstalling, clearing cache, setting default browser to Chrome, and resetting password. Please h...
PM how long does it take to active my phone? It’s been over 9 hours since I switched to PM and I still can’t use my mobile phone.
its wild that I have to come here to get some sort of help, I've tried everything I can to submit a ticket and its not working. I tried to transfer my my number from fizz and got an error saying the account number I entered was wrong.. I'm not sure i...
Hi, I activated my Public Mobile service and approved my number transfer from Freedom.I accidentally added and deleted an eSIM, and now there is no Public Mobile plan showing under Cellular on my iPhone.I’m unable to submit a ticket through My Accoun...
Hi, i went through the process of porting my number, however its showing on my public account that my current number is my active number however my number is active with fizz and my public account is still tied to the temporary number. I replied to t...
