Community

I accidently started a new subscription

I accidently started a new subscription when I meant to reactive my original subscription as my credit card stopped working and I needed to add a new payment method. I am stuck in the new activation process of the new subscription I accidently starte...

Missed 90 day resubscription date

Hi. I just missed my 90 day resubscription date as I am away travelling. 8 days overdue. I am still able to get a passcode to my number. Can I resubscribe using my old number. I heard there is a grace period. Thanks in advance.

Account payment

Hello, I forgot to transfer funds to the card used for payment of my Public Mobile phone service, and so the account was suspended last night.  This morning I added funds to the card and updated the payment method with the same card, but it's been ha...

Reactivate

I need to re activate my account but when I login it asked me to subscribe like starting from the beginning how to fix it 

Gmail login

I bought a sim card on january twenty fifth.Now I wanna activate or get into my account and doesn't recognize my gmail. @

Cannot update my CANADIAN VISA to pay Public while in USA

Public Mobile is blocking my Canadian address and keeps showing my temporary street American one which I have NEVER input Something about GOOGLE info!?!?. So it won't let me renew my CIBC card. How do I fix. Yes, "location" is off. 

I need to trade my 14.5 points for $6.25 now please

payments

I am a senior and in desperate need for help with Public Mobile payments. My phone was cut off because my bank issued new credit cards with new numbers and my payment did not go through. I have been without my phone for more than a week. I need to pa...

Verification Code Not Recieved

We have another public mobile account in our household and are not able to receive the verification code on that phone. We have attempted to transfer the number from koodo to public mobile and we are unsure if its complete. We realized that the numbe...

travelling

I will be in the uk and then Dubai area what is available for a 30 day plan

Bill credit increase to $20 from $15...

It was surprise that this was done i  back..?Its cheating...

Request for subscription receipts for Jan - Dec 2025 on a page for Tax filling

Hello,Request for subscription receipts for Jan - Dec 2025 for Tax filling on one page.Thank you.Olabode 

Where is my banked data?

I chose Public Mobile because of the promise that any unused data would roll over to the next month. I have not used ANY data, because saving it for content creation. I have been subscribed since May 2024. I should have hundreds of G by now. WHERE IS...

Please help me cancel my current account

Can I please also get a refund since I never used the planThank you

Missing voicemail icon in Phone app

After using a temporary travel eSIM, my iPhone no longer shows the Voicemail tab for my Public Mobile line. Voicemail works when dialling, but the iPhone integration is missing. This is not a device issue; I've followed all the instructions from the ...

Old email is no longer

I cannot get into a different public mobile account as the email has been disconnected and is not longer accessible.  I have not logged into the account since June and now cannot get into the account or to change password.  How do I fix this?  I trie...

Transferred number issue

HiI transferred my number from rogers last week but I have not message and voice message box yet. They connected to rogers yetBest Sina

SIM CARD

I tried purchasing a SIM CARD Online and I kept getting the message that the operation could not be completed. After 4 tries I checked my bank account only to find that I had been charged 4 times for a SIM card. I need a refund and I need a card to b...

Phone number not eligible for port when transferring from PhoneBox - have account number

I have an active Public Mobile account with temporary number.  Trying to port in my PhoneBox number.  Error: Phone number not eligible for port.  I have the account number from PhoneBox, selected Telus as provider.  PhoneBox confirmed it's portable, ...

My Account Drop Down

The 'My Account' drop down menu does not have any options and just seems to take me to another window that doesn't appear to be my account. It is stuck in a loop. I have tried clearing cache, going incognito, and I have also tried a different compute...

my puk code

Can i verify my puk code before i try putting the simm from my new iphone into my old iphonei have a puk code do not know it it has ever been changed

changing credit card information

My existing card has been blocked as it is lost. When I try to input the new card number it won't let me add anything but the postal code.   

Clarifying Canada us Mexico plan

Hii have unlimited canada, US and Mexico plan . I want to clarify that roaming to Mexico is free. 

I paid for the month during transferring process of my number but the transfer wasn't completed

So I would like to know how can I get my money back and cancel any further charge every month?

No more minutes with unlimited minutes

Hey,since today, when I try calling anyone I get an automated message saying ‘you have no more minutes’ even though I have unlimited minutes.what do I do?

Issue with New Plan Subscription Not Activated

I recently resubscribed to a new plan on my account, but it is still showing that my services are on hold due to the expiration of your subscription..Could you please check the status of my subscription and let me know when my service will be fully a...