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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1089 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29873 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41677 Views
  • 185 replies
  • 29 Bravos

I saw my credit card bill has multiple charges from public mobile

Just today my credit card showing multiple charges from public mobile and public pay parking!  I called the credit card company and it's from public mobile.    I pay my childrens phone bills and each of their monthly renewed accounts get charged unde...

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PCcookson4 by Great Neighbour / Super Voisin
  • 653 Views
  • 6 replies
  • 2 Bravos

Resolved! Service activation

I created an account for the first time, selected a plan, paid for it, but process fails at step 6 without explaining why. It says it wasn’t activated but my visa was charged. I went through the resume activation process but I get nowhere. How can th...

LCG by Great Neighbour / Super Voisin
  • 420 Views
  • 3 replies
  • 1 Bravos

My phone disconnects when I turn on hotspot

I'm travelling in the U.S. (upstate NY) and when I cross the boarder, I get 5G connection.  It seems to prefer T-Mobile.  I tried manually setting the network, but AT&T and Verizon both won't even connect. I turned  automatic mode back on and it conn...

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JThornton by Great Neighbour / Super Voisin
  • 565 Views
  • 6 replies
  • 1 Bravos

Resolved! Service on Hold

I have had two emails and a text telling me my account is on hold.  Now I have a text in french telling me the same thing.  My account is paid up.  I'm getting frustrated receiving these notices over and over.

PercyQ by Good Citizen / Bon Citoyen
  • 503 Views
  • 5 replies
  • 1 Bravos

Resolved! Transfer number

Can I transfer number from another provider to public mobile

Dainty1 by Great Neighbour / Super Voisin
  • 566 Views
  • 4 replies
  • 1 Bravos

Monthly subscription minutes used up

Hello,If I used up my 100 minutes of my monthly subscription and the payment date will be next week, however, i still have my Canada-wide minutes bundle that I bought before, so I can still use these minutes until next monthly payment date ?I can als...

nguyenmtl by Great Neighbour / Super Voisin
  • 453 Views
  • 5 replies
  • 2 Bravos

Recipients cannot hear me

Hi. I’m having issues where the person I’m calling says I’m breaking up/they can’t hear me but I hear them fine. I’m using an iPhone on Public Mobile. Issue is happening whether I’m calling a land line or other carrier or another Public Mobile phone....

Pat123451 by Great Neighbour / Super Voisin
  • 573 Views
  • 6 replies
  • 2 Bravos

I can not see my private message

Hello,I have a question. I just sent a few private messages to an agent. There were back-and-forth replies, but I can not find them. How can I have access to my previous messages? I appreciate you helping me in this regard.Best,Sara 

Paradisee by Good Citizen / Bon Citoyen
  • 892 Views
  • 13 replies
  • 1 Bravos

Resolved! Invalid SIM number?

I have an existing SIM card, but whenever I attempt to input it for subscribing, it tells me it’s invalid?

maetheunicorn by Great Neighbour / Super Voisin
  • 539 Views
  • 5 replies
  • 1 Bravos

Resolved! issues signing my husband up - only shows SOS in top right corner

I signed my husband up last night and tried porting his phone number over. I transferred my mom over and she was active in 1 hour. But I started last night at 10 for my husband and almost 12 hours now and he still has no service. My set up was done i...

Shnefany by Great Neighbour / Super Voisin
  • 481 Views
  • 4 replies
  • 1 Bravos

How to Transfer plan data used to a soon to expire data addon

I have a promo data addon with 0% used that expires soon.   My current data plan is 50% used.Is there a method to transfer plan data usage to one of the addons.The method of using plan data first, then addon data made sense when there was no expiry f...

Canoehead by Great Neighbour / Super Voisin
  • 395 Views
  • 3 replies
  • 0 Bravos

Resolved! New international plan available...

It's not quite a Canada-U.S.-Mexico that I was hoping for but it looks like they are mixing things up by adding 1000 long distance minutes to a small select list of countries. It looks like a lot of the plans have gone down in speed to 4G. Overall, n...

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eddieO by Mayor / Maire
  • 1524 Views
  • 13 replies
  • 3 Bravos

Not receiving calls from landline numbers

I have used public mobile for more than a year now, but I still have problems receiving phone calls from landline numbers. From the cases I know, E.g. phone call from school office never reached me and I never get a missed call note. It didn't even d...

Nadiaz by Good Citizen / Bon Citoyen
  • 356 Views
  • 3 replies
  • 0 Bravos

New subscription

Hi . I change my subscription to 50g in month, And it should have been activated today with the end of the previous period, but still the same plan as before has been activated for me.why!!?

4g not displayed on my phone.

Just curious. I subscribe to a 4g plan but my phone only shows “lte or 3g”. It’s an iPhone 11 that is currently updated. Anything I need to do or is this normal? Thanks in advance. 

chris_p17 by Good Citizen / Bon Citoyen
  • 295 Views
  • 3 replies
  • 0 Bravos

Can’t sign in

I lost my phone and got a new one and am trying to set it up again. I can’t sign in without the OTP sent to my lost phone. I can’t do anything unless I can change the phone number the recovery number goes to. Because to sign into my email to get it s...

Daph004 by Great Neighbour / Super Voisin
  • 411 Views
  • 5 replies
  • 0 Bravos

Continuously network connection issues

I've been with public Mobile for a long time now. I'm suddenly have continuous network connection issues. Very bad reception and roaming where I didn't use to, with it on or off. I even swapped back to my old phone that used the same sim and having s...

Rdub by New in Town / Nouveau en Ville
  • 531 Views
  • 7 replies
  • 0 Bravos

Cannot sign in

When I open the app it says it's under maintenance for the past week and when I try to sign in on the website i get a error saying forbidden 

bubba78 by Great Neighbour / Super Voisin
  • 323 Views
  • 3 replies
  • 0 Bravos

Subscription not activated

Hi, I created an account for the first time but I go in loops on step 6 of activation. It says it wasn’t activated but my visa was charged.how do I connect/activate  my eSIM 

ConnorRob21 by Great Neighbour / Super Voisin
  • 198 Views
  • 1 replies
  • 0 Bravos

Resolved! esim trouble refund

I have been having lots of trouble with the esim not working on my phone and have had to buy another esim on June 24th and then today August 8th again when it stopped working. I'm wondering if it's possible to get refunded for these two esim purchase...

Kjhc by Great Neighbour / Super Voisin
  • 332 Views
  • 2 replies
  • 1 Bravos

Porting number from Bell MTS

I'm going to sign up and transfer shortly from a Bell MTS account. To port my number should I use the account number that shows on the top of my BellMTS bill or should I use Mobility Bill Number that shows up on the mybell site? Or does it not matter...

Siliron by Great Neighbour / Super Voisin
  • 281 Views
  • 1 replies
  • 0 Bravos
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