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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2439 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17693 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28756 Views
  • 184 replies
  • 27 Bravos

Resolved! Issue with MMS from Android to iPhone

Hey guys, I have a quick question. I was wondering that whenever we try to send a message from Android to Android, who has RCS messages activated, they can receive the MMS, which can be a photo or a small clip. But, when I'm trying to send a message ...

Shubh2023 by Great Citizen / Super Citoyen
  • 2815 Views
  • 8 replies
  • 0 Bravos

Resolved! What if my phone breaks and I have an E-SIM...

Say I lose my phone or if it breaks, loging into my account requires a verification code through TXT. How can I log into my account is I can't get the verification code to buy a new E-SIM. Thanks.

RichardDupuis by Great Neighbour / Super Voisin
  • 331 Views
  • 4 replies
  • 0 Bravos

Cannot update VISA autopay card

My VISA card used for autopay recently expired. I have attempted to change the information online using the update function several times and every time, it fails. I need to accomplish this in order to ensure my payments go through and there is no in...

MyrtleCove13 by Great Neighbour / Super Voisin
  • 259 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I go about cancelling my Public Mobile plan?

With this forced changed to the new points plan I will be paying more now and I will be switching to Freedom Mobile.I want to know how do I go about cancelling my Public Mobile plan and account? 

iamcdn79 by Good Citizen / Bon Citoyen
  • 934 Views
  • 15 replies
  • 4 Bravos

Resolved! Does Suspending Subscription Lose The Plan?

I am currently on a promotional plan (now out of market) and I don't want to lose this plan. In the future, I will be travelling for 30 to 60 days at a time, so I am wondering if I suspend my payment, will I lose my plan, phone number, and account? I...

amaso by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 1 Bravos

Phone not ringing on incoming call

I am in Florida and find my phone does not ring to indicate an incoming call when the caller is Canadian phone also in Florida, I can call them with no issues. Any ibeas

Bruce88 by Great Neighbour / Super Voisin
  • 303 Views
  • 4 replies
  • 0 Bravos

No 5 g network

I just got my sim card activated today, which is supposed to be 5g capable.... however I got to my network settings and there isn't even an adoption for 5g! Only lte.  What gives? 

Jerrica by Good Citizen / Bon Citoyen
  • 346 Views
  • 6 replies
  • 0 Bravos

Re-evaluate your time in the Community

With the most recent announcement regarding moving everyone from the Legacy Rewards system to the new Points system will you be less likely to assist customers in the Community?

Holiday888 by Good Citizen / Bon Citoyen
  • 824 Views
  • 13 replies
  • 5 Bravos

Cancel account

Hello,  I just activated an eSIM for another provider but my account is still active.  How do I cancel it.   It obviously didn’t reroute my number as it should.  

Willow23 by Good Citizen / Bon Citoyen
  • 174 Views
  • 2 replies
  • 0 Bravos

Anyone else with signal & speed issues?

Like DeJa Vu...can't believe I'm having to write this again. I guess I've just reached that frustration point and feel the need to vent & to see how many other PM clients experience the same BS as I have to deal with.  For starters the whole log in p...

Fedupclient by Good Citizen / Bon Citoyen
  • 375 Views
  • 5 replies
  • 1 Bravos

Resolved! Switching from old public rewards program

On the app it says I will get 1 point for each month that I have been with public mobile, but in the new communication it says the welcome reward is only 5 points. Was this previous benefit removed?

Saintly92 by Good Citizen / Bon Citoyen
  • 679 Views
  • 2 replies
  • 0 Bravos

SMS sent to phone not received.

-First , Yesterday with the maintenance closure I could not reach my account and I got cutout by the 24h limit !!-Second, for SMS not received . --When I want to ''Open a Session'' , to log in to my account P.Mob ask me '' send the 6 digit Number to ...

Chrisgo48 by Great Neighbour / Super Voisin
  • 312 Views
  • 4 replies
  • 1 Bravos

FORCED move to new points from old rewards

Will PM offer a $25/mo 50Gb CAN US plan for legacy users, please? I will lose $50/yr from loyalty, and lose another $24/yr from auto-pay? This is another way of saying you are increasing my plan by $7/month, with no additional value? All my referrals...

Y4J259 by Model Citizen / Citoyen Modèle
  • 604 Views
  • 8 replies
  • 6 Bravos

My phone displaying 5g+

For the first time since joining PM in the fall my phone (iPhone 14 pro) is showing 5g+ today. Is this new for PM or did the 5g plans always have this? I’m not in a different location than I normally would be. I did a speed test and it was 263 Mbps. ...

mrsblondee by Great Citizen / Super Citoyen
  • 647 Views
  • 6 replies
  • 2 Bravos

Forgot email address for one of my phones

Hello,I forgot the email i used for one of my phone numbers. Now the credit card is expired and my account is suspended. I can not log back in to update payment info. When I  tired to recover the email address by enter my phone number, it send me a l...

MMS won't send pictures & can't upgrade to 4G from 3G

Tried moving SIM card into my old phone and MMS wouldn't send pictures either. Nothing wrong with my phones. Telus MMS network refuses to handle my pictures over a month now. Can anybody help me send pictures. And I'm waiting today for Public Mobile ...

Outside2 by Great Neighbour / Super Voisin
  • 400 Views
  • 6 replies
  • 0 Bravos

Need more detail regarding Promotional Canada US Plan (75G)

I'd like to sign up for the Promotional 75 GB within Canada and the US Data Plan at 5G Speed Plan.  I'm hoping that someone has used this service in the US and can answer a few questions.  Details seem to be purposely vague. - Who does Public Mobile ...

Sledhead by Good Citizen / Bon Citoyen
  • 410 Views
  • 6 replies
  • 0 Bravos

not receiving 4gb

I have not been getting 4 gb as per my contract.I have only been getting 2gb ###-###-#### 

52-safety by Great Neighbour / Super Voisin
  • 143 Views
  • 1 replies
  • 0 Bravos

Calling

I can’t call out it’s telling me that I’ve used all my calling minutes when I have unlimited minutes how do I do

Ameade1 by Great Neighbour / Super Voisin
  • 237 Views
  • 4 replies
  • 1 Bravos

Resolved! "System error, try again later" when I try and update expired payment

I see a "system error, try again later" MSG when I try and update my payment information.i have tried to update my payment information on the web interface in chrome and Firefox as well as through mobile, chrome, Firefox, as well as through the andro...

Willmm by Great Neighbour / Super Voisin
  • 336 Views
  • 3 replies
  • 0 Bravos

Data is not working

My data is not working after having my phone on airplane mode for a month. I have toggled airplane mode on and off, powered off and on, restarted the phone. Data still isn't working. Help.

Marigold1 by Great Neighbour / Super Voisin
  • 259 Views
  • 5 replies
  • 1 Bravos

How to complete activation

Hi, I signed up two days ago and I have not finished completing my application and now it won’t let me move on.  I have changed my password many times and when I keep moving on when I’m logged in it says account not activated, so how can I finish it....

Banana24 by Great Neighbour / Super Voisin
  • 126 Views
  • 1 replies
  • 0 Bravos

Public Mobile App Not Working

For the past week, my PM App has not been working. When i open the app, it starts at the Log in page where it automatically signs me in. But the "My account" and "my rewards" page displays a blank white page. And wont update no matter how long i leav...

AK32 by Model Citizen / Citoyen Modèle
  • 480 Views
  • 7 replies
  • 0 Bravos
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