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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! When to receiving the $10 referral credit

Hi, I just joined Public Mobile on Sunday. I used my friend’s referral code during my subscription. When do I see the $10 credit in my account?

Resolved! Why do i constantly have dead zones, in both my phone service, data .I am soooo fed up with this pro

Lousy coverage

Refund

I accidentally paid twice when I changed my subscription!!

Kawartha Lakes Ice Storm 2025

Hello - can you offer an update on public mobile coverage in the Kawartha and Peterborough after the ICESTORM (March 28 - April 1). We have very little to zero coverage (Fenelon Falls, Bobcaygeon, Peterborough). Of course hydro is out in many place...

Not receiving calls and text!

I m not getting incoming calls and text on my new transfered public mobile

Esim

I’ve installed the eSIM into the phone using the IMEI and to my surprise it went to a different phone , now I have I have 1 phone with 2 numbers, so I deleted the eSIM , and my partner couldn’t have service anymore for days now , I’ve contacted suppo...

Resolved! Removal of the 3G

Hello, I have a ZTE bladeA7P cell phone, my phone company (Fizz in Canada/owned by Videontron) tells me my phone will not work with the removal of the 3G but if I look at other companies like Telus or Virgin Mobile it says it will work. Can someone t...

Resolved! Need help with my e sim

My e sim was installed and did not work- removed it and now I can't get back into my public mobile account because I can't get the code in my texts

Resolved! CAN-US-MEX 35$ Plan

Hello,Currently I have a 29$ /40GB plan in Canada.I'm planning a trip to Mexico for a week. What plan / subscription would you recommend?What is this "CAN-US-MEX - 35$ Plan"? Does it work as a roaming? Would I be able to use it from Mexico? Data + ph...

No incoming or outgoing calls

For the past 2 weeks my galaxy a20 will not dial out or receive any calls. In and out texts still works fine. Done hard reboot etc and no changes.

Resolved! Failed Account Access

I am stuck in an endless loop trying to log into my account to change my subscription plan. I am always asked to "resume activation" when I am a longstanding user. Can't get past the new user onboarding screens.

Resolved! Issues After Porting My Number to Public Mobile, no date, no message

Dear Public Mobile Support,I ported my phone number from Koodo to Public Mobile last night, but I am experiencing several issues:I am unable to receive 6-digit verification codes.I am not receiving any text messages.My mobile data is not working.I ha...

Resolved! account number

Where is my account number?

Resolved! Can’t Access Account

Hi,I have made a payment through voucher and now it’s still showing my services are suspended and now i can’t login to public mobile. It is saying you are not authorized due to security reasons.

Resolved! internet problem

Internet problem in my area, many times I can't access the internet on my phone even though I have 5G, I can't open pages or Facebook. I have a Samsung S25 Ultra.

Transfer number

When I try to transfer my PM phone number to my new phone the PM website and app say it is not a valid Canadian phone number.

Error in transferring number now no cell service

Hi there,I switched to Public and in the waiting period to transfer over my phone number a message popped up saying “error in transferring number “ and now I have no cell service.please help.Emily

Resolved! Returning Canadian needs a data plan for three

I will be returning to Canada in mid-June and need to set up data for three adults. My daughter, lives in Toronto, has a data plan under my cousin's family plan. She will be moving out and must continue using her phone number with a new plan, under ...

Resolved! Reverting a phone number transfer

I tried to port my old number to Public Mobile (which failed/is stuck since my older number didn't have an active plan). Now my Public Mobile account/app shows that old phone number. But now I don’t want the old phone number anymore and just want to ...

Resolved! Porting Problem

Hello community, please help its been twelve hours since I ported my number from Chatr to Public Mobile. I responded "Yes" to sms when asked to approve the transfer by Chatr. Why is it taking this long? I created a Public Mobile account already. Th...

New account activation

I am trying to login to my new account for the first time. I just activated the sim card. I get the 2FA notification that an sms message will be sent to my current phone number but I am not receiving any sms. I don't think the sms is working?

Made payment to account with a discontinued phone number by mistake

A few months ago, I changed my phone number. Today, I logged in to the account with that old number by mistake. I made a payment to change the type of subscription to the old number instead of my current (new) one. How can I get that payment refun...

I want to reduce the number of rings before voicemail

Help! Fix IMEI number

I am trying to port my phone number. I registered an account with Public but missed one digit on my IMEI number. I don't know how to get this fixed. Can someone help me???

Locked out of my account and number not being transferred

I signed up for Public Mobile and transferred my number from Bell to Public Mobile from e-SIM to e-SIM, but the request was cancelled, and without the number being transferred, I can't receive the code to verify Ever Safe ID. It's such a mess, especi...

Resolved! I lost my phone and can't login to public mobile account without 2 factor authentication

I lost my phone and can't login to public mobile account without 2 factor authentication. I also can't change the shaw email linked to my public mobile account because shaw webmail doesn't work anymore. Please help.

Can't login to account have had for several years

Why, when I login to the public mobile account that I have had for several years, it just wants me to finish activating the account? I have an account and the phone number still works.

Resolved! old Huawei phone cannot receive 6-digit code to confirm transfer of telephone number from Telus

my old Huawei TEXT function has crashed and the whole system is crashing. I have a hard SIM card in a iPhone12 but cannot transfer phone number because Huawei cannot receive 6-digit code to confirm the transfer from Telus to Public - HELP

Just bought plan, activated, no service. Can't receive sms code

HiI just bought a plan, and it was successfully activated and I got emails confirming my new phone number that I selected and that it's all good to go.After payment completed, last instruction was to go download the app and activate the SIM and compl...

Using US credit card

The online form to change payment method or add a card will not accept my US credit card. I remember this happening when I first signed up for this account. This is my only credit card...what do I do?

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