Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good evening, trying to port my number from fizz to PM and running into issues. At first the eSIM on step 6 was failing and I closed out the app and restarted and I got a text from fizz asking for permission to port my number which I said yes. App cr...
Hello, I tried to activate my plan and it says subscription not activated and to contact an agent for help. I attached a screenshot of my issue.
I can’t activate my eSIM now. I can’t use the app as it keeps asking for a code sent to the number that’s deactived!! Help please someone how do I find someone??
I tried to subscribe to the flash sale of 50% off $40 for 60GB but it just presents me with the regular rates of $40 for 100GB. How do I get the flash sale?
I am an existing Public Mobile customer and my plan is $50/month. I would like to switch to a $20 plan but the only option available to me are the $50 plan and the $40 plan. What do I need to do to get the $20 plan???
I got the screen "Subscription not activated" Something didn't go right while activating your subscription. Click below to contact a customer support agent I try 3 times already, which shows the same screen, so what is my next step?
Hi, I transferred my Fizz Canada number to Public Mobile yesterday. However, I can only make a call, and use the internet, but I cannot receive any message. ( I received a message saying that I entered the incorrect account number of my previous prov...
I can't enter my 8 digit Fizz account number, and when I put 4 leading zeros - it gives me an activation errorCan we please fix this?
it's about activating eSIM. I haven’t successfully installed my eSIM, have issued a ticket via App, previous carrier cancelled the service and now the new one is not starting by all means. What can I do? How long shall I wait for any response of the ...
Activation failure, how to resolve?
hi, I transferred my mobile from Rogers to public mobile via eSIM. At the beginning, outgoing calls work, but incoming calls and SMS still do not work. So I tried to delete the esim and install it again, but the eSIM QR code can't work. And then l ca...
hi, therei transferred my mobile from fizz to public mobile, outgoing calls work, but incoming calls and SMS still do not work. it’s already over 24 hours, please help me resolve this issue.
The calls to my number are received by old service provider (Speakout)’s SIM card, and the messages sent to my number are received by newly activated Public Mobile eSIM card. Both old SIM card and new eSIM card can make calls and send messages with s...
I’ve got promotion for 24 months and I can’t see it on my new subscription that has been chosen
I have transferred a new number into my account after I installed the eSIM and now there is no service any more. I like to have the previous number back to my account and activated.
Hi team,Please help me as my credit card got charged twice when I activated the service.Is it normal? Would it be reversed later for the extra one? Thanks!
Hello I signed up for the $40 50% off plan on Friday evening and now I don’t see it on my account anymore as an existing customer. What happened ? I made a ticket, but no one has responded as of yet
Please help me refund. I have not used any service. Please help me refund
hi, therei transferred my mobile from fuzz to public mobile, outgoing calls work, but incoming calls and SMS still do not work. it’s already over 24 hours, please help me resolve this issue.thank you very much.
Need to create a new port request and send a message to me
If I purchase 1,000 minutes of international long-distance calling, is this a one-time charge or a monthly recurring charge?If I don’t use all 1,000 minutes in a given month, can the remaining minutes be carried over to the next month?Do these 1,000 ...
Hi, I’m trying to port my PhoneBox Canada number to Public Mobile.The online port-in keeps failing, and the app freezes after login.Could you please help me with a manual port-in?
I am an existing user, but I am not being offered the option to switch to the new plan that is being offered by public at a 50% discount.This feels unfair and makes me feel taken for granted, so I wanted to check if there is any support available tha...
I have Submitted transfer number but didn’t receiver any confirmation sms but able to see public mobile network and can use it but incoming messages and calls are not allowing
I received a confirmation email that my subscription is active, more than 5 hours have passed, but the transfer of my number still hasn't happened. Is this normal?
I opened a ticket (Ticket ID:618128-423) since yesterday but has not received any response from your team yet, but everyone opened a thread seemed to be getting a response here so I’ll post it here. I would suggest your system to have a better custom...
WHERE IS THE PROMO CODE FOR YOUR FLASH SALE TO ADD TO CHANGE SUBSCRIPTION? I've been a subscriber for years......and now this is aggravating to not acquire your sale. I don't want to be charged for higher subscriptions from your offer, as too many sc...
I subscribe to the flash sale. Ordered a sim card but it will arrive after flash sale is finished. I want to cancel subscription but now i only have the option to activate the sim card. Im stuck. Can i get someone to cancel my subscription and not sh...
I am subscribing to flash sale, I went through all the steps in the app to complete the activation, it gave me an error for Kodoo prepaid numbers transfer please contact customer support. Can some one help me out?
I just purchased a Canada-US-Mexico plan yesterday and made a call to the USI get a recording at the beginning saying this call can be subject to long distance chargesWhy is this happening. I thought long distance calls were included in the plan
