Community

Do you need to bring your own phone to public?

New here. Do you need to bring your own phone to public? If yes, any suggestions on where best to bring a phone for low/no cost?

Cant log in

Hi. I’m frustrated. My cc that normally auto pays was compromised so I cancelled the card. My payment didn’t go thru with PM, now I have no service. trying to log in but I’m not getting email verification code & it says all my log in credentials 1) a...

Can not make calls

SpoilerWhy can’t I make or receive calls? Why is there no number you can call and talk to a human? Why can’t I make or receive calls? Why is there no number you can call and talk to a human? 

Phone Number hacked

I need to contact an agent because my phone is hacked. 

Need phyical sim card

How can I get a physical SIM card for 647xxxxxx. Activated with eSIM but it’s deleted Edit by Dunkman: removed personal information 

ticket with a customer service agent

I have opened a ticket with a customer service agent 3 hours ago. Nothing happened till now. Where can I check status of the ticket?

Personal vs Public

Some of my contacts aren’t able to call me. Goes straight to dead zone. When I was going thru the process of switching to Public Mobile I mistakenly ticked the wrong boxes between Personal and Private (think the second choice was private). Anyway, I ...

Intermittent Outgoing Calls

Hello! My mom is a new Public Mobile user and has for the past few weeks been dealing with intermittent outgoing calls. For some reason, when calling other Public Mobile customers, her phone doesn't ring, even though their's does. So sometimes she ha...

RCS cannot download attachments or send/receive messages

I am on an old phone with Android 9, when I receive RCS attachments, either via wireless or through data, there is no way I can download an image. I click the download then it spins forever but nothing happens.I checked my profile in messages, and RC...

Transferring my number to public

What info do you need to complete the number transfer?

SIM card

Hello, My current plan is $15 per month for 250MB data at 3G speed. If I am going to upgrade to one of the 5G plans, can I still use the current SIM card? Thanks. 

Invoice

Can 2 subscriptions be invoiced on one invoice?

Getting no reception over time

I noticed for the past few weeks at work I would not be able to make calls back home due to not having a signal, and that in the break room my connection would work but still be poor at times (last shift it did not work at all, except for a few insta...

Can't make calls after changing subscription plans

I recently changed my subscription plan from the 23 dollar Canada wide one to the 29 dollar CAN-US-MEX one. My subscription changed April 19 but I still can't make outgoing calls. I can still receive incoming calls, though. My data works. My text is ...

logging in to the app

When trying to set up a subscription and logging into the app, all we get is a blank white screen on the eversafe.id.telus.comWe have deleted the app and reinstalled it, all updates are done on the iphone.  What is the solution?  This has been asked ...

Re: Subscrition not activated

@CSA_PM wrote:Hi @ Hc8  Thank you for your patience. I will message you in private... Hello @CSA_PM I just wish to understand better to help educate myself and other members who volunteer their time helping others. If you message a customer in an ope...

Subscrition not activated

Subscription not activated.  What happens to get it activated

Subscription active, but no data or calling

Ive activated my Sim and am getting the message insufficient balance while I got the email confirmation ive re activated my account.

phone number cannot be reached.

Need help

Need help with switching over from Koodo to Public Mobile. I was instructed to choose a new number temporarily so you could do the switch over. I did that on Thursday and I’m not switched over yet. Can someone please contact me. 

International calls impossible to connect

I just bought minutes to call from Canada to Colombia. When I dial the number it says 11b1 your call cannot be completed. What do I do?

Billing Enquiry

Hello Public Mobile,Would you consider to re-evalute my price of my current plan? Been a customer to Public Mobile for so many years. Interested if you would change the price of my current plan to $15.00 flat including taxes.  Regards, Mark xxxxxxxxx...

No access phone number

Hello I don’t have access to my phone number only my email and I need to connect to my account what can I do. Thanks

Transcript of Text Messages

Is it possible to get transcript of text messages via email? 

Phone was stolen

What do I do?

payment

My credit card number changed and missed a payment. I want to give my new card number and continue my service.