Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Public Mobile Community,I’m having trouble submitting a support ticket through the website. The submit Ticket button is greyed out and unresponsive, even after I’ve filled in all the required fields and described my issue to the SIMon chatbot.Here...
I tried porting over from Roger’s yesterday. Stuck at activation step as I picked eSIM but now says incompatible (s20 plus). I really want to get this set up before tomorrow as I’m under my daughter’s plan with Roger’s and she wants to switch too. I’...
Bought the 60gb/month half price promo but am unable to activate eSIM.
Hi everyone,I am interested in taking advantage of the current promo, but it seems like currently everybody is facing problems (porting, double charging…). Is the risk worth it? Any advice?Also, I am currently with Koodo Prepaid, and I know porting b...
thank you
I just subscribed to Public and transferred the service to my phone number but i didn’t on a different device. Now i delete it and can’t to setup on my cellphone
Hi,I’ve completed the payment successfully, but my activation is failing at Step 6 (Activate) while transferring my number from Fizz to Public Mobile using eSIM.It keeps showing:“Subscription not activated. Something didn’t go right while activating ...
i received a message said i put the incorrect number, and someone will contact me, may i know how long they'll contact me to resolve this problem?
i ran out of data early, how do i renew my subscription early, i dont want to change the subscription, currently on 5g 100gb
Hi everyone,I just joined Public Mobile today to take advantage of the 50% off Canada/US/Mexico plan for 2 years (the $20/month deal). However, I’m running into a major billing issue and wanted to see if anyone else is facing this.Here is what happen...
I have ported my number from telus 7 hrs ago it shows my account is active but still cannot make or receive calls or texts
It happened me too, I joined at 3:15 PM with around 36 people in queue. It was finally about to be my turn at 4:55PM with 3 people ahead in queue and then suddenly I am back at 40 people ahead of queue. I am re-thinking if I should join PM or not.
Getting a Invalid SIM card number, please try again.when I entered my sim card
I activated my account on Jan 25th and didn't get the 50% off for 2 years from the flash sale promo?Why not? Can Public fix this? I am still getting charged 40$/m.
My old service provider can not be found from the list so that I am not able to proceed to transfer phone number. How to work out this issue?
Hello,Can you give me a contact to call for transferring to PM from Fizz. I added 0000 to my fizz account when doing transfer and also replied YES when asked by FIZZ. My number is still not fully functional in PM and Fizz has already confirmed the nu...
Please help, I called the number and they said they fixed my issue and i will have service in 90 minutes but it still doesn’t work and i can longer reach them.
In order to take advantage of a Flash Sale (after being with Public for 3 days!) I created a new account and subscribed to the new plan. When I try to retrieve my phone number from my more expensive account, I get a message that the phone number is n...
I WAS WAITING FOR 2 HOURS AND 48 MINS IN THE QUEUE AND FINALLY IT WAS MY TURN. THEN YOUR AMAZING LIVE CHAT APPLICATION SUDDENLY PUT ME BACK TO THE END OF THE QUEUE AND SHOWED ME THERE WERE 58 PEOPLE AHEAD OF ME. IF YOU CAN'T HANDLE THESE TINY FUNCTIO...
Hi, when I trasfer my number to Public.I was told by text that the IMEI number is not correct, and my tranfer could not be completed.Now how can I re-intiative the transfer process?Thanks.
I have just transferred form chatr. I can access to the internet. However, i can not make or receive any phone call. I can send out SMS but can not receive them.
Same here. And no one contact me since then. I don’t know what to do next.
I read from someone else's post yesterday that they were having issues where you were asked to pay once at the activation of the subscription, and then when you open the app to start the activation/porting process, it says that the subscription is no...
Hi, I transferred my number from Virgin Mobile Last night, and it wasn't successful. I tried reaching out to Cs_agent in the morning but didn't receive any response back. Please resolve it.
Never-ending loops of error messages and nonsense. What a horrific experience so far. I signed up 2 days ago but yeah it didn't work. Like everyone else apparently. Took my money, no functions like calls or texting working.
i have issue when transffering my phone number from Fizz, it didnt come through and no one contact me. fizz said my acount is still activate on their end and my new number at PM i dont know if that succeed or not. Can someonw help me?
I just created an account with PM. I supplied my old phone number which has been transferred from lucky mobile to public mobile. For some reason the esim is not downloading to my phone, I have used esims before so know my phone is compatible. The QR ...
Hi there, I installed the app, tried to activate my subscription and got stuck on step 6; -"SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE ACTIVATING YOUR SUBSCRIPTION,CONTACT CUSTOMER SUPPORT AGENT-Please help.Thank you. Abby Yeap
So I recently subscribed for another month, thinking I would be able to change my number again. But after I subscribed, I went to Change the number and was told I’ve reach the maximum times allowed to change my number. I want to cancel my plan and ge...
I have to get a new one cause I broke phone and I now have and old second phone with new sim card and I want to set it up with same phone number adn dont know how to do it
