[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SIM becomes blocked every so often
Hello everyone, After last Friday's tornadoes near Ottawa, my phone gets its SIM blocked every so often. If I reboot the phone, it starts working again. So I guess it really isn't blocked?? My account is up-to-date, not behind. Any ideas? Anyone...
Phone been stuck on searching
Out of the blue my phone will just say searching which means no calls and no texts no data. What ive already tired. Reset Network SetttingsUpdate PhoneBought a new sim card phone works fine on wifi and everything this else is sound strictly the carr...
Suspended account and just paid and now it says I didntt
I suspended my account a couple weeks ago due to a stolen phone and just got a new phone and Sim and switched my number over and just paid my balance with a voucher and now it's saying that I still owe when I don't it was only suspended for 2 weeks?
Payment top up
Hi I just topped up my account and charged the full payment of 120$ with another 120$ to come out oct 18. Can someone please adjust the top up amount?
Locked out
I’m locked out of my account!!!!! have been messaging moderators.. no one will get back to me there is no number to call. I’m ready to just switch providers I can’t get any help. I love public mobile, but I’m really getting frustrated. Or do I have t...
Temporary account reactivation
Hey mods! I recently transferred to Koodo mobile using the JOINKOODOAUGDATA promo. Koodo however, made an error and my activated SIM card did not arrive until after my Public Mobile plan expired. I now have the Koodo SIM and have activated my account...
Virgin tries again
Interesting Virgin tried to get me back yesterday with an offer of $100 off my phone plus unlimited province talk and text plus 4 gb for $45 or 5 gb for $55, I kept having to tell him I wasn't with Koodo but Public and my plan won't go up after a yea...
Resolved! Is Sri Lanka included in $15 400min add-on
Is Sri Lanka considered part of India with respect to the internation LD add-on? Quote from Knowledge BaseInternational minutes are supported for calls to the following countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South...
Switching to Koodo Offer
I got a switching to Koodo message and it appears really attractive to me. Currently I am on $120 90 days PM plan. I just prepaid $120 like one month ago, which means I still have 2-month usage left. What happened if I switch to Koodo now? Will I los...
Resolved! could not receive any incoming calls and messages
I activated SIM yesterday morning. still could not receive any incoming calls and messages. Could you help me? thanks
Add on confusing new please help
Ok so I bought the 8gb data plan for 50. I have used all 8 GB. I want to add more data on by paying again to renew I live way in the Bush and need my data to game with how can it work as it takes me in circles
Shady Koodo Marketing
I'm all for promotional offers when they're clearly marked as such, but some of the stuff coming from Koodo is downright deceptive. I've referred a handful of people to Public now, and helped all of them get their accounts set up. Two of them have re...
Resolved! My Phone plan SUDDENLY says I don't have talk included, when It doesn't expire for 2 more weeks
Just tried making a phone call and I can't. My 120 day 12GB, Unlimited Prov calling plan doesn't expire until October 15th. The only thing that has changed is I had started the port to Koodo offer yesterday, but never completed the process. Can someo...
Stop paying for a month but have credit in my account.
I would like to stop my account from renewing for 2 months. Last month I removed auto renew but the account still renewed. Is it because I have funds in the account that I must renew every month until my balance is depleted? Thanks
double payment, can you help me please?
I would like to use plan 10CAD/30days. Why charge 49CAD + 10CAD? HELP ME PLS??? Hi Mods,Can you help me pls?I would like to use plan 10CAD/30days in this time.But I dont know why PublicMobile charge me so much??? (49CAD+10CAD)Thank you very much for...
Doing the math... should I or shouldn't I?!
For the first time since I've been with PM (Aug 2016)... I've used up my data before my renewal date. I am currently on a 90 day 3GB LTE plan for $111. It breaks down to $37 every 30 days, not including any rewards or taxes. The renewal date is Octob...
Resolved! Plan Change Extra Charges *Urgent* YIKES!
I recently switch to Public Mobile and I accidentally chose the 1GB plan instead of the 500MB that I originally wanted. I chose the change plan now option, which I didn't know would cause me being charged twice. I just started and I already paid twi...
Resolved! what happens when usage more than plan limit
I have 500MB, and wonder what happens if I use more than this monthly limit? Will I be charged extra or data stop working?
Blocked out
My mom registered the account and didn’t tell me the answer to the security question, we tried a few since she forgot and now I’m blocked out. I need to pay by tomorrow, what do I do??
canceling old service
Hi dear， I activated my public mobile service for almost a month already, but when I tried to cancel my freedom service, they said I need to provide public mobile a certain number to keep my number . My friend transferred from wind before but they di...
Resolved! US Roaming Data with $10 PM plan
Activated a new PM account on the $10 50min/50sms plan. This plan has no data included and without domestic data add-on. Would data work in the US with US Roaming data/bundle without adding domestic/canadian data add-on?
Unable to view or change plan in self serve
Currently, there are no plan details on the overview page and clicking the "change plan" button doesn't show anything for the current plan and there are no options for new plan. When going to the current plan details page (same with going to "plan an...
Unable to login
Hi,my retailer registered me with a spelling mistake in my email adresse. Unfortunately I cant login into my account now to renew my plan. What should I do now?
Resolved! Calls going directly to voicemail of old carrier.
Incoming calls are going directly to voice of my old carrier. I transferred to public mobile 5 days ago. It was working when I first switched.What do I do?
Port out of PM to Koodo, $$$ reimbursed or refunded for 3 month sub?
Good afternoon, Just thought I would ask before I did the port over and lost out on $100. I am moving to Koodo for the 8GB/month and had to renew the contract on the 25th for PM. I would like to know if any type of credits or reimbursments can be ap...
Network PUK code
I have a Galaxay Samsung A5 phone. I had the unlock code for the SIM and I tried to unlock it and after the 3rd try it is asking me for the SIM network PUK. I need to unlock the network but after talking to my previous carrier without any resolutio...
DATA ISSUES
I reset my data bought 1 Gb I'm at 600 mb and says %95 ?!?! Where did the other 400 fricken mbs go? I paid $30 for this crap and all because I can't even change my plan this is the biggest scam ever
Payment problem and Plan Change
Good afternoon, I'm trying to reactivate my account by making a manual payment, but it keeps telling me "I have enough balance". My auto payment didn't go thru on the 24th so I'm trying to fix this. Also, I would like to change to the new plan of 6GB...
Number not working properly
I switched my cell number from virgin to PM and now i cant receive calls and some texts, i can text out and i can call out. I'm not sure where to go from here please help!!!!
Text stopped working after data ran out?
Hi all,My wife used up all her data for this cycle. The problem is that with her plan she has unlimited international texting so it should still function, correct? It is an iPhone so does that mean we have to turn off iMessage to get it to text until...
