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Activation done + got the porting msg and within a few mins, old provider's network vanished, will change the SIM card now! 

Update: It just got activated. Waiting for the porting message from old provider, thanks for the help, guys : )

So in the app, its showing this again, should I try again?   

So I just texted them with my old phone number & old account number, whats my next step?

using the app, and just before it could be activated at the last page, while it buffers for activation & then initiate transfer, it came with error message Subscription not activated. Something didnt go right, pls contact customer support