Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not sure if it's a typo or a system glitch, but basically when you run out of data, system says you're throttled at 256 kbps.Should be 512 kbps, right?
Hello,I recently subscribed to Public Mobile and I'm encountering issues with activating my eSIM and initiating the number transfer process.Initially, everything seemed fine when I logged into the app for the first time. However, problems began durin...
Cannnot retrieve voice mails. Press 1 on key pad. Directs me to menu, setting, voicemail. Shows voicemail number not set up. Can't access to set up. Thought this was automaticly done by Public Mobile.
I keep having to go back to the help chatbot and start a conversation, then it gives me the option to come to the community which directs me to my inbox. I can't find it otherwise...
eSIM not activated
Hi,I just changed my phone number and it says my new number is already in use for an Eversafe ID? How do I fix this?
Presently in the US, purchased an add on roaming, received my receipt confirming my purchase, made sure roaming on the telephone was turned on, turned phone on and off and yet my add-on is still not working? Help!
HelloIt was very easy to subscribe to a Public Mobile (PM) plan (and for them to take my money). But then one see the weakness of PM. My activation process failed and from then on I have been going in circles, hitting dead-ends and at the same time P...
Still waiting for the Sim card
Currently I have the $50 with 100GB plan from the boxing week deal set to be renewed in 10 days. However, my current plan's data is running low so I'm wondering if I could change to the plan immediately. I am scared if I cancel the renewal then I won...
Hello!I subbed to the $29 30GB @ 4G plan, and just received my SIM chip... hurrah!Turns out, the Public Mobile "100Mbps"... cough... is more like 10Mbps (3 up) at very best. More realistically, 6dn/1up. Even though the exact same phone + location, wi...
Hi there,I have been overseas and not using my phone and I suspended my subscription a few months ago. I read that if you leave your number unactivated then you can't get it back after three months so I was careful about the timing. Today is three mo...
Looking for some feedback from users that have moved from a 3G plan to a 4G plan. Have you noticed any real world difference in speed? I generally only use phone data for some light internet browsing, maps and linking to fitness band for GPS data. ...
New subscription and phone # transfer not working after 2nd day after I paid and did everything please help me resolve this issue
I cannot receive 6 digit code on my phone number to get full access into my account. Can anyone help me please?
I just made a mistake by transferring my old roger number to my public mobile account.Now I can't receive or dial any calls. Please help me get my old public mobile phone number back
I'm an iphone user and transfered my old number to eSIM. My problem was that I couldn't get signal on my phone 9 hours after I text confirmed the number transfer.It turns out that in iphone Settings, I need to go to Cellular, under SIMs, I will have ...
Hi, I am wondering if I can call forward my Canadian number to a US mobile phone number temporarily for 3 months.
Hi, I am unable to add the eSim to my phone using the QR code in my welcome email. I believe my number has been ported successfully now.
Hi just want to new phone number how can I do?
Hi,I need help to resend the port request to Fido, I gave the wrong account number.
I entered the IMEI and I received a message saying that there was an issue porting my number. I don't know what to do now.
I tried to change my subscription to the $29 for 30gb But it doesn’t show up as an option I can subscribe to
Hi, I had to travel to Colombia, and i will be here for a while, I brought my Public mobile SIM, But i dont get signal, SMS minutes or Data, is there a way i can activate my number here so I can use my plan with from here to Canada, and also recei...
My usage renewed yesterday Jan 7 and immediately showed that all data had been used. I did not use the data-this is an error.Also today I was charged $30 for 3 GB add-on that I did not request.Please advise.
I attempted to transfer my mobile number from Virgin Plus to PM. I responded to the porting SMS at 6 pm, and it's now 11 pm.However, my mobile number has not yet ported to PM; the app still displays the temporary mobile number. When I tried to call m...
so my sons phone (iphone10) no longer sends through the texts if his data is used up. Ive gone through the settings and its all set up correctly. the imessage is on. the send as SMS is on. every time i click to open a ticket i get an error message....
I thought that would have been a basic service provided, but apparently not. That is all. Thank you.
My son and I are trying to switch from our existing plans to one of the boxing week special plans today, on the last day, January 8! I hope this information helps others this last day of the promotions or in the future.I have been a PM subscriber fo...
