Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've tried everything and it's still not letting me update my payment method, I need help.
Hi I recently started 4G 20GB plan for 90 days subscrption. I first purchased esim plan but it didn't work on my phone, so I got physical sim and customer support here activated my plan. The issue I am having is that I can't make a call or recive a c...
I tried to get an E-Sim for my wife for their Canada-US plan, and as soon as I tried to pay for it with my credit card, we got a message saying that the postal code of the province that the card is from doesn't much the province of the plan we chose....
In August 2023 when I received the new visa I updated the information so I would not have this problem however the system has not recognized the information. I have now tried multiple times to input the new information and the area on the website wil...
I just received a new phone, and I can't find how to transfer my esim to it.
Lost Wi-Fi during setup and didn't complete. Now I can't complete verifier because I can't receive the confirmation text message code. Can I have it sent to my email instaed?
I was trying to log in on the app and see if there were new plans available but I haven't been able to log in, so after a few tries my account got locked and I waited 1 hour and did a password reset successfully but when I went to log in again I was ...
Having recently switched to public mobile, I figured that the e-Sim they offered would be a faster and less painful option. As it turns out I was sorely mistaken. After 4 unsuccessful attempts and MANY chats with public’s less than useless chatbot, I...
I bought a PUBLIC MOBILE ESIM for $45 per month, and I put it in my S22 Ultra cell phone, but it does not work because the IMEI is blocked. therefore, I want to pass it to my S23 Ultra (dual SIM and factory free), but I don't know how to do this. I n...
I missed the auth windows of 90 minutes and now it says I need an Agent to complete my number port.Tried the the link to create a ticket and it fails.Where to next?
I purchased a new account plan for 30GB in september and it did not take effect, I was notified repeatedly that I was running out of data and so I purchased multiple add-ons. I see that my new account purchase did not take place in September and was ...
I have paid 3 different times for US roaming and each time I've been in the U.S., my phone won't work. Any suggestions as to why?
Why can't Customer service update my email?I've been left without access to my account for months because the email on it I no longer have access to. I've talked to agent and verified everything two weeks ago they said it's updated to my new email bu...
Good afternoon,When I purchased a SIM card from Public Mobile on October 8th, your website said it would take 2-3 business days to receive it. Now, I tracked the system, it says Public Mobile is STILL PROCESSING my request, and I will not receive it ...
I need a history of my billing and payments for 2023
I have bought US add-on for unlimited text and calling with 40GB of data and I cannot make any calls or nobody can call me.
Hello,My account is xxxxxxxxxxxxxxx@xxxxxxxxxDo you sent the Sim Card to me yet?also, i can not login right now - xxxxxxxxxxxxxx@xxxxxxxxxxxxxx Thank you,
HiI subscribed yesterday, installed Esim, about the transfer my number. I dont know what step i missed by basically1) I haven't gotten any authentication text from my old carrierthus2) i dont know if my number is transferred to public mobile or not**...
How come I can’t even send customer service a message without getting a 404 not found everytime/ the chat bot can’t do anything about esims not working or SIM card invalid , can’t submit tickets or message anyone. What the point of even having a cust...
Received my sim card after 10 days. I've been trying to activate it and instead I'm being kicked out of my account everytime I'm trying to proceed making me unable to proceed. Can't contact support since it does the exact same thing, can't call 611 s...
I have tried all suggestions to text with my US roaming add on but to no avail. I can talk but I don’t have internet or text. Can someone help. Thanks
New Public account subscription and new iPhone. Not receiving all texts, only some. Have tried turning off iMessage. Can’t even confirm identity as requested by Public because not re diving text containing verification code.
I'm trying to activate a second phone. I recently purchased aniPhone 2020SE but have been having trouble with transmission.I can hear my caller but my transmission breaks up. It seems that WI-Fi is is interfering with the cellular signal , which I am...
Hello, so my cellular data and roaming data are both turned off, yet my account shows that data is being used at night while I’m sleeping…why is this happening?
I have done what was asked but it said that the card could not be activated at this time and try again. I tried 4more times with the same result.
How do I give a new credit card number so that I can continue to make my monthly payments?@
Were you ever able to resolve this? I have the exact same problem and have had no luck dealing with public so far.
When I created an account using email, it tells me my phone number is already added to my account.
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