Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can’t seem to be able to reactivate my account
I was using a credit card to pay for my phone bill, but cancelled that credit card and want to start paying my phone bill with my debit card. So I tried to sign in to My Account, but it said my password was wrong. I tried resetting it, but it gave me...
yesterday I have a problem with my phone that I wasn't able to make any calls or to receive calls but the texting worked well today it's the opposite the talk is working well but the texting is not working
Unable to make outgoing calls since this morning. At first I was getting 6UM1 message but now the call completely fails.
HI I cant make any calls and likely are not receiving them either. Get 6UT1 message number not in service. Get this f or every number I try to call. Just started this morning. Tried to submit a support ticket but the page won't let me click on any...
Currently cannot make or receive calls in Cranbrook BC
I am traveling to the US later this month and wondered if anyone had experience using Airlo for data but still being able to receive text messages from PM? I am wondering what is best options Add-Ons or a data plan where I can use facetime or whatsa...
Hey I don’t know what is happening but my data is not working. I still have data available, my husbands account is doing the same thing. This is preventing me from getting iMessages any idea what is going on or how to fix?
I require assistance in setting up new PIN number to get into MY ACCOUNT.Please contact me at xxxxxxxxxxxxxxxxxxThank you
So I tried adding the US Talk and Text 15 day add on again as I'm on the last day and it wouldn't work. I transferred $15 to the account which it seems to have accepted as payment but showed $1.95 still owing (taxes), and not before I tried again and...
Is there anyway i can get help for 1 month i cant afford to put min this month cause i been sick in hospital not working
Hi, i change my credit card number last month, and 2day i can make a phone call. So i reenter my new credit card to be sure and i see the payment was preautorise... but didnt have my phone line yet!
I have an active up to date plan which I added US data roaming (250mb) to back in mid Feb and it worked just fine for my few days in Atlanta. I flew to Japan for 10 days (installed a Mobal sim to have data over there and it worked fine) and now have ...
Just started today and my renewal was successful yesterday as I am on automattic renewals.
I was already charged to my visa ????613-xxx-xxxx Edit by Dunkman: removed personal information
So my in-laws are Public Mobile customers and they are living in Europe for the winter. They forgot that they had SMS authentication on their bank account and cannot access it to pay bills. Anyone know of any fixes to this? They obviously cannot ...
As of today March 2nd I am unable to make any outgoing calls. The message is 6MUI number is not in use.What is going on? My account is in a credit balance so I have paid my last bill.
Trouble receiving calls
Can I get a new line for my brother using my refer a friend code
Trying to activate a new account, got an error code 821, tried again now it don't recognize my phone number saying it is not a Canadian phone number. Plus I tried to put in a ticket but it asks me to resister first, but I can't because looks for a pu...
My online account is active but I can’t make or receive phone calls. Please help asap! Customer service!
My daugher's birthday is today and I couldn't call her after paying $30 for US roaming which isn't working. She restarted her phone. (She's on T-Mobile)She is on an iphone 11.We checked the network settings and address and it's still set to public m...
I bought 2 payment vouchers of 45 dollars and put the pin in and doesn’t add or allow it to add to my account
Just traveled thru several different usa states. bought the pm roaming package.The usa roaming worked for the most part but as I moved around to different states.it would not work at all , also would only work on t mobile networks ? anyone else notic...
New to Public mobile as of yesterday, cant make outgoing calls and also can’t receive calls. Also no service at all while at work but got on wifi while at home
I can't make or receive calls - everything else works. I do have an active plan and enough balance in my PM account for my plan renewal scheduled tomorrow. All settings are fine, I tried resetting and tried my SIM in my spouse's phone and it still di...
On top of my regular charge - on the third of every month apparently starting last May I’ve been charged $20.16 and if there is no record of this in payments. How do I get it to stop?
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