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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9686 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20430 Views
  • 180 replies
  • 24 Bravos

Wrong plan Purchased

I wanted to get 55 - 20 gig plan but computer automatically put me in as my old plan !!!!

Unhappy79 by Great Neighbour / Super Voisin
  • 155 Views
  • 4 replies
  • 0 Bravos

Resolved! North American plan

Hi there Wondering if you could help me. I currently work very often in the U.S, enough that roaming services wouldn’t help me. I need a Canada/U.S plan and actively looking into other companies that offer this type of plan. A worker from T Mobile in...

bd23 by Good Citizen / Bon Citoyen
  • 325 Views
  • 7 replies
  • 0 Bravos

Not able to transfer number

hello, I recently transfer to freedom from public mobile but when I tried to transfer my number I didn’t get a text to accept the transfer the freedom agent ask me to call public mobile agent to transfer the phone number but i can’t find a number to ...

pwu8282727 by Great Neighbour / Super Voisin
  • 151 Views
  • 4 replies
  • 0 Bravos

Resolved! cant make an account + cant activate my sim

it has been almost an year since i got my sim card and i never made an account before. This summer I traveled to other country for about 2 months and its telling me to activate it. so i decided to make an account to yk activate it but it says the sim...

chaemin by Great Neighbour / Super Voisin
  • 319 Views
  • 6 replies
  • 0 Bravos

Resolved! New SIM card

I ordered a new SIM card but it has not been delivered.  Can I cancel the order and purchase one at a local Telus store

Chrisleggs67 by Great Neighbour / Super Voisin
  • 385 Views
  • 6 replies
  • 0 Bravos

Resolved! Account Access

I can’t get access to my account. The password reset is not working (no code sent to my email). 

Shedunnit by Great Neighbour / Super Voisin
  • 239 Views
  • 4 replies
  • 0 Bravos

Resolved! Paid but No Service. Why?

I paid my bill. My account shows I paid. When I try to make a call it says I have no service and I need to topup. My service was set to renew on Sept 17. Today it said I had no minutes dispite me barely using my phone. I went in and purchased a vouch...

OrangeUser by Good Citizen / Bon Citoyen
  • 1335 Views
  • 45 replies
  • 0 Bravos

Resolved! Oma help

I have a huge pickle.My Oma had to get her credit card changed.In the meantime her cell phone stopped working because it needed her new credit card.So, we try to get into her account.It sends a verification to her email.So we go to her email - but he...

Resolved! New SIM not working

Hi. I lost my phone. So I paid $10 for a new SIM and put it into a new phone. I went to My Account and changed the SIM # from the old one to the new one. But the phone is not recognizing the SIM. The phone is unlocked. I thought activation should be ...

Zakzia by Great Neighbour / Super Voisin
  • 759 Views
  • 14 replies
  • 0 Bravos

Resolved! Account suspended

My account was suspended due to insufficient funds. there are now funds available on my registered card but i cant get an online payment processed.

jwalker1 by Good Citizen / Bon Citoyen
  • 402 Views
  • 8 replies
  • 0 Bravos

Data usage on My Account is inaccurate

Data usage is very inaccurate on my account on the online portal. My plan just renewed yesterday September 5, and today is shows I have used 507 MB already. My phone only shows 17 MB used September 5 and 6 but for some reason my online account is wil...

rutpat12 by Great Neighbour / Super Voisin
  • 312 Views
  • 7 replies
  • 2 Bravos

Resolved! Account number help

Hi I’m trying to port my number to a different provider but I just need my account number. Thanks.

gupt007ash by Great Neighbour / Super Voisin
  • 326 Views
  • 7 replies
  • 0 Bravos

Resolved! $25 referral bonus by Sept 2nd

Hope all of you are well!. Haven't been on in quite some time and no time to search threads. For the $25 referral email ($5 per month for 5 months).. How long for it to start?.. Referred someone August 29th... Payment renewal was Sept 4th.. no $5 cre...

BeachNBeer by Deputy Mayor / Adjoint au Maire
  • 652 Views
  • 5 replies
  • 1 Bravos

Resolved! Any way to take advantage of new customer offers?

Aside from cancelling my account and creating a new one, I'm starting to feel pretty frustrated when I see offers for new activations with no way for existing customers to get in on them.Eg: 2GB bonus for plans starting at $25.  Well, I'm already on ...

arolt by Good Citizen / Bon Citoyen
  • 1139 Views
  • 17 replies
  • 1 Bravos

Resolved! Forward public mobile number to another number while traveling

Is there a way that I can forward calls to my public mobile number calls and texts to a separate number while I'm traveling to USA? I would buy the talk text and data plan from public mobile but I hear that it runs on 3G and 3G is unreliable in the U...

EdN by Great Citizen / Super Citoyen
  • 695 Views
  • 8 replies
  • 0 Bravos

Data usage innacurate

Hello, When I sign in to my account it says that I have 45% data remaining for this period but I received a text from Public Mobile saying I have used 100%. My data is not working now but I have not used it all. I went through the troubleshooting tip...

jasond0 by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Resolved! Change 3g to 4 g

HI, I want to change my policy to from 3g to 4g but it want let me do it.  I have a registed credit card but It want let me even have access to make the changes.    I ve been at this for 4 days.  Can someone help me.  If not, going to change provider...

savoimar by Good Citizen / Bon Citoyen
  • 444 Views
  • 10 replies
  • 0 Bravos

Resolved! transferring the existing cell phone no.

Hello,Does anyone tell me do I need to inform the current phone provider that I will transfer my no. to a new provider?  Or it will be done once I activate the new no.? BTW, where to unlock the phone ? Thank for sharing.  

t300cat by Great Neighbour / Super Voisin
  • 274 Views
  • 3 replies
  • 0 Bravos

Resolved! Get into locked account

I have tried to reset but the program wont let me in after I reset the password. My visa got changed and I need to pay for my renewal account for work purposes.. Please help!!! need to get into my account.

mike40 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

data usage history is incorrect

It seems to be a common problem...?? My usage history from Sept. 03 to today shows as 0 MB available from 1 G in my plan.  Detailed history gives me 0.36 MB used.  Why the discrepancy?Thank youDaniela 

danlik by Good Citizen / Bon Citoyen
  • 178 Views
  • 2 replies
  • 0 Bravos

Resolved! Extra fee for signing up?

Hello I signed up for PM a week ago and my credit card was charged twice by PM. One was the regular pre pay amount for the month. The second charge was $19.95. On my PM payment history there is no record of the $19.95 charge and I can't figure out wh...

gmgreen96 by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Resolved! $55 for 20 GB

Hello, I had to order my SIM online and I am afraid that might mean I will miss out on the limited time special of 20gb for $55 on 4G.  Any idea how long that special is on for?   Or is there a way that acts as a reinchek should I miss it while I wai...

Momma22 by Great Citizen / Super Citoyen
  • 462 Views
  • 6 replies
  • 0 Bravos
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