[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
$23-6GB for existing subscribers
PM continues to be nice to existing subscribersAs of this morning, the $23-6GB plan is available for us alland $19-1GB is back for existing. (I know some never "lose" that , but for me, it disappeared for couple days on all my account)
Rewards
Before they changed the rewards program to make it better, but it's not better for me 1 was paying approximately $117 per year with taxes because of the discounts that I earned..Now with this better new plan I'm paying $192 approximately per year. Ho...
Exceeded the number of log-in attempts. Your account is locked. Please try again after 1 hour.
Dearest Sirs,I've been locked out of my Public Mobile account for more than 3 weeks. The error message says "Exceeded the number of log-in attempts. Your account is locked. Please try again after 1 hour." I receive an e-mail telling me to wait for 60...
Question
$34.00 for Unlimited Canada -US wide minutes + 50GB Data at 5G Speed Does this plan mean I can use my phone and Data when in the USA at no additional cost or require any add-ons?
Use in US
Does the new $34 a month plan cover usage while in the US. I am a snowbird and usually buy a US sim to use for 5 months. If I could have the same phone and number and connect automatically when crossing into the US that would be great!
Resolved! Canada-wide minutes add-on?
If someone is on the old $15 plan with limited Canada-wide minutes and they need to buy more calling minutes, what add-on do they purchase? There are only Long Distance packages available within the listed add-ons.
Resolved! Rewards are gone
I just need help. My $3 referral and milestone reward and $2 auto payment are gone.
Blacklist
Can someone explain why this company blacklisted my phone when it was bought brand new by my family member? I want this fixed and them to immediately remove there mistake but this has been going on for months and they keep avoiding it
No data at my iPhone
suddenly is the data is not working. I need help with this as soon as possible. Please
Need assistance cancelling account for my elderly grandma
Hi, I am trying to assist my 89 year old grandma cancel her public mobile account as her phone died and she can no longer leave her home without someone with her anymore so she does not need cell service any longer and she cannot afford to have this ...
App
I keep trying to use the app but it wants me to subscribe to a new phone plan how do I link my already existing account
Add on data first
HiI have a 5gb data which expires in 31 days. Is there anyway to get PM use the add on data first before using my subscription data? Thanks
Incorrect account number entered when trying to transfer
When trying to transfer from Sasktel to Public Mobile, the incorrect account number from previous provider was entered, and now PM account is set up, but cannot send or receive messages or calls. How can this be corrected?
Poor signal
Hello. Two part question.1) where are the towers in Hamilton? I live in the heart of the city but my reception is poor. Considerably worse than what I had with Freedom Mobile. I thought Telus uses Bell's towers in Ontario? 2) Wi-Fi calling. Another t...
Resolved! I'm brand new to PM and think I've been billed incorrectly
I signed up for PM last week (first smart phone ever) for a 1 month period ($21), all before getting my SIM card, picking my new number and getting my phone service activated (all done yesterday July 10). In the process of activating I was offered t...
Resolved! Locked out
I had my crdit card stolen, my phone plan did not renew while travellingI can not log into my account as it says "locked out". I have waited 1 hour, then on-line it says wait 3 hours, I wsaited overnight - same issue.I was able to change my passwor...
Cancel physical sim to esim
Hi all, is it possible to cancel the ordered physical sim to esim. Just subscribe few minutes ago.
Add-ons
Hi, Im thinking of availing the current promo of $20/mo with 1GB @4G. Currently with $25/mo with 1024mbps @3G. I have some add-ons like 500min int’l calling, will I lose this add-on if I switch? Thanks
Rewards saying my 'Subscription On Hold', but actually not?
Hi all, I got this problem which doesn't seem to have occurred to anyone else. In my rewards page, it says my 'services are On Hold'.... as belowAs such, I can't do much with my rewards points. However, my phone line is working. I can make calls, tex...
How to move 2 phones on same Roger’s account?
I have 2 phones on the same Roger’s account. If I move the first phone will it cancel the account? Then how will I move the second phone?
Network Outage - Squamish July 11th
Help! I have network outage for the past 4 hours (July 11th since 1pm). I can't send/ receive texts or call at all. I've seen no mentions of this at all.
Resolved! I purchased add-on PM took my money but did not give dsta
I am leaving PM and switch to another provider, I need data to use while waiting for the new sim to arrive so I ordered add-on 200mb from PM, they took my money but never give any data, can I sue them???
Resolved! Help
Hello I recently purchased data, and did not know it was for US roaming. Is there anyway to transfer that for Canada instead. I need data for canada not the US
Subscription change
If I change my subscription, do I lose my add ons?
New customer
I paid my subcrition and thougt my phone was esim compatible but was not . I bought a sims card but my account is not letting me continue becsuse it says esim not compatible get support Do i need to cancel that subscition and do a new on and how do i...
Resolved! Add extra accounts
New to PM today, now want to add my family as well couple of questions.1. Can i add extra accounts to my plan or will they all need their own log in and payment info?2. If i can add to my existing account can i refer myself?
Porting from Fido, and duration of new plans?
Going to help a family of 3 port from Fido to PM. First question, any gotchas with doing this? We have a copy of their Fido statement, know about the 90min confirm-by-text, and they know not to cancel with Fido. Haven't done this for a few months and...
Sim Card Not Received
I ordered new sim on 6th July but still I have not received my sim as company has mentioned the sim will be delivered within 2 days.
