Community

Resolved! I lost or my phone got stolen

Resolved! Points vs rewards

I've recently discovered the point program! I've been with Public mobil for 3 years. it doesn't seem like point program is as good as rewards?

Resolved! Need help with transferring number

Hello, I received a text message saying there were difficulties transferring my number.I had the new Sim in my phone by mistake. Is it possible to try the transfer again now that I have the old Sim back in the phone.  

Resolved! Monthly renewal of plan notification

I miss no longer receiving the monthly notification that my plan has been renewed. I like resetting my statistics at that time. 

Resolved! How do you reach a public mobile agent?

I don't see any way to physically talk to someone to resolve an issue with my phone plan.  the chatbot is useless.  What options are there?

Resolved! I deleted my e sim I need a new one

My number is having trouble porting over to you guys and I accidentally deleted my e sim and need a new one

Resolved! Make payment

Cant find the link on which to make payment

Resolved! Wifi calling

Hi, i am moving to an area of poor cellular coverage. Does PM offer wifi calling? 

Resolved! Call forward

wondering how to set up call forward on my android 

Resolved! Need Help Now Please

I can not use my phone now as I had a great help from one of the community support workers that was working with  the tech to activate 2 accounts for me and we have ported our numbers from another provider and now we have no phones working. I am told...

Resolved! Number transfer

I need to transfer my number from koodo

Resolved! Esim phone transfer

Hi, I need help with transferring my esim to my new iPhone. When I try transfer it, it tells me that it can’t transfer my sim and I can’t enter it. What do I do?

Resolved! SIM port broken, is eSIM an option for my existing account?

My refurbished iPhone went for a swim and now sadly my SIM port isn’t recognizing anything. Is there any way to get an eSIM for my already existing account?

Resolved! Phone stolen

I want to deactivate my account because my phone was stolen but to log into my account it sends a code to my stolen phone! Please help

Resolved! @Maginn it look like your post was dissolved as the phone number should NOT have been posted.

@Handy1 where does it say in the original post of @Maginn  that he/she cannot log into grandsons account? @Maginnas others say, log into the My Account and report it as lost or stolen. That will make the phone temporarily inoperable under his number....

Resolved! new subscriber here, esim is failing to activate!

Very frustrating. In order for full access to help they are sending a code to the new number which is not functioning . Duh! The problem is that the new number is not activated and therefore I am not receiving the codes .

Resolved! Public mobile location in scarborough , ON

Can you tell me where to get a sim card in Scarbogough , ON 

Resolved! Incoming calls go straight to vm

No ring, incoming calls go straight to voicemail. Outgoing calls work.Took out the sim, restarted, toggled airplane mode, checked all 3G/4G call settings, account is active and not in arrears.Any help welcome.

Resolved! Cannot active my esim on iphone

Does anyone know how to active esim on Iphone.

Resolved! bought a phone plan and phone incompatible

@CS_Agent Hello! I recently bought a phone plan and my phone is incompatible with e-sim. How do I get a refund/go about a different route to access the public mobile network?

Resolved! Reactive my account

Himy mobile signal says No Service I think I have to reactive my account please advise