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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28835 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40672 Views
  • 185 replies
  • 29 Bravos

Nova scotia

How do I get the free trial esim for nova scotia 

Sarah21 by Great Neighbour / Super Voisin
  • 802 Views
  • 9 replies
  • 0 Bravos

I bought the wrong add on

Hi, I am so sorry but I just bought the wrong add on for 1 gb of data for Canada whereas I need it for the U.S.  Can the Canada one be canceled please?thank you

Davee by Great Neighbour / Super Voisin
  • 224 Views
  • 1 replies
  • 0 Bravos

Missing loyalty bonus 1$

Hi there, ive been with PM since 2020 & im on my third year, i should be getting $3 so far in loyalty saving but only seeing $2 could someone help ?

Resolved! no data july 18 2023

I've joined about 3 weeks ago. and for the most part I haven't had any issues. but tonight. I have no data . had to head home from work to get wifi. tried restating my phone. turning the e-sim on and off. making sure airplane mode is not on. text and...

Morty85 by Good Citizen / Bon Citoyen
  • 634 Views
  • 6 replies
  • 0 Bravos

Resolved! Custom Referral Code.

I seen someone share a picture of the old Rewards System, how it shows the leg of Referrals unlike the new point system.I just noticed at the bottom it says 'Get your personalized Referral code below'! What? On the old system you can make a custom Fr...

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Priority by Deputy Mayor / Adjoint au Maire
  • 1560 Views
  • 17 replies
  • 0 Bravos

trouble registering with the app

The app will not allow me to transfer my existing phone number. It has already taken the payment out of my account but is frozen when I try to set up my account. How do I get it to work or cancel and get reimbursed????

Resolved! Referral code

I signed up for public mobile yesterday, and I got a referral code from a friend but it didn't work, said invalid. It really was her code so not sure what to do now and if we can still get the discount? Please help.

EKK1 by Great Neighbour / Super Voisin
  • 665 Views
  • 5 replies
  • 2 Bravos

Cannot select the subscription plan

HiI have created my Public mobile profile, and am trying to purchase a subscription plan. Once I choose the plan and try to log in, I get the message;I heard that Public Mobile is out of service and is shutting down.Please advise on how to proceed, M...

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Kora_Shannon by Great Neighbour / Super Voisin
  • 490 Views
  • 4 replies
  • 1 Bravos

Setting up voicemail

Finally got my account set up, however I can't figure out the voicemail.I clicked on initialize voicemail link and dialed my number, however I can't figure out how to choose my voicemail pin. Help please what am I doing wrong?

Dolphin11 by Good Citizen / Bon Citoyen
  • 995 Views
  • 11 replies
  • 1 Bravos

iPhone stopped reading SIM card

I’ve had my new iphone  11 for just over a year. It stopped reading my SIM card a couple weeks ago. I have had my phone checked with Apple and there is nothing wrong with it except it won’t read my SIM card anymore. I have put my SIM card in my old i...

Nan5 by Great Neighbour / Super Voisin
  • 518 Views
  • 5 replies
  • 0 Bravos

Can't make calls

I have the $15 3G plan. My phone shows 3 bars with LTE and when I try making a call the call never starts to ring. Other people who have Telus that are in my same location can make calls. Does public mobile get a weaker signal then Telus?

Gord204 by Great Neighbour / Super Voisin
  • 757 Views
  • 7 replies
  • 0 Bravos

Data

I accidentally purchased 3 gb data for $30.   I meant to purchase 1 gb data for $15.   Is there a way to change this now?  Thank you

Miegh by Great Neighbour / Super Voisin
  • 320 Views
  • 2 replies
  • 0 Bravos

Resolved! Wrong SMS Phone Number

I ported in my number which is working correctly. But when I ask for my SMS code, I believe it’s sending it to the temp phone number I was given when I was in the porting process.

Anonymous by Not applicable
  • 670 Views
  • 7 replies
  • 0 Bravos

Transferring a number from Public Mobile

Hey! I recently transferred to another career service, my billing date was usually 19th, I paid my first month but moved on the 16th to the other service. So, will I have any owing any bills? 

UmarS203 by Good Citizen / Bon Citoyen
  • 335 Views
  • 3 replies
  • 0 Bravos

New home, poor coverage

Hi everyone,We’re in process of moving into our first house and discovered we’re having trouble with signal strength…* Sometimes have trouble getting a call out. * Not sure about receiving, we’ve only been there a short time. * Text messages all seem...

Sunkmail1 by Good Citizen / Bon Citoyen
  • 1206 Views
  • 13 replies
  • 1 Bravos

My ported number is stuck.

I can call and use data texts ext... however I cannot receive calls at all. I was told this was an issue with porting my number VIA a text from public mobile. However I need a moderator to help me and fix this issue for me asap!

Paul141 by Great Neighbour / Super Voisin
  • 382 Views
  • 2 replies
  • 1 Bravos

Resolved! Trouble login without having access to my cell and my text messages

I want to update the credit card on my wife's account. When I am trying to login to her account to update credit card info it sent a code to her cell phone but her cell phone is with her in overseas and she doesn't receive text messages over there. T...

Mo21 by Great Neighbour / Super Voisin
  • 555 Views
  • 4 replies
  • 2 Bravos

Resolved! Esim

Hi i cannot connect my esims and cannot have a ticket for someone to help me can someone contact me 

Emilestp by Great Neighbour / Super Voisin
  • 351 Views
  • 2 replies
  • 1 Bravos

Resolved! Charged twice

How do I contact customer support to get a refund after being charged twice ? 

Traceface85 by Great Neighbour / Super Voisin
  • 425 Views
  • 2 replies
  • 1 Bravos

Resolved! Payment and service

What is going on with PM?? Your portal isn't working.I've been cut off even after being with you for years.Can't pay with my card , same one for years. Paid with a voucher. Still no phone!!!I will be leaving.your service, Or non service. 

Rose19 by Great Neighbour / Super Voisin
  • 409 Views
  • 2 replies
  • 1 Bravos
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