Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My monthly public mobile subscription increased on May 24 2024 from CADS 21.28 to CAD 28. Why did this occur
I was in the Vancouver, BC, Canada airport today morning and going to USA. I wanted to purchase US data package but by mistake bought Canada wide adds on data 15 dollar/1 GB. I really don’t need to buy extra Canada wise data as I have few GB data in ...
I only get calls from other mobile phones.Anyone else experiencing this?
see the picture, doesn’t make any sense to me. I should have a cheaper current plan.
Hi, Have been a client for 5 years and with the new program I can’t even pay with credit card with enough funds, just says sorry we couldn’t take your payment. If not looks like it’s registered, can’t even private message anyone any more. Helppp
How can I solve this , I have been told it’s my provider. Does not even show that a call was missed. Phone is a samsu
I have the following planWhen I call a USA number, I get the message saying that I have used all my minutes. However, I should have unlimited minutes. The area code starts with 314 (St. Louis) and is not on the list of area code, city code combinat...
I'm transferring from Freedom to Public, and when transferring my old number I received a text that says:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team...
Hello,I changed my plan the day before it would renew to a cheaper plan. However, this seems to have been ignored and I was charged the cost of my old plan and then received the difference as funds. It's like the change was acknowledged but only aft...
see title.
Hi, I’m having trouble porting out of public mobile, has been over 18hrs (yesterday afternoon) and still haven’t received confirmation text from public to confirm I’m trying to port my number to freedom mobile. help is greatly appreciated,
I have to unsubscribe but I was charged for the whole month as of today. What can I do to get a refund?
I lost the registered SIM card and got a new SIM card to replace .But, I could not log into my account hence can't change the SIM. I no longer can access my old email account. Need help as soon as possible.
Hello there, my invoice has an unsure top up charge and I have no idea what it’s for. Can you help to answer my question?
Good day,Apologies if this has been answered, but I can't find a clear answer.Question regarding my son's account. He is a low data user and is on the $15 per month plan with bonus 250 mb for auto renew (grandfathered plan as PM removed the 250mb da...
Changed my subsciption to 5G , but my services are not updated
Can I get a partial rebate for my last payment?, otherwise i will be leaving in a few weeks, as you can't fix what is not working well.So I just use this method of communication to close my account? Let me know how to do this, so it can be done, when...
I've been waiting for my number port over from Rgs since yesterday afternoon. Submitted a ticket last night, no response, not working. This morning still not working.This chatbot just won't route me to a real person. Customers do have real needs to t...
How do I submit a ticket to talk to a real person, the chatbot.simply gives me the run around
When I open my app and go to renew my subscription it takes me to the page as if I'm a new customer and it makes my need to select a new plan. I tried to continue by selecting a new plan and putting in my SIM numbers but it tells me that its already ...
SIM card not working when installing in GPS car tracking. When inside the tracker shows offline. Other SIM card that I have would work.what is the problem. Any suggestions. thanks
Hi all, I need help with acquiring a 2023 invoice for work. I've received 3 separate invoices with GST only, but live in a province where HST is paid. I've specifically requested to Public mobile agents that it include HST on 2 of these invoices, wit...
I know, I know, “it’s one point…get over it.” I know that I have referred 6 people to Public since joining, AND I know that they have all been signed up for at least 30 days AND that I should be receiving 6 Referral points per cycle.I checked this mo...
Need help sorting out what happened to my account, as I have been with PM since February 2020
Hello, I have been charged from $8/month to $15/month and I have not subscribed to any new plans. Is this an error? How do I reverse it?
After when the number was transferred to the public mobile, what's up/ telegram messengers did not show any notification, in case my phone was not disturbed for 15 min. It looks like deep sleep. I have Uninstalled apps and installed them again, dele...
I was charged for my plan yesterday, I had already selected the new limited time deal to replace my old one upon renewal, however when I checked my plan today, it was still the old one. I'm going to the US this week and this limited time plan include...
I'm in a bit of a weird spot. I just bought a new phone and when trying to take the SIM out of my old phone the tray broke and now my old phone has a stuck SIM in it. I tried to get it out but it's just stuck so I decided to order a new SIM. Unfortun...
When is the best time to get in touch with customer service? Try through out the day with no success. Is this the level of service to expect from Public Mobile? Is it even worth signing up except to cancel my plan?
My daughter lost her phone and can’t access her account because we cannot currently complete the two-step authentication. Just want to login and set up a new sim for her new phone and cancel the old sim.
