Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am an exisiting pm customer on sim card. I followed the guide on public mobile site and purchased esim on the app.The payment transcation went thru and a popup esim window appeared on my phone.however, it said esim activation failed on my phone...
@CS_Agent hi just signed up for the $39 20gb 4G deal today but then saw the $40 30gb 5G deal right after, would like to change to that.
Hi all,I am new to Public Mobile and was previously using Rogers as my primary provider. I still have a Rogers account with the phone number I have been using for years which I want to keep but I also want to keep my Rogers account active as a second...
My phone number and data are not working. I am not sure why so. When I log in to My Account it said "Your service is on hold." I clicked "Pay Now and Resume service". After I click "Pay Now" It shows "Sorry, we're not able to process your payment at ...
The plan for my phone number has been incorrectly set to my spouse's account by Public Mobile. This change to my subscription was not initiated by me, nor was I made aware. My subscription needs to be corrected. I need data NOW. How do I do th...
I ported my number over from Freedom to Public Mobile. I had a physical SIM and ported to an eSIM with Public Mobile. Since porting, I have lost service with Freedom but I do not any service with Public Mobile. Since my service ended with Freedom (th...
I received a new SIM card from Public Mobile and I just performed activation. During the process I chose to transfer phone number from Zoomer to PM and I provided my Zoomer account number. The instruction says I should keep my old SIM card in the p...
Hi, someone can help me.I have 1G data. But I can't send multimedia message or receive pictures..My cycle just renewed from 12 August 12 to November 11.Please..
I've observed that the PM has recently made eSIM available to existing users. Currently, I'm on a $15 plan and using the old reward program (I heard there is a new one for new users). I'm also using a physical SIM card in my iPhone 13. I'm interested...
I just switched my e-SIM to another one of my Public Mobile e-SIMs and got this text message from 611 immediately after since all the messages began to come through for that Number.'Public Mobile here. A friendly reminder you havent signed up for sel...
Hi all,I've been with back with PM for the last couple of months. Ported over from phonebox (rogers) and ever since I've had pretty poor reception for my cell service and data. even though i have 3-4 bars at times on my phone, phone calls sometimes g...
I just called 611 from my own Personal Public Mobile line and immediately got the Thanks for calling IVR Text but a woman answered and said 'Hello - Pre-Paid Plans' I didn't say anything and waited for the Automated system but nothing happened and I ...
I have trouble transferring old number to public mobile.I got charged twice for subscription $28 . Please help me to fix it.
I have not registered my account / transferred my number. I have been charged. This is a nightmare. I do not want to use public mobile. No one to talk to. I currently have Koodo self serve and never had all these issues. When I sign in it just starts...
What’s going on today? Suddenly out of service, no connection with phone calls, text messages and data. I tried every troubleshooting methods already. Unable to contact CS or technical support after millions attempts for logging in. Please urgently f...
In some countries, phone companies setup free data usage on certain apps like WhatsApp and Waze. I've never seen this in CA/US, but I'm wondering if this is something we have with Public and just don't know about it.Here is an example from a phone co...
I cancelled my service in august and you still took a payment on august 29. I expect a refund
Bought a sim card and can't get past activation after e-sim did't work.
My friend has opened an account with Publik Mobile but didn't add my referral code. She still hasn't activated her SIM card because she is waiting for it to ariwe. How we can add my referral code while activating her SIM cardand where I can find tha...
Hi, (1) I am interested in registering a new phone number with customized last 4-7 didigts, is there any way I can do that?(2) I saw some posts say buying a new sim card allows you to customize the last 4 digits. If I buy a new sim card, can I still ...
I keep getting the error that my subscription did not go through. Please contact us. When I go to contact mobile the chat will not log in. It takes me to a blank screen
What a pain!-I reset my password-I waited for over 3 hours to sign-in-my account has NOT been inactive-I cleared my cache/cookies
I was a long time subscriber prior and left for Telus, 2 years ago.. and m back to public, now after my contract with Telus is up. iPhone 12, issues with ESIM not installing, and I’m feeling I made a bad choice coming back with already having issues ...
Hi I just got an error while activating, what can I do now? Pls help
So I need a little help plz. My Sim just came and I need a for dummies guide to getting my account from esim to physical Sim
Hello fellow PM peersMy account is apparently no longer existant because anytime I try to either login, or reset my password, it says Invalid email.. I'm just deeply confused as to why my PM community account is still in full swing?! Ugh I am just wa...
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