Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried activating a new SIM (I'm a new customer, and not a happy one) and it won't work on either the app or the web-site. The chatbot is useless, and there is no way to contact customer service.I'm very close to giving up and getting my money back ...
I want to call my country Iran but international calling doesn't work for my country how can I call my country. Please answer the guys that know about that. Sometimes I get answers from someone who doesn't know anything they only want to collect poin...
How is it possible to get the payment out of ''calculation'' status when activating a device. It does it on different pages, networks, or any device you try to do it with. Thank You.
I am unable to move my existing number from Phonebox (Rogers) to Public mobile.I have already provided the account number that phonebox gave me but last agent claimed the account number is not valid I have double checked with them and they confirmed ...
My sim load incorrectly my phone number say no sim and the eSIM says use as business can someone help?
Hi,I'm currently on a $15 250MB plan. Would it possible to rollover unused data?Thanks.
Hi, my phone is always payed through pre authorized payments. Missed one as my card happenned to be full, payed it down and then proceeded to pay manually, I also made a subscription change which should begin at the start of my next billing cycle on...
I recently brought new phone with Telus and got a new number. How do I cancel my subscription with public mobile?
Signed up and choose esim Replied to port txt from Telus looks like everything went through Went into the app and it said we need to confirm for full access but we don't get the txt message. Tried to resend it but still nothing What can I do nex...
Trying to port over from Telus and using a physical SIM, had some friends do the same transfer this week and it worked fine. The error message I'm getting is that my account number and my phone number do not match but I have triple-checked this infor...
I don't log into my account often. To me, this is new interface.Questions:1. Normal to need to setup new user name? I did have it when I setup in 2019. I cannot use old user name (system said already in use)?2. Where do I find the listing of all...
From PM online account "You can still access Public Points if you’re in suspend. You will also continue to earn rewards you’re eligible for . . . "If I suspend account for 90 days, questions:1. Only receive rewards (referral+5% plan points) when ren...
Tired of this. Signed up two phones cellular data works on the one phone but not on the other. What is going on
my eSim is not activating and it says to contact cx supportfeeling SUPER frustrated as I'm getting the run-around on this website, and it's also trying to text me to 'confirm full access' but I'm not getting any texts
On June 27 I got an email asking for feedback for customer service but I never contacted customer service. I got a text from someone I don’t know today on June 28 asking who I was, and in that conversation I found that they got a phone call that left...
So I signed up to public mobile today and its been a Hassel. I thought my phone (samasung 20+) was compatible with the Esim but I guess it not. Now I cant get past the activation part in the app, so im stuck and cant do anything. Any help on this wo...
I was looking to get the $34 Canada and US phone plan, I'll be living in the States for 9 months and home in Ontario for 3 months, does this plan work if your in the States that long?
I opened a ticket yesterday and no one has got back to me. I re opened another ticket. MY next step is reaching out to a CS Agent. I went to message but who do i type to? @CS_Agent ? For some reason doesnt appear when i try to send themessage
Hello, I was looking forward to being a Public customer. I signed up for your service, bought a SIM card, installed it, and hoped all would be well. I did not get any service and it took so long for you to reach out to my cell company to port the num...
I’m paying for plan I can’t use due to broken phone could remember log in cause I couldn’t excess anything for you ! To send code after a month trying to get into all my accounts, I gave up, got new phone with koodonow I’d like to have my number that...
Im paying for an account that I can’t even use due to broken phone no luck in chat need to talk to someone please!!!
Just signed upi accidentally deleted my esimit wants to send me a code to the text number I can’t get into right now so I can’t login to my account.
Your plan seems great, friends recommend it, and a would love to drop Koodo (which I am really beginning to hate)...But I can't buy Public Mobile! Attempting to buy anything takes me to a login, which, after login, leads me to this error screen: Som...
can't install sim
Hello, I could not make calls. I have a 90 day service that I paid May 25 for three monts. I tried to make calls and I had a message from PM saying I needed an add on. But the calls were locals....I went to my account. The services were put on hold. ...
I closed out my public mobile account and had my number ported out on June 25,2024, a day before my next billing date, but was charged for my next billing period starting June 26. I am requesting to be reimbursed for this payment
How can I transfer my public mobile phone number to my friend? I'm stuck out of Canada and can't login to my mobile app because it send the code to my phone number which I don't have access it here. So how can I transfer my phone number to my friend?
Hi, there, I have used the 100 minutes talk plan for $15 for years. I had deduction on my loyalty every year, back when they still had the $1 off each year you stayed with public mobile, so my bill was always $10.25, from May, my plan did not change(...
