[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Activate
Didn’t get text to trfr number. App is locked on last page error on activation.
Resolved! unlimited subscription saying it has run out
My plan has unlimited Canada wide talk and text and now I am being told it has run out - please can you let me know what I need to do to fix this. My number is xxxxxxxxxxxxxxxxxxxxx Many Thanks xxxxxxxxxxxxxx
autopay diduction
I have public mobile for long time. it was always deduct 2 dollors with autopay. but why this feature disappeared after Apr 2024? why I have to pay full amount of subscription now.
Resolved! SIM card
New customer (today). Need to know when to change to new SIM. Already confirmed to old carrier that I am switching but no one old or new has said to switch cards
American text and data not working
Hello I have an American data and text plan on my account. I am connected to at and t but my text and data do not work. Any ideas?
Re: Address change
Does not work with Safari or Firefox browsers... the address displays as a single like, ie Province, Postal Code. You can modify this info but system will just keep giving you a "Invalid Address" error.
Subscription
I upgraded my subscription and was change for it but my account is still showing my old subscription. I sent a ticket about this issue but I didn’t get a reply. Any help would be appreciated thank you!
Resolved! Royalty credit and autorenewal credit gone.
Good day everyone,My $5 royalty credit and $2 auto renewal credit were removed starting May 2024. I get points for referral and points back only. Was everyone automatically moved to the points system? And royalty and auto renew credit removed? Thank ...
"phone not registered on network" message.
Setting up new account - Transferring my number & followed all steps (& have made payment). Approved transfer within 90 mins. Inserted new sim card but get message "phone not registered on network". Tried turning it off & on but nothing works. Any i...
Resolved! Referrals
Hi,What do I receive when someone uses my referral code?My wife recently switched to PM using my referral code and my PM online account shows 1 referral bar under the 'referral' tab, but it does not indicate points earned or anything else.Thank you
Change number of rings until voicemail?
Why is this so difficult? How do I change the number of rings until the phone jumps to voicemail for an incoming call? I did this *61*1xxxyyyzzzz*11*20# and my phone tells me "Connection problem or invalid MMI code". what in do I do to change the ...
Wrong 2FA number
I just ported my number. I can't login to the site anymore because its trying to text to my old number. please fix. why is this such a problem? how can this not be automated?
Resolved! trying to set up my subscription
my subscription is paid, my esim didn't work, so ordered a new one, now have and it doesn't work. I need my phone, what do i do?
Account Help
I recently got a new credit card. I need to update my daughters account, but she can’t remember what email she used. I don’t know how to get access to her account.
Accidentally ordered a SIM instead of e-SIM and can't get a response from customer support.
Just want to change my order but no response at all from customer support, not a great way to treat new customers.
Cannot get into my account
My plan continues to renew but I cannot get into my account with the email and password I believe it to be. It keeps asking me activate a sim but I have one.....can someone help
Customer service?
Bought an eSIM because my sim reader isn’t working, I got the message that it can’t be activated and to contact customer service. I can’t create a ticket. How can I get in contact with a human?
Puk code
My son did something and now the sim is locked, i need help getting a puk code
Resolved! Canada US 50GB 5G plan
Hi there,how does the plan work? Would it be a Canadian number? can I cancel anytime?
Problem with Long Distance Minitues Add-on Service
Hello. I am a Public Mobile customer and have recently subscribed a "500 China, Hong Kong, Taiwan and Macau Long Distance Minutes" add-on service. After I made this purchase, I logged into my personal account, and my dashboard showed that the service...
"Incorrect ESM/MEID" Number Port.
I would like the teslus porting number because the submit a ticket option is flawed and does not allow me to open one without a physical sim...Public mobile was annoying with saying my account number was invalid even though it isn't, so I resorted to...
Public Mobile Rewards
Hello,Wondering if anyone can help with. Why is that my rewards does not reflect on my account? Rewards are given to us users to help us lower our monthly payment. Is anyone have the same issue? if so, how did you resolve it? I tried contacting costu...
Phones
How to transfer a number
Suspicious Activity in my account
I was charged with $24 this morning which I was not authorized for this
How do i cancel service and payments?
My spouse tried to set up account but sim card was bad and he has no service. However they continue to take payments and he can’t get into the account
Can't top up my phone I've been with you for years what's going on
Can't add my 40.00 voucher visiting the East Coast no phone not cool 2 days now I need my service been with you for years
Data top up
I added $45 to my account because I thought my data might run over this month. However it didn’t. I thought that I was just adding money into my account in case I ran over. I thought $45 would just be taken off my next bill but it wasn’t. It’s just ...
Payment
My payment won't go through even tho I have the money.
Resolved! New account, number transfer problem.
Transferring number from Bell.Got the text and replied YES, Rebooted phone with new SIMGot a message from PM"Hey, its public mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from o...
Billing
On July 11 my Visa card was charged my usual monthly fee. On July 12 I received a non payment notice and my service was put on hold. All attempts to communicate have failed. Is there an email address I can use? My only other solution is to port my n...
