Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I'm having trouble transferring my phone #. I just purchased a plan, and when I enter the phone # I want to transfer it brings me to a white screen with "continue" at the top and nothing else.
I'm new here, but I've heard lots about draws with public mobile. I don't see them anywhere, where can they be found? How do you enter?
new activation done but did not ask sim card number already take money and activate but phone cant work becuase system dont have new sim info this our email under xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxand when long in account it ask otp sms message we don...
I accidentally deleted my esim on my phone and wanted to move it to another phone, how would I transfer it to the new phone? @CS_Agent
My phone just suddenly out of service today, I logged in my account which show already paid and still can use. Tried restart the phone, toggle airplane mode off/on still not work. What should I do now? @CS_Agent
Hi all, How can I find a code to refer to a friend to use Pulic Mobile? Thank you
Trying to buy a SIM card in Red Deer. Any ideas?
I have recently switched to Public Mobile and I have signed up for the 5G Plan, it's been a few days now and everywhere I go, I only seem to be connecting to the Public Mobile network via LTE. I have done network resets and everything else in betwee...
Hi need my account number for number ending with
@CS_Agent the new subscription of $44 says 15 gb plus 15 gb. Is the additional 15gb just a one time thing. Is it 15gb plus a one time additional 15gb?
I have multiple accounts with Public Moblie.One of my kid's phones was recently lost. When I try to log in to the account, it sends a One-Time-Password (OTP) code to the phone's text message. However, the pone is not available.When I click "Resend co...
I purchased a 30 gig $44 monthly plan and it only gave me 15 gigs and didn’t activate proper plan. What do I do?
Hi Friend is currently receiving 3x bonus points from promo last fall. Currently on 30 day plan. Will switching to new 90 day promo plan continue to receive 3x bonus points?Thanks!
Where do I get an extra copy of my eSIM for a back up most carriers, email you a copy of it
I have the 25$ plan. I am in New Brunswick and I am supposed to be able to call any provinces in Canada. But for example if I go to Nova Scotia I can't make calls to someone who is in that province.I am trying to see if I can add it but I can't see w...
As much as I am absolutely loving the rewards, do you guys think more options to gain rewards should be available?
Hi, I need to login into a suspended account to update credit card information but login asks for a code sent the suspended number (code is never received since account is suspended).
I have question about the following promotion plan that is priced at $44/monthDoes that 15 GB Bonus means that it is limited until you use it up and once that happens you only get 15GB/month going forward on this plan. Or does it mean you will get a ...
Hi there, I will be in Crotia for the month of July 2023 and I would like to know if unlimited international texting under the 15$ plan will work here? I am guessing the data will not work in Croatia?Thanks!
I bought a sim card on friday, and got my number ported, but it didn't work. I can't recieve calls or texts.
How do I reset my 4 digit pin
hello I have been using PM website for a couple of years.I feel that the website used to be more user friendly than the actual :before was very useful links ,but now I can not find the way how to log out.please make it more user friendly
Can you please help me transfer my phone to another company manually as i am not receiving text messages
Hi there, I just transferred my number from bell to public. I missed the authorization message at first so i called them. They did resend the message and everything went well. But then when i tried to restart my phone for switching my network, it sho...
Hi, I am trying to create an online ID for France but when they send me a verification code I don’t receive it. A friend is also with public Mobil and he received it. They told me to contact public Mobil. What do I do?
I got double charged for my service and now everytime I try to submit a ticket to get a hold of some one to help me it gives me a 404 error and I did everything they suggested and still not working what do I do?
Hello GentlemenI hope you are doing well.I am writing because I bought a new SIN card to use in my tablet and I surprise because only I can send the text messages but I can not call. I check everything but I did not know how was the issue?. If you ha...
Hello Public mobile,I changed the phone plan on my phone. Since doing it two days ago, I cannot phone out with it. When trying to phone, it gives the message "the phone is not activated on the network"Can someone please give me an idea of what is ...
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