Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,This is becoming more of an issue recently. I ported my number from Telus several years ago. To my knowledge it was never a VOIP number.Anyone know a fix for this?
Hi. I am leaving the country so I need to cancel my plans. I googled how to cancel my plan and the answers were just remove the card info from payment setting, which is impossible right now.Is unsubscribing the only option to cancel the phone plan?
I have two friends that have used my referral code and yet I have not had a referral on my account. How long does it take to process?
I can't login to my account because the device is lost (with the SIM card) and the EverSafe code is being sent to that number. This seems like a failed system. Please help me get into my account.
I signed up and activated my account yesterday. I added the referral code at checkout and didn't notice a change in the total thinking that it will be applied on the next invoice. But now my account is showing the bill amount for next month without a...
It says invalid SIM / SOS onlyIt was working fine beforewhen I reboot the iPhone it works then same message again
I have been trying to request a port transfer from PM to another carrier but I am not getting the SMS to my phone. I have tired to take out the SIM and put it back in but it is still not working. What can I do?
Hi!I was offered a promotion through text message and it wasn’t applied to my account. Now what do I do?
I need to call Paraguay, how do I do it?
Someone is using my phone number for fraud. What do I do?
How do I get a hold of a customer service agent
Need information for becoming a new customer. Is there any possibility of chatting with a Human-agent for getting information about porting to an active Public Mobile phone number? Also changing the due date for payment? I am looking to get the low...
When I log into my account I tick trusted device. On my next log in I am asked for a two step verification code again. Is this a system glitch? Thx
Umidigi g1 max,I can't for the life of me get the data to work no matter what apn settings I use.Calling and texting is fine. Someone help
Hello! I paid for an ESim but I cannot download the app since my phone is set to another country, I am only here temporarily. Is there any way around this or to get physical sim without paying extra?
I paid for e sim activation that did not work. It cost me 50.00. I then ordered 2 sim cards and paid 20 + tax. I need help.
I lost my community name with Eversafe. I bravoed this, asked CS for a return to the old one. The new one disappeared, so I tried to log in with the old. That was already taken, I assume by me. I decided to check the new one, it was accepted. Ho...
Hi friends,my plan expired today and I don’t have enough money to renew my normal monthly plan. Is there any way to make my phone work again with the $5 credit I still have, and 29 points?
I already finished using my data plan this month as I continue using data it doesn't seems to use my add on bonus see attachment why?
Please help - new phone and cannot text. Your link to send a ticket also does not work.I can call but not text.
So I referred two friends to Public Mobile last weekend but every time I put in my referral code when we signed them up it gave me a 404 error so I had to set them up without it. I would like to talk to someone to get this corrected but when I try to...
I did not receive my refer a friend rewards
Hey All,Sorry for the frustration. I've been communicating with a "CS_Agent"'s for over a week now. I've kind of hit a trifecta of issues that are conspiring to do me bad... You know like in prison, in the showers, and you guessed it I dropped the ...
@CS_Agent in our CommunityWhen I signed up I forgot to add the Public Mobile code of the friend who referred me to this service. Can I add it now before I've actually completed my subscription? My SIM card hasn't arrived yet so haven't made the switc...
On June 6th I created two accounts, one for my wife and one for me. When I checked my credit card today there were three transactions from public mobile when there should only have been two. How go I recoup my $44.00.
I bought an esim because the website originally told me my phone was esim compatible but when I bought the sim it said my iPhone is not. How can I refund?
@CS_Agent help me with removing the phone number and esim I no longer have.
I still have a lot of unused data and long distance minutes left ( shown on my enquiry ) in my add on why it is keep on saying I don't have any add on link to this account?
how do i update my credit card number?
I bought a plan a week ago but still cannot log into my account. And without logging in, I can't really do anything. Very frustrating.
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