Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
question about the limited time 34$ a month plan with 50GB data within Canada/US. Am I to understand this would give me talk text and data in the US and Canada without roaming charges?when I click the plan details it sounds different - says messagi...
Hello, thanks for any help you can provide.My son lost his PM phone and is unable to login since it asks to send a verification code to his lost phone. We live together so I can provide his password. He also still has access to the e-mail address ass...
I have my account on auto renew. Today it attempted to take the payment but failed as I hadn't transferred money into that account. So when I went to log into the Public Mobile app it told me my payment had failed and requested I update my payment ...
Recently I tried switching from a Telus data plan to a Public Mobile one. My brother, who was part of the shared Telus account was able to switch without a problem, but when I tried, I replied "Yes" to the Telus prompt confirming that I wanted to can...
Real quick - I am in the middle of an activation and I have 2 lines on my TELUS account and concerned because the authorization suggests that the TELUS account will be cancelled. I do not know if anyone has did a partial (ie. Test) of switching to Pu...
I paid for my new subscription afyer selecting eSim. After I was told to continue I was told my phone is not eSim compatible. I can't get back to the option to select a free Sim card to be delivered to my home. When I ask for help from customer servi...
My current phone is a Samsung Galaxy S20 FE 5G. I have switched to a 5G plan but still only get LTE.I have checked my area which is Perth Ontario Canada which is supposed to support 5G . I have double checked my setting but hasn't solved my issue.For...
My phone says "cellular network not available" or loses access to the Public SIM card. To fix it, I have to reinsert my SIM card, and/or restart my phone. This fixes the issue for a few days, a few hours, or sometimes only 30 minutes before it does i...
I switched to the US-Canada plan at the beginning of this month and had service when I first moved from Canada to the US. Yesterday, I suddenly noticed I cannot make outgoing calls. When I hit dial, it loads for a moment then hangs up without ringing...
I am trying to change from and Iphone (13Pro) to Android but I can't login to my account on the app or a computer because I can't receive any text on the iPhone when it ask for the OTP code. I get a code via email first but then sends & asks for the...
Hello,I am currently locked out of my account because I have lost access to the email that I log into all the time.I broke my phone so I cannot log into my account so I created a backup account to ask this question. Can anyone offer me any type of ad...
I became a Mobile Customer with a new cell number. All was good. Then I decided to Transfer my Bell cell # to PM via transfer feature. Line is now transferred, call are coming through but within my settings>cellular under sims it’s still showing the ...
Hello fellow community users!Hope everyone has been doing great and enjoying the summer! I have some questions regarding changing my phone number with SelfServe in my Public Mobile account, and here they are: 1. after number change, will my old numbe...
I can't login to my account on the mobile app as it just sends me back to the login page after I sign in with the correct stuff.This is just recently after purchasing a plan so I can't set up the account at all.
When people send me MMS images they do not load or downloadHere's what I've tried:Taking out SIM / resetting SIM cardRestarting phoneTurning airplane mode on/offMaking sure I'm connected to mobile data networkI need public mobile to fix this ASAP, it...
I noticed that there are 90 days plans on the main page that are cheaper (saving 1$/month) but I couldn't find those plans when I log in to my account, although there is a mention for that "Choose the speed and subscription that's right for you. Save...
Guys. This is a problem.There are certain sites I cannot access because I am being geolocated in Montreal Quebec (my data). How do I get this to be put to Ontario.
My plan has unlimited Canada wide talk and text and now I am being told it has run out - please can you let me know what I need to do to fix this. My number is xxxxxxxxxxxxxxxxxxxxx Many Thanks xxxxxxxxxxxxxx
I have public mobile for long time. it was always deduct 2 dollors with autopay. but why this feature disappeared after Apr 2024? why I have to pay full amount of subscription now.
New customer (today). Need to know when to change to new SIM. Already confirmed to old carrier that I am switching but no one old or new has said to switch cards
