Sending and recieving messages

[Pie_man]

I really need help,

Very frustrated with not getting or sending messages

[Phil_Adelphus]

@Pie_man   Use the link you were given earlier to send a private message to customer support for help.  We are only other customers here and can't fix this problem for you.  All you need to do is click on the link, here it is again 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Type in a title, type in your problem in the text box, then hit Send.  An agent will reply either at the envelope icon top right of this page or, if there isn't an envelope, you will need to tap your avatar to see if there is anything under Messages.  Usually they respond within an hour or so but you may have to keep looking for a reply for longer than that if they are very busy.

[Pie_man]

Im new help to this Please help me 

[Pie_man]

ihave an Android 

I dont know how to do this

[Pie_man]

Can you help me?

I can not send or receive messages

[Pie_man · Accepted solution]

Hello, I can not send or receive messages.  

[Neil11]

Unfortunately it is a common issue for new customers. However CS_AGENT can resolve the issue quickly. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

what phone is that? Android or iPhone?

but try Reset Network settings first

and on Android, you can use Google Message, better and more reliable

[Phil_Adelphus]

@Pie_man   If you can't open a ticket with support at the chat icon bottom right of this page then send agents a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or if there's no envelope on your device then tap your avatar to check for Messages.