Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28817 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40660 Views
  • 185 replies
  • 29 Bravos

Resolved! LOGIN PAGE NOT LOADING

What is going on with the PC login page, it wont load cant enter email or password

SusieQ81 by Great Neighbour / Super Voisin
  • 1525 Views
  • 12 replies
  • 1 Bravos

OAuth2 Error Page

Trying to sign on to change my plan. I keep getting a blank page with the tab reading OAuth2 Error Page - any ideas? I downloaded the app and i can sign in but the my account page is blank 

bill2009_0-1689791439525.png
bill2009 by Good Citizen / Bon Citoyen
  • 677 Views
  • 6 replies
  • 1 Bravos

Cannot access https://myaccount.publicmobile.ca/ to login

When I attempt to go to the login page for MyAccount it redirects to a blank page with the title "OAuth2 Error Page". I cannot even enter a username and password.I was able to login to the support forum without a problem.Is there a solution for this ...

Dave42 by Great Neighbour / Super Voisin
  • 569 Views
  • 5 replies
  • 4 Bravos

PM doesn't have wifi calling, but I still get wifi calling (bug?)

Hello,As the title suggests, I've looked around and read that PM doesn't support wifi calling, which doesn't affect me. However, whenever I am on wifi and text someone else who uses a Samsung/Android, my texts send as wifi texts. This is extremely an...

Lemoguy by Good Citizen / Bon Citoyen
  • 1200 Views
  • 14 replies
  • 1 Bravos

Resolved! Porting phone number from Koodo (postpaid) to Public Mobile

I'm trying to port my phone number from Koodo to Public.The credit card payment went through fine, but when I tried to activate and port my number in the Public Mobile app, I got this message: "Subscription not activated. Something didn't go right wh...

FredPoon by Great Neighbour / Super Voisin
  • 575 Views
  • 3 replies
  • 0 Bravos

Resolved! 3 g plan and usa add on

Hey i read darlicious awsome post. I have searched for answers. I even contacted cs_agent.  Maybe im not clear enough in what im looking for.  I am going to USA.  I have the 25 dollar plan at 3g.   I tried to ask cs agent if volte is enabled on my ac...

Nikita4ever by Good Citizen / Bon Citoyen
  • 1697 Views
  • 18 replies
  • 0 Bravos

Different email address registered

Hi, how can I retrieve the account for my son's number  using the phone number only? The agent said the phone was registered to an email address I don't recognize. Now, he said I can retrieve it using the phone number but still it will send the link ...

Sheryll29 by Good Citizen / Bon Citoyen
  • 1285 Views
  • 16 replies
  • 0 Bravos

Resolved! New activation and porting my number

How will PM contact me when the porting is complete? It's been 2 hours and my phone will not receive or send calls or texts now. I will not install the new PM sim card until I know porting is complete. I did not get a temporary number. I did give an ...

TI58 by Good Citizen / Bon Citoyen
  • 1242 Views
  • 19 replies
  • 0 Bravos

Subscription Usage.

Why does it keep saying I've used Mobile Data that I haven't? I just signed up and haven't even used the Plan without wifi once and it already has 0.09GB used? That's kinda concerning. I had a similar occurrence last month, when my data kept glitchin...

SmartSelect_20230719_115626_Public Mobile.jpg FB_IMG_1689743277334.jpg FB_IMG_1689743275349.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 725 Views
  • 9 replies
  • 0 Bravos

Why was my legit post deleted?

Yesterday, I posted re my concerns about eversafe. The community came through and provided a, relatively obscure but working, solution for the main problem - access to the account without access to the according active SIM. I chose another member's p...

saturna by Great Citizen / Super Citoyen
  • 872 Views
  • 8 replies
  • 2 Bravos

"Unauthorized Charges

My son received a text offering extra data several times and he replied 'No' each and every time, however I was charged and he received a reply saying thank you for your purchase.These are unauthorized purchases...and I have screen shots of where he/...

ProbertMom by Great Neighbour / Super Voisin
  • 575 Views
  • 6 replies
  • 1 Bravos

$50 US Plan in Seattle and Coastal Oregon

we're travelling for a couple of weeks to seattle and the oregon coast(Cannon beach and seaside).  I usually pick up a tmobile sim but upgrading my plan for the month would be better.  does anyone know if the service is ok in those areas?  What tower...

bill2009 by Good Citizen / Bon Citoyen
  • 402 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer a call in progress to another phone number?

Is it possible to transfer a phone call that I receive on a Public Mobile number to another telephone number? Sometimes I receive a call on my mobile phone (Public Mobile) and after speaking for a while I decide I want to continue that call on my hom...

GadgetGuy1 by Good Citizen / Bon Citoyen
  • 2660 Views
  • 11 replies
  • 1 Bravos

Losing $ rewards when switching plans

Hello!I am on the old rewards program, $40 for 15 gb plan.  If I switch plans now, all of the plans state how many rewards points you will get.  Does that mean I lose my monthly $rewards?Also, what does the 15 gb + 15 gb plan mean?  Is the plan reall...

lontb by Good Citizen / Bon Citoyen
  • 607 Views
  • 3 replies
  • 0 Bravos

Data still

Good morning,what can I do if my data still, please advise. Thanks

AR17 by Great Neighbour / Super Voisin
  • 573 Views
  • 8 replies
  • 0 Bravos

Resolved! top up fees

I'm paying "top up fees" but the receipts don't say what they are for, this is really annoying—I would assume that is why the receipt is there. The fees differ from month to month.Also, is it normal that I can only see my payment history going back f...

AlThePal by Great Neighbour / Super Voisin
  • 635 Views
  • 4 replies
  • 0 Bravos

Resolved! USA-CAD 40gb Plan

Hey Everyone, Just signed up for the Can-US plan that is finally offered to all of Canada!Might be a dumb question but if I were to just sign up for the Canada only plans and went down to the US, how would that work without buying a US add on? Roam l...

RSP93 by Great Citizen / Super Citoyen
  • 806 Views
  • 6 replies
  • 0 Bravos

Can’t access my account

Since signing up I cannot access my account. It wants to send a confirmation code to my phone number which it does and I input the number, then it asks to do it again but this time to a phone number ending in 925 which is not anyone’s number I know. ...

Sam36 by Great Neighbour / Super Voisin
  • 594 Views
  • 6 replies
  • 1 Bravos

Resolved! US roaming promotion

Just wondering when this changes. I got the 90 day subscription but want to change to this new US roaming plan.I might be going to the states before my plan renews so I would change it, but it feels like a waste of money changing right now. How long ...

edik993 by Great Neighbour / Super Voisin
  • 629 Views
  • 4 replies
  • 1 Bravos

Need to switch to esim

I am a present user of Public Mobile. Have been for a number of years. And happy with everything. I do and encounter.The community has been an excellent help whenever I'm in trouble. Since I'm not very tech savy.I need to have an Esim as I would like...

Like2cook by Good Citizen / Bon Citoyen
  • 582 Views
  • 4 replies
  • 1 Bravos

Call Forwarding

Hello My old S8 has the Call Forwarding function.  We will be traveling to the US for a few days.  My husband's Ontario phone has US roaming and can receive phone calls.  Can I forward my calls to his phone number ?  Expecting a phone call from the D...

Lor2 by Great Neighbour / Super Voisin
  • 596 Views
  • 5 replies
  • 1 Bravos

What if !!! (quebec plan)

I understand Quebec plan $35/20GB is for usage in quebec only. but what if i need to call someone with ontario number?what will be the charges to call ontario number( i cannot find in fine prints either)?or calling to ontario number are completely bl...

Anonymous by Not applicable
  • 441 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.