Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
ROGERS now offering new plans for those 65 years old .Will PM plans see a change too?
A family member is in the states (with a US plan) and they got a popup that said that LTE calls has been disabled on their account and when trying to call them calls go straight to voicemail. Why does this happen?
i can't call out only receive text and incoming call. Please check for me
I just joined Public Mobile and wanted the following plan: $34 for 50GB at 5G Speed, with unlimited data at reduced speed past 50GB.But I made a mistake... and got the following plan: $29 for 20GB at 4G Speed. I really wanted the first plan and not t...
I am trying to port my number from Public mobile to Freedom. I called Freedom to initiate the port, gave them my Public account number, the phone number I want to port, and my address.They said I should receive an SMS confirmation from Public on the ...
My sisters phone was stolen. In order to access her PM account- it sends a verification to her phone. However she is also locked out of her email for the same reason. So she can’t send verification code to email either. All accounts sending verific...
Missing my referral reward
Good Evening,I am in Florida and have purchased the US Text / Data for $15.00 and it is not working. I urgently need my phone number to work as I am expecting important calls I have been also double charge for these add ons in January and in Decem...
Hello. I was going through the process of activating my subscription and I did not know that you can’t do it while the SIM is in my phone. Now I can’t activate my subscription. Can I reset the process?
I had an account with a separate device and it is completely damaged. I’m not able to access it hence why I created a different email because I don’t remember the password now I just paid for a new eSIM and plan and I got charged two times on my acco...
Came over from Rogers a couple weeks ago, all seemed fine until I got a text from Public today stating they could not port over my old number and they have assigned a temp new number. The msg gave a link to some instructions but it is a dead link. An...
As an existing customer, can I switch my plan to $ 24 .00 / MONTH at 4 GB Data at 4G Speed?
Hi I lost my sim at home couple of months ago and I am unable to log in to my public mobile self serve account due to the new account log in thing. I try to sign in but it would send the code to my public mobile number which I don’t have access to. i...
I can't pay my subscription, does anyone know what's happening?
Today my phone number was randomly changed. I saw from previous questions that this has happened before and I would very much like my old phone number back. Can someone help?
I erased by error my esims card , how can it be fix. thanks
Hello,I registered and paid for new service at Public Mobile ($24.00 + tax). The website mentioned that I should receive the SIM within 2 business days. However, it is 3 full business days already and I could not receive my SIM yet. Is there any prob...
We transferred over from Lucky last week and we missed the text to authorize the transfer. Now we got a notice we have a new number assigned and this explains why my daughter hasn’t been getting work texts. I’ve tried to contact support through the a...
Some phone calls can’t receive. When someone’s call , phone is not ring and go straight to voice mail even Phone is free to receive call
Hi, I transferred to PM a week ago and transferred my old number. All was working fine until I got a message from PM just now that they cannot transfer my number and they assigned me a new number. Please HELP, I absolutely need my old number transfer...
nah
I am currently on a 3G network plan with Public Mobile attached is the network connectivity for the Galaxy S24. Will this be compatible with my plan or do I have to upgrade?
Hi everyone,I just joined public mobile but my sim card has no data on three phones that i tried it on.Also when I call someone or someone calls me, both are shown as "private number" which is weird.Does anyone know a solution for that? Thank you.
Got billed twice for an add on that I purchased for once.
I accidentally bought 3gb of US roaming data when I meant to buy regular data for use in my home of Canada. Can I get this add on switched over to 3gb regular data?
Just paid for my second 15 day US Roam talk/text/data. The money was taken off my credit card but does not show up on my mobility account and I cannot do anything on my phone.
Im trying to activate my public mobile sim card. Initially I tried to create a phone number, then it said it would send a code to the new number. however it has not been activated to so i am unable to continue.. to verify my account.
I recently switched my plan to a 60gb at5g speeds and then unlimited data after that anyways when I call the avr it tells me I have 5.7gb EVERYTIME no matter how much data I use. Could someone please esplain thanks. ps my phone is iphone 8 not yet...
