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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Change for Automatic Top Up

Request refund

Hello, i've ordered a sim card plan by mistake, SIM not yet received. I'm willing to cancel and refund my order\plan\subscription, thank you

Transfer number

how can I port my old public Mobile numbe to my new account?

Resolved! Rewards

When buying extra GB with your rewards points they now expire end of billing cycle or after 30 days. Is that new? I am almost certain they didn’t expire up until recently. Please advise. Thanks!

Charge from my card

I was charged for Automatic Top up,please put Back my money on my card and don’t change me again for this service.I am a customer for many years,never see this changeThanks

Resolved! Porting from Chatr to Public Mobile

Hello, I am trying to port from Chatr to Public Mobile.... This is the sequence of events:(1) I initiated my service and the porting process via the Public Mobile App. I entered the IMEI number , selected Chatr as my service provider , and my current...

Resolved! No response to submitted ticket

I and my family have been using PM for several years now and for the most part it's great. The problem is when you need support - there is none. I ordered some sim cards but never received them! I have a ticket in but no response! There seems to be n...

Transfer number error

two questions1)How do I redo the transferring number process when wrong MEID was inputted ?2)Listed IMEI is old device or new device in the part of transferring number?

Cant update credit card information/ Payment method

Hello, I am struggling in updating my credit card information, every time I try to update it, I just get this message "Sorry, we’re not able to process this request at this time. Please try again later." , can anyone please help me understand how to ...

Resolved! My address does not show up when trying to subscribe

When I'm trying to fill in my info the address field only allows me to "search" for my address instead of just typing it in... very frustrating because my address doesn't show up in the list. This happens all the time, I think my address is incorre...

New Sim Card still not delivered

I ordered a new sim card for a new activation on Dec 26 and it still has not arrived. How long does it take to ship out a Sim card?

Resolved! Unsubscribed

I have unsubscribed by the end of December, 2023. however the system suddenly re-subscribed my account automatically now it charged me another 3 months fee!! can anyone help me fix it? I have submitted the issue but nobody reply me so far.I am not in...

Delete card on file

Hello,I want to remove my card on file and pay monthly without a card on file as I have been charged twice this month and this issue needs to be addressed.How can I remove a card and pay monthly without a card on file?I would like a refund please.tha...

I activated my sim one week ago, but still can't make call or use data

"7B1 Your phone is not activated on the network"I tried everything this form suggested. I tried on difference phone including IPHONE and Android. I created two tickets but no any response or confirmation.

Overcharge

Hello,I have been charged twice, once on January 2nd 2024 and again on January 3rd. Please issue a refund.

Resolved! Hotwav Cyber 9 Pro insert SIM card, receive message is ok but I cannot call out

Hi, who know how to do?someone told me I need download a App make call, what app I need install.

Resolved! Re: Resend port request

Can I please have the contact to request a port in? Thanks

Change subscription

If I change the subscription, will my reward be remove. Also will the addons will be removed e.g holiday 1 GB, 400 international minutes etc?

Cannot Login

I keep getting an error that says "unauthorized access" every time I log in. My service is not working so I cannot call support to fix my issue. What do I do?

Resolved! How do I get the $34 plan with 5G and 50Gb Data

I want to change my current plan to that one, how do I change my plan? Its not showing up in my account when I try to change subscriptions. If that plan is for only new members that is really annoying then, cuz other companies are providing the same ...

Resolved! Adding funds to account

How do I add funds to my account?A PM agent said I can switch from my current $29 10GB plan to the new $29 30GB but I need to add the funds to my account before they process it. How do I do this?

New packages being offered.

I've been on a simple 1 Gb plan for about 2 years now...no complaints with the service.About a month ago, I was offered a 20 Gb plan for $34/mo. It seemed like a good deal, so I took it.Now, I see they're offering a 50 Gb plan for $34 month, to NEW m...

Need help asap its been 3 days with no luck

I lost my phone, and i forgot my PW to my PM account and with that I don't have access to my email to reset my PM password. So it has been 3 days with no phone I bought a sim card and its necessary that I keep the same phone number. No clue what I'm ...

did not reply Yes to message when porting my number

Hello, I recently ported my number to PM I did not see that the confirmation message to approve the number transfer and now I can not receive any message or phone call. My old SIM still works.How do I get PM to initiate the transfer again? Any phone ...

Resolved! Windsor area service not stable

Lately I have experienced poor signal and at times no service in my area here in Windsor, is there anything that can be done to improve the service? I was previously with Zoomer and never experienced bottlenecks like this.

Transferring number

Need help transferring my number from koodo to public.

“Trouble transferring your number”

I did the activation process and everything seemed to work fine but then I got this message :Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you ...