Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please cancel my pre owned order #316000

Hi, Could someone please help me cancel this order? I have been trying to submit a ticket but it's not working. ThanksRichard

15gb for $40 - price increase expectations?

If I get the 15gb for 40, can Public Mobile increase the price in the future?

Resolved! Double Charged

I upgraded my plan from 5gb at 3G speed to 5gb 4G speed a week after my renewal date. I decided to switch plans ASAP but I did not realize that I would be charged again. Is there anyway to revert that the double charged even though I renewed my plan ...

Resolved! My account won’t work, I’ve now spend $60 when it should have only been $40 cause I replied yes

And now my phone is all messed up and I’m wasting money, people can’t call me or anything?

International package

Hi I want to know if it is possible to have an international package for two months. Espacially for calls. Thank you

Resolved! 15GB 4G Plan didn't activate on renewal date like it was supposed to?

I had gotten the promotional text last month about moving to the 15GB 4G plan which I was more then happy to do, and so I went to My Account about 2 weeks ago and set that plan to be my new plan on the next billing cycle. I got my rewards text as I u...

Support

Registration

Resolved! Sim From 6S To iphone 13 Won't Work

Hello, I've been using an iphone 6s for many years and just bought an iphone 13 pro. When installing the Sim my cellular network won't work. What do I do?

Registration

During the registration process I was supposed to receive by text a six digit number to be inputted into the registration menu. I never received the text and was unable to finish registration please help

Resolved! Locked out of my account after porting my number to a different carrier.

I ported my number to a different carrier and now I can't login to my public mobile account. Tried resetting password but no text or email will come through. I need to log back in to cancel my recurring billing arrangement. Anyone know how I can fix...

Black Friday 12GB Deal

I am switching over to Public Mobile as a new customer. I purchased a new SIM card today, but won't receive it for 5-10 business days. When does this promotion end? Can I rain check on the Black Friday 12 GB for 12 Months deal until I receive my SIM ...

Issues with calling and receiving calls after loading to activate next cycle

Hi, am on the $25 plan. Loaded my voucher and have not been able to call nor receive calls. Also, I should get 1GB data and nothing is working. I tried to call out multiple times and the feedback I get was that I do not have minutes to make calls. Am...

Phone number transfer

Hi, My husband is stuck with 2 phones for the last 4 days. Public Mobile hasnt transfered (im told its a portal issue) over completely so he has to carry around 2 phones and is getting charged by both service providers. How can I let public mobile kn...

Resolved! Transfer from Shaw to PM but as an authorized user

Hello, I am looking to transfer to PM from Shaw. My uncle is the account holder and I am the authorized user under him since then I was able to get the unlimited text/talk deal. I was wondering if it would be a problem for me to now transfer with my ...

Resolved! Why can I not make a call or send a text.

I paid my monthly bill, I have a credit balance and still cannot make a phone call or a text message.

Resolved! 15 outgoing and incoming calls from/to an unknown phone number.

I checked "My History. I noticed 15 outgoing and incoming calls from/to an unknown phone number.Number with an area code 778. I did not make those calls. I do not remember receiving those calls.Is my phone number compromised? What is going on? Can so...

Resolved! Missed the port-out request

I just switched over to Public Mobile on Tuesday. But I didn't know I had to keep my old sim in the phone to receive the port out request. So I missed/didn't receive the port-out request and need to re-trigger it from the Public Mobile end. How can I...

Resolved! Payment Confirmed, but still can't call in or out.

Hello, I have confirmed that my payment was received, but my account still reports that I have used all my minutes.I can not call in or receive calls.Please help ASAP.-Richard

Resolved! Switch

I just switched last weekend and ported my number from Rogers but I’m not receiving calls. I’ve tried removing the sim and putting it back in.

Resolved! Resend Port Number Request

Hello all, I just switched over to Public Mobile on Wednesday. Unfortunately, I missed the deadline for the port-out request and need to re-trigger it from the Public Mobile end. How can I do this? Thank you so much,John

I am not able to add us roaming add on

Hello,I am not able to add us roaming add on or add funds because it is saying error oops something went wrong, please try again. I have been trying for hours and need this plan asap. Please help.

Resolved! Is the website down again?

I keep getting Page Expired errors and random character errors. Been trying since last night, with both Chrome Incognito mode and in Duck Duck Go.

Resolved! 40/5Gb opps

I messed up when I change my plan I need more then 5gb of data help?

Resolved! Roaming

Hello I need international Roaming for two days, how can I do that. Please reply urgently

Auto pay

My auto pay didn't go through yesterday so I manually paid it this morning. The payment was successful but I still don't have service on my phone.

Resolved! Using old sim and porting while roaming

Hi I have a year old public mobile sim. I ported my number to Virgin at the beginning of this year and put my public sim in a drawer. I now want to port back to public from Virgin. Can I use my old sim? Can I do the entire porting process from Virgin...

Resolved! Add-ons

Hello fellow usersI would imagine this question has been asked and answered numerous times, however, here goes again.I will be travelling to the US and intend to purchase add-ons. I have noticed many people lately have been having issues with their a...

Resolved! number transfer

do I lose mobile data if I transfer my phone number

my line not working

I dont have an account and I cant verify why my line is not workingxxx-xxx-xxxx

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Please cancel my pre owned order #316000

15gb for $40 - price increase expectations?

Resolved! Double Charged

Resolved! My account won’t work, I’ve now spend $60 when it should have only been $40 cause I replied yes

International package

Resolved! 15GB 4G Plan didn't activate on renewal date like it was supposed to?

Support

Registration

Resolved! Sim From 6S To iphone 13 Won't Work

Registration

Resolved! Locked out of my account after porting my number to a different carrier.

Black Friday 12GB Deal

Issues with calling and receiving calls after loading to activate next cycle

Phone number transfer

Resolved! Transfer from Shaw to PM but as an authorized user

Resolved! Why can I not make a call or send a text.

Resolved! 15 outgoing and incoming calls from/to an unknown phone number.

Resolved! Missed the port-out request

Resolved! Payment Confirmed, but still can't call in or out.

Resolved! Switch

Resolved! Resend Port Number Request

I am not able to add us roaming add on

Resolved! Is the website down again?

Resolved! 40/5Gb opps

Resolved! Roaming

Auto pay

Resolved! Using old sim and porting while roaming

Resolved! Add-ons

Resolved! number transfer

my line not working

USA subscription but unable to text

Number transfer

E sim

Phone Number Incorrect

Account/Subscription Cancellation