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esim cant be installed

jobolido12
Great Neighbour / Super Voisin

Hello, So I was trying to set up my phone with an esim and when I was setting it was, it said that it was possible to do so on my phone ( google pixel 3 ) but when it got to the last step of installing the esim. it seems that it is not possible at all. I googled it after, and its confirmed that it can't. during the steps it asked for payment already. so i assume the account is now "active". is it possible to add a physical sim card to the account with the same number i picked? or would I have to cancel the account and try again with a physical sim? if I have to cancel, is there a way I can access the account? because when i try to, it sends a code to the phone number, which I dont have access to.

3 REPLIES 3

BKNS27
Mayor / Maire

@jobolido12 

The Google Pixel 2 may have eSIM. To check dial *#06# and see if there is an IMEI for eSIM in your phone. 
It shows that your Pixel 2 is compatible.

https://m.gsmarena.com/google_pixel_2-8733.php 


If it does or doesn’t you will need to contact a CS_Agent to help you switch to a SIM if your phone is not compatible or help you activate eSIM if it is compatible.

jobolido12
Great Neighbour / Super Voisin

ok, thank you very much.

Handy1
Mayor / Maire

@jobolido12  Contact support they can sim swap the number for you to physical sim . By either sending you out  one or pick one up from Telus / Koodo store ( corporate stores only) have them in stock of from Amazon . But if you contact support first they may reimburse you for picking one up yourself 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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