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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17569 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28624 Views
  • 184 replies
  • 27 Bravos

Resolved! transferring from 7 11 speakout

I'm having trouble activating a public account because 7 11 does't have account #'s and the account won't transfer with just the imei

mjl1953 by Great Neighbour / Super Voisin
  • 617 Views
  • 3 replies
  • 0 Bravos

Error 837... Would someone please help!

I'm a PM client trying to help a friend in need.  I'm about to lose my mind doing so... He's hoping to keep his old phone number.  We tried using the IM** number and his old account number, to no avail. I'm afraid his prepaid credit card has been cha...

Parpo by Great Neighbour / Super Voisin
  • 551 Views
  • 9 replies
  • 0 Bravos

Resolved! Re: sim card

Ordered some card on February 8 2023 and have not received it yet 

carolapt by Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 1 Bravos

Network

Can't receive or make calls on phone also Can't connect to network 

foot by Good Citizen / Bon Citoyen
  • 685 Views
  • 13 replies
  • 0 Bravos

Resolved! No Rewards this Month

Hi everyone been with Public Mobile for a few years now. After my payment goes through i usually get a text confirming payment and then usually by the next day I get second text confirming my rewards. I am on the original rewards plan and wish to sta...

mike7095sk by Good Citizen / Bon Citoyen
  • 566 Views
  • 8 replies
  • 1 Bravos

Calls

Just got new phone plan. I can only text on phone. Why cannot do outgoing /incoming calls?

Piazza86 by Great Neighbour / Super Voisin
  • 331 Views
  • 4 replies
  • 0 Bravos

No incoming calls. PLEASE HELP!

Hi everyone, I signed up for a PM account on Feb 17 and still have issues with incoming calls. I have no problems making calls, but when people call me, it goes straight to my voicemail box. I read many community posts from people with a similar issu...

twiggy by Great Neighbour / Super Voisin
  • 506 Views
  • 7 replies
  • 0 Bravos

Only getting H+ signal instead of 4G

I just migrated my number to Public, and now my phone is only getting H+ signal. I saw one person commenting about setting up the APN, but it's already set. I also checked the radio frequency of my phone and I should be covered.

Crashzilla by Good Citizen / Bon Citoyen
  • 3305 Views
  • 15 replies
  • 0 Bravos

Resolved! Account deactivation following change of address

I recently moved and my automated payment didn't go through. Now my account is deactivated. I cannot reactivate my account without changing my address in profile and I cannot change my address in profile without reactivating my account (the option is...

tresor by Great Neighbour / Super Voisin
  • 304 Views
  • 3 replies
  • 0 Bravos

New Marketing Tactic??

I'm on the old rewards plan but received an email yesterday to tell me how many points I've accumulated and redemption options.  Since I'm not on that program surprise I have 0 points. lol.  I suspect this email may have gone out to customers regardl...

pmbc by Deputy Mayor / Adjoint au Maire
  • 975 Views
  • 16 replies
  • 2 Bravos

Resolved! Question about Reward points for posting

Hey again my dudes, I feel like I've heard somewhere that participating in this forum can net you reward points. Is it for getting a comment marked as a solution? Is there a link someone could provide to give me some direction with this? Many thanks!

GiraffeHat by Good Citizen / Bon Citoyen
  • 850 Views
  • 5 replies
  • 4 Bravos

Resolved! A suggestion

Could Management look into the possibility of offering an account that offers texting only i.e. no voice communication and no data, just text? It would be mostly for use by kids and the elderly

nagyi by Good Citizen / Bon Citoyen
  • 626 Views
  • 13 replies
  • 1 Bravos

Resolved! Do Bill Credits ever go on sale?

Yo my dudes, just wondering if there's reason to sit on them or should I just redeem any time I get $15 worth of points? Cheers!

GiraffeHat by Good Citizen / Bon Citoyen
  • 819 Views
  • 13 replies
  • 1 Bravos

Roaming

I purchase US roaming add on and it's not working, your robot service is useless

Abraham1 by Great Neighbour / Super Voisin
  • 451 Views
  • 8 replies
  • 0 Bravos

Resolved! Credit

I need a credit for add on bought by mistake but not used

Resolved! Changing Plans and Public Points

The old loyalty plan was better, does changing plans automatically opt you into the new point system? Last topic was from 2022, has anything changed since then?

SIM Card.

I ordered a SIM card on February 18th and I still haven't received it. Why ?

Lovemy2girls by Great Neighbour / Super Voisin
  • 363 Views
  • 6 replies
  • 1 Bravos

Callers can’t reach my line 95% of the time

I need help urgently,  ALL my callers can’t reach my line 95% of the time. Most people prefer to call me on WhatsApp instead of calling my Public Mobile line. This has been my experience from day one. I keep missing important official call. The worst...

esojay5000 by Good Citizen / Bon Citoyen
  • 716 Views
  • 12 replies
  • 0 Bravos

Resolved! 300mn international add on not working

Hi there !I purchase a 300min international add on as I am traveling in France and it is not working.I need to access my voice mail and receive and calls Canada. Can anyone tell me if i am doing something wrong?Obviously I restarted my phone multiple...

IDoNtKnOw1 by Great Neighbour / Super Voisin
  • 476 Views
  • 4 replies
  • 1 Bravos

Resolved! $15 plan

In $15 plan, it includes 100 minutes of Canada-wide callings. Does it calculated on the outgoing calling or calculated on the outgoing and incoming callings?

zhengbe2 by Good Citizen / Bon Citoyen
  • 1044 Views
  • 10 replies
  • 0 Bravos

Resolved! International

I am heading to morocco tomorrow and wondered if i could purchase international data? All i see available is CDN or US. I dont need minutes but would rather just data or a bundle with data and minutes for travelling abroad. Can someone help!?

AnnMi by Good Citizen / Bon Citoyen
  • 871 Views
  • 7 replies
  • 0 Bravos

Resolved! Old email set for account verification

Dear Team,My parents switched emails and can not get their account verified to update payment options. They rarely login to update their settings. Do I have to cancel their account and get a new number? What are my options?

wmjanderson6 by Great Neighbour / Super Voisin
  • 549 Views
  • 7 replies
  • 0 Bravos

Voicemail notification on iPhone

Hi, when I used Koodo, I would see a red dot with the phone icon. If I listened to the new voicemail, the dot would disappear. now with PM, after I listen, the dot remains. How can I have that go away so I know whether there’s a “not yet listened to”...

dbragg by Great Neighbour / Super Voisin
  • 2453 Views
  • 11 replies
  • 0 Bravos
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