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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cancel payment

HelloI tried to become a client in December but was unsuccessful. But somehow I am being hcarged for a service I am not using. I am still with my old cell company but I am being charged by Public Mobile sinve January 2024. I am not a client. I woul...

Esim

How do I get a new esim

Subscription change

Hello everyone, I am trying to change my subscription from the 34$ to the 29$ plan at my next billing date. I know it is not a big change but sometimes just a little helps..... anyhow, my total amount due now is 0$ but my transactions keep been decli...

Roaming

If i have the us and canada calling and text package do i also need to purchase a roaming package

My hotspot stops working every midnight.

I’m using 34$/50G plan.(Canada-Us)Every midnight, my hotspot stops working, and then my phone’s data service also stops briefly. It seems to last for about 15 minutes. My phone shows ‘no service,’ which causes the hotspot to disconnect.Very rarely, i...

Number porting & eSIM

Hello,I would like following done:Port a Bell number to Public Mobile - phone has eSIM compatibility and is unlockedPort a Freedom number to Public Mobile - phone has eSIM compatibility and is unlockedPort a AT&T US number to Public Mobile - phone do...

Unlock phone by Public Moblie

I am not able to get a world wide Esim card, how do I know if Public Mobile has locked my phone, or it is due to my phone model?

Choosing / Picking a specific number / digits

Can I choose a specific phone number or some digits or series of digits?I know there is an option to change a number where the system suggest 5 at a time, but it suggest only 20-30 random numbers, which is not always enough.#Pick #Choose #Number #Spe...

Referral code not applied on (my) sign-up

I signed up with Public Mobile yesterday. In the payment setup page, they had a "do you have a discount code or referral code?" spot where you can key this in. I had seen that there was a referral promo of using someone's code, and they get $10, and ...

Resolved! Which data will be used first?

I have free data rewards. I’m wondering which data will be used first when my plan data is consumed.

Resolved! SMS Messages

I ported in my phone number from Fongo. I can make/received calls. However, I can't send or receive text messages.

Help

Service stopped and now I’m locked out of my account

Need my phone!!!

How come I can't do something as simple as pay my bill? I need my phone!!I don't get why I can't pay my bill to activate my phone. Now I need to wait for someone to come on the community?This is ridiculous! I just want to pay!!!!

Imessage setting keeps turning without being activated

Iphone XR: recently i got this problem: Imessage setting keeps turning without being activated in my phone even though I tried to activate it. I can't send / receive Imessages.I contacted Apple and they said maybe the network provider problem.Thanks.

I need help now I’m getting mad

I need help and this is starting to piss me off I ran over my phone and got a new one but I had an eSIM and I’m locked out of everything cause I can’t verify anything cause I don’t have the phone number

Puk code need help

Need the Puk code

Transfer Request

I need a new transfer request, as mine has expired.

eSIM

Hi, I just registered with public mobile and transferred my phone number from a different carrier. I received a notice that eSIM did not work and to contact Customer service agent. I checked that eSIM would work with my phone prior to the number tr...

Regarding eSIM

Recently I have switched from virgin to public. I got an eSIM, but unfortunately I couldn’t get any signal, I do get text messages but I don’t get any call. It’s so strange to me ,can anyone one help me out . Thanks

Trying to get information.

I have a PEI public mobile number. I’m in Reno on business. I bought the Canada-US 50 GB plan. When I bought it, it now says Canada only. So I bought the Canada-US plan again.But now it still doesn't work. How can I get help setting this up right or ...

Resolved! 4g Router

Hi, Does PM (or telus in general) allow us to use our SIM card in a 4g router device? I've been using the hotspot feature on my phone but it drains the battery fast. I picked up a 4g router that supported the same bands as public mobile and it read...

Incoming calls going straight to voicemail

A few times already a friend mentioned he called me the other day but i didn't pick up and the call went straight to voicemail, i checked my logs and there were no calls on my end. Is this happening to anyone else?

Referrals missing from My Account

Up until recently, I had 3 active referrals (for which I was receiving points) listed on my account. On Monday, I referred 2 others. Now, I can't see any of the 5 active referrals on my account. I opened a Support ticket yesterday and they could not ...

over charge

I change my plan on July 7 before my billing cycle to 34 dollars plan but public mobile over charge me

wifi calling

Just signed up with Public Mobile recently. Found out that I could not use wifi calling. The reception in our area is not good to begin with, but today is exceptionally bad. Both my wife and I cannot make phone calls. Even texting is not working. Sor...

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