Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I tried to access my account while being abroad, but wasn't able to receive confirmation text due to unavailability of roaming.Now I am back but I can no longer access my account.
I was redeeming some bonus points and accidentally clicked on a 200mb data bonus for 5 points that I absolutely don't need. Any way to get it reversed?
Can I transfer my phone number using IMEI instead of account number
This same question was asked by this membef 4 days earlier. This us a duplicafe thread simply repeating the answer the was already given.
I have had my public mobile account for years and have previously been able to log into my online account to view my plan, change my plan, add a credit card, etc. I recently went to the site to look at changing my phone plan to add more data to my pl...
Hey, is anyone else having problems with only 1-2 bars on the Public Mobile network?? Or having texts not going through?? Over the weekend several people said they didn’t get messages from me and I didn’t have a service interruption so I’m very frust...
If I already have an activate public account in an IPhone XR and give my some my IPhone 13, can I just move the SIM card over and there is work automatically with no added cost?
I transferred my daughter’s phone number from Eastlink and it all seemed to work. We received the message, said yes, etc. Our next EastLink bill still showed her number, and when I spoke to the EastLink rep they said it was not transferred. They canc...
Folks there's been an update to the Terms Condition where all 4g plans are unlimited data but full speed up to 100mb sec but any overage is 512k. here's the thing unless your gaming most web activity do not download above 512k anyway. Why have a bigg...
I have an account wanted to port my PM sim to an Esim apparently cannot be done but my credit card was chard even though Esim was not activated I need a refund on my credit card
Hi, I seem to have extra money in my account. How do I use it?
Somehow my Community account is one hour off, for example when it's 11PM posts from before already say from 'Yesterday', when before 11PM they were from 'Today', I guess maybe I selected the wrong time zone when signing up, although I don't even reme...
One of my Public Mobile Accounts is coming up on the 1-Year Anniversary Date very soon here, I was able to look deep through my email and find my original date of Activation. I joined on August 17th, 2022. and for a variety of Plan changes in between...
How would I go about finding out and confirming if an individual used my Friend Referral Code when signing up? Considering you only get your Friend Referral Points once Per Month(Around the time your Plan Renews.), this is the only time you know when...
I accidentally renewed the wrong plan and want to change it. It’s been about 24hrs now and I’ve had no success in a reply from customer support here , so I don’t get double charged if I change it again. Is it prorated and get a refund for the differe...
I'm curious about how the public points would differ from my current rewards for autopay and loyalty. I know the opt in gives you 5 points, im guessing that's a 1 time thing on opt in. But it mentions it gives you 1 point for every month you've been ...
I just switched to Public Mobile from Bell and went to port my number. It asked for the IMEI and when I put the IMEI for the E-Sim in it removed my Bell E-Sim so I am no longer able to receive text messages to my number to confirm the porting of my n...
Hello,As the rising prices of everyone has everyone looking to save where they can, I am doing the same by switching to the $15 per month plan with some Canada add-on minutes. I have a couple of questions....a) do the $15 per month plan still have un...
had/have 2 500 US minute promotions. first promotion used up and second will not activate.
I'm wondering if there is a way to find out exactly what time my data was used?
I want to know if my bonus in my present subscription will remain if I change my subscription to the 5G one
I recently seen an Oracle take on a matter about someone accepting their own Response as a Solution to their Thread before, literally from the OP Account. If this is a problem, and isn't allowed amongst The Community why isn't It removed as an option...
It's not even quarter after 10PM and I already cannot access the Mobile App? Sure, this is common after midnight but at 10PM? I've cleared cache 3 times, logged out and back in.. and everytime I get the {"message":"Unauthorized"} Screen...Is there sc...
So I noticed I no longer get the text message reminding me of my upcoming bill nor do i get my bill renewal confirmation messages either.. I used to always get a text after my Payment went through telling me it was successful, however not anymore whi...
Is every single Mobile Kninik owned by Telus or is there still any Dealer/Privately Owned or Franchised locations left?The two in my city carry Public Mobile SIM Cards, even the New Design so I assume they are Telus Corperate owned locations. I've be...
Ever since I switched to the $39/month 20GB plan I find that my call quality has gone down.When receiving calls, after answering I am not able to hear the person and they are not able to hear me. After ending the call and calling back, this seems to ...
Hello,So brief description, I went to reactivate an already existing account that I had used before switching my service to Virgin.Today, I decided to sign up again with Public Mobile and when I went through the process of setting up the subcription/...
HelloI moved from NB 2 years ago to BC and I am still paying for NB HST.Billing need to be adjust to BC provincial rate.
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