Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Just signed up with Public Mobile recently. Found out that I could not use wifi calling. The reception in our area is not good to begin with, but today is exceptionally bad. Both my wife and I cannot make phone calls. Even texting is not working. Sor...
Is it possible to connect my pixel watch LTE to my public mobile account?If yes, what is the process.I understand it the watch comes with esim already but needs to be connected to my mobile phone number.
i bought a new eSIM and it never sent me a email telling me what the number is for the eSIM.In settings, general, about on my iPhone it shows I have an eSIM available but I don’t know which number it is.i want to change my physical sim to an eSIM.
I just activated my eSIM when I switched from other network provider to Public Mobile. When I activated the subscription and eSIM, I did it from my iPad, should have been with iPhone. How can I transfer my eSIM from iPad to iPhone?
My username was "DrSaxMusic" but when I went to put that into a new screen, it said that name was already taken.The system gave me "DrSaxMusic1" but I want my old name back.
Hi, My wife recently signed up with an esim on her new S24. She was assigned a new number 555-555-5555 (example). The following day we ported her number over from her old phone. All appears to have went well porting over her number (settings on phone...
I can receive text/picture messages, I can send pictures messages but can't send text messages. Anyone else experience this and have a solution? ( I have contacted support and am waiting for their engineers to get back to me. )
I paid my money for purchasing your Sim on June 26. But now I haven't received my Sim card to activite my account.I wonder how could I get and it takes me almost 1 month pay my account for nothing?could you solve this problem? I
The phone shows signal but calls and messages not being received. Same happened yesterday in downtown Toronto. Had full signal and 5G. But internet and calls did not work. Even after restart. Anyone else facing the same issue?
Hi, I have just moved to Canada and looking to subscribe to Public mobile plan. I do not have a Canada credit card yet and the website is unable to process any payment from my Australia credit card. What are my options with other modes of payment as ...
Hello all, I have unsubscribed from a plan as I'm travelling out of the country and not planning to use the number for a few months. My current subscription ends on Aug 15th. How long will my phone number remain active (after Aug 15th) without a vali...
Hello all,I've got a Florida trip coming up soon here and I'm on the $34 US Canada 50GB plan.Just wondering if anyone on the same plan has been to the US and have had to do something specific to make their phone work or does it work as per usual seam...
So just wondering if anyone is having the same issue as I am . My friends credit card is expired and all I needed to do was update it for him ? Sounds simple right ? Lol NOT for this company . Today is day 5 of being locked out , I’m communicating ...
I just set up.my Public Mobile account and activated the sim card. Number ported and everything works except accessing voicemail by holding the number 1 down on the key pad. I get "Missing voicemail number. No voicemail number is stored on the SIM ca...
I have a 1 GB/month plan. As a thank-you for continued loyalty, I got 30 GB of data every month for 150 days. According to "my account" on Public Mobile, there are 24 days left in the offer, however today, I went over 1GB, I got msg "mobile data lim...
I’ve transferred my home line from bell to public. Bell says public needs to ask for the transfer. I’ve been waiting 2 days now. How and when does public do this? I can’t find where I create a ticket or contact a representative
While setting up and porting over I was at the step of providing full access. And a code was sent to me. It never arrived and the last 3 digit it showed I didn’t recognize. example …………342How do I get past this step?
Hi,I changed my plan from Virgin Mobile to PM (eSIM) today, I wanted to keep my old number so chose to transfer number. I paid for it, received an approval message from Virgin, and then also received a message from PM saying the number transfer is do...
