Weird activity and messages

[NoorS]

Got a text saying my account is on hold due to payment issues. I log in to the app and it shows that my payment has already been processed, I have no balance, and I know for a fact that my credit card details have not changed. So I try to contact support to figure out why I got that message, but I'm prompted to log in on my browser and it won't let me even log in! It just goes to a page that says 403 forbidden. I finally logged in on incognito and so I'm able to log in and write this post. But I still need to figure out why I got that text and why I can't log in through my normal browser. 

 

[NoorS]

Yes, all that seems to be working fine. However, I still can't log in like I usually could before, I always have to go on incognito mode to log in. I guess i will contact support for that. 

[dsweezey]

I received the same message today.  Payment was successful two days ago, card details have not changed, and contrary to the text message, the account is not suspended.  I suspect that Public will send out a "whoops" message eventually.

[BKNS27]

@NoorS 

You are the second member with the same text.

Just login to your account and check the status of your account. If it is active then don’t click on link but if your account is suspended then you need to make a manual payment to resume service.

[AK32]

Can you check your card expire date and make sure it has not passed?
It sounds like you are not the only one who got this message. Most importantly, does your services (calls, text, data) work?  If so, you should be okay to ignore it, as long as your payment has gone through and your services are working, you are good.
If they are not working, you may need to contact a customer support agent which you can do here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@NoorS 

dial 611 from you cellphone to hear current plan status and payment options.

[Chalupa_Batman · Accepted solution]

Hey @NoorS 

Question. Can you text? Use data? Make and take phone calls? If so, you can ignore that message. If you can't do any of above, please contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437