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Forum Posts

Payment not working

Hello.Just received an email from public saying my payment didn't worked. Trying to transfert money to account is working but indicates 0$. Any Idea??

Resolved! reset my pin

i think that it is very not professional not to have a contact number 

jerseygirl123 by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 0 Bravos

Resolved! 3G Phone vs 5G Phone

I understand that at the end of 2022, 3G phones will become obsolete. Is this true and if so, i may need to purchase a 5G phone and how do I transfer my phone number and public mobile account to a new 5G phone. Thank you for anyone able to answer thi...

Blum by Good Citizen / Bon Citoyen
  • 305 Views
  • 11 replies
  • 0 Bravos

Reward $ not applied

I’ve been with Public Mobile for over a year now so I’m supposed to be getting 1$ for being on autopay and 1$ off for being with then for over a year. Neither have been applied to my account and I have no idea how to get in contact with a customer se...

odessaclare by Great Neighbour / Super Voisin
  • 108 Views
  • 4 replies
  • 2 Bravos

Resolved! Help me please to get back to Public Mobile

Hi, I have been in USA for the last 5 months. I used the usa option for the first week but it was not working. I did put $ in my account in November 2021 to keep it activated. I had to put $ on March 12, but I totally forgot. Now I can not access my ...

Denlac by Good Citizen / Bon Citoyen
  • 453 Views
  • 27 replies
  • 0 Bravos

Resolved! Long distance

Hi,What Add on for long distance call to Indonesia?Thank you very much. 

gm8000069 by Great Neighbour / Super Voisin
  • 205 Views
  • 9 replies
  • 1 Bravos

New Points mehhhhh

So the first contest is finally done, not sure if they are going to publicly post the winners since the draw was supposedly on Friday, but I see they have put a few new prizes up. This time it is 2 (as opposed to 3 phones)...the Samsung S22s which I ...

JL9 by Mayor / Maire
  • 211 Views
  • 2 replies
  • 1 Bravos

Resolved! Old Loyalty Rewards not applied to account

I got a message in Feb that I was coming up on 1 year with Public mobile and would receive my 1$ monthly discount next month. The discount was not applied to my account and I can't open a service ticket.

delislen by Good Citizen / Bon Citoyen
  • 345 Views
  • 16 replies
  • 0 Bravos

Resolved! Friday APRIL FOOL'S BLACKOUT

my public mobile service was not working from noon Friday until after midnight. Around 2 p.m. I made a one-time payment thinking that might resolve a problem. However I auto-pay so now they have two months of my funds. Does anyone know whether they w...

Weezie by Good Citizen / Bon Citoyen
  • 329 Views
  • 12 replies
  • 1 Bravos

Resolved! iPhone 7 is not shipped out yet

I ordered an iPhone 7. It was in March. Over ten days passed. It has not shipped out yet? I wonder the reason.

Lindaping by Great Neighbour / Super Voisin
  • 125 Views
  • 6 replies
  • 0 Bravos

Resolved! Topup

I made a payment to my account 1 day prior to the auto pay cycle for the next month because I had run out of data. How do I reset my autopay for today with my new payment and get my service restored ?

BrianGale1965 by Great Neighbour / Super Voisin
  • 363 Views
  • 9 replies
  • 0 Bravos

Hi

Bought minutes and plan yesterday. Idk maybe it was the wrong one or something. Today it's asking me to renew money for my plan. My accounts suspended. I'm not paying double what I pay a month to do the usual things I do. I'm at the point I just want...

jahkillyn by Great Neighbour / Super Voisin
  • 142 Views
  • 4 replies
  • 1 Bravos

Resolved! Account locked

Hi there, my account was locked. I forgot my security question. 

janetordonia by Great Neighbour / Super Voisin
  • 225 Views
  • 5 replies
  • 0 Bravos

Resolved! new activation, Sim not working

just activate my new sim and a new account. the sim is not connecting to the network shows emergency only.I got another sim and change the sim on the website. the result is still the same. both sim cards aren't connecting to the network. I tried to s...

wendigo by Good Citizen / Bon Citoyen
  • 198 Views
  • 5 replies
  • 0 Bravos

Resolved! Needing PUK code ASAP!

Hey, Ive never lock3e my SIM before but hey I thought it'd be wise, since donating my phones to wherever or whoever they end up with seems to be my trend. HELP! Haha. How do i go about acquiring the PUK code. Any help greatly appreciated.

lamberguinixo by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Reactivation

I allegedly only have one day to reactivate my account before I lose my phone number I've been trying for the last 2 weeks to contact someone and get help it's not letting me log into my Public Mobile account with my email when I hit forgot password ...

Divacorpse by Great Neighbour / Super Voisin
  • 217 Views
  • 7 replies
  • 0 Bravos

My account has been suspended

My account has been stopped because I allegedly failed to pay Current Balance: $6.00, despite the fact that I am signed up for dynamic Autopay. My phone has stopped working. I'm unable to send or receive text messages. I tried calling a friend, but t...

mfizz55 by Good Citizen / Bon Citoyen
  • 231 Views
  • 9 replies
  • 0 Bravos

Resolved! account balance overfloweth, service remains suspended

Made 2 manual payments yesterday from a different credit card (same one I used last month). Balance is double necessary, but will not apply to my account to lift suspension. Tried with chatbot to submit ticket, wouldn't accept my info. Keeps saying "...

diehlwithit by Good Citizen / Bon Citoyen
  • 631 Views
  • 11 replies
  • 0 Bravos

My account

My payment comes out of my account since I signed up with the company ,now they say I owe 3 ,dollars & can't use my phone ,can someone tell me why

RoxanneCahill by Great Neighbour / Super Voisin
  • 204 Views
  • 5 replies
  • 0 Bravos

internal text messaging

I can't send text messages internationally. The error message i keep getting is "you have entered an incorrect number. pls try again". I am here in BC Canada. I made sure the country code is added yet it still doesn't work. Need help ASAP. Thanks

CHIGOZIE by Good Citizen / Bon Citoyen
  • 241 Views
  • 10 replies
  • 0 Bravos

Resolved! Payment not added to account

My son made a payment to his account the day before his auto renew came out and now his account is suspended because they didnt apply his payment. How do i get to talk to a live person so they can fix this issue?

KerriC by Good Citizen / Bon Citoyen
  • 181 Views
  • 6 replies
  • 0 Bravos

Top-up

Why did my automatic top-up only charged me a portion, then deactivated my account until I paid more. My online account indicted that I had a balance. When I attempted to pay whatever I needed to pay to reactivate my account, it showed amount due $0.

wattonc by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I set up Text-911?

Hey Public Mobile Community! I’m deaf. I want to set up this text-911 service that I believe all Canadian mobile phone carriers offers to their customers for free. I am unable to find a way to turn it on. Can you please inform me how to set this up? ...

Hceux by Great Neighbour / Super Voisin
  • 182 Views
  • 4 replies
  • 1 Bravos