Community

How to cancel

auto payment set up

Hello, I am a new Public Mobile customer.  My next payment is due on Feb 9.  I've just received a text stating that there are insufficient funds in my account???  When I set up my account I provide PM with a cc and was under the impression that this ...

extreme speed throttling vs telus

I've been on public mobile in Edmonton for a year or so and been constantly disappointed by the speed, it's rare to get over 3 mbps, I've tried multiple phones, sims, esims, no changeRecently I acquired a work phone of the same model as mine (s24) on...

Any chance Public Mobile would forward incoming calls to a Toll Free number?

Hi, I have a Canadian number with Public Mobile, and I understand there are no roaming options for the Dominican Republic. I do have access to a free toll number. Would Public Mobile allow call forwarding from my Canadian Number to my toll-free accou...

Voice calls not working

I am in Florida, and unable to make or receive voice calls. I have the Canada/US/Mexico plan.

refer a friend

My child has PM and I have Kudo.  If my child refers me for the discount, will I be able to keep the same phone number as my Kudo account? How long does it all take for the transfer?  Is all this info on the web site?thanks

waiting for mailed sim card

can I switch and go to telus office

Hi

I want to get this phone number xxxxxxxxxxxxxxxxx with Public Mobility. Is it still available? If it is, please let me know and give me instruction step by step to get it. Thank you.

Phone not in service

I tried to change phone number, and add a plan. Now my phone is not in service?

E-Sim not Compatible

Hello, I'm trying to either get the e-sim activated or get my money back. I need this to be resolved as soon as possible. As I thought once you buy and e-sim at the beginning and it did the test with your IMEI to see if it was compatible it would aut...

Cannot receive and make calls

I have rebooted the phone and reset the mobile network.  My account is in good standing.  But I still have difficulties to make and receive calls.  Sometimes, it works - I managed to make a call but then it got disconnected while waiting.  Then, a me...

Add 2nd device (tablet) to my PM account?

Can I buy a second SIM or eSIM on my PM account so I can use my Android tablet as a backup phone? I'm having problems with my older cell phone and have a VERY important conference call to make and can't trust my cell phone and don't have time to shop...

Payment

I changed the card on my account but now it is acting like it is still now paid. How do I get it to process immediately? 

defective physical sim exchange

the new physical sim is taking a long time to activate. how long does it take to switch from an esim to sim?if I have a defective sim, how I exchange it?

Failed payment for add-on

I have $90 in my available funds and I am trying to purchase the $30 talk txt 3gb data US roaming add-on and when I click use available funds it says payment failed.

Overcharge

I used my points which summed up to $15 and paid the rest with my card which was supposed to be $16 but I got charged 39 dollars please how I do I get my money back?

Payments

Incoming & outgoing calls not working 

Unable to port number to public mobile from Telus

I just purchased the public mobile's 39$pm US Mex CA plan. But during activation when i provide my existing number, the app keeps loading and eventually says "Invalid Number". My existing number is with Telus and definitely valid. Does anyone know wh...

New phone plan

I just activated my new subscription for 50gb talk and text unlimited plan for  canada the US and mexico. When I tried calling mexico it told me I have no minutes left and will  have to purchase some.  My usage on my account shows next to nothing  us...

Sim help

We are trying to set up my daughters sim card.when I purchased the plan. I checked and her phone was compatible with an esim card. Then was told no and had to buy a card. Finally got the card and now, she put it in and it still won’t recognize. Her a...

Can't text from Android to Apple

I noticed this started yesterday and none of my setting changed, but I can't sent texts from Android to Apple. When I first joined PM I had this issue and it corrected itself.

Unblock my number

How can I unblock my number so I can port to another network?

Receiving images via text

I cannot send or receive images to about half of my contacts (who use both android and apply devices). Help would be appreciated I checked this page and tried setting a new APN settings based on the suggestion there, to no effectForum posthttps://pro...