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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone number after unsubscription

Hello all, I have unsubscribed from a plan as I'm travelling out of the country and not planning to use the number for a few months. My current subscription ends on Aug 15th. How long will my phone number remain active (after Aug 15th) without a vali...

Resolved! US Trip?

Hello all,I've got a Florida trip coming up soon here and I'm on the $34 US Canada 50GB plan.Just wondering if anyone on the same plan has been to the US and have had to do something specific to make their phone work or does it work as per usual seam...

Locked out … and no help from an agent

So just wondering if anyone is having the same issue as I am . My friends credit card is expired and all I needed to do was update it for him ? Sounds simple right ? Lol NOT for this company . Today is day 5 of being locked out , I’m communicating ...

Resolved! adds on charged twice

HelloI bought a adds-on in June ($33) and I have been charged twice. How can I be reimbursed please?

Resolved! I want to change my phone number. Can someone please explain how to do this?

I have too many undesirable people calling me, I would like to change my phone number. What are the steps for this?

Resolved! Voicemail number not on Sim Card

I just set up.my Public Mobile account and activated the sim card. Number ported and everything works except accessing voicemail by holding the number 1 down on the key pad. I get "Missing voicemail number. No voicemail number is stored on the SIM ca...

Resolved! Iphone status bar showing SOS

My iphone is only in SOS mode. Says iphone not connected to the internet. Works normally with wifi. ??

30 GB data loyalty offer not being upheld by Public Mobile. any suggestions to get it back?

I have a 1 GB/month plan. As a thank-you for continued loyalty, I got 30 GB of data every month for 150 days. According to "my account" on Public Mobile, there are 24 days left in the offer, however today, I went over 1GB, I got msg "mobile data lim...

Home line transfer

I’ve transferred my home line from bell to public. Bell says public needs to ask for the transfer. I’ve been waiting 2 days now. How and when does public do this? I can’t find where I create a ticket or contact a representative

Porting Over Full Access - can’t verify

While setting up and porting over I was at the step of providing full access. And a code was sent to me. It never arrived and the last 3 digit it showed I didn’t recognize. example …………342How do I get past this step?

Number Transfer went through but phone says No Sim, lost network from my previous carrier

Hi,I changed my plan from Virgin Mobile to PM (eSIM) today, I wanted to keep my old number so chose to transfer number. I paid for it, received an approval message from Virgin, and then also received a message from PM saying the number transfer is do...

Refer-a-Friend missing bonus $10

Hi Support,I provide refer to my my friend, which open new account on Jun 29, 2024. Nether me nor my fried receive referral bonus :-(. I only received 1 point today. My referral shows referral was made on Jul 16, 2024 (today?) while real date was Jun...

iMessage not working for me

Keeps on saying verifying. I have tried everything reset my phone multiple times and network settings.

Payment

I had a simple phone plan for many years $6 plus tax because I hardly using my phone just for emergency.Why I have to pay double $13 pus tax in last 2 months?I would like to talk to customers service please

Why won't vanilla mastercard let me register postal code?

I want to use my vanilla mastercard giftcard, so I went onto the website to register the postal code. However, it just told me there was a system error and to try again later. I tried again the next day, same result. Paypal will not accept the card ...

Moving my old sim card to a new phone

My sim works in my samsung and I moved it to an iphone7 but it says no service. When I looked at the celluar settings it says public mobile. I restarted the phone but still no good.

Confirm Identiy

My sons sim card quit working. When signing in to his his account it requires him to confirm all access and then sends a code to his phone number and there isn't a email option. He cant access this code because his Sim card has malfunctioned. We woul...

Resolved! Transferring in

How long does it usually take to have a cellphone number transferred in to PM? Virgin Plus has transferred my number out. I am not getting any text messages or phone calls at my usual phone number though. I am worried. Thank you!

Transfer mobile number

I am currently selling a business that the public mobile number is important in customer contact. How do I transfer the number to the purchaser of the business? I have a physical SIM card with public mobile if that matters

Resolved! Cannot transfer to different phone

Trying to transfer eSIM from iPhone 11 to 13 and iPhone 13 says sim transfer is not supported. How do I fix this?

extremely slow 5g in Osoyoos BC

I'm still seeing extremely slow 5g connectivity in Osoyoos, BC. Less than a megabit in some instances. Why is it so slow? it's basically unusable for downloading apps, working on a vpn or anything else i want to do.

Resolved! Free eSIM

Is free eSIM for new accounts only or does switching accounts qualify?

Resolved! Transfer Number

I’m try to transfer my number to another carrier but i dont have access to my text because I cancelled renewal on public mobile. How can I request to transfer number?

How to remove credit card

Ended subscription with PM

Now that my subscription has ended I no longer can log in or have an account. I had pre authorized payments for my service and I was charged for a month I did not use. How or who can help me get reimbursed.

Transfer number

I am trying to port my number to another carrier. I don't have access to my old phone or sim card. How to I port my number to my new carrier with with no access to my old sim

Phone number not eligible for support after submitting ticket

Posting on behalf of my elderly mom:Created a profile and plan last month and attempted to port the number over. Got a text today saying the port was unsuccessful and she was being assigned another number. I submitted a ticket after reading this with...

Resolved! Legacy Plan with upfront discount converted to plan with reward points - Point conversion not given

When my plan converted to the new point rewards system in May, there was a notice that said that any monthly discounted accrued could be converted into rewards points (I forget what the exchange rate was).All I received was a measly 5 point 'welcome'...

New and not activated yet but shipping address wrong and so hard to talk to customer support

I'm in new client I just paid and I'm getting a SIM card shipped to me they have the wrong address it is impossible to edit the address cuz it only gives me two options the activate your selection or login selection neither ever go to a profile edit ...

Messages

Hi, I recently saw answers to my last post and now I cannot find these answers. Where are they? I press on notification and the envelope for inbox and I dont see anything. The only message I see is a Private message that also went to my email.