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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9734 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20476 Views
  • 180 replies
  • 24 Bravos

Resolved! Subscription placed on hold text (error)

Anyone else just get this text? My wife and I both just did, but our plans renewed via auto pay on Saturday night. I'm not worried about it because my services are working, but I'm curious if everyone else got this too? I ignored it when it was just ...

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Resolved! Dropped calls on Vancouver Island

I just returned from four weeks in Ontario and Atlantic Canada where dropped calls were never an issue. As soon as I returned to Nanaimo on Vancouver Island, I started experiencing frequent dropped calls. Is anyone else dealing with this issue? It's ...

Crockett1 by Good Citizen / Bon Citoyen
  • 368 Views
  • 11 replies
  • 1 Bravos

Resolved! Re-setting phone E-Sim question.

What happens if you have an E-Sim account and decide to format / reset your phone? With hard sim I periodically hard reset my phone for security reasons and to just re-set my phone deleting apps that may be working in the background etc.

Typhon by Great Citizen / Super Citoyen
  • 501 Views
  • 9 replies
  • 1 Bravos

Resolved! Money grab

I ordered a sim card 2 weeks ago and it still says processing, I can’t reach an actual human to talk to after 2 days of trying. why am I paying for this months service if i can’t even use it??? feeling really frustrated.  

Julianna0130 by Great Neighbour / Super Voisin
  • 213 Views
  • 7 replies
  • 1 Bravos

Resolved! Account log in issues are back!

@J_PM Issues with account log ins experienced yesterday evening are back. Keep on getting Forbidden A1 or when I do get in only partial info displayed. 

Hollister by Deputy Mayor / Adjoint au Maire
  • 733 Views
  • 19 replies
  • 1 Bravos

YOUR SERVICE SUCKS

the website is perpetually downthe login is an absolute debacle2FA is an annoying unnecessary nuisanceTelus is bankrupt even after bilking its customers for decades.your substandard towers and service translates into dropped calls that are not just a...

surferdude by Good Citizen / Bon Citoyen
  • 295 Views
  • 9 replies
  • 2 Bravos

Ifull access to account

I am not getting full access to my account. I want to change my credit card details.

KAPNBO23 by Great Neighbour / Super Voisin
  • 132 Views
  • 5 replies
  • 0 Bravos

Resolved! VISA Card "Save And Proceed With Payment" Fails Repeatedly

Updated my card information one week ago. Just got text saying current paymentfailure because card information isn't correct.....but it should be.So I go to card info update page; enter card information; click the "Save and proceed with payment; and ...

DoctorBOP by Good Citizen / Bon Citoyen
  • 196 Views
  • 5 replies
  • 0 Bravos

PM points

How to redeem PM points towards Bill payment?

Inthup by Good Citizen / Bon Citoyen
  • 123 Views
  • 5 replies
  • 0 Bravos

Resolved! Address not in sign-up list

Hello,I am trying to buy a plan, and my home address does not show up in the list of addresses available, so it will not let me continue with the purchase process

My account

What is going on with the 2 phones on this account? xxx-xxx-xxxx is out of data

Nicker by Great Neighbour / Super Voisin
  • 141 Views
  • 5 replies
  • 1 Bravos

Subscription renewal date

Greetings.For over two months, my 90-day plan was scheduled to re-new on August 30.  Now it says August 29.  I know one day may not seem like a big deal, but I am concerned it may happen again, reducing my current time allotment even more, plus, poss...

marcnoel by Model Citizen / Citoyen Modèle
  • 305 Views
  • 12 replies
  • 1 Bravos

Plan upgrade

I have upgraded to 5G but cannot see it on my phone 

JohnG85 by Good Citizen / Bon Citoyen
  • 370 Views
  • 16 replies
  • 0 Bravos

follow up sim card

Hello,I bought 2 SIM cards from you on August 2nd, but unfortunately I have not received them yet. Please help me get SIM cards faster, because we are new comer to Canada and we really need SIM cards.

Reza1366 by Great Neighbour / Super Voisin
  • 167 Views
  • 5 replies
  • 0 Bravos

USA Roaming

Hello, I'm going USA and I would like to do addons $30 . Is it worth it ? Data would work for us? And if we will not get data then? Thanks. 

Pini by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 0 Bravos

Account reactivation

My wife's account has been blocked due to non payment.  I attempted to make a payment but it was rejected as I  had use an incorrect email address. I need to get this account activated as she has had no phone service for a week

Fred9 by Great Neighbour / Super Voisin
  • 157 Views
  • 5 replies
  • 0 Bravos

Resolved! Weird charges

I have charges on my log for phone numbers I never called and data I never used? Anyone else see this in their log?

Wooly by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Resolved! Canada-US Plan no calls from US

I have the Canada-US plan and in the US at the moment. Data and text work fine but I cannot make or receive phone calls. Roaming is on, I've tried resetting the phone and the mobile settings to no avail. Connected to T-mobile network if that matters....

Roamer67 by Great Neighbour / Super Voisin
  • 250 Views
  • 7 replies
  • 0 Bravos

Can't login into account

Hi there, I just purchased a plan and when trying to transfer my old phone number, it locked me out of the account. I now can't log in since it's giving me a "Forbidden A1" error. I cannot contact anyone also since I need to be logged In to submit a ...

Lazyboo by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

Resolved! US/Canada 40GB plan.

Hello,I just had a quick question about the 40GB US/Canada plan.  I'm currently on the $60 grandfathered Canada/US plan with 8.5GB Canada and 2GB US talk/text.The plan is pretty clear that the 40GB can be used at 5G speeds in both Canada and the US. ...

Nermal3 by Great Neighbour / Super Voisin
  • 301 Views
  • 6 replies
  • 1 Bravos

problem with eSIM and physical SIM card

Hello, I'm having a hard time setting up my phone. My number has successfully been transferred but I seem to be having issues activating the SIM. I tried two different eSIM cards. Couldn't receive calls, only texts. Under Settings, data it said I had...

jvj by Good Citizen / Bon Citoyen
  • 202 Views
  • 5 replies
  • 0 Bravos

Two accounts one email

Hi I need help.  I have many accounts with PM, in all cases except this one account I am good and I know I need a different email per account.  For some reason when I try to access my sons account the email goes to my account email so I can't access ...

Honzo by Great Neighbour / Super Voisin
  • 198 Views
  • 6 replies
  • 0 Bravos

SIM replacement

If I lost a SIM card, would it be possible to replace it and keep the same phone number?If so, can someone tell me how I'd be able to do that?

gb2k by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

what happened to PM?

It's way worse than before.   I HATE coming here.It wanted me to register - so, I have a new nickname now.The interface looks awful.The worse part is after I paid, I still get the message, "Your services are on hold."Does PM think they have too many ...

pmdrone by Great Citizen / Super Citoyen
  • 169 Views
  • 3 replies
  • 1 Bravos

Eversafe login-trusted device never works

Every time I log in I choose this is a trusted device yet I always get sent a code to confirm.  This is incredibly annoying and a waste of time.  Is there a workaround or a fix for this?  I'm using Chrome as my browser.  Thanks

DDM69 by Deputy Mayor / Adjoint au Maire
  • 251 Views
  • 4 replies
  • 0 Bravos

Public Mobile Account Management Website down

Still getting the "Forbidden A1" message Mon, Aug 14, 2023 at 11:00 pm.  I assume the outage reported at My Account experiencing issues: service not impact... - Community (publicmobile.ca) is still unresolved? Can anyone provide an ETA for fixing the...

EnDanU by Great Neighbour / Super Voisin
  • 487 Views
  • 15 replies
  • 0 Bravos
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