TLDR: I cannot send or receive text. I cannot receive phone calls. Chatbot is useless and the ticket system is broken right now. Might be a double post because I cannot find my other post...
Timeline and problem:
I tried to transfer my number from Virgin Mobile over to Public Mobile on Nov 28 around 2:30PM. I received at text from virgin where I replied 'YES' to continue transfer process. At 4:16PM, I received a text from Public stating 'We have not received your response to authorize number transfer. Reply 1 to this text and a NEW message will be sent to authorize the number transfer' which I did. 5+ hours have past and at around 10PM, I tried sending them a text and they did not receive it nor can I get there text or phone call. I can however still call them with no issues. It also looks like my virgin line is still active as I can still use their service with my existing number, which tells me that the number transfer and activation was incomplete. This message was written around 2:40PM which means it's been 24h since I activated this service and its not working properly.
