@JaspalS
You can proceed your porting out request yourself.
To port out, you start the process from your new provider
But first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile
While you are at My account, you might want to also disable Pre-Authorized payment just in case.
Go to Payment page, click Manage Subscription, then turn "Subscribed" to off
Next, activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information
this is critical: Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request. You need to reply YES within 90 mins
After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls. Once you are getting incoming calls, porting is completed. Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)
