Issue after porting no calling or texting incoming and no outgoing texts

[Aquasure]

We ported and I tested calling after installing the esim. Now he can't recieved or send text messages, we have turned rcs texting completely off and still having issues calls go straight to voicemail when I call but he can call out. He is activity working and his work requires his phone working and he only communicate over facebook messenger. This Port happened more then 14hrs ago

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Aquasure]

That porting number doesn't get me a real person and you need Koodo accounts to access the support 

[Aquasure]

I can't create a ticket as I do t have his IMEI... But I'm seeing if I can meet him and get some info from him like the IMEI... Bell sent the message, which we agreed to the Port..  the porting screen got all 4 check marks... And he is able to call out and has data... The old Bell sim has been removed before doing so I can confirm the bell sim was reporting unknown number so that would tell me the Port completed...  

[hTideGnow]

hi @Aquasure 

let's put the text issue aside, it could be due to the fact that you cannot receive incoming call/text and they cannot validate for RCS activation

but first, can you receive inbound calls? Did you get a text from the old carrier, did you reply Yes within 90 mins?

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[slusagm]

@Aquasure 

so, you can make calls but not receive calls?

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them