Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I forgot to change my debit card info and my subscription didn't renew. I tried to get into my account but everytime I log in, my only option is to activate a new subscription (new plan, sim and everything) and I am unable to access my account and in...
I received a text message from 5474 saying that I can upgrade my plan to a 5G 75GB Canada-US-Mexico plan with 1000 international long distance minutes for only $35/month. I would like to know if that'a a spam or real. I checked the PM website and t...
In the process of transfer from Fido to Public Mobile. After disabling Fido and putting in new Public Mobile I am getting a SIM Not Supported message showing on iPhone. Is that normal/expected? It is complaining that my phone is not unlocked.
The new $29/20gig plan is only for the next 3 days, and for new subscriptions only.I tried cancelling my subscription to start a new one but my billing/subscription cycle ends in 2 weeks.It's not like I'm trying to downgrade to a cheaper plan, I'd be...
Can I switch from my current $35 plan to the new $29 month plan
I would like to access my payment invoices from 2023.
Hi, just wondering how to get support, I decided to transfer my phone number to public mobile and not I don’t have any cell service, and I can’t access my account either because they send an verification code to my phone number that I can’t access, h...
I have recently change phones (using iPhone SE) and transferred to PM from Telus. I purchased the eSim and it was working but I had to reset my phone to factory settings after installation (to transfer contacts from one phone to the other), and now t...
Locked SIM card
Canadian operators have started implementing STIR/SHAKEN, which is a new method of authenticating incoming caller ID.Normally we should never trust incoming caller ID because it is very easy to spoof by scammers.However, with STIR/SHAKEN, newer phone...
Took a look of my points history,how come I didn't see $1 of points back ($20 plan).any one same?thx
PM charged my card for 33.60 for US roaming and is showing a credit balance of 30.00 but won't let me purchase new roaming. also, 0/15 days still showing on expired roaming. This has happened several times before. Terry
I have 1 very quick question.I joined very recently with Public so try to understand if this is a prepaid service or postpaid service?
I just noticed I was double billed on February 19th, 2025. I was hoping one of the charges would go away on it's own but it's been almost a month. The overcharge was for 38.08. how do I get this cleaned up?
How do I subscribe another phone number under one account?
What's my account number?
I'm trying to open a public mobile account, and it says I need a public mobile sim card. But the links to take me to the place to purchase one online or the list of places I can buy one in person are both deactivated. Anyone have any suggestions? Tha...
I cannot figure out why the Feb. 19, 2025 payment did not go through and I can still use the phone.
how do i get a refund? they charged me the same amount 3 times
Not really a question, just a positive comment and an observation. Recently returned from Mexico. Using my phone in Mexico worked great. No problems at all. Made one ooops, and called a friend in the USA, which i believe is not free. and after diali...
Hi, my phone plan did not renew today. I have no idea why. We have tried several payment options and all have failed. What would you suggest I do?
I did yesterday add the $ 20.00 voucher and today my phone is suspended !!!!!Vocher number is xxxxxxxxxxxxxxxxx
My subscription expired and I couldn’t activate or do anything, it’s asking me to pay again ? Either resume the services or refund. I don’t wanna continue like this edited by computergeek541: inappropriate language removed as per terms of service
we are planning a short trip down to the US. does the roam add-on allow me to call my home from the US? thanks.
Hello, I am just needing to buy another esim. But this site will not allow for me to get into my account. I have been a customer for a few months now, and there's no where to access a simple esim purchase for my new iphone 14pro. Ive tried all the 'c...
Hi I found the catalogue but I just want to use my points towards paying a bill. What are the steps? Thanks
I typically pay 127 taxes including. For a 90-Day Plan. I see that next billing cycle I will be charged upwards of $200. Why????
Hi purchased new phone and picked up a sim card from Koodo cause I didn't want to wait for snail mail. Went through all steps and set up new number. On the app everything says account active. But sim won't register on network. Son in law put his sim ...
Hello, I few question about my subscription and about the promo offer what I got.1st question in my promo offer it says 1000 international long distance minutes. That’s means every month? And which countries are included? On the website I saw China, ...
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