Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am wondering with the upcoming changes and my phone needing to be upgraded for the network (since it's not whitelisted despite technically being "compatible") if purchasing a phone model that Telus sells would work.I can't afford much but I'd prefe...
I tried to get answers on how to get my service up but was unable to do so. Now I’m trying to port out my number but can’t because I don’t receive texts. Can someone please help?
Still waiting for port in to PM to from chatr.Each day a different PM agent contacts me, I reply and the next day a different one repeats the cycle. It's been 4 weeks now. I'm getting really frustrated, still can't receive calls or texts.Should be il...
I was with fizz and I transferred over to Public Mobile using an eSIM card while transferring my number over. I got a text message saying that there was an issue with my account number with fizz and then they couldn’t transfer my number over and then...
Does anyone know how to get ahold of someone from Public Mobile? My phone isn't working and had been paused and good credit cards are just coming up with CC Not Processed for some reason. This has happened before and it took a rep to process the ca...
Hi,I want to transfer my mobile information to a new phone, but I need to do the transfer through a digital SIM card. How can I convert a physical SIM card to a digital one?Thanks,Ana
Just wanted to share this in case it helps anyone. After much frustration I think I've figured out how to get my Xiaomi Redmi Note 11 Pro (4G model) to connect to Voice over LTE, which I'm hoping will avoid the upcoming $5/month charge and end of 3G ...
Hi, I recently got a new phone that only uses eSim, I have a couple of questions: 1. how will I request to switch to eSIM2. if my device that has eSIM activated dies, what will happen? 3. when I get a new phone, will I be charged to transfer the old ...
Hi,I'm looking to change my plan from the $40 plan to the $35 promotional plan. I subscribed less than an hour ago and want the $35 plan instead. Please let me know if that is possible, and who to contact.Thank you,IJ
Would be great if public mobile had an edit post or reply features for people with big thumbs!
Hello,I am looking to establish two separate phone lines. My goal is to port my current Public Mobile phone number out to a different service provider so I can keep it, but I also want to continue using Public Mobile by getting a brand new phone numb...
What can I do to get more points?
Cancel port to Koodo and I need my number back please !
I have been out of data and I think it is an error and need it to be fixed. IT says I used it all which I have never done and my phone doesn't show that amount of download activity,
My wife & I both changed our phones this week. The e-sim fee was instantly credited/free to her but I was charged the full fee. Wondering if anyone from Public Mobile customer service can refund/reverse this charge to me.I created a ticket but have n...
Does anyone know how to “downgrade” a subscription? I subscribed to a higher tier for a month cause I went out of the country but can’t figure out how to go back to my original plan - just Canada. It is not giving me the option of downgrading my plan...
I ported out to a different provider and now I can't access my old Public Mobile account. I had a balance of around $60. Did I just lose that money?
So in September 2025 I activated my account and thought I ported over from Telus. Long story short, the port didn’t happen and I paid for 2 phone bills since then. Today I’m trying to fix it. It’s been a whole process and I can’t talk to anyone to re...
I am having transferring my number from Freedom mobile to Public mobile. Currently, I have completed up to the step where I need to authorize the transfer of number from the Freedom side. After contacting Freedom's customer service agents, they told ...
Where do I find them you sent me one
I literaly just bought pixel 10a cause of this and the IMEI says not compatible. I am just lost as to what to do.
My credit card was charged an extra $500 from Public Mobile and now I'm locked out of my account. This was after they took my money to renew my subscription. There is absolutely no support from PM and they won't even allow me to transfer my number ...
I subscribed recently with esim amd I get texts and incoming calls but cant make outbound calls
Why was I charged twice for $11.10 on April 17 and twice for $5.55 on May 1 ?????
I am having difficulties trying to set up a new account. I purchased a SIM card and got to the payment portion and cannot proceed any further
Does the Can - US - Mexico plan include long distance to Australia?
I just signed up for an account. I seem to have lost my eSIM. The original QR code doesn't work since I already used it. How can I get a new eSIM (without having to pay $5)?
I have no service, I have tried turning airplane mode on and off as well as restarting my phone and nothing…
