FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73816 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75334 Views
  • 181 replies
  • 32 Bravos

Locked out of account.

My father is locked out of his account. We can login but the MFA is not working. He has two choices for MFA. One of the choices is the temporary number before he ported and the second is his email but no e-mail arrives. The silly thing is he gets pro...

trying306 by • Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

Lost phone

Hi my son lost his phone. we are going to give him an old phone but how do we get a new SIM card with the same phone number? thanks 

Bauer2026 by • Great Neighbour / Super Voisin
  • 90 Views
  • 2 replies
  • 0 Bravos

Multiple subscription same email

I want to sign up the rest of my family member members do I have to have a separate email and account for each one of them or can I do it all under one sign in

Tj4861 by • Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Re: 3G $5 fee?

Same thing with me, but I am on a 4G LTE network. I submitted a ticket so I hope to hear back soon.

grey_squirrel by • Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

Transfer Phone Number Problem

I am also having the same issue. I don’t understand this whole ticket thing and not being able to talk to an actual person

Laceybenham by • Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

SIM card issue

I haven’t receive my SIM card after 10 business days

JohnMV by • Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 1 Bravos

Cannot Transfer Phone Number

I have just recently recieved my SIM card in the mail and am trying to do the activation process, I chose the option to transfer my number but the app is telling me its not a valid canadian number even though ive had this number my whole life, can an...

issacb by • Great Neighbour / Super Voisin
  • 181 Views
  • 5 replies
  • 0 Bravos

Re: Cannot transfer phone number from Rogers

I have issue with transferring phone number from rogers too.yesterday I initiated the transfer and replied yes to rogers but few hours later public mobile say they did not receive it and the transfer was stopped. I will need another link to initiate ...

Peter103 by • Great Neighbour / Super Voisin
  • 96 Views
  • 1 replies
  • 0 Bravos

3G $5 fee?

Hi, I have a POCO 5G phone and when I checked my IMEI with the Public mobile phone checker, there's a green check mark beside VOLTE.  However I'm getting charged for the $5 3G network fee.  I have the VOLTE option turned on in my setting.  What else ...

Mable1 by • Great Neighbour / Super Voisin
  • 216 Views
  • 2 replies
  • 0 Bravos

Roaming Europe

Hi! I need mobile data roaming for Europe (calls and text massages don’t needed ) I am planning to go to Poland. How I can set this up?Thanks 

Tenya87 by • Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Tranferring to Public Mobile

I have requested from my old provider (phoneBox) to be transferred to Public Mobile. They sent me an email with account number, saying 'please be advised that the account number is ready for use on your mobile number transfer to another wireless carr...

Juditkhorvath by • Great Neighbour / Super Voisin
  • 175 Views
  • 5 replies
  • 0 Bravos

Can’t Activate, Ticket Won’t Send

Got to the last activation/number transfer page several times. Says contact support. Support says make a ticket. “Submit” button for ticket will NOT change from greyed out and won’t let me submit. Filled entire form several times. Payment was made su...

RickHayward by • Great Neighbour / Super Voisin
  • 148 Views
  • 4 replies
  • 0 Bravos

Resolved! Incorrect promo cycle

I setup my PM account just this past Jan / 2026 on a super good 20% discount deal. Just noticed on my account page it shows shows that my promo cycle started on July 2024 —UPDATE — My bad - it just occurred to me that what 7/24 is not a date but mean...

Anerkons by • Great Citizen / Super Citoyen
  • 111 Views
  • 1 replies
  • 0 Bravos

Resolved! unable to login

Suddenly unable to login, error  “message;unauthorized” 

haxima by • Good Citizen / Bon Citoyen
  • 125 Views
  • 3 replies
  • 0 Bravos

Changing plans

Hi I would like to change to the $15/month plan from my $40/month but that plan isn’t showing up on my app. Please help. 

Sammyy by • Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

PM Log in issues

Same.  I have never had a problem logging in in years but today i get  “message;unauthorized” I just want to pay my bill. 

Kenny18 by • Great Neighbour / Super Voisin
  • 80 Views
  • 1 replies
  • 0 Bravos

Log in issues

Everytime I try to log in to pay my bill, as I had insufficient funds when my bill was to come out, which was three days ago, I put my info in, my code, and then it loads and then a black screen pops up with a message that says “message;unauthorized”...

Jennifer49 by • Great Neighbour / Super Voisin
  • 130 Views
  • 3 replies
  • 0 Bravos

@ Wrongly Charged

Hello.We left Public Mobile (or so we thought) on June 12.  However, I got a credit card charge on July 23, and am tryjng to resolve why.We actually had two accounts: one seemed to get canceled, and one seems to still be active, as I can still log in...

Sean06 by • Great Neighbour / Super Voisin
  • 72 Views
  • 1 replies
  • 0 Bravos
Labels
Copyright © 2026 Khoros, LLC