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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Flip Phone

My wife has a flip phone and I want to upgrade to a 5G account for her on a Samsung A54 phone. How does the process work when she can't load the PM app on her phone and she wants to keep her number? The existing sim is not a hybrid, but the old large...

Resolved! Changing plans

If I change to a different plan from PM will I need a different sims cardI have the $35. plan with only 2.5 datacould switch to a cheaper plan with more data since I will be losing my rewards anyhow.

Resolved! credit card info

how do u update credit card info?

Resolved! $24 dollar plan for loyalty customer

Hi guys. I have $34 plan right now. But I am working from home right now. So I don't needs too much data. I want to switch to $24 4G data plan, which is only for new active customer. So do you guys know how it works if i would like to change my plan ...

Dropped calls

Just switched 2 lines to PM from Fido and getting dropped calls few times a day on both lines at different locations (Toronto dt and Richmond Hill/Vaughan). Any suggestions?

Resolved! Old credit card cancelled . Need to update new card number.

Resolved! Phone number needed to use referral code?

So I was in touch with an agent to take advantage of the sign up bonus of $10 for using a referral code. However, the agent kept asking me for the phone number from where I got the referral code from. Does that seem right?? Is there anyone from the c...

Resolved! Referral code error

Add the in-law switch from Virgin to public and the referral code. That I was given came up air referral code. How do I get my credits for these 2 activations I had done.

Resolved! US plan not working!! I've tried everything, HELP

If anyone has a answer it would be great, but first let me run down what I have done over the past 3 weeks to try to get it to work.My phone is a Samsung galaxy note 20. It is on the Lte network, I have tried automatically to connect, but no luck. I ...

Resolved! group texts

Hi I just transferred from Telus to Telus public mobile. I changed providers and now all my group texts are no longer working. I use them for work purposes so you can imagine the complications

Resolved! Does *611 even work?

I’ve seen subscribers being directed to dial *611 for various reasons.I tried calling *611 three times today to see how it works and only got total silence on the other end. It didn’t even seem like it connected to anything. Each time I called it, I ...

Resolved! Setting up SIM

I entered the wrong IMEI when changing to PM from Koodo. App is frozen on step 6. I can navigate to ‘my account through website, but unable to find button that allows me to go back and edit or modify the IMEI associated with my SIM

Purchase eSim on App

I am trying to switch to an eSim on my compatible IPhone SE but the app won’t let me pay when I get to that point.

Resolved! My IPhone SE only rings 3 times….how can I change it to ring more times?

Resolved! My account

The app is not accepting my postal code.plus I would like to know how to go about keeping my phone number before I make a payment ?

Resolved! Cancel Subscription

Hi If I cancel my plan would I get the refund of unused service. My renewal date is April 23?

Your sim card does not allowed to connect to this network

Get my som card about 3 weeks ago, and active it today. But I got the errorYour sim card does not allowed to connect to this network

Resolved! No CS reply, Can’t activate account , says eSIM not installed

Hello I require help to activate before my freedom mobile plan renews I sent in a ticket yesterday but no one has replied.says “eSIM not installed”- tried on 2 iPhones and 1 android, same message- tried new number option and transfer number option, s...

Resolved! Payment problems

I have been having problems with processing my payment. It keeps saying I should try again later. I have been trying since Sunday and my plan was not expired when I tried the first few times now I can't get it to resume services.. advice needed

Can't send texts

Keep getting an Error 2 when sending texts. Can receive.

Problems

After almost 2 weeks of using your product I found out that I am also charged by my regular provider in Canada for a daily roaming fee. Someone told me to turn off my primary number in setting so I did that but now your service won't work outside of ...

Resolved! Activating my account

I read on my profile that I am activated from March 24 but am not able to send or receive texts or make or receive calls. I did transfer my mobile number from previous supplier and that is listed on my profile. Am I missing something? I really need t...

Switching plans

Currently on $25 for 1GB for 30days plan where I use vouchers to top up my account. If I switch to @29 for $20gb plan is it still for 30days and I can use vouchers to top up my account, or is this a 90 day plan. Thanks for your help.

Charges.

What are the charges for data, calling, and text, when in the USA, without a roaming add-on?

No reply from CS agent

My god! Sent message to CS agent yesterday and this morning again, but received no reply at all!Paid subscription last weekend and chose eSIM, but later was told by its agent that they actually has no eSIM service. So ordered physical SIM and receive...

WHY IS MY SERVICE NOT WORKING???

IT IS SO HARD TO GET ANY PROPER HELP HERE. MY ACCOUNT RENEWED YESTERDAY AND IT SAYS I HAVE NO CALL TIME LEFT. WHAT THE HELL IS GOING ON???? THIS IS AFFECTING MY WORK!!!!!!!! AND I CANNOT GET ANY HELP OR CREATE A TICKET BECAUSE THIS SUPPORT SERVICE ...

Retrieve account

I was trying to transfer to another provider but my mobile doesn't work with it. When I tried to keep my existing provider (Public Mobile), my line was already deactivated. What should I do to continue my service with Public?

Switching from Bell

Hi, I am not tech savvy and need to switch my provider from Bell to Public Mobile.I do not want any disruption in service and my Bell billing for the month ends on April 11th.How do I do it so that there is no disruption in service and I am not payin...

Information Update

Good morning,I am not able to update my payment information. The address and postal code on my account is not the correct one and I have a new credit card with a different postal code. I cannot update my address or my credit card because the postal c...

250gb bonus data for 150days

Hello, from Public Mobile, I received a msg:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 days. Enjoy the...

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