Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2148 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3746 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33868 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45726 Views
  • 182 replies
  • 30 Bravos

Being forced to activate a new plan

I forgot to change my debit card info and my subscription didn't renew. I tried to get into my account but everytime I log in, my only option is to activate a new subscription (new plan, sim and everything) and I am unable to access my account and in...

Nharvey232 by Great Neighbour / Super Voisin
  • 122 Views
  • 5 replies
  • 0 Bravos

Is text offer from 5474 legit?

 I received a text message from 5474 saying that I can upgrade my plan to a 5G 75GB Canada-US-Mexico plan with 1000 international long distance minutes for only $35/month.  I would like to know if that'a a spam or real. I checked the PM website and t...

AnnaLam by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

SIM Not Supported

In the process of transfer from Fido to Public Mobile.  After disabling Fido and putting in new Public Mobile I am getting a SIM Not Supported message showing on iPhone. Is that normal/expected?  It is complaining that my phone is not unlocked.

Wavo2791 by Good Citizen / Bon Citoyen
  • 151 Views
  • 7 replies
  • 0 Bravos

Can I upgrade from my $29/10gig plan to the new $29/20gig plan?

The new $29/20gig plan is only for the next 3 days, and for new subscriptions only.I tried cancelling my subscription to start a new one but my billing/subscription cycle ends in 2 weeks.It's not like I'm trying to downgrade to a cheaper plan, I'd be...

Crumbum by Great Neighbour / Super Voisin
  • 221 Views
  • 5 replies
  • 0 Bravos

Resolved! New $29 plan

Can I switch from my current $35 plan to the new $29 month plan

cycling9 by Great Neighbour / Super Voisin
  • 184 Views
  • 2 replies
  • 0 Bravos

I don’t have any cell service.

Hi, just wondering how to get support, I decided to transfer my phone number to public mobile and not I don’t have any cell service, and I can’t access my account either because they send an verification code to my phone number that I can’t access, h...

JBJD by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 0 Bravos

eSim not working

I have recently change phones (using iPhone SE) and transferred to PM from Telus. I purchased the eSim and it was working but I had to reset my phone to factory settings after installation (to transfer contacts from one phone to the other), and now t...

JF_0608 by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Vortex

Locked SIM card  

Dingo518 by Great Neighbour / Super Voisin
  • 88 Views
  • 1 replies
  • 0 Bravos

STIR/SHAKEN: a new tool to combat spam calls

Canadian operators have started implementing STIR/SHAKEN, which is a new method of authenticating incoming caller ID.Normally we should never trust incoming caller ID because it is very easy to spoof by scammers.However, with STIR/SHAKEN, newer phone...

caller-not-verified.png caller-verified1.png caller-verified2.png
sheytoon by Mayor / Maire
  • 715 Views
  • 9 replies
  • 4 Bravos

Point back missing

Took a look of my points history,how come I didn't see $1 of points back ($20 plan).any one same?thx

yyjyyj by Great Citizen / Super Citoyen
  • 218 Views
  • 8 replies
  • 0 Bravos

US roaming

PM charged my card for 33.60 for US roaming and is showing a credit balance of 30.00 but won't let me purchase new roaming.  also, 0/15 days still showing on expired roaming.  This has happened several times before.  Terry

Terry_K by Great Neighbour / Super Voisin
  • 109 Views
  • 1 replies
  • 0 Bravos

Is Public mobile prepaid service?

I have 1 very quick question.I joined very recently with Public so try to understand if this is a prepaid service or postpaid service?

aviknaskar by Good Citizen / Bon Citoyen
  • 396 Views
  • 8 replies
  • 0 Bravos

Double billed in February

I just noticed I was double billed on February 19th, 2025. I was hoping one of the charges would go away on it's own but it's been almost a month. The overcharge was for 38.08.  how do I get this cleaned up?

icanrule by Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 0 Bravos

Trying to open a new account

I'm trying to open a public mobile account, and it says I need a public mobile sim card. But the links to take me to the place to purchase one online or the list of places I can buy one in person are both deactivated. Anyone have any suggestions? Tha...

JustJan by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 0 Bravos

Payment

I cannot figure out why the Feb. 19, 2025 payment did not go through and I can still use the phone.  

Rita2a by Great Neighbour / Super Voisin
  • 108 Views
  • 3 replies
  • 0 Bravos

Can-US-Mex Plan

Not really a question, just a positive comment and an observation. Recently returned from Mexico. Using my phone in Mexico worked great. No problems at all. Made one ooops, and called a friend in the USA, which i believe is not free.  and after diali...

pvlarry by Good Citizen / Bon Citoyen
  • 220 Views
  • 3 replies
  • 0 Bravos

Payment not Taken

Hi, my phone plan did not renew today. I have no idea why. We have tried several payment options and all have failed. What would you suggest I do?

Garry2002 by Great Neighbour / Super Voisin
  • 86 Views
  • 2 replies
  • 0 Bravos

Subscription expired and asking to pay again

My subscription expired and I couldn’t activate or do anything, it’s asking me to pay again ? Either resume the services or refund. I don’t wanna continue like this  edited by computergeek541:  inappropriate language removed as per terms of service

Sukh14 by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

Resolved! us roam talk text 3gb data

we are planning a short trip down to the US.  does the roam add-on allow me to call my home from the US? thanks.

bwd by Good Citizen / Bon Citoyen
  • 307 Views
  • 10 replies
  • 1 Bravos

Resolved! Redeeming points

Hi I found the catalogue but I just want to use my points towards paying a bill. What are the steps? Thanks 

Jojo64 by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

New Sim not registered on network

Hi purchased new phone and picked up a sim card from Koodo cause I didn't want to wait for snail mail. Went through all steps and set up new number. On the app everything says account active. But sim won't register on network. Son in law put his sim ...

Kharnett by Good Citizen / Bon Citoyen
  • 196 Views
  • 5 replies
  • 0 Bravos

CAN - US - Mexico promo

Hello, I few question about my subscription and about the promo offer what I got.1st question in my promo offer it says 1000 international long distance minutes. That’s means every month? And which countries are included? On the website I saw China, ...

Wolfy1 by Great Neighbour / Super Voisin
  • 300 Views
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.