Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,Our admin team have payments to public mobile showing as follows - June 11 - $39.85, July 14 - $3.15 and July 19 - $ 13.60, however that is not reflected on our account number #####-#####-#### as it only goes back to July 9th.The number was cha...
My account is asking for an activation for an already active account. Stuck there. I cannot reach a person. How do I create a customer service ticket?
Received promotional extra 10GB data for 24mon. Not able to use them. It shows I have 10gb left on my account but receiving text that I have used 90% of data
How do I switch my plan to something less. I see the attached plan offer but when I go to mange plans its not listed. I'm looking for a cheaper plan or I'll move to another carrier.
I found that there's a 3G data increase charge(5 dollars plus tax)) in my upcoming bill. I didn't request nor purchase this service. please check. Thanks.
I've been a public mobile subscriber for close to 4 years now and have had the same plan. I am trying to sign into my account to add another phone to my plan, but I no longer have access to the email that I set the account up with. Is there any way f...
Is there an outage? My partner and myself can’t make or receive calls.
Hi, I'd like to change my subscription into a lower data usage and lower price for my next payment, but I can't. please help me do this! My preference is $35/month for 50GBThanks in advance!
Have you found something that has solved this problem, as I am also having it?!
Same issue here
I am getting error on installing eSIM on iPhone
Hi, I recently ported my number and have started having issues since then. All of my incoming calls are showing as private and while dialing a number I am getting this error message - 7B1 your number is not activated on the network. Please help as it...
My father is locked out of his account. We can login but the MFA is not working. He has two choices for MFA. One of the choices is the temporary number before he ported and the second is his email but no e-mail arrives. The silly thing is he gets pro...
Hi my son lost his phone. we are going to give him an old phone but how do we get a new SIM card with the same phone number? thanks
i need to change my email for my account and for my sign in . can seem to find it in my profile??
I want to sign up the rest of my family member members do I have to have a separate email and account for each one of them or can I do it all under one sign in
Same thing with me, but I am on a 4G LTE network. I submitted a ticket so I hope to hear back soon.
My husband's phone slid out of his pocket in an Uber, and he cannot remember his gmail password. Without being able to receive text messaged or emails, or voicemails (he never setup a password), he cannot get into his public mobile account. Is there ...
I am also having the same issue. I don’t understand this whole ticket thing and not being able to talk to an actual person
I haven’t receive my SIM card after 10 business days
Now we cannot activate my friend's account and select eSIM instead. Does anyone know of a solution?
I am having the same issue how do I resolve this problem ?
I have just recently recieved my SIM card in the mail and am trying to do the activation process, I chose the option to transfer my number but the app is telling me its not a valid canadian number even though ive had this number my whole life, can an...
I have issue with transferring phone number from rogers too.yesterday I initiated the transfer and replied yes to rogers but few hours later public mobile say they did not receive it and the transfer was stopped. I will need another link to initiate ...
Is Motorola model XT1563 volte compatible in Public Mobile?
Hi, I have a POCO 5G phone and when I checked my IMEI with the Public mobile phone checker, there's a green check mark beside VOLTE. However I'm getting charged for the $5 3G network fee. I have the VOLTE option turned on in my setting. What else ...
Hi! I need mobile data roaming for Europe (calls and text massages don’t needed ) I am planning to go to Poland. How I can set this up?Thanks
I have requested from my old provider (phoneBox) to be transferred to Public Mobile. They sent me an email with account number, saying 'please be advised that the account number is ready for use on your mobile number transfer to another wireless carr...
Got to the last activation/number transfer page several times. Says contact support. Support says make a ticket. “Submit” button for ticket will NOT change from greyed out and won’t let me submit. Filled entire form several times. Payment was made su...
I setup my PM account just this past Jan / 2026 on a super good 20% discount deal. Just noticed on my account page it shows shows that my promo cycle started on July 2024 —UPDATE — My bad - it just occurred to me that what 7/24 is not a date but mean...
