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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

iMessage doesn’t work since travelling to USA

I recently went to the USA. I have a Canada/USA phone plan. Ever since I went my phone won’t allow me to send iMessage. It says I don’t have an eSIM. My husband has the same phone and phone plan and did not have any issues. Nobody seems to be able t...

Lost access to my account

Hi there i recently change my phone and I lost access to my email and I can’t and the only way to retrieve my password is by receiving a text code sent to my phone number and cannot activate my phone number without my email , I was wondering I can tr...

Someone (maybe me) fat fingered my number, and my subscription and eSIM is associated.

Somewhere in the process of transferring my number from Rogers, the number associated with my eSIM had two digits of the exchange reversed, from xxx-493-xxxx to xxx-943-xxxx. I believe Rogers transferred the number as I received the text and respo...

Blacklist

Is public able to black list my lost phone if I have the imei number?

Having Issues logging into my public moblie account on my iphone

Whenever I attempt to log into my account on my iphone, I am prompted to enter the 6 digit code received by sms and immediately after entering the 6 digit code the login page returns to the login state without proceeding.Any ideas how to login into m...

Transferred from eSIM to eSIM and was charged a fee

I successfully ported my number to PM - confirmed that with Telus, but the old number was still showing on my phone and didn't update.Used the chatbot, and it suggested that I needed a new esim. And pointed me to this article: https://publicmobile....

No service

November 11th and I have no phone SERVICE on the website it says my account is active. payment is supposed to come out today is that why it was cut off? I'm on a monthly subscription.

Broken Phone. How can I transfer?

Hi,I just broke my phone that had a Public Mobile ESim on it. Is there still a way for me to keep my old phone number from that phone if I get a new one? I'm not able to log into my public mobile account even if I get a new phone number because it ne...

Resolved! Cannot make or receive calls in USA

While I have had no problems in the past, most recently in April 2024, on this trip to AZ I cannot make or receive calls on my mobile phone. Text is working fine. I have the $36 5G Plan which I thought included roaming, but then added a roaming add o...

Not fair! Why can’t existing customers get same deals as new sign-ups?

I’ve been a loyal PM customer for 7 years but am not offered same deal as new customers?! Please be fair and offer same subscription plan deals to everyone.

europe

european plan?

Need Help

Hello. I have an account in Public Mobile. but i contacted you guys to reopen (my previous phone number) the current phone number is active. so agent told me i need to have a new sim card. I bought a new sim card and agent helped me reactived my prev...

Resolved! Double charged Sept and October

Both my wife and I have been double charged for 2 months on our credit cards!Whats up

No incoming or outgoing calls

Just signed up with Public Mobile. Everything works except for phone calls

Internet doesn't work properly

I am noticing internet is too slow or doesnt work as expected, shows 5g available but internet is too slow most of the times, noticing it from today morning, any thoughts on this!

Cant download app on google pixel

I get an error saying its not possible in my region (im in Canada) so I cant activate my esim.

New user OnePlus phone, no 5g or VoLTE

Hi Everyone!!!!New member here. I currently have the OnePlus Nord N200 5g. I'm on the 50gb, Can/US calling, 5G plan. I'm new to PM and the transition and porting of my number was easy. Mobile app setup was a piece of cake but now I'm running into iss...

Resolved! Roaming

Does Public Mobile offer a add on to roaming in México?

Resolved! Changed my phone number and texts are coming to friends from my old number

I recently moved to another province and changed my number to one with a local area code. I did not change service providers. The only issue is that when I text somebody, it shows on their phone as being from my old number. Is there a fix for this so...

Transferred from bell

I transferred from bell today. Followed all the steps. Got confirmation from public mobile that all was good. Instructed to restart my phone and id be good to go. I did that and I can use data and receive calls but I can not make outgoing calls. Any ...

Poor Reception in Cloverdale/Clayton Heights area

Good afternoon,I haven't had any issues with reception until approximately a week or so ago. Has something changed in the Clayton Heights/Cloverdale area with the network or tower configuration? Signal strength has dropped so significantly that I can...

Voucher payments

How the heck do I register my vouchers as a method of payment?

Data ran out but not getting throttled data

I was under the impression that after my data runs out I would get unlimited data at a throttled speed. Can someone from support please confirm

Cannot send or receive SMS or iMessages

Hi, I switched to Public recently and since porting my phone number from previous provider, I have been unable to send or receive SMS or iMessages. Support has “reset my network settings” but nothing has changed. I have restarted the phone multiple t...

Resolved! Payment error

Hi, I was signing up and my payment went through and then there was an error saying the payment went through but I can not proceed to finish

Billing problem

On Oct. 20, 2024 I was billed $126.00 to my credit card. This was not the normal monthly payment of $35.70 that was billed Oct. 7 and again on Nov. 6. I have no idea what this charge is for and I certainly did not authorize it. I am also having a pro...

Locked sim card

I had to replace my phone so I moved the sim card to the new phone and it tells me that it is locked. I don't know how to resolve this.

My Wife and Son , are going to Jamaica,, is there a plan??

as in the header ,,, My Wife and Son, are going to Jamaica, next month and would like to keep in touch me me,, the Father and HusbandIs there a plan for Minutes to talk and or Data to send Pics, and maybe FaceTime???Any suggestions welcome

Overpaid and account on hold

Hi, On July 10th I was charged $32, I upgraded my plan on July 13th and was charged full $37 rather than the difference of $5. I would like that credited to my account. I’ve been billed every month since then, rather than correcting the error. My ac...

Can't log into my account

I'm trying to log into my account, I have multiple emails, and I'm not sure which one I used, I tried the forget email option, but I didn't get an email in any of my emails. How can I find out which email I used?

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