Community

Cant connect international calls

I purchased international minutes and can’t connect a call.  I’ve made sure I included calling out and calling in codes. I purchased the minutes today.  How do I make an international call?

Voucher

I bought a phone voucher to do my phone and it’s saying invalid voucher and I literally have bought 2 vouchers at the cost of 46 with taxes 

Used all available minutes for unlimited US calling

Hi, we just switched to PM primarily for the ability to call family in the states, however when we try to call, we get a message saying we have used all available minutes?  Not sure how this is possible with unlimited minutes? Is there a way to fix t...

Plans

How come there is only 2 plans to select? 

Not registered on network

I have auto pay set up. A payment was made yesterday but since yesterday late afternoon my phone just says not registered on network 

Offer

I was sent an SMS text offering me a plan of $19/month for 3GB of 4G data by SMS. However, I am unable to see this on my account. Is this offer legitimate? 

Transfer a number to another provider

Hi, I’m trying to transfer a number to another provider, got an sms, responded yes but it didn’t work, now I’m trying to do it again but I don’t receive sms this time 

Re: my dad's public mobile account

Hello,I posted a few messages today about updating credit card info, paying the outstanding bill and changing the verification codes to be sent to my phone for my dad's public mobile account (###-###-####). I received a message but I cant log into hi...

Denied

my subscription was suspended, and when I went to update my credit card information it said it was successful, but then it was declined. It didn’t matter which credit card I used it kept coming up, declined, even though we have sufficient funds

PM HAS NOT PORTED MY NUMBER TO MY NEW CARRIER - NEED HELP

I registered with a new mobile carrier.I got a text message from Public Mobile requesting me to confirm transfer of my phone number. I confirmed by replying " Yes " within a minute. I still have the text message.  It has been over 24 hours and the nu...

5 g seems slow on samsung phone

Signed up with a 5 g plan.  Seems slow not much difference than 4 g.  Samsung phone  any thoughts Thanks 

Flip phone with Public Mobile

I want to get a flip phone where I can switch from the flip phone back to my iPhone depending on the week. Can I do this? Not sure how this would work with an eSIM through public mobile?2 main questions:1) How do I set up a flip phone with an eSIM?2)...

Update payment method for my dad's plan

Hi, adding to my last message:I would also like to pay the amount overdue on my dad's accoun. Tried to do it over the phone but we never set up a PIN. Thanks!

subscription

I just signed up with Public 6 days ago.   Paid for the first month and an esim on April 12th.    Now 6 days later I'm getting messages on my portal saying that my subscription is "on hold due to the expiration of my subscription".    They're saying ...

No ingoing and outgoing calls

No ingoing and outgoing calls to me since yesterday.

Number Transfer Still Not Completed After 3 Days

I’m a new subscriber as of April 15 and went through the full process to transfer my number to Public Mobile.The system confirmed that the number transfer was successful and indicated it could take up to 5 hours for completion. However, it has now be...

No network

My husbands cell phone isn’t working so I am contacting you from mine. He has no network showing on the sim card

charged twice

hi i was double charged for my plan and the portal to submit a ticket to get that second payment refunded is not working 

Subject: Stuck Activation - Physical SIM lost, switch to eSIM

My name is Patrick and I need help finishing my activation. I ordered a physical SIM card on April 11 (Order # ending in 1029), but it has not arrived and is likely lost.My Public Mobile app is currently stuck on the "Link Your SIM Card" screen and w...

Re: Faulty sim card

I'm also having the same problem, except as of right now I can't even make or receive calls or texts. It was also working earlier in the day. Restarting my phone doesn't fix anything either.I don't live in Manitoba and I have a Oneplus 7t Pro Mclaren...

Faulty sim card

I have checked everything recommended for no access to data on my phone and the only thing left is a faulty sim card.  The phone drops calls, had spotty service at times (in areas with lots of service) and now I cannot access data at all while away f...

my phone is not connecting when I try to phone out and is not receiving calls

How do i add some data

Re: changing credit card information

I can't find where to change

Community profile

How to delete community profile ?