Tracking number

[jxp42424]

Hi, I placed an order for a SIM card on September 8, and it is still showing as “Processing.” I haven’t received a tracking number yet. Could you please check the shipping status for me? Thank you!

[BKNS27]

@jxp42424 

SIM Card are shipped by standard letter mail so no tracking number. 
It should arrive in 10 business days or 2 weeks but it has reported it may take up to 3 weeks.

[hTideGnow]

hi @jxp42424 

Sim card delivery can be 3 days to 3 weeks here

But you can submit a ticket and  ask PM support agent for status update.   Submit the ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one