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We think it might be related to the default selections for RCS messaging. We turned off end to end RCS encryption and SMS works.  

We turned off iMessages to simplify the troubleshoot. SMS doesn’t work. 

Thanks for all the help everybody this has been an interesting troubleshoot. I can simplify the problem, SMS does not work on our iPhones. however if we send an SMS without encryption, it goes through. So the problem seems to be the encryption. Sendi...

I am on iPhone. Followed your instructions until “remove my number”. That doesn’t seem possible. When I remove and save it. It reappears. As if a blank number is not permitted. 

Thanks. It’s been four days. Can’t be that